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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3553
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Razorpay reviews & complaints page 52

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G
Gowher Gly
Feb 20, 2021
Resolved
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Resolved

Address: Kupwara jammu and Kashmir

This is to inform you that I made a payment . to a company named the shoppers using your platform and comes out be fraud .Please it’s a request to look into the matter as it is very disappointing to see company like you providing your platform to conduct such misconduct. I am also sharing screenshot for the reference.

Kindly do the needful as I am a student and all my saving is now gone .I request you to please refund the money
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Feb 20, 2021
Updated by Gowher Gly
Please refund my money

Feb 20, 2021
Updated by Gowher Gly
Please refund my🙏 money

Feb 20, 2021
Updated by Gowher Gly
Please refund my🙏 money

Verified Support
Feb 23, 2021
Razorpay Customer Care's response
Hi,

Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best,
Team Razorpay
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    B
    Basavaraj Turai
    from Ponnampet, Karnataka
    Feb 20, 2021
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    Address: At post belavadi

    By mistake i am paid to your company rs 1993 please refund my money
    +1 photos
    Razorpay customer support has been notified about the posted complaint.
    Hi Basavaraj,

    Thank you for your time on call. As discussed, a request has been raised on your behalf with ticket ID [5117083] and a dispute has been created for the transaction. Our team is getting this checked with the merchant. An update will be provided to you over the same email thread shortly.

    Regards,
    Anas
    Team Razorpay
    Hi, Basavaraj,

    We are glad to inform you that our team has provided an update regarding your concern over the ticket ID [5117083]. Feel free to revert back to us, if you have any concern for us,

    Best Regards,
    Anas
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      L
      Lpokh
      Feb 20, 2021
      Resolved
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      Resolved

      Hello there
      I purchased shared bk plan and invested my money in that according to shared bk agreement.
      "from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 1400 rupees and the total profit is 126000".
      And didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money. I invested my money in shared BK because it connected to trusted gateway razorpay, so please refund my amount in my account.

      Please refund my money in my account as soon as possible.

      Name - Sahid Haldar
      Investment date- 10/01/2021
      Cheating date-19/01/2021
      Email id- [protected]@gmail.com

      Transaction id-T2101101625161805296871
      +1 photos
      Aug 10, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Feb 23, 2021
      Razorpay Customer Care's response
      Hello,

      We have noted your concern regarding a transaction. Please raise a request using this link: https://razorpay.com/support/#request with your transaction and contact details. So that our team can check and provide you with an update shortly.

      Regards,
      Anas
      Team Razorpay
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        A
        Ashokbutani25
        from Mumbai, Maharashtra
        Feb 20, 2021
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        Hello there,
        I purchased shared bk plan and invested money in that according to shared bk agreement.
        "From the date of rental bicycle rental investors will be provide rental service for the equipment purchased by shared BK.
        The Less period is 90 days, the daily profit is and 850 rs. and 76500 rupees".
        And didn't provide me service perfectly as it promised to me, but it cheated and scammed and runway with my money. I invested my money in Shared Bk because is connected to trusted gateway RAZORPAY. So please refund my money in My account.
        Please refund my money in My account as soon as possible.
        Name :- ashok butani
        Investment date:- 11-1-
        Cheating date:[protected]
        email :- [protected]@gmail.com
        Transaction I'd :-P2101111931294282186957
        +1 photos
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Feb 23, 2021
        Razorpay Customer Care's response
        Hi,

        We have noted your concern regarding a transaction. Please raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Our team will provide you with an update shortly.

