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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
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Razorpay reviews & complaints page 55

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P
PIYUSH KUMAR THAPAK
Feb 14, 2021
Resolved
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Hello There
I purchased shared bk plan and invested my 30, 000 money in that according to Shared Bk agreement.
“from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 1850 rupees and the total profit is 1lakh Rupees".
and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
Please refund my money in my account as soon as possible.
Name. Piyush Kumar Thapak
Investment Date- 12/01/2021
Cheating Date- 25/01/2021
Email iD- [protected]@gmail.com
+2 photos
Aug 7, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2021
Razorpay Customer Care's response
Hi Piyush,

We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098612] so that our concerned team can assist you on priority.

Regards,
Sreenivasa.
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    K
    Keerthikumar M
    Feb 14, 2021
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    Address: Bangalore

    I lossed Rs.3300 through Razorpay payment gateway. Please refund my amount as soon as possible.
    +1 photos
    Razorpay customer support has been notified about the posted complaint.
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      S
      Srinivas nc Srinivas nc
      Feb 14, 2021
      Resolved
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      Resolved

      Iam srinivas and i was paid 30000 rs through razorpay payment gateway to omg burse website.This website is big scammar huge amount of money was strapped.Lots of people going to deppression for this scam.
      Mpre then 5 lakh people lost their money and each individual lost btween 500 to 1 lakh and i was also one of them.
      So plz help me and refund my money kindly.
      Investment date:11/1/2021
      Email id: [protected]@gmail.Com
      Transaction id is:ICI659fc003dd4148cb921931f727cf9175
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Feb 15, 2021
      Razorpay Customer Care's response
      Hi Srinivas,

      We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

      Regards,
      Yamin
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        H
        Harshal15
        Feb 14, 2021
        Resolved
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        Resolved

        I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
        “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 160 rupees and the total profit is 14400 Rupees".
        and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
        Please refund my money in my account as soon as possible.
        Name: Harshal T V
        Investment Date: 1/01/2021
        Cheating Date : 25/01/2021
        Email iD : [protected]@gmail.com
        Transaction Id:[protected]
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Feb 15, 2021
        Razorpay Customer Care's response
        Hi Harshal,

        We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

        Regards,
        Yamini
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          N
          Nadosh
          Feb 14, 2021
          Resolved
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          Resolved

          Website: shopilance.myshopify.com

          I made a purchase for a WIRELESS COLOUR ALL-IN-ONE PRINTER from Shopilance and made the payment of Rs 943.95 using my credit card. I believe the merchant may not be a legitimate business entity as there is no way to contact the merchant. Can I get a refund of my money or is my money lost? Can you help me in anyway? I am attaching copies of my order confirmation.
          +3 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Feb 15, 2021
          Razorpay Customer Care's response
          Hi Nadosh,

          We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

          Regards,
          Yamini
          I have the same complaint. I made purchase Epson wireless cartridge free printer with scanner with payment of 899 through razorpay. My order number. Is 1054. Can't attend any sellers. Mailed my complaint to shopilance but not responding. How can I recover my payment. My mail id is [protected]@gmail.com

          Payment made to Shopilance - Comment #3800258 - Image #0
          I have the same complaint. I made purchase Epson wireless cartridge free printer with scanner with payment of 899 through razorpay. My order number. Is 1138. Can't attend any sellers. Mailed my complaint to shopilance but not responding. How can I recover my payment. My mail id is [protected]@gmail.com

          Payment made to Shopilance - Comment #3809838 - Image #0
          Payment made to Shopilance - Comment #3809838 - Image #1
          Payment made to Shopilance - Comment #3809838 - Image #2
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            S
            sajidsheikh55
            Feb 14, 2021
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            Hello There

            I purchased shared bk plan and invested my money in that according to Shared Bk agreement. "from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350

            Rupees".

            and didn't provide me services perfectly as it

            promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my

            account,

            Please refund my money in my account as soon as

            possible.

