RBL Bank Complaints & Reviews

Hi,

I want to make complaint because your executive was threatened me at a high level. They were closed my complaint without contacting me. I have requested several time to correct my email address but no one was take ownership as i am your rbl super card customer. I had recorded conversation over call. I want resolution.
Name :- surekha saxena
Email address:- [protected]@gmail.com which you added wrong.
Contact number :- [protected].
Contact me at [protected].

Surekha saxena
I am waiting for your call

Dear Bank, Incident Dt. 14.02.2019

I am redeeming my points and book a Mixer. I am receiving delivery with Different Product Code : Juicer without mixer. and then I am complaining to RBL Customer care to return and deliver my product as per my booking.

RBL receive the wrong product, but not deliver my product.
and also yet not received my RBL Points.
Attachment below of
Bill copy as per my Booking Product.
But Product Box is different

Hi,

Initially I was having a LOAN and credit card with RBL Banking for which i was and i am still paying the dues. Recently & unfortunately i got my salary account in RBL Bank and since day 1 i am having issues with it. First i was and i am still not able to transfer my money to any other bank at all, I am not able to add beneficiary, I am not able to create VPA, I am not able to change or update my personal details, I am not able to use any other banking services and after calling their call center the only answer will be LET ME RAISE A COMPLAINT FOR THE SAME AND THEY WILL BE WORKING ON IT FOR YEARS, because they were not able to fix my mobile banking since 3 months now ( I am handicapped now). I HAVE TO USE OLD WAY OF BANKING TO VISIT A BANK WITH A CHEQUE BOOK AND WITHDRAW THE MONEY THEN DEPOSIT IT IN ANY OTHER BANK SO THAT I CAN PAY DUES EVEN FOR THEM AS WELL (SUCH A ### BANK I HAVE NEVER SEEN). In this fast life if one will have this ### banking services we'll be way behind the other countries. I AM SUGGESTING ALL NOT TO OPEN AN ACCOUNT WITH THEM EVEN DON'T THINK OF TAKING THEIR SERVICES AT ANY COST OTHERWISE YOU'LL REGRET LIKE ME. BECAUSE RBL BANK IS FAKE BANK, IRRESPONSIBLE BANK WITH PATHETIC SERVICES & FAKE PROMISES AS I HAVE BEEN TOLD THAT IT'LL BE FIXED TILL 12 OF THIS MONTH AND SO FAR NOTHING HAPPENED. THERE ARE FEW MAY BE 3-4 TEAM LEADERS WHICH ALSO GAVE FAKE PROMISES THAT THEY'LL CALLBACK AND ALL BUT REALLY A ### (SORRY) SERVICES AND BANKING.

IF YOU ARE IN POWER AND DO CARRY ANY RESPONSIBILITY OF YOUR POSITION, I REQUEST YOU TO GET IT FIXED FOR ME OTHERWISE MY OPINION TO ALL WILL BE NOT TO TAKE ANY SERVICES FROM RBL BANK AND WILL UPLOAD THE SAME INCLUDING SCREENSHOTS ON EVERY SOCIAL MEDIA. ALONG WITH THAT I 'LL BE RAISING A COMPLAINT AGAINST RBL BANK TO RTI DEPARTMENT AND HOPEFULLY THEY'LL TAKE CARE OF IT THEMSELVES.

FEATURES OF RBL BANK

=====================
NEVER OPEN ACCOUNT WITH RBL BANK EVEN BY MISTAKE BECAUSE.
. YOU'LL NOT GET ANY SERVICES.
. NO RESOLUTIONS AT ALL.
. BAD NET BANKING OR MOBILE BANKING
. ONLY WILL RECEIVE STATEMENTS LIKE WE ARE RAISING COMPLAINTS.
. CALL CENTER DON'T HAVE ANY AUTHORITY EVEN JUST TO CHANGE OPTION TO RECEIVE OTP AND THAT OPTION IS ONLY AVAILABLE FOR NRI CUSTOMERS (HA HA HA).

BELIEVE ME THIS IS ### BANKING I HAVE SEEN IN MY ENTIRE LIFE, I THOUGH SBI OR PNB IS THE WORST BANKING BUT NOW I WILL SAY SBI AND PNB IS MUCH MORE FLEXIBLE THAN RBL AS RBL BANKING SUCKS

REGARDS

NIYAZ AHMED NIKE

[protected] // [protected]

I have a rbl supercard no. [protected], for which i have paying all bills promptly. Recently the executive called me and said they are upgraded my credit card with a new card. I have changed my residence and intimated my new address for two times.
As of today i have not received the new card as they have claimed, moreover they have generated a bill for rs. 12, 000.00

Everyday their executives are calling and asking for the bill payment, i am surprised to receive the messages from rbl.

