RBL Bank Complaints & Reviews

When I went to RBL bank with the problem, they sent me bajaj finance office and when I went there one person saw my credit card statement and dialed number to some customer care through his mobile and asked me tell the problem. I said that person that I did not receive any credit card but still getting statements and threatening calls. He asked my details and said that since I do not used the card the card will be cancelled and I need not pay anything. I got a mail stating that my card is cancelled and account is closed permanently.. I was happy seeing the mail that my problem got solved. But unfortunately it is not.. I am getting due payment messages very often.. I do not even know it is bajaj finance or rbl. Messages are haunting me.. when will get rid of. Please help me.

Hi Team,

Please see the issue:

Saturday: 1. I received the calls from the Collection team on behalf of my brothers-in-law over the due issue. They are asking me the contact number. I said I will inform him to get in contact with you. I didn't reach my brother-in-law because is on an office trip and called my sister to inform him.

Sunday: Received call again from +[protected], I said them wait until we meet and I will help them to solve the issue.

Monday: received a call from the same number, asking me they didn't receive the call. I said them wait. Then they asked for my sister number. I said I can't share somebody information and requested for their identity or asked to come near my office.
Then the person started scolding with saying brutal words. I called RBL CUSTOMER CARE and explained the issue. RBL support said, since you are not a Primary card holder, we request you to ignore the calls. I ignored them. Then they found our office number and started calling it. ( RBL service request number: 08624063. after complaint)

Tuesday: I spoke with them due to the continuous call's. When I asked him to share the Identity, he said come to Delhi and it was printed on my ###. He was so brutal and torturing me with the continuous call's and he said, he will come and pick from my office.

Wednesday: Today they called our company around 30 times since morning. I spoke to RBL support and they said they raised the complaint and it will take 3 working days. Here are my questions :

1. Why your people are calling to me, even I am paying a regular dues/ payments?
2. I went with the collection policy document and nothing is written to contact/torture to customer family. Then why you are calling me?
3. How to stop continuous calls to my office?
4. you are asked to attach the Photos, then what about the recordings, because people are calling through phones?

Note: If the issue is with me, I can obey your calls and words. But this is not related to me. I didn't attach the recordings because your system is not supporting the format.

I am receiving credit card bills from past 5 months. Now my due amount is above rupees 6000. Its is not even six minths since i had got a call to apply for it.. The problem is i have not received the card in hand nor pin is generated. I am so much depressed with the mail and messages of due bills that i feel like committing suicide. How can they issue card without enquiring whether i am working or not and how much i am earning. I am not finding solution for this issue. Please help

Mutiple times self has reach out to rbl bank team for closing my credit card issued without seeking my permission and after which they inform me that you will be getting a call from our dedivsted team for confirmation. From the last 5 consecutive days they are droping me a massage stating that they were unable to reach out to me. I dropped an email and even try to contact them through phone but they are not helping me out and instaed of that they had applied some charges around to 1200 for issuing it as annual service charges.
Please help me out in resolving it at the earliest as ms rozina nodal head office of rbl bank is even finding it difficult for getting it resolved.

Thanks
Manoj chhabra
Mob: [protected], [protected]

I have requested to cancel my credit card on 23.05.2019 and my request quote number is 08527905. And i got a mail from ms. Deepika that my card will be cancelled with in 5 working days and noc will be sent soon after the cancellation. Today is 28.05.2019 and still not got any response. But on 24.05.2019 at 7.43pm got a text message that they were unable to reach my number and they will re-attempt the call again on 28.05.2019. Meanwhile i just had word with customercare executive and he said my request is cancelled due to the reason that they were unable to reach the customer.

Is this a specific reason to reject the process. As i have cleared all my dues and 100% eligible for the cancellation. Now as per their executive, he will make the request again and it will take 3 days again for the cancellation.

Don't know how they can deal in such a way if the customer is least interested to continue using the card. And i feel very pity myself for choosing their card.

