RBL Bank Complaints & Reviews

Sir/ madam,
As i received credit card, my limit was 60, 000/- but, in that 15000/- (+) interest of rs. 1000/- got deducted. Later on i received insurance policy & details, which i was not needed. Request you to cancel my insurance policy & my credit card too with immediate effect. I will not pay a single amount, as it was not communicated to me... So, kindly do the needful.

Rbl bank provide the names of the policies and suggests us to deposit our money for a safe and useful future. While suggesting us the names they take the guarantee of these policies and after the time we get involved in these policies they take off their hands and let us leave on the situation. So they should at least not suggest us the names or take guarantee of these policies to make the consumer stay on the safer side.

I have done transaction of transferring amount of Rs. 3000/- from my Money Tap card to my beneficiary account on 23-Jan 2019, which is still showing as "Aborted" in the status of the card (also attached below).

But for this transaction I have not received money in my beneficiary account and Rs. 3000/- is debited from my card. Customer care as always saying it will take some time, 24 Hrs to successful transaction, but now that time is over and I have made a complaint for this transaction on the same date and as per the time period it will take 10 days to resolve the issue.

But why this is happening again and again. For my first case they took 4 months to resolve the issue and solve this problem. Fed up of the service you are offering. Not getting the accurate bill, some time don't know what charges you are taking and what basis you are now returning the amount and all.

Attached is the screenshot of Money Tap app, Message, E-mail and my Beneficiary account numbers statement for your reference.

Please do the needful as soon as possible.
My contact number [protected]
Emai id [protected]@gmail.com

Dear sir,

I just want to inform you that i am getting calls from different different operators of rbl bank on my personal mobile and my colleagues and relatives numbers 20-30 times a day regarding my husband’s rbl bank credit card payment which is due from last two month. Recovery agent using bad language during talk with me and my relatives include with lady too and reason of due is bank recovery agent and bank are ignoring convert tod under emi section or settle the amount which i can pay 1 or two installment. Now i am not able to pay total amount in single installment so lot of time have requested to bank via mail from last one year but bank is using agent whom harassing me and my family.

Dear sir,

I have been cheated by rbl bank credit card stating that the card is free for life time without any joining fees or renewal fees but when i have received the card the schedule of charges clearly explained all charges.

I have lodge a complaint to rbl credit card and almost was taking follow up for 40 days but there was no satisfactory reverts in fact its been found that they were not agreed to that. This proves that they are promoting such act by accommodating their erring staff.

I have a call recording with me as evidence that they have cheated with me.

Please initiate a strict action

Regards,

Jitendra sali
[protected]

This ridiculuoysly shameless rbl guys call through different phn nmbrs forces us to lift the call.. daily i get minimumof 10..to max 15 calls. I have aall proofs.. am not exaggerating.. AND TO ANY ONES SHOCK these calls are made even before my due date ..EACH and Every day.. I GAVE COMPALINT TO RBL CUSTOMER CARE.. STILL NO DIFFERENCE IN THEIR CALLS ..
I quarrel with them every day.. am totally vexed.. i even tried to aproach my advocate reg this insane behaviour.. frm rbl.

From last few days i am receiving phone calls from [protected] & [protected]
Regarding rbl bank credit card payment which is due from last two month; recovery agent using bad language during talk with me and my relatives include with lady too and reason of due is bank recovery agent and bank are ignoring convert tod under emi section or settle the amount which i can pay 1 or two installment. Now i am not able to pay total amount in single installment so lot of time have requested to bank via mail from last one year but bank is using agent whom harassing me and my family.


Regards,

Mahesh solanki

This is regarding to fraud transaction occurred on my credit card number ending with 0492. It happened on 8th feb 2018.