Most of the calls are in tamil language and their english is to worst to understand.
I assume that rbl have ethics unlike some other banks but, they are proving me wrong.
Dear rbl please take corrective steps if, not no one will trust your bank.

At this juncture i feel it is appropriate to surrender my existing card also, please do the needful.

Hi,
My name is manish nair and my phone number is [protected] and email if is [protected]@hotmail.com
I made a purchase on oct 2018 for 5k which was converted as emi but i cancelled my order and the refund has paid back to my card but rbl instead to cancelling my emi they started charging me the interest and processing fee for the item which i dint purchased and now when i asked them to close it they are charging foreclosure charges on it.

Point 2
My card was damaged due to which i asked bank to give me new credit card …. This card was delivered to me on my office address
This card was not delivered as i left this office and i joined new company, i called up the bank and informed the same and asked them to update the residential address in bank data base and request them to send my credit card once again on my residential address…. After giving clear instruction the rbl bank tried to deliver the credit card on my previous address 4 time which was so annoying

With this complaint i am seeking my reversal o[censored]nnecessary money levied to me and asking you team to deliver card on correct address of not then close this card.

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is [protected]- i recently received a bill of amount rs. 45000/

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [[protected]] or email [protected]@gmail.com

Thanks,
Musheer alam

Please note that i applied for rbl credit card and got reference no :.#ccahc5008r, i got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #ccahc5008r, status dear customer, your credit card application has not been declined as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Swathi, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards rajender [protected] & [protected] please suggest me what is next process. And where exactly my application got declined. Hoping positive response.

Hi my name is vineel, my card number is [protected] and without informing me they have given policy worth of 12000 and i called 4 time for cal center they didn't respond properly. Finely i don't want any insurance policy.. Plz plz cancel it i i need quick response
My email id.. Vineel. [protected]@gmai.com
My contact number..[protected]
Please do need ful
Thank you

To intimate credit card overlimit usage, people from collection team keep on calling to balance my overlimit. As i have already paid overlimit amount to balance my card. March 4 is my due date but stupid people from rbl telecalling team torturing me to pay my overlimit fee. There is no automated system to update our payment made via app. So please never and ever buy any product from rbl. It is really irritating.

I dharani kowsalyaraman hold a money tap credit card from october 2018, i took a loan amount of 30, 000 rs and 55000 rs on different dates in the month of oct. I paid the first emi due on nov 13th. I called the customer care on 11th dec and told her i want to close the loans i. E. 55000 and 30000 and asked her what is the procedure and closure charges. She checked and told me, i need to pay 71, 459.34 rs for this, which i did the same day.
I again took a loan for 50000 rs on 10th dec. When i received the statement on dec 22nd, it showed an amount of rs. 29, 582.35 as due amount. I again called the executives and gave all the details again and got to know that the closure request was not raised. I was shocked to know this and inspite of paying the amount before the due date, i dont understand why it was not closed nor intimated to me.

Again i called on jan 2, gave all the explanation from the beginning and he said it was not raised for closure and he will raise now and he also gave me closure receipt no[protected] for rs 30, 000 and 05550609 for rs 50000)

Again to my surprise, i received this months statement saying amount due is rs. 28, 841.59.

I just want to know, what is all these, is this the service you are giving the customer or are you fooling the customer with unreasonable charges.

According to me i have paid 71, 459.34 on 11th dec itself to close my loans by which i would have had only one loan for a amount of 55000 now. I am not going to pay any amount going forward until i get clarification on all these.

Infact, i told the executive, dont tell me that the amount of 71, 459.34 is being used to pay the due amount every month.

Now when i call the customer care, they are saying only rs 50000 loan has been closed and they adjusted the remaining amount to the january due pay. I want to know with whose permission you did this. Did you inform me about this?.

There is different version of amount in e-statement, app and in the site. This fully shows how you manage the customer and their money.

Revert back immediately, i wont pay untill i get clarity on my payment.

Dear sir, my credit card ending no.1084, feb month credit bill received. Total bill outstanding amount - 7731.73, this bill add charges - finance charge - 3163.58, & deferred finance charges - 2877.90. + gst amount 1087.46. Total charges - 7128.94. I request reverse my charge 7128.94. Immediate basis... Other wise i am close my credit card... Thank you
. Deepak kumar varnwal.

Dear mr. Kalyan, ms. Geethanjali, ms. Sujata kumari, ms/mr. Talha salma, ms. Sucharitha

Executives - service delivery - credit cards

Reference number is # 06316685,

Request you to process the closure of my rbl super card and donot send any sms/email related to the amount due in this account.