Regards,
Avinash t a
My card ending with 5007
Dob - 25/03/1993

Hi there, i am akshatha, i am using my rbl credit card from more than a year. My card no is [protected]. Actually i approached customer service over phone bcz there were finance charges on my account which is around 2300 rs. I requested for waiver bcz i made the full payment within the grace period, i was hospitalized from past 2 months that was the reason i failed to made the payment on march statement, mistake was from my end so i didn't ask any reversal for that, but for april statement the total due was like 69000 n payment due date was 3rd may and i did multiple payments from 3rd to 6th may. The supervisor informed me that they received payments by the grace period but i paid 480 rs less than my payment due, which means i nearly paid 99.9 percent due. May be bcz of multiple payments i confused n paid 500 rs less... I requested for waiver bcz 2300 rs charged for 500 rs lesser payment which is too high for me, but rudely they said it is not possible bcz in last year i got waiver of over limit fee. I really disappointed with their behavior, if i don't make the payment also i will charge with 2500 rs only but here i tried my level best to clear my total dues but bcz of 500 rs less payment i was charged with 2300 rs.. I am requesting bank people pls help me with the reversal. I failed to made that 500 rs payment not intentionally, it was bcz of some confusion. Hope i will get reply from your end. Hopefully i will get some positive support from bank end. Thank you..

We have repeated to informed to customer care i am not using your card please close my card and do not charge annual charges. But again they have charges member ship fees. Rs. 2, 999+gst rs. 539.82 on current may-19 bill card ending no. 5827. Whenever i call to customer care only computer selected option there and there are no customer care option there, then i have written a mail to supercardservice

Please find attached bill statement.

This is totally cheating by rbl bank. Earlier i have paid same amount agn member ship fees so kindly arrange to refund my hard money for rs. 3539+ harassment

Please help me to take necessary action agn rbl bank.

Kindly update for the same.

Thanks & regards,
Arvind sharma
Mob. [protected]

Hi
This is in regards reference no. 08315203 in which i request to close my card asap because there was dispute going on from your side from november 2018 and regarding that matter i have already mailed even had words with you hundred times but got zero response from ur side and this time in the month of may i got a very harsh n rude call from so called lady from rbl for the payment so i had word with your customer care and i told him about my disputes and request him to close my card and i agree to pay my genuine amount only so first i paid rs. 535 on 8th may & rs. 1321 on 20th may and that guy told me that we will deduct your genuine amount only and will reverse you the remaining amount but to my shock i receive another mail of rs 805 from your side so can you pls check my statement and tell me what type of charges are these now? And again i just had words with ur customers care and he simply says that we have to pay nothing now so it’s my humble request you to pls look into this matter and close my card immediately else i only have option to go consumer court because i have all proofs ie e-mails, voice records, reference no. Etc

Kamaljot singh
[protected]

Dear sir

Reference number 08446897; 08522519...

On 4th of may 2019 i have requested rbl bank to discontinue with my card ending 5278 today is almost 20 plus days

Right now i am out of country & will not return home for next 6 years as per my new job agreement

Hence requesting you to please deactivate the same on immediate basis & confirm...

Please note rbl bank will be entirely responsible for misuse of the card if any, also i will not pay any anual fees henceforth if rbl bank is denying my request for discontinuing my card...

Also note i have filed a complaint in consumer court & soon you will get a notice from my lawyer regarding compensation of 50 lacs from rbl bank against mental harassment as i have provided all call recordings; mails & message snap shots of interaction between rbl bank & me.

To avoid the same hence marking the mails to head card service rbl bank & principal nodal officer

Its very much surprising that a head card service & nodal officer is incapable of closing my card ending 5278 even though there is no any due from my side...

Kindly request you again & again & again to please discontinue my credit card ending 5278

Rgds
Ynt

I did not apply any rbl credit card. But they sent to me via courier but i returned that courier also i received the courier return message even though i got a message from payment due of first month from rbl bank. I need to cancel my all rbl credit card account.