Whole incident :

Fraud transaction happened on - 8th feb 2018
Amount - 30000.00

I had used my credit card in morning 7:46am at indian oil petrol pump and just after 15min, there were three transactions happened for 10000 each in faridabad.
On the very same day i had put up the request to close the card. Bank had taken the request and credited the whole amount back to my card. Everything was settled.
After some days again i started getting calls from 3rd parties regarding the same amount payment.
I had also got the new credit card from the bank but i have not used till date because of this things are still not cleared.
Now the rbl bank is claiming that the card was with the consumer so they are not responsible for it.
My point is, fraud transaction happened just 15mins after i used my card and my location was bangalore and fraud transaction happened in faridabad. So how come i am liable to pay. Please help me with this case. Thanks

Dear sir,

I just want to inform you that i have never ever taken any credit from rbl bank even i have never applied for this but your recovery team had first visited my house on 18th december, 2018 to collect credit card payment again he visited on 23rd january, 2019 for the same. Here is mobile no. Of recovery person-[protected].

I told recovery person that i have never taken any credit card from rbl bank and if you have any proof other than my name and address then show me but he had no additional information. Then he suggested to visit me to bajaj head office, 10th floor, netaji subhash palace to sovle the issue.

So, today i visited to bajaj head office, 10th floor, agarwal metro heights, netaji subhash palace, new delhi and met mr. Gaurav & mr. Ankit from rbl but they could not find any details of mine and asked me to write a mail to you.

Hope you must be taking all sufficient valid documents and proofs before opening any credit card account and if your team is not doing so then its your lapses and because of your faults other should not be suffered.

Kindly solve this issue asap.

Regards,
Pramod kumar
J-87, gali no.37, rajapuri,
Uttam nagar
New delhi-110059

My credit card is newly activated by this month 03.01.2019 and is being used by me via online and card swiping method. I have received message stating that "as per your request, r-shield insurance program has been activated" on next few days. I have sent a mail regarding the same to rbl consumer compliant mail ids on 09.01.2019. Even though, they have sent mail on 10.01.2019 stating that "r shield program" is activated and product price is rs.15000/-.. Without my knowledge they have activated the insurance program.. I have conveyed the same.. But there was no action taken from their side. Now, rs.15000/- has been added into my account and need to pay the same. Please consider this complaint sympathetically and do the needful, as i haven't given my consent to activated this insurance also rs.600/- deducted for activated theft program. Kindly revert the total rs.15600/- immediately... I am sure about i didn't give my consent to activate the said programs.
Later, I have received a call from RBL Bank credit card team (from [protected] & [protected]) on Saturday 19.01.2019 (03:00 pm) and told that our complaint has been forwarded to them and they are there for resolving the same.
They have verified our details and asked credit cared details, valid till... Later he asked CVV number which i haven't given to him.. Since, i had doubt about them, i didn't give CVV...
He insisted to get CVV number.. He told that if i give CVV, then only he can able to to revert the money Rs.15600/-
What kind of habit is this? RBI and other banks are not recommending to give CVV, OTP and pin.. But a person from RBL Credit card called and asked CVV.
Then, I have received a mail from [protected]@india.com – REFUND TEAM on 19.01.2019 stating that “As per your mail we are forwarding your issue to RBL Bank and they will call you and provide you better resolution. If you received call from RBL toll free no ([protected]) then you do the process you have valid proof that you received the call from toll free no.
Today, I have received a call from RBL registered complaint number ([protected]) and asked CVV which I have gave to them because it has came from RBL registered number. Later they asked Verification code which was sent to me by them. After a minute, I have received main and message that I have swiped my card for Rs.15999/- twice.
I don’t know what is going on? from RBL registered complaint number ([protected]), I have received call and they debited Rs.31998/- today (25.01.2019 at 10:49 am)…
Totally I lose Rs.47598/- because of RBL Bank.. Kindly do the needful at the earliest.

Hi team,
i am customer since of 2.5 year in RBL bank i have a card [protected]& 1 off ad don card -[protected] this card received against 6802 but my 0864 card i was lost at jaipur may 2018 i was called customer care & requested pls closed permanent because i am not required new card that time 0 outstanding of card but my card still not closed i was called around 50 times .

