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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
Resolved
1904
Unresolved
1648
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Razorpay reviews & complaints page 54

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R
Rohit palde
from Ahmadnagar, Maharashtra
Feb 16, 2021
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Website: www.sharedpower.cc

I invested my money in shared charger through razorpay and did not got any of my money according to their policy the promissed me to give me intrest on my money which i invested in their company but i didn't got single penny from them .!! Later on they stopped replying me n got scammed for my money.!! Lots of people are facing the same issue and i am considering razorpay responsible for this thing for not veryfing the company for whom they were completing the transaction for.!
Razorpay customer support has been notified about the posted complaint.
Hi Rohit,

We understand your concern. We see that our team has updated your query on this ticket ID: [5073470]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

Regards,
Sreenivasa.
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    K
    Karthik regal
    from Bengaluru, Karnataka
    Feb 16, 2021
    Resolved
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    Resolved

    Website: www.ciciseo.com/h5/pages/register/register?invcode=549607

    Hi Team,

    I have purchased a shared bk plan and invested my money in that according to the shared bk agreement.
    From the date of rental bicycle investors will be provided rental income for the equipment purchased from shared bk the lease period is 90 to 180 days.
    However they did not provide me the service as promised to me, but they have cheated and scammed with my money. The reason I invested in shared bk because it was connected to trusted payment gateway Razorpay so Kindly help me with refunding my amount in my account.
    Please refund my money to my account as soon as possible.

    Name: Karthik R

    Investment dates : 4 January 2021, 6 January 2021 and 13 January 2021

    Cheating date : 25 January 2021

    Email ID : [protected]@gmail.com

    Transaction ID :[protected], T2101061310050580738813 and[protected].
    +3 photos
    Aug 14, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Feb 19, 2021
    Razorpay Customer Care's response
    Hi Karthik,

    Razorpay is a payment aggregator helping businesses collect transactions online.
    This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

    Regards,
    Sreenivasa.
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      V
      Varshan gowda
      from Noida, Uttar Pradesh
      Feb 16, 2021
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      Website: www.ciciseo.com/h5/pages/login/login

      I have lost my money from a fraud company called shared bk. I had sent my money through razorpay.I did not get any service as they had mentioned.So i request u to refund money.
      +2 photos
      Razorpay customer support has been notified about the posted complaint.
      Hi Varshan,

      We understand your concern. We see that our team has updated your query on this ticket ID: [5073556]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

      Regards,
      Sreenivasa.
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        A
        Arshi T
        Feb 16, 2021
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        Address: Bangalore
        Website: www.ciciseo.com

        I purchased shared bk plan and invested money in that according to shared bk agreement.
        I have made payments towards shared bk company by using razor pay payment gateway on below mentioned dates.
        1. On 8/12/2020 the amount is Rs 3000 (Ref: GAWB7LETFIOXLI/RAZRAZORPAYSOFTWARE / [protected])
        2. On 23/12/2020 the amount is Rs 15000 (Ref: GGY1FU18CF8C4Z/RAZRAZORPAYSOFTWARE/[protected])
        3. On 2/01/2021 the amount is Rs 25000 (Ref: GKOOIKIZ63XCXU/RAZRAZORPAYSOFTWARE/[protected])
        According to shared bk contract, the total contract period is 90 days, but they didn’t gave the service & runaway. I invested my money in Shared Bk because is connected to trusted payment gateway RAZORPAY. So please refund my money in My account ASAP. Kindly look into this matter & I request you to take necessary action regarding this fraud scam. To overcome this types of frauds razor pay should refund all the amount to us.
        +3 photos
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Feb 18, 2021
        Razorpay Customer Care's response
        Hi Arshi,

        We understand your concern. We see that our team has updated your query on this ticket ID: [5073611]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

        Regards,
        Sreenivasa.
        Feb 19, 2021
        Updated by Arshi T
        Hi Razorpay Team,

        Your team just closing the ticket with no resolution. Please help in refunding the amount ASAP.

