[Resolved] Razorpay — irctc failed transaction refund not received since 05.03.18

Subi Samuel

from Mumbai, Maharashtra

Address:

Jabalpur, Madhya Pradesh, 482004

I have tried to book a ticket on 05.03.18 thru irctc for which payment was debited from my bank and credited to [protected]@hdfc upi/[protected] but refund is not received till date. I have tried to contact irctc, sbi and razorpay but it seems that the money has not been received by irctc and the same is still with [protected]@hdfcbank.

Normally ticket refund for failed transaction is received automatically but this time i have not received despite complaining multiple time.

Sunny Abraham
[protected]

Was this information helpful?

No (0)

Yes (0)

Apr 28, 2018

Complaint marked as Resolved

Verified Support

Mar 21, 2018

Razorpay Customer Care's response Hi Subi,

We checked this and see that we have updated you over mail in regards to this issue . Please follow the mail thread with ticket reference 167154 for further updates.

Thanks and Regards,
Team Razorpay

Mar 22, 2018

Updated by Subi Samuel No refund received till date.

Mar 26, 2018

Updated by Subi Samuel Still waiting...how long I have to wait. Not credited back yet.

Verified Support

Mar 28, 2018

Razorpay Customer Care's response Hi Subi,

A refund has been successfully processed against this transaction.
We have shared the transaction details over an email to you with the reference number: 169044. In case of further queries, please feel free to write back to us on the same mail thread.

Regards,
Team Razorpay

Related Razorpay reviews

View all 3545 Razorpay Reviews

Comments

Abhishekspillai123

from Kayankulam, Kerala

I tried to book a ticket on IRCTC app using UPI through PhonePe. The money ₹435 debited from my bank account but the ticket is not booked. UTR:[protected]. Transaction id (phonepe): HDFE5B7EED28C974C5FAF9725AA1458FDD9 Transaction id (IRCTC): [protected]

Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Abhishek,

We see that a refund has been initiated for this transaction. For further details please drop us a mail at support@razorpay.com and our team will update you.

Thanks and regards,
Team Razorpay

Parampreet_Sngh125

from Gurgaon, Haryana

While i was booking a tatkal ticket on irctc website i used razorpay as a payment portal and transaction cancelled and after two weeks also I have not received any refund while on irctc website it is showing that amount has been refunded
My transaction id [protected]
My refund id is [protected]

Razorpay Customer Care's response, Mar 21, 2018

Verified Support

Hi Parampreet,

We have updated you over mail with regards to this issue . Please follow the mail thread with ticket reference #170374 for further details.

Thanks and Regards,
Team Razorpay

Vasand Khan

Mene Paytm Se 188 Ka Do Baar AppBrowzer Ke [protected]@hdfcbank Ke Zariye Kiya Lekin Paytm Se Wo Money Success Ho Gayi Hai Lekin [protected]@hdfcbank Wahan Par Pata Nahi Mujhe Refund Nahi Mila Please Help Me.

Thanks