RBL Bank Complaints & Reviews

I had called rbl bank customer care for emi pre closing purpose[protected] and they raised the request.
I have paid that amount with the pre closer charges and gst
But today i have seen that pree closer charges and gst again deducted from account, i don`t know is this how you guys are supported to the customer.

I just called today and they could not transfer my call to the senior as well as they unable to help me its strange.
Now i realized i did big mistake to take the rbl credit card.

I have taken personal loan from your bank a/c no is[protected]. Now I want to close this a/c, for this I want to know my o/s loan bal to close this a/c. Wherever i called to customer care they reply that they cant give loan statement or tell o/s bal over phone/email, you have to visit our hub ohkla branch which in delhi. This is our bank policy.
I stay in Najafgarh which is so far from ohkla brnch, it takes 2-3 hours to visit branch, I m working person, I m not able to visit bench only for bal enquiry. My question is that just for o/s bal enquiry I have to visit branch, there is no facility in your bank to give details of customers a/c to there email address. Only it's your bank who do not give details of customers a/c on their email ID. It was my bigger mistake to take loan from bank, I never become a customer of your bank in future and add lap tell my near ones to harass by you.

Hi Team,

I have raised a request 05327978 for credit card closure with RBL Customer care on 17th Dec because of their worst service from customer care but they gave fake assurance like I would get the call withhin 3 days But I did't, Simply they sent message like we unable to reach you through my registered mobile number, Eventhough I enabled missed call alerts I did not receive any alerts this happened for 3 times, Simply they are passing days and closing the old request by raising new one, Literally I lost my patience and happiness and joy everything because of this follow up, whenever I am connecting with RBL customer care they giving different different updates means each and every assiciates are giving irrelevant updates and they are simply making me getting irritated and unhappy, I am filing this complaint with heartbroken mind, They not at all fulfill their assurance, Kindly help me to close this card

Dear sir/mam,

I am credit card holder of your bank my credit card number is [protected] name Sunil Kumar.
I want close my credit card and tried to call on your customer care number [protected] many time but i could not reach to any representative.
I do not have any dues with your bank, so please close my card.
Card number [protected]
Card holder name Sunil Kumar
Contact number [protected], [protected]
Email s.k.[protected]@gmail.com
Address kh no 8/13 H block sindhi colony sarooo nagar delhi 110042.
Kindly do needful.

Regards
Sunil kumar
[protected]
[protected]

I requested customer care team as well as credit card department team for preclosure of CC but guess what I neve received any update or resolution. They can atleast tell me the process.

Additionally, I have been receiving numerous calls from RBL collection and they use abusive language... that’s disgusting and unbearable.

Just let me know the process and I want to get a rid of this stupid card.

Regards
Sneha

Dear sir,

I am a resident of delhi. On[protected], i went to your jagriti enclave branch for the updation of my aadhaar card. But the executive there neglected to do the work and responded very mannerlessly. It was my 3rd visit and that time also he behave very badly like the previous visits.
Please take some action towards it for better customer satisfaction.

Dear sir,

I am herewith my name is mr. Nitin keshav padlkar running depth taken through rbl credit card. Now due to my dad health problem i am able to pay dues since six month.
But his offer continious folllowing to my office landline & doing mentally harrassment for money since one month. They quarreling with my office senior for money. Sometime they spoken abuse bad word on mother and father even for me also

I am giving rbl officer recovery office no
People name : rahul rathod & anita

They are continiously chasing to my office landline through following nos.
[protected]
[protected]
[protected]

Kind regds
Nitin [protected]

Few days ago i have received call from bajaj finserv (I am customer of bajaj finserv) for rbl credit card and i agree to apply.in 3 days the executive comes to my office and collect the information for card.

Now, just one day ago i have received my card. I have read documents and try to generate 4 digit pin from their website and it says :

"dear customer, entered credit card number, date of birth and expiry date aren’t matching as per bank records. Kindly enter valid demographic details to proceed further."

I have filled the correct information so where is the mistake?

I have been trying to their customer care from morning but there is no success.

I have been trying to generate pin from customer care enter 16 digit number, enter cvv, enter card expiry and they said we sent otp to your registered mobile but there is no otp i have received.

Now this is very frustrating because i don't like there customer service at all.

My card last 6 digit no is 392050
Name: sankar a

मुझे RBL बैंक क्रेडिट कार्ड के लिए कॉल आया था।
मैंने कार्ड के लिए स्वीकृति दे दी। कार्ड भी मिल गया। मुझे ऑफर दिया गया था कि 60 दिन के भीतर ₹2000 की शॉपिंग करने पर आपको वार्षिक फी ₹3000+GST नहीं देना पड़ेगा। मैंने 2 दिन के अंदर ही ₹5000 की शॉपिंग कर ली। इसके बावजूद पहले ही स्टेटमेंट में वार्षिक फी due दिखा रहा है। कस्टमर केयर पर कोई बात करने वाला भी नहीं है।
धोखाधड़ी कर रहे हैं ये झूट बोलकर फंसा रहे हैं।
Plz help me for cancel my RBL credit card
-syed mobeen

I have request Xpress cash loan through app on[protected] but today on[protected] I received massage your account 2630 neft transfer proceed 20000k but my account number show wrong my last digit 2631 I have contacted many time customer care and many mail according issue but not get any response so I visit our bank branch and tell that any amount credited in 2630 account no they tell me that 2630 account not exist in bank contact to payer bank so I contacted many time rbl credit card department and mail but they not responding and getting any complaint

Few days ago I have received call from Bajaj Finserv (I am customer of Bajaj Finserv) for RBL Credit Card and I agree to apply. In 3 days the executive comes to my office and collect the information for card.