        Regards,
        Arshi
        Mar 19, 2021
        Updated by Arshi T
        Hi Razorpay Team,

        Kindly revert & update the status of my ticket ID: [5073611]

        Regards,
        Arshi
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          C
          Chikuu
          Feb 16, 2021
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          Website: Teeslion

          On 3 feb i ordered 3 shirts from teeslion paid money through razorpay but i didn't get my order yet so please refund my money.
          +1 photos
          Razorpay customer support has been notified about the posted complaint.
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            C
            Chikuu
            Feb 16, 2021
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            On 3 feb 2021 i bought 3 shirts from this site and paid 598 but till today i didn't get my order or other details about my order i paid through razorpay so please help and refund my money.
            Razorpay customer support has been notified about the posted complaint.
            I didn't receive any mail and call from you about my problem
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              V
              Vasudevak123
              Feb 16, 2021
              Resolved
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              Resolved

              Address: Delhi

              Dear sir/madam,
              I purchased shared bk plan and invested my money in that according to shared bk agreement
              From the date of rental bycycle investers will be provide rental service for the equipment purchased by shared bk the less period is 90 days the daily profit is 1850 rupees
              And didn't provide me service perfectly as it promised to me.But it cheated me and scamed and runaway with my money I invested my money in shared bk because it connected to trusted gateway razorpay so please refund my amount in my account
              Please refund my money in my account as soon as possible
              Name - Vasudeva K
              Investment Date - 10/01/2021
              Cheating Date - 25/01/2021
              Email Id - [protected]@gmail.com
              Transaction ID - T2101101635589497138549
              Transaction ID - T2101101635134906930246
              +2 photos
              Aug 14, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Feb 23, 2021
              Razorpay Customer Care's response
              Hi Vasudeva,

              We have noted your concern regarding a transaction. Please raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Our team will provide you with an update shortly.

              Regards,
              Anas
              Team Razorpay
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                P
                Pravin Balsara
                Feb 16, 2021
                Resolved
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                Resolved

                Address: A/08, Bhagatsingh nagar no.1, new link road Goregaon West

                I had made order on 8th February 2021 the payment has been deducted from my account. But I still didn't received my order and the payment got failed. The amount which I had paid is still not credited to my account.

                The payment was to credit in 5 to 7 business days but today is the 8th day .

                Please do the needful

                Thanks & regards
                Pravin Balsara
                +3 photos
                Aug 27, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Feb 18, 2021
                Razorpay Customer Care's response
                Hi Pravin,

                We understand your concern. We see that our team has updated your query on this ticket ID: [5073672]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

                Regards,
                Sreenivasa.
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                  B
                  bharath5
                  Feb 16, 2021
                  Resolved
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                  Resolved

                  Hello There
                  I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                  “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 850 rupees and the total profit is 76500 Rupees".
                  and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                  Please refund my money in my account as soon as possible.
                  Name- Bharath S

                  Investment Date[protected]

                  Cheating Date[protected]

                  Email [protected]@gmail.com

                  Transaction ID-T2101161216024493326641
                  +1 photos
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 18, 2021
                  Razorpay Customer Care's response
                  Hi Bharath,

                  We understand your concern. We see that our team has updated your query on this ticket ID: [5073734]. Please feel free to revert over the same email thread if you still have any issues or concerns we will be more than happy to assist you.

                  Regards,
                  Sreenivasa.
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                    G
                    Gowher Gly
                    Feb 16, 2021
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                    Address: Bandipora jammu and kashmir

                    The shoppers app..My payment was approved but not credit my account number... Please help me sir .. 65943 Rs
                    +1 photos
                    Razorpay customer support has been notified about the posted complaint.
                    Feb 16, 2021
                    Updated by Gowher Gly
                    Please help me 🙏😭

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                      C
                      Charteredteam
                      Feb 16, 2021
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                      Website: Razorpay.com

                      Razorpay put my funds on hold. I am unable to use the fund because of that getting big loss in business.
                      My mail I’d is [protected]@gmail.com
                      Razorpay customer support has been notified about the posted complaint.
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                        S
                        surendra reddy Mallampati
                        from Dhone, Andhra Pradesh
                        Feb 16, 2021
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                        Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka 560030
                        Website: razorpay.com

                        Hi i am raghupathi adelli i am doing transaction razorpay Total two payments razorpay merchantaiser is doing fraud business who is responsible for that i am done two complaint ticket ids given to me razorpay razorpay members is asked to me banking statement and payment screenshots solution purpose i will send properly but not solved my issue razorpay i want refund my money back now razorpay says like( We are a payment gateway and we only facilitate merchants with on-line payments.