            Name: Sajid sheikh

            Investment Date : 30.12.2020

            Cheating Date : 19.1.2021

            Email iD : [protected]@gmail.com

            Transaction Id : T2012301719288461505885
            +1 photos
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Feb 15, 2021
            Razorpay Customer Care's response
            Hi Sajid,

            We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

            Regards, Yamini
            Feb 23, 2021
            Updated by sajidsheikh55
            i was already do the request

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              S
              suri sudha
              Feb 13, 2021
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              Resolved

              Address: 343-C VARAI, NEAR ANDHERI west mumbai india.
              Website: smartiwrist.in

              I ordered one watch. I didn't that still now.
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Suri,

              We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

              Regards,
              Yamini
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                S
                surendra reddy Mallampati
                from Dhone, Andhra Pradesh
                Feb 13, 2021
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                Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka 560030
                Website: razorpay.com

                Hi sir i am EDELLI RAGHUPATHI my complaint is we r paying amount through razorpay merchantaiser around 15, 000 amount razorpay merchantaiser is doing fraud business to me i have that transaction id nd full details razorpay is not supporting me i have transaction id T2101151726497433528706 i have payment proofs also but he is not refunding my money i want my money back please
                +1 photos
                Razorpay customer support has been notified about the posted complaint.
                Feb 16, 2021
                Updated by surendra reddy Mallampati
                I didn't recive any solution update from ur side ur asking details statements and payment screenshots after that u have to said like this
                Hi,
                We are a payment gateway and we only facilitate merchants with on-line payments.

                We request you to contact the merchant for any service related query since they are the service provider, and the merchant or your issuing bank for refund request.

                Regards,

                Team Razorpay
                7 days over i didnt recive any update razor pay [protected] its my number please raise complaint my side i am requesting you sirconsumer court
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                  Aamir Rashid
                  Feb 13, 2021
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                  Resolved

                  I recharged on the shoppers app through razorpay gateway of shree ganesh traders for several times these days, but this app is not working and everyone is saying that this app is gone or shut down permanently, will you please help me get my money back.
                  Transaction Id:[protected]
                  Feb 13, 2021
                  Complaint marked as Resolved 
                  I did not have any contact details of shree ganesh traders but i made a payment through razorpay gateway of shree ganesh traders
                  Razorpay customer support has been notified about the posted complaint.
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                    S
                    Sarang Kotasthane
                    Feb 13, 2021
                    Resolved
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                    Resolved

                    Address: Mumbai

                    I have ordered smart wrist watch from smartiwrist.in and paid amount of ₹397 but not getting the product and site is blocked how can I get back my money.
                    +1 photos
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Hi Sarang,

                    We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                    Regards,
                    Yamini
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                      M
                      Mahesh S O Mallika
                      Feb 13, 2021
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                      Resolved

                      Address: 56 mahalaiamman trmple street,Rottigowndanur-641105

                      Dear sir/madam
                      I'll order on baby boy crock and shoes for through online on 2525-Jan-2021 for razorpay sft PVT ltd.Noda for Rs.129 &Rs.139 different product I'll through my net banking on instantly .
                      But till now my product as not deliver and eve I'll didnt get any sms for that payment or product ...

                      Pl do the needfull
                      +1 photos
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Feb 13, 2021
                      Updated by Mahesh S O Mallika
                      I'll purchase on radar pay but still not deliver but I'll pay online payment o 25 jan 2021

                      Verified Support
                      Feb 15, 2021
                      Razorpay Customer Care's response
                      Hi Mahesh,

                      We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                      Regards,
                      Yamini
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                        M
                        Majidhus
                        Feb 13, 2021
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                        Resolved

                        Hello,

                        I purchased SharedBK plan and invested money in that company according to the Sharedbk agreement.
                        "From the date of rental bicycles investors will provide rental services for equipnent purchased by SharedBK. the less period is 90days, the daily profit is 850Rs and total profit is 76, 500 rupees.
                        This company ShredBK did not provide me services as they promised and they cheated me scammed and ran away with the money. I have invested the money in shared Bk as is was connected to reputed trusted company Razorpay payment gateway, so i request you to refund my payment back in my account. I have lost huge amount revesre my payment.
                        Its a humble request razorpay please refund my amount as soon as possible.