Dear sir,

I am getting calls from different different operators of rbl bank on my personal mobile no 20-30 times a day however i always tell them that i will make the payment before my due date, i had very muchfrustrated about these credit cards calls from rbl bank or there vendors, so i am requesting you to kindly look into these and if these will not stopped same i will take action against them. They harrese and don't have atiquetes how to talk.
Please seek through it.

Dear Sir,

With reference to the above subject, I would like bring your kind attention about Contact act...
As per contact act if the loan taken party is not paid then the banker has a right to recover from the guarantor but where as in my case, even though I'm not guarantor your bank employees are asking me to pay the loan of other party...
Is it permissable by law... Your employees are calling my office number and my boss is angry on me and he dicided take resignation from my internship...
I'm feeling insecure because of your employees...

Is there any rule or law stating that reference person should make payment if yes send us the notice I should make the payment... While taking reference if they communicated or they have taken signature from me.. I will pay the total amount along with interest and applicable fee...

Dear sir,

I am getting calls from different different operators of rbl bank on my personal mobile no. [protected], i had very muchfrustrated about these credit cards calls from rbl bank or there vendors, so i am requesting you to kindly look into these and if these will not stopped same i will take action again below no. From where i am receiving the calls:

Find the below no. Of vendors.
[protected]
[protected]
[protected]
[protected]

Dear bank,
I online apply rbl card but bank give me a card high charges i have complaint many time but no response and helpline no all time busy i will try many time. I go rbl bank branch mi road jaipur but exicutive no response. Exicutive says call helpline no we are not able to help. Please tell me who were help me rbl bank or rbl customer care. I wanna justice

I've installed moneytap app and submitted few documents and never agreed to open a credit or any type of account. Without my permission or agreement these guys have opened an rbl account and using this account on my name. I've never signed any document or approved. Now i received a statement with a transaction of rs.1100. I never received any type of card from rbl or from moneytap. These guys cheating and i'd like to sue these guys. Contact me on [protected] for any doubts

I'm not a revolver & always pay my bills in full before the due date but rbl still charged me 1800 + 400 finance charges & all that crap.. I know the ccs & banking basics as i worked with citibank cc, so just to clarify - i was never a revolver & have always been a transactor, hence paid all in full before the due date. So there is no possibility for residual finance charges either.

Why did they charge me then?

The only thing that i have from you is an emi for amazon.. That too it was a zero internet emi but here you are looting me for no rhyme or reason.

They are fraud.. Oh my god!!

On top of that, their 3rd class website never functions & they have no one to look after this. Called their phone support too for 20-25 times on jan 24th but it said technical issues.

I want these charges to be refunded - rs 428.75 & 1871.14

I am credit card holder in rbl bank my card no. [protected], due to some financial crisis, i was not able to pay my dues every month, but still paying in months gap after settlement. But i don't know why bank hired cheep agency like keepers associates. They don't know how to talk with customers. He saying i am collection head in rbl raaj kundra daily using abusive words to my sister, my old home owner's daughter & my office colleague, finally i lodge a police complaint against them. Also attaching complaint copy for your reference. I am already paying dues on availability of funds. Like last months i paid 35100/-

This is the worst credit card you could ever use. At the beginning they give us so many benifets but when you start using it we come to its a hoax. They have lots of hidden charges and when you convert a large amount they charge you of fees that they do not tell you about... And due to this i have gone over my credit limits so when i called customer care they told me that the charges for conversion and processing fee had caused my card to go over my credit limit.. And now nearly 20 times a day i am harrest by the call centre agents... My advice is never get an rbl credit card... Lots of hidden charges and mis calculation that you will be paying for

My self ranjith kumar

Iam using rbl credit card last one year, dec statement coming member ship fees added my account u r executive told 2nd year also free. Please check and reversal my member ship amount 1000 + gst iam not agreed that amount and also shared the reverses invoice for payment process...

Rbl credit card no : [protected]
Mobile no : [protected]

Any query please call [protected]