Below message i have recieved only sms:
Rbl money tap credit card:
Last digit number: 5284

They have hidden charges which you will never be informed or talked about. They suck at customer service. They would never waive or be legit about there tnc. 1 on 10 for this bamks cc. Scamsters.

I have tried calling and sorting this. This charge was never told to me. The bill i received in my email was 7000 but then i receive a new email which has an addon charges on 499 for limit fees.

They suck

Since 10th may i have been sending email to cancel my rbl credit card. Cancellation is not happening when called pbc also they have taken request but since it is not cancel.

Need rbl credit card to be cancel as prior basis.

Card ending by 7715
[protected]@yahoo.com
[protected]/[protected]

Kindly do the needful.

Regards
Latha
[protected]
Card ending 7715

I have applied for bajaj finserv rbl platinium card but during verification call they decided world card which is not suitable for me. They are processing differnt credit card like world prime card while i have applied for platinum card.
My credit card application no is-bflc[protected] & there is mentioned card type is platinum choice then why it is issued world prime card.

Hello
I was using rbl platinum maxima card (-[protected]) and cash loan ([protected]) before this mail i've already sent 4 mails.
And now i have fund problem i am not able to full and as well as minimum amount of both account. I've got a 25 call continuously call in 1 month from your recovery branch and different person. Every person talk with very rudely and pressurizer me to make payment ans also send whats app message personally to make payment.
Please find attachment all proof of recording and screenshot below:-
Vikas gupta ([protected]-[protected]-[protected]-[protected]-[protected]) whats app no.[protected] and[protected]
Sandeep mishra ([protected])
Monika ([protected])
Is the way u teach our clerk talk with customer and please take of it and please don't call and no home visit without my permission.
I need 6 month timing for make payment.
Regarding this i've sent mail to nodal officer with call recordings

Rbl has provided me a credit card i have demanded for platinum card but they given me blouckbuster card and i am unable to pay such annual charges, so i have raised concern though email and trying to connect them for cancelllation. No one is taking care of it. Evej customer call services are not unable to respond me. It happen multiple time. Right now i want to take strict action if any legal notice will come regarding payment i will never be responsible for that.

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-5796. I recently received a bill of amount rs. 80470/-.

This is to inform you that i cannot pay this amount as i have my family & has fallen under hard time in recent months& currently also i m going thru the same & so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 25% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 25% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Respected rbl team,
I am requesting you to kindly send my "personal loan detail" (Statement also) loan ac. Nu.[protected] with name subhash verma. Which i have taken from rbl bank. I didnt get the loan welcome letter also from you. So please sent my loan details also via email. I contacted your customer care but they cant given me the satisfactory reply.

My name : subhash verma
Email id — subhi. [protected]@gmail.com
Contact number — [protected]

Dear sir

I have requested for discontinuing my rbl cr. Card ending xx78 first on 4th of may 2019 then on 16th of may 2019 & today again on 20th of may 2019 even after no dues against my account rbl bank denied to discontinue the same & mentally harassing me for using it hence claiming for 50 lacs of compensation for this rbl harassment.

Rgds
Ynt

I opted out of the r shield insurance plan but then i was again later charged 12000 to my credit card. This is fraud. Please revert the money. I am opting out again. Give me the ways to opt out. They don't provide any phone number for calling or sms cancellation. Only i've without the option of cancellation. Please revert my money or maybe i will file a case of fraud against rbl.

I am using rbl bank maxima platinum credit card, earlier this year i decided to discontinue the credit card as yearly subscription of 2000 rupees seems to be expensive to me. So i called and informed rbl bank customer care about this.in response the customer person offered me 50% refund of the membership fee from previous cycle i. E[protected] and also assured me he will provide 50% or more reversal for this year i. E[protected] that's how...