Executive is filled the form at that time i have said CPPNO but they done mistake here. I have messaged CPPNO on 5607033. On message it says will respond in 3 days but there are 6 days but no response.

Now, just one day ago I have received my card. I have read documents and try to generate 4 digit pin from their website and it says :

"Dear Customer, entered Credit Card number, Date of Birth and Expiry Date aren’t matching as per Bank records. Kindly enter valid demographic details to proceed further."

I have filled the correct information so where is the mistake?

I have been trying to their customer care from morning but there is no success.

I have been trying to generate pin from customer care enter 16 digit number, enter cvv, enter card expiry and they said we sent OTP to your registered mobile but there is no OTP i have received.

Now this is very frustrating because I don't like there customer service at all.

Please cancel my credit card

My card last digit : 0280
Name : Jigar Chauhan
Mob : [protected]

I am TAPAN DABHI from Rajkot, Gujarat, I am using RBL Credit Card Since 1 year, My bill amount was 65000 rs. Which was due since some months because of the low financial conditions, However I managed to give payment of 53000 Rs. to the bank in the NOV.2018. After that also, Rbl Customer Care Executive calls from [protected] to me & my family many calls for payments. That Lady executive actually mentally harassing me & my family and using abusing languages like 'Tu chor Hai', 'Tu Bhikhari Hai' etc.& making me & my family frustrated. They are using abusing language that has no limit.Please Resolve the problem Otherwise I have to lodge complaint against RBL for mental harassment.

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 39, 028.04/-..

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 7 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation.
Thank you.

Please reach out my number: [protected]

Thanks,
Sarwesh tiwari

Hi,

In my understanding, i have never applied for any kind of credit card with rbl bank, but i dont know how and why they have made enquiries and it has hampered by credit score as well. Not once, twice, thrice or 4 times they have checked my score. Recently also they made and enquiry and i never applied with this bank, please help or i have to legal and take any action on this fake bank.
See the details below :

Rblbank - 02/04/2018 - [protected]
Never applied with this bank
No change - please get in touch with rblbank and 20180402 for the required correction.

Rblbank - 24/01/[protected]
Never applied with this bank
No change - please get in touch with rblbank and 20160124 for the required correction.

Rblbank - 28/11/2016 - [protected]
Never applied with this bank
No change - please get in touch with rblbank and 20161128 for the required correction.

Rblbank - 29/11/2016 - [protected]
Never applied with this bank
No change - please get in touch with rblbank and 20161129 for the required correction.

This refers to the subject complaint thru my email dtd.17th dec.2018 to [protected]@rblbank.com regarding abnormal renewal charges charged on my card without my consent and cancellation of my card to immediate effect. I am not interested in your card.
Type-super card
Name-nitin r vyas
Card no.-* * * 4204
Complaint reference[protected]

Hi my name is inder singh takhter. My card number is [protected] and without informing me they have given policy worth of 5900, and i have received a card a week back, and i called them 2 time at cal center they didn't respond properly. Finally i don't want any insurance policy.. Plz cancei the policy need quick response.
My email id.. Khushpreet. [protected]@gmail.[protected]@gmai.com
My contact number.. [protected]
Thank you

Hi
I had tried to taken xpress cash through rbl banking app on 17.12.2018. Today is 22.12.2018 i did not get my money in my account. I am trying to contact to customer care and sent so many mails regarding this but i did not any answer so far. Even i have receivedmy credit card statement in which i have to pay 50000 rs which is i did not taken.

What should i do i don't understand.

Thanks
Raju vema

One of my relative had accidentally transferred a 20k on my home loan account. This issue was immediately addressed to rbl banks customer service. After rigourous follow up they refunded the amount with some deductions in it. Upon asking why they didn’t transfer the entire 20k, they said they have deducted rs. 590/- which was the return charges which was applicable 5months back whereas they had already deducted 590/- twice few months back. Now that i sent them proof they are ignoring it and asking me to get in touch with the branch. Also, in between credit card department sends me an email saying they can’t help us, don’t know why this department had to intervene as this home loan departments issue.
They have harassed me and not given any positive response for refunding the pending amount.
Really worst customer service encountered ever in my life.

As i have been issued platinum credit card bearing number #6639 last four digit number of three online transaction on my credit card transaction details first (A charge of inr 4, 999.00 has been initiated on your rbl credit card ending with 6639 at www yesbank in on[protected] at 02:46:03 pm ist. Your available limit is inr 26, 335.69.) second (A charge of inr 4, 999.00 has been initiated on your rbl credit card ending with 6639 at abipbl on[protected] at 02:53:47 pm ist. Your available limit is inr 16, 337.69.) third (A charge of inr 4, 999.00 has been initiated on your rbl credit card ending with 6639 at abipbl on[protected] at 02:53:49 pm ist. Your available limit is inr 11, 338.69.) i called to rbl customer care they said wait for three days but still not received any call from rbl cust care side so i'll requested to you kindly find the dispute form and reverse the amount. Thanks & regards
My mobile number-[protected]

Hi i have been your customer since february 2018. I have tried to make payments every month and if not make the minimum due atleast. Last month i paid 7000 which was the more then the minimum due amount and this month 8000. My issue is a collection agent by the name o[censored]nni[protected] has visited my house directly and informed my parents about my credit card details. When my dad calls me up i asked him why he has not checked the system before going to my house he said it was because i don't pick the call. To be correct i picked the call when he called on 18th and i told him i will make the payment which i did on 19th and inspite of this without checking system he went to my home. My question is why was my parents informed about my private information. Why did this agent visit my house without checking the system. I am being hounded by calls til today by your agents. Why is that happening. Don't you inform your agent once a payment has been made. Hence posting this complaint.