                        NAME: MAJID HUSSAIN KHAN
                        Email ID: [protected]@gmail.com

                        FIRST PAYMENT:
                        Date of investment: 21st December 2020

                        Payment amount: 30, 000Rs

                        UPI/[protected]/ASHENFALLOUS TE/[protected]@icici/ICICI bank/

                        SECOND PAYMENT:

                        Date of investment: 28th December 2020

                        Payment amount: 30, 000Rs

                        UPI/[protected]/TECHDIG FINTECH/[protected]@icici/ICICI Bank/

                        Cheating date: 20th Jan 2021
                        +2 photos
                        Aug 11, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Feb 13, 2021
                        Updated by Majidhus
                        Redund my payment Razorpay orelse i will take leagal action against yoyr company.
                        Verified Support
                        Feb 15, 2021
                        Razorpay Customer Care's response
                        Hi,

                        We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                        Regards,
                        Yamini
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                          N
                          Neelotpal Gautam
                          Feb 13, 2021
                          Resolved
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                          Resolved

                          I am paying an amount of 554rs on[protected] to mpokkt but they not receive any amount and money is debited from my account and not refunded back to my account please resolve my problem as soon as possible
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Hi Neelotpal,

                          We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                          Regards,
                          Yamini
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                            C
                            CvasaE
                            Feb 13, 2021
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                            Hello There
                            I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                            “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 Rupees".
                            and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                            Please refund my money in my account as soon as possible.
                            Name. Samalla Shivasai………………..
                            Investment Date …i have invested a lot of money. i am attaching my prrofs…………..
                            Cheating Date 26/01/2021
                            Email iD: [protected]@gmail.com
                            Transaction Id: They are provided with proofs
                            +8 photos
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 15, 2021
                            Razorpay Customer Care's response
                            Hi,

                            We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                            Regards,
                            Yamini
                            Feb 18, 2021
                            Updated by CvasaE
                            I know also this is only payment gateway, but how can I trust this payment gateway in future. Why Razorpay provide any scammer it's payment gateway, like OMG BURSE, Shared Bk, Etc Those Cheat Us and scam,

                            In Short I am cheated and I lost my money The Reason is only you, Therefore You will have to Refund my Amount As Soon as possible, Otherwise i never use this payment gateway in my life.

                            The ticket reference for your request is 5046179

                            Feb 18, 2021
                            Updated by CvasaE
                            Razor pay is fully responsible for this fraud. So I requested with you to razor pay should refund my amount.

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                              J
                              Jagdish panigrahi
                              from Kāmārhāti, West Bengal
                              Feb 13, 2021
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                              Hello There I purchased shared bk Plan and invested my money in that according to shared bk agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared bk. The less period is 90 days, the daily profit is 160 Rupees and the total profit is 1440 Rupees . and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money.I invested my money in shared bk because it connected to trusted gateway to razor pay, so please refund my amount in my account, Please refund my money in my account as soon as possible.
                              Jagdish Panigrahi
                              Investment date- 15 January 2021
                              Cheating date- 25 January 2021
                              [protected]@gmail.com
                              Transaction id- T2101151352339300036012
                              +1 photos
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 17, 2021
                              Razorpay Customer Care's response
                              Hi Jagdish,

                              This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally, mention the ticket ID [5067906] for us to assist you on priority.

                              Regards,
                              Sreenivasa
                              Feb 19, 2021
                              Updated by Jagdish panigrahi
                              I want my money back
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                                Avishek1194
                                Feb 13, 2021
                                Resolved
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                                Resolved

                                Website: Ciciseo.com

                                Hello Sir,
                                I purchased 2 shared BK plan and invested my money in that according to shared BK agreement.
                                from the date of Rental bicycle investors will be provide rental services for the equipment purchased by shared BK.The less period is 90 days, the daily profit is 850 for 15000rupees plan and the total profit is 76500 rupees and 1850 for 30000 rupees plan & total profit is 166500.
                                The Owner of the Company had only one Phone number- [protected]
                                named Kelly Susan, They had a group in Telegram also.
                                They did not provide me services perfectly as it promised to me but it cheated me and scammed and run away with my money of total 45000.I invested my money in shared BK because is connected to trusted Gateway Razorpay which is most famous gateway.So please refund my amount in my account from which I Paid.
                                Please refund my money in my account as soon as possible.
                                Name-Avishek Roy
                                Investment Date-27/12/2020 & 09/01/2021
                                Cheating Date-19/01/2021
                                Email-Mr.[protected]@gmail.com
                                Contact Number-[protected]
                                Transaction Details Attached
                                Paid Through DBS bank Card Payment
                                +4 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 17, 2021
                                Razorpay Customer Care's response
                                Hi Avishek,

                                This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally, mention the ticket ID [5067855] for us to assist you on priority.