        Regards,
        Anas
        Team Razorpay
        Feb 24, 2021
        Updated by Ashokbutani25
        This is not working. Razorpay making fool by this page. Only showing You have done successfully payment to merchant. Our question is merchant was fraude and razorpay was Payment gateway.
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          S
          S8228k
          from Gumia, Jharkhand
          Feb 19, 2021
          Resolved
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          Resolved

          Hello There
          I purchased shared mp plan and invested my money in that according to Shared Mp agreement.
          “from the date of rental mobile power banks investors will be provide rental services for the equipment purchased by shared MP. The less period is 90 days, the daily profit is 25 rupees and the total profit is 2250 Rupees".
          and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared Mp because it connected to trusted gateway razor pay, so please refund my amount in my account,
          Please refund my money in my account as soon as possible.
          Name - Bambam kumar
          Investment Date - 21/01/2021
          Cheating Date -27/01/2021
          Email iD [protected]@gmail.com
          Transaction Id[protected]
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Feb 22, 2021
          Razorpay Customer Care's response
          Hi Bambam,

          This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5096707] so that our concerned team can assist you on priority.

          Regards,
          Sreenivasa.
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            R
            Rahul326
            Feb 19, 2021
            Resolved
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            Resolved

            Wish shop company is no longer paying the withdrawal of customers.
            Since we recharged on this site using razorpay security and services.
            Please help us to overcome this..
            As the razorpay company has connection with wish shop company.
            Aug 8, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Feb 22, 2021
            Razorpay Customer Care's response
            Hi Rahul,

            We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5096813] so that our concerned team can assist you on priority.

            Regards,
            Sreenivasa.
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              H
              Harish Sarukte
              from Lonavla, Maharashtra
              Feb 19, 2021
              Resolved
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              Resolved

              Hello There I purchased shared bk plan and invested my money in that according to Shared Bk agreement. "from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 160 rupees and the total profit is 1440 Rupees". and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account, Please refund my money in my account as soon as possible.
              Name:- Harish Sarukte
              Investment Date :-04/01/2021
              Cheating Date:- 19 January 2021
              Email iD :[protected]@gmail.com
              Transaction ID :-P2101042221073976155032
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Feb 23, 2021
              Razorpay Customer Care's response
              Hi Harish,

              We understand your situation here. However, I checked and see that our team has provided an update regarding your concern over the ticket ID [5080738]. Please refer to the email and get in touch with merchant or your issuing bank to get this checked.

              Best,
              Anas
              Team Razorpay
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                M
                Mritunjay55
                Feb 19, 2021
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                Address: Road No.26A, Rajeev Nagar, Patna, Bihar 800024

                I am Mritunjay Kumar, my mail id is [protected]@gmail.com,
                I purchased a bicycle, Payment Id pay_GYcRVrxYPIP168
                Paid On 7th Feb, 2021, INR.1199/-
                Kindly do refund my amount if seller can't deliver item.
                Expecting you kind and prompted response.
                thanks
                +1 photos
                Razorpay customer support has been notified about the posted complaint.
                Feb 28, 2021
                Updated by Mritunjay55
                No response received and when going through support link its not working for me.
                No update on my ticket ID:- [5096994]. Please do need for for Payment Id pay_GYcRVrxYPIP168 dated 07 Feb 2021.

                Hi Mritunjay,

                We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5096994] so that our concerned team can assist you on priority.

                Regards,
                Sreenivasa.
                is to empower underprivileged children, youth and women through relevant education, innovative healthcare and market-focused livelihood programmes.

                Product not delivered and no response from seller - Comment #3808273 - Image #0
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                  A
                  Ash Mi
                  Feb 19, 2021
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                  Sir I am buying some productsBKH enterprise still not received and I cancelled that order. He said refund my money rs1469. So u pls refund my money 1469 T2101231959366742236668
                  Razorpay customer support has been notified about the posted complaint.
                  Hi,

                  We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097114] so that our concerned team can assist you on priority.

                  Regards,
                  Sreenivasa.
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                    K
                    kittu1234
                    from Hyderabad, Telangana
                    Feb 19, 2021
                    Resolved
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                    Resolved

                    Address: 8-5-32/15-1, srinidhi colony, road no 9 ,karmanghat

                    This is to inform you that, i have ordered few t- shirts with order no 20135 and paid 438 rupees from the webiste. After few days when i tried to check the status of my order its not showing any relevant of tracking order, neither we dont have customer care number to call on the website. So requesting you to take immediate action on teeslion website and stop online fraud payments.
                    +2 photos
                    Aug 14, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 22, 2021
                    Razorpay Customer Care's response
                    Hi Kittu,

                    We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097281] so that our concerned team can assist you on priority.