No call was received from your end till today and every time i sent remainders to close the card as an reply, immediately there will be a sms "our customer care number tried to calling and could be reached... And will cal you from 9.00 to 6.00 pm..." and none them call or replies " when i call from my mobile number. Please donot waste our precious time by doing this.

I am requesting you all to close the card and send one letter stating that it is done, instead it was dragging for three months unnecessarily.

I am wondering, how could it be possible after several request and remainders still the same monotonousness the sms and email is sent continuously.

Hence, i request you and others please donot waste my time again and again.

Regards

I'm messaging you to inform you that i'm getting lots of harassment calls from the collection team for the recovery of my credit card payment. I have been abused by calling me fraud and calling me as dog, asking me to resign the job. Threatening me that they will call to my office and they are doing the same. I would like to be in touch with any of your managers to solve my problem. I have lots of call recording where they are threatening me. I was about to make payment the reason i didn't pay because your bank official commented me that i'm barking like dog. One more guy calles me and says if you can't make the payment then resign your job. I need an apology letter from the official then only i will make the payment or else i won't. I complaint to ombudsman. Attaching 1 screenshot

Rbi bank is not good working bank. They have charged me wrong charges on my cash withdrawal, first the give offer to withdrawal of interest free loan without any charge showing on your rbl app and after that they don't charge interest but the charge process fees which was not a part of the offer advertisement showen on rbl app. Now after that after first month they charge 2 mont and then 5 month and for all 3 mont one time. This is very bad and hidden service provided by rbl bank. Please don't take rbl card. This is the third class services by rbl bank.

Regards
Shailesh

I hvae refused personal loan at 16% and clearly said no over email then also loan amount is transferred.

Please dont force us for such thing.

Pull back the amount or i will launch

HARASSMENT CASE

I have been contacted by Komal and I clearly said that I can't take this offer andy last quote is at 14%

Check with her I never said that proposal is approved and give me the amount.

Sir this is purely a case of cheating and forcing us.

LOOK INTO THIS AT THE EARLIEST

I have raised 4 times for my credit card cancellation but they not cancelled that
They are reply by mail that we have raised the request with in 3 working days our executive will contact you but not any single call form their executive why they not contact and talk on phone even so many alternate phone number is given to them

Pankaj c patel
India bullion and jewellers association ltd
Ibja house, 1st floor, 2nd agiary lane zaveri bazar
Mumbai-400 003
[protected]

Harassment by credit card recovery agent (Mr. Sameer shaikh and mr. Nilesh kadam). I have taken a loan but due to some financial difficulty i am not able to pay my emi. But the recovery agents are harassing me calling all the times. They have visited my house. They have visited my office. They called some of my office clients asking them that i have told them to collect my dues from them. They have also informed my boss about my dues. Now i have been given warning by my boss that he would dismiss me from my work. I have told them that they can contact me at my mobile no. I have also told that i am in process of arranging funds but that it would take time and please bear till then. Today they are threatening to make havoc at my residence and ask my neighbors for my dues.

Hope that necessary action is taken.

My mother has the credit card of rbl bank but i mysel[censored]ses her card and she is unaware of any transactions going on in the card, i also make the payment on time sometimes i might get late but usually i make on time and this month statement generated on 12th feb in which the minimum amount due was 7835 which is payable by 4 mar and i made the payment of 7000 after 2 days but still i am getting the calls from their collection team, again and again, harassing me and torturing me about the payment.

Dear team
Kindly checked this attachment of void sale receipt for refunding my amount rs 1600 in shree ganesh mobile kopar khairane but does not credited amount on my kotak mahendra bank
Please do the needful all details are in void sale receipt provided in attachment,
The transaction was done on 15/02/2019 with pine labs swap machine
Thank & regards
Nilesh b.

Rbl credit card dept., i do not know what operations are you running in terms of convincing customers to buy your credit card. It was mentioned as bajaj finserv, so i went for it.

The following is the worst scam i have seen.

They asked me to buy insurance i have clearly told "no".
I did not know if you credit card sales people have been well taught to communicate with customer, and now i can know that. I clearly said "no" for insurance.
However, i am still being charged for insurance for worth of 12000 since 4 months and the emi will continue for 8 more months.
I have complained raised through rbl super card support, however, they are not resolving my issue. The credit card sales person has activated the insurance without my consent and now they are charging me insurance for the insurance that i did not agreed to pay.
I have called call center to cancel the insurance they keep on saying the lock period is over. I do not know why should i pay for insurance when i did not opt for it.
How can you fool around customers like this end up paying for some of your employee's mistake.
Do not send generic respond as informed to the concerned team.
I would want you to look into this seriously and cancel the insurance policy.
It's a total fraud business you are running (Rbl)

My email id is haroo. [protected]@gmail.com