                                Regards,
                                Sreenivasa
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                                  Ravi kumara ajith
                                  Feb 12, 2021
                                  Resolved
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                                  Resolved

                                  Purchased shared bk plan and investment my money in the according to shared bk agreement.
                                  From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
                                  and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
                                  Please refund my money in my account as soon as possible
                                  Ravi Kumar naik
                                  [protected]@gmail.com
                                  purchased shared bk plan and investment my money in the according to shared bk agreement.
                                  From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
                                  and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
                                  Please refund my money in my account as soon as possible
                                  Ravi Kumar naik
                                  [protected]@gmail.com
                                  T2101251053025654555653
                                  T2101251049441545762959
                                  T2101251054147027102205
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 17, 2021
                                  Razorpay Customer Care's response
                                  Hi Ravi,

                                  This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally, mention the ticket ID [5067804] for us to assist you on priority.

                                  Regards,
                                  Sreenivasa
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                                    shyamsinghsn01
                                    Feb 12, 2021
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                                    Address: Vill-Madabela, Post-Chandpuri Kalan

                                    Dear Sir/Madam

                                    I got approved but amount not came to account.

                                    This letter is in regard to the message I received on 01/02/20, Fraudulent Transaction Complaint for theshoppers .

                                    I want to draw your attention to the incident that happened before the said transaction message. I had received the Status is approved your amount but till now the amount not credit to my account.
                                    my transaction Details below: -
                                    Total Recharge Amount : Rs. 40, 000

                                    1 ) BIL/ONL/[protected]/ZINDA TECH/104
                                    [protected], Date : 20/01/2021.

                                    [protected], Date: 31/01/2021

                                    Thanks & regards
                                    Shyam Singh
                                    Senior Software engineer
                                    [protected]@gmail.com
                                    Mobile No.- +91-[protected]
                                    +4 photos
                                    Razorpay customer support has been notified about the posted complaint.
                                    Feb 12, 2021
                                    Updated by shyamsinghsn01
                                    mera 40000 the shoppers mai hai
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                                      shyamsinghsn01
                                      Feb 12, 2021
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                                      Address: Chandigarh

                                      Dear Sir/Madam

                                      I got approved but amount not came to account.

                                      This letter is in regard to the message I received on 01/02/20, Fraudulent Transaction Complaint for theshoppers .

                                      I want to draw your attention to the incident that happened before the said transaction message. I had received the Status is approved your amount but till now the amount not credit to my account.
                                      my transaction Details below: -
                                      Total Recharge Amount : Rs. 40, 000

                                      1 ) BIL/ONL/[protected]/ZINDA TECH/104
                                      [protected], Date : 20/01/2021.

                                      [protected], Date: 31/01/2021

                                      Thanks & regards
                                      Shyam singh
                                      Senior Software engineer
                                      [protected]@gmail.com
                                      Mobile No.- +91-[protected]
                                      Razorpay customer support has been notified about the posted complaint.
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                                        ayaz58
                                        Feb 12, 2021
                                        Resolved
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                                        Hello razorpay Team

                                        I'm ayaz and I paid ₹10000 through razorpay payment getaway to the shoppers app
                                        This application is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                                        More than 5 lakh people lost their money .And each individual lost between 300 to 1 lak
                                        And I was also one of them .
                                        So please help me and refund my money kindly.

                                        My transaction I'd is
                                        [protected]
                                        [protected]
                                        [protected]
                                        [protected]
                                        [protected]
                                        [protected]
                                        I pay from paytm
                                        +4 photos
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 17, 2021
                                        Razorpay Customer Care's response
                                        Hi Ayaz,

                                        This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally, mention the ticket ID [5067743] for us to assist you on priority.

                                        Regards,
                                        Sreenivasa
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