                        We request you to contact the merchant for any service related query since they are the service provider, and the merchant or your issuing bank for refund request), 1st complaint is 15, 000 amount that complaint ticket id is #5048669 and second one is 12, 000 amount that ticket id is #5048739 i want total amount refund i am send two payment screenshot ids nd timings nd statementa also 12, 000 (#5048739) amount transaction 07/12/2020 nd 15, 000 (#5048669)amount transaction date is 15/01/2021 now i need my money back.
                        +4 photos
                        Razorpay customer support has been notified about the posted complaint.
                        Feb 17, 2021
                        Updated by surendra reddy Mallampati
                        But not solved the issue
                        Feb 17, 2021
                        Updated by surendra reddy Mallampati
                        Atleast u didnt given any update from that
                        Verified Support
                        Feb 22, 2021
                        Razorpay Customer Care's response
                        Hi Surendra,

                        We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098364] so that our concerned team can assist you on priority.

                        Regards,
                        Sreenivasa.
                        Feb 23, 2021
                        Updated by surendra reddy Mallampati
                        I have raised request so many times Contact me my number [protected] i need solution i[censored] want any doubts directly call to my number please solve as that mater
                        Feb 24, 2021
                        Updated by surendra reddy Mallampati
                        I didnt recive any phone call from ur side
                        Feb 25, 2021
                        Updated by surendra reddy Mallampati
                        Not solved my issue now onwards
                        But not solved the issue
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                        2 found this helpful
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                          G
                          Gowher Gly
                          Feb 15, 2021
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                          Address: Bandipora jammu and kashmir

                          My payment has withdraw but not credit my account please help me
                          +1 photos
                          Razorpay customer support has been notified about the posted complaint.
                          Feb 15, 2021
                          Updated by Gowher Gly
                          My contact no. Is [protected]
                          Feb 15, 2021
                          Updated by Gowher Gly
                          The shoppers app... The amount has approved but not credit my account please sir/madam...help me... Please 🙏

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                            K
                            Kiran K 9755
                            Feb 15, 2021
                            Resolved
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                            Resolved

                            Website: www.ciciseo.com/h5/pages/myDevice/myDevice

                            Hello there,

                            I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                            “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 850 rupees and the total profit is 76500 Rupees". and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                            Please refund my money in my account as soon as possible.
                            Name. Kiran Kumar
                            Investment Date[protected]
                            Cheating Date[protected]
                            Email iD kiran.[protected]@gmil.com
                            Transaction Id Ref#IGAKGOUCU4
                            +1 photos
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Feb 15, 2021
                            Updated by Kiran K 9755
                            Refund amount of invested in shared BK

                            Verified Support
                            Feb 22, 2021
                            Razorpay Customer Care's response
                            Hi Kiran,

                            We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098408] so that our concerned team can assist you on priority.

                            Regards,
                            Sreenivasa.
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                              J
                              JOE Official LM
                              Feb 15, 2021
                              Resolved
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                              Resolved

                              Address: Khoingoi

                              Refund my money as soon as possible, i cannot contact with merchant, he didnt responding me

                              Name- THANPARI NAMPUI
                              Email- [protected]@gmail.com
                              Contact no- [protected]
                              Transaction no[protected]
                              Amount- 4999
                              Account number[protected]
                              Bank ifsc- UTBI0KLHG32

                              Company name - EBOrder
                              +1 photos
                              Feb 16, 2021
                              Complaint marked as Resolved 
                              Refund my money as soon as possible, i cannot contact with merchant, he didnt responding me Name- THANPARI NAMPUI Email- [email protected] Contact no- 7629912389 Transaction no - 101418347505 Amount- 4999 Account number- 0770010240246 Bank ifsc- UTBI0KLHG32 Company name - EBOrder
                              Razorpay customer support has been notified about the posted complaint.
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                                S
                                Samuel153
                                Feb 15, 2021
                                Resolved
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                                Resolved