                    Regards,
                    Sreenivasa.
                    i have order men navy blue & grey checked casual shirt L size from teeslion online . order no #24085 pay amount online through Razorpay Rs.299/- on 17 feb 2021.
                    still there is no updates from teeslion about my order.please me

                    my mail id - [protected]@gmail.com

                    Tees Lion payment fraud - Comment #3803104 - Image #0
                    Tees Lion payment fraud - Comment #3803104 - Image #1
                    I had a ordered a hoodie on teeslion.com18 February 2021and till date there is no contact with teeslion.com .
                    My order number is #24419
                    I have paid through razorpay (₹299)
                    I had mailed them so many times about my order.
                    There is no contact number to contact them..
                    I request you to take some immediate action into the matter
                    Please refund the Amount ..

                    Tees Lion payment fraud - Comment #3809774 - Image #0
                    Tees Lion payment fraud - Comment #3809774 - Image #1
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                      G
                      Gowher Gly
                      Feb 19, 2021
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                      Address: Bandipora jammu and Kashmir

                      My phone no. [protected]...my payment has approved but not credit my account... RS65943.. Please🙏 refund my payment... Please help me.. Sir
                      +1 photos
                      Razorpay customer support has been notified about the posted complaint.
                      Feb 19, 2021
                      Updated by Gowher Gly
                      🙏 help me

                      Hi Gowher,

                      We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097382] so that our concerned team can assist you on priority.

                      Regards,
                      Sreenivasa.
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                        R
                        ravitejagulla
                        from Bhoodan Pochampally, Telangana
                        Feb 19, 2021
                        Resolved
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                        Resolved

                        Hello There
                        I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                        “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 850 rupees and the total profit is 76, 500 Rupees".
                        and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                        Please refund my money in my account as soon as possible.
                        Name : Raviteja Gulla
                        Investment Date : 03.01.2021
                        Cheating Date : 26 .01.2021
                        Email iD : [protected]@gmail.com
                        Transaction Id :T2101032119383407570792
                        +2 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 22, 2021
                        Razorpay Customer Care's response
                        Hi Raviteja,

                        We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097448] so that our concerned team can assist you on priority.

                        Regards,
                        Sreenivasa.
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                          B
                          Brahmaraju
                          Feb 19, 2021
                          Resolved
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                          Resolved

                          Hello There
                          I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                          “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 Rupees".
                          and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                          Please refund my money in my account as soon as possible.
                          Name. Brahmaraju Ganta
                          Investment Date 04.12.2020
                          Cheating Date : 26.01.2021
                          Email iD : [protected]@gmai.com
                          Transaction Id : pay_G91vfkzaHQKidU
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 22, 2021
                          Razorpay Customer Care's response
                          Hi Brahmaraju,

                          We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097496] so that our concerned team can assist you on priority.

                          Regards,
                          Sreenivasa.
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                            R
                            Rahul Gogiya
                            Feb 19, 2021
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                            Address: Gwalior

                            I have payment your platform wish shop app but my money not refund wish shop side so please I request you my payment is refund soon
                            Razorpay customer support has been notified about the posted complaint.
                            Hi Rahul,

                            We understand your concern. We see that our team has updated your query on this ticket ID: [5078203]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

                            Regards,
                            Sreenivasa.
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                              M
                              Mahendra.22
                              from Noida, Uttar Pradesh
                              Feb 19, 2021
                              Resolved
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                              Resolved

                              Sir yesterday night i purchase 3 shirts from teeslion .my money deducted from credit cards but product is not showing for delivery .not contacting with customer Care of teeslion .i think i being fraud for online please refund my money.