                                Hello there
                                I invested money in shared power bank according to their agreement. I have put 22800, but didn't get profit and the company cheated me and scammed me and ran away.
                                I invested my money in shared charger because it was connected to trusted gateway razor pay, so please refund my money in my account as soon as possible

                                Name-samuel john
                                Investment -19/1/2021
                                Cheating date-1/2/2021
                                Email id- [protected]@gmail.com
                                Transaction id-T2101201309234132713135
                                Transaction I'd -T2101192146386562072285
                                +2 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 22, 2021
                                Razorpay Customer Care's response
                                Hi Samuel,

                                We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098455] so that our concerned team can assist you on priority.

                                Regards,
                                Sreenivasa.
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                                  N
                                  Nithesh Gowda
                                  Feb 15, 2021
                                  Resolved
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                                  Resolved

                                  Hello There
                                  I purchased shared Bk plan and invested my money in that according to Shared Bk agreement.
                                  “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 350 rupees and the total profit is 31500 Rupees".
                                  and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                                  Please refund my money in my account as soon as possible.
                                  Name: Nithesh D Gowda
                                  investment date:[protected]
                                  [protected]
                                  [protected]
                                  [protected]
                                  cheating date :[protected]
                                  email id : [protected]@gmail.com
                                  transaction id :[protected]
                                  [protected]
                                  [protected]
                                  [protected]
                                  +4 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 22, 2021
                                  Razorpay Customer Care's response
                                  Hi Nithesh,

                                  We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098491] so that our concerned team can assist you on priority.

                                  Regards,
                                  Sreenivasa.
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                                    S
                                    suryamoorthy422
                                    from Arumbavur, Tamil Nadu
                                    Feb 15, 2021
                                    Resolved
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                                    Resolved

                                    Dear rozarpay team,
                                    My account is debited with 1965rs in phone pay through Rozarpay so this was not done by me and i want this refund .I thought this phone pay and rozarpay are safe and secure for money but now i have no faith on this so plz give me my refund by which i will have faith on this and i can share it to my friends.my debit details is attached here.
                                    +2 photos
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 22, 2021
                                    Razorpay Customer Care's response
                                    Hi Suryamoorthy,

                                    We understand your concern. We'd like to know more about your query. In order to do so, kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, and mention the ticket ID:- [5098532] so that our concerned team can assist you on priority.

                                    Regards,
                                    Sreenivasa.
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                                      R
                                      Ravi Pothireddy
                                      Feb 15, 2021
                                      Resolved
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                                      Resolved

                                      Name P. Joseph ravi kumar reddy. Email id [protected]@gmail.com.Mobile no [protected]. Upi transaction id[protected] Amount 15000 Date 19/01/2021
                                      Please help me to refund amount from sharedbk. They are cheated me.

                                      Thank you
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Please help me to refund my amount 15000

                                      Sharedbk refund amount - Comment #3799872 - Image #0
                                      Hi Ravi,

                                      We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                                      Regards,
                                      Yamini
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                                        Prathamesh8371
                                        Feb 14, 2021
                                        Resolved
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                                        Resolved

                                        I purchase share BK plan and invest my money that according to share BK agreement.
                                        From the date that rental bicycles investors will be provide service fro the equipment purchased by share BK. The less Period is 90 days, daily profit is 15 rupees and total profit is 1350 rupees,
                                        Didn't provide me service perfectly is it promise to me, but cheated me and scammed and run away with my money. I Invested my money in share BK because it connected to trusted get away razorpay. So please Refund my amount in my account.
                                        Please refund my money in my account as soon as possible .
                                        Name= Prathamesh Patil
                                        Investment Date =[protected]=300rs,[protected]= 3000rs
                                        Email= [protected]@gmail.com
                                        +2 photos
                                        Aug 8, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Feb 14, 2021
                                        Updated by Prathamesh8371
                                        Please
                                        Verified Support
                                        Feb 15, 2021
                                        Razorpay Customer Care's response
                                        Hi Prathamesh,

                                        We understand your concern and we're here to help. Kindly raise a request by clicking here: https://razorpay.com/support/#request along with your transaction and contact details so we can assist you.

                                        Regards,
                                        Yamini
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