                              My order id is 25631 pl solve my problem otherwise i will complain in police station.
                              Regards
                              Mahendra
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 22, 2021
                              Razorpay Customer Care's response
                              Hi Mahendra,

                              We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097555] so that our concerned team can assist you on priority.

                              Regards,
                              Sreenivasa.
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                                G
                                Ganesh kokkale
                                from Mysore, Karnataka
                                Feb 19, 2021
                                Resolved
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                                Resolved

                                Hello there
                                hai 25 shared BK plan and invested my money in that according to shared BK agreement from date of rental bicycle investors will be provide rental service of the equipment purchased by shared BK they less period in 90 days the daily profit is 260 proficient the told profit is 23400 rupees and didn't provide me service perfectly has it promise to me but it cheated me and scammed and around me with my money invested my money is shared be ke because it connected to trusted gateway razor pay so please refund my amount in my account please refund my money in
                                my account as soon as possible

                                name: Ganesh k k
                                investment :5000
                                chatting date 21/01/2021
                                email id: [protected]@gmail.com
                                transaction ID:[protected]
                                +1 photos
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Feb 19, 2021
                                Updated by Ganesh kokkale
                                I purchased shared BK plan and invested my money is that according to shade mp agreement
                                from the date of rental Power Bank investors will be provide rental service from the equipment purchased by shared mp and less prepaid is 90 days the daily profit is 260 rupees and the total properties 23000 something rupees and did not provide me service perfectly as it from its it to me but it cheated me and scammed and runway with my money invested my money in share MP because it undetected to trust gateway razor pay so please refund my amount in my account
                                name Ganesh transaction ID[protected] date 21 January

                                Verified Support
                                Feb 22, 2021
                                Razorpay Customer Care's response
                                Hi Ganesh,

                                We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5097759] so that our concerned team can assist you on priority.

                                Regards,
                                Sreenivasa.
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                                  J
                                  Jegi
                                  Feb 19, 2021
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                                  Address: Ak enterprises

                                  I ordered 3 shirts in teeslion... But they are fake.. I paid 598 rupees... Still my product not received... One of big cheaters... Please help me to refund my money... My order Id: 10253...please refund it back
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hi Jegi,

                                  We understand your concern. We see that our team has updated your query on this ticket ID: [5078150]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

                                  Regards,
                                  Sreenivasa.
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                                    S
                                    shabnumsrd
                                    Feb 18, 2021
                                    Resolved
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                                    Resolved

                                    Refund not successful

                                    I have invested 20000 money on shoppers app through your payment gateway then i applied for withdrawl application on 7th feb 2021 and it showed me approved but i didnot recieve my money yet.kindly refund my money...
                                    +1 photos
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                                    F
                                    Fowzan
                                    Feb 18, 2021
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                                    Address: No,253,b thirunagar kallur gudiyattam, Gudiyatham

                                    Iam send amount rs 15000 not reponse
                                    Please kindly refund my amount
                                    +1 photos
                                    Razorpay customer support has been notified about the posted complaint.
                                    Feb 18, 2021
                                    Updated by Fowzan
                                    Iam send money not any reply please refund my money transation account my contact number is [protected]

                                    Hi Riyas,

                                    We are glad to inform you that your issue has been successfully resolved over the ticket ID [5075129]. Please do reach out to us incase you face any further issues.

                                    With you,
                                    Anas,
                                    Team Razorpay
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                                      D
                                      Dillu dmrc
                                      from Srīperumbūdūr, Tamil Nadu
                                      Feb 18, 2021
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                                      Address: Dileep Kumar K k

                                      I paid an amount of Rs.2999/- for passport renewal through Razorpay gate way. Later I understood that the website was a fraud website. So I request you to refund my amount and stop servicing these types of fraud companies.
                                      Transaction Ref No.pay_GKlFHtF6bDCRtQ
                                      Razorpay customer support has been notified about the posted complaint.
                                      Hi Dillu,

                                      We understand your concern. We see that our team has updated your query on this ticket ID: [5078244]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

                                      Regards,
                                      Sreenivasa.
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