RBL Bank Complaints & Reviews

Please note that i applied for rbl credit card and got reference no : #ccm123n2ni. I got all verification call. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #ccm123n2ni, status dear customer, your credit card application has ops reject as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Sanvi, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against rbl. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards ranjith [protected] & [protected] please suggest me what is next process. And where exactly my application got declined. Hoping positive response.

This is mustaf ibrahim begavan and i have using rbl card but last 10 to 15 days the card is not working and also called customer care but the call is not connected with customer care executive and also update my new mobil number and also my new address h no 133/4 goal falls dist belgaum talk gokak karnataka 591308. And my new mobil number is [protected]

This is soo unfortunate that without my consent rbl is cancelling my other emi and asking me to pay huge amount of rs. 57, 463

I had asked rbl to cancel the below mentioned emi only because the merchant has cancelled my order and the amount rs.34, 999 (24 emi's) was transferred back to the card the next day but on which they still charged me emi of rs. 1, 663 for 4 months and this amount was not reversed back by them to my card. Instead they are asking me to pay the whole amount again.

They are not even replying to my mails and not even giving proper answer on phone calls

Stop looting people please

This is really very unfortunate never expected from rbl bank

Dear sir,
Myself m s alam, holding a rbl bank super maxima card (Credit card no : 5256xxxxxxxx1829).
I would like request you to kindly cancel my credit card no : 5256xxxxxxxx1829 as i am highly dissatisfied and disappointed from your service and the way your support & backend executive has treated me during last few months. Here are the consequences:
1. This card (Card no - 5256xxxxxxxx1829) is issued to me during the month of jan-2018, earlier i was using some other rbl card (The last four digits of that card was: 2225 as i don’t remember all the digits). I was getting many calls that as being a valuable customer rbl is offering you to upgrade your existing card to super card as it has many additional features. The way your executive has represented it to me, i got convinced and accepted to upgrade the card to super maxima card.
2. We received the card and happily i started using it. After some time i destroyed my existing rbl card (Having last four digits : 2225) and continued using this newly delivered credit card (5256xxxxxxxx1829) without knowing that very soon rbl is going to destroy my all happiness.
3. I was getting two statements alert sms, one for new super card (5256xxxxxxxx1829) with all new transactions done with this card and the second one for old card (Which i had already destroyed, last four digits : 2225) with the emi which was done earlier with that old cards. I thought since we have some emi with that old cards that’s why i am getting that separate bill for that card.
Imp: please note that i am very regular in making the payment every months by due date.
4. Finally when i got the sms alert for the billing period 18jun18 to 17jul18 for that old card (Which i had already destroyed, last four digits : 2225), it was much more than my expectation/calculation. So i downloaded the bill statement and checked the details. I found that there is a card annual charges of rs: 2400 (Approx).
5. I tried to called customer care executives many times, and finally after trying 3-4 days i got the chance to speak to the representative. When i requested him, i was surprise from his statement as h was saying that “your both the cards are active and you can use any of the cards for your all types of transactions. But both cards are using the same credit limit jointly. This is the reason rbl has charged an annual charges”. When i said that but i have already destroyed my old card (Last four digit : 2225) and why i should use multiple cad on same credit limit jointly and will be paying annual charges separately. He said i such case you must raised a request for card cancellation. I replied him since i was not aware about this this that both card will be active on the same credit limit, hence i did not gave any cancellation request.
6. Further i requested him to please take request for card cancellation now and revert the annual charges billed to me. He replied it can not be possible now. If you want to do so, first you will have to pay the current total billed amount and secondly you will need to pre-close all your balance emi on this old card.
7. As per the conversation, i paid the total billed amount, though it became one late due to all these tensions but i paid it.
8. After that i was relaxed that now the annual charges billed wrongly will be reverted back and the next bill i get all the emi pre-closed. But when i got the next bill, i found nothing has been done, neither the annual charges has been reverted nor the emi has been pre-closed.
9. I tried to customer care again and after many trail, i was able to speak to the executive. I explained him everything and also explained him my earlier discussion and commitment by rbl executive and requested him please listen the recorded conversation to validate it. I also requested him.
10. He listened me patiently and confirmed me that, “sir you don’t worry, we will work on this and needful will be done. We will deactivate/cancel your old card as it is still showing active in our system. We will revert back the annual charges billed to you and since you have suffered due rbl, your balance emi will be adjusted against the reversal amount of annual charges which you have already paid. So you please do not pay any money.
11. I was so happy and thank full to rbl that they really listen to customer. But my happiness again flushed out by rbl very soon, as i got the sms alert that your card cancellation request was rejected. When i called to customer care executive, he assured me, don’t worry sir it is under process and you will get a call back for the same.
12. Few days later i again called back and came to know that the cancellation request has been rejected with a reason “customer is not responding”. But the fact is, i never got a call from rbl, rather i called two time to customer care to know the status for the same. I requested them to share the date & time when your executive has tried to call me. But she was unable to do so.
13. I again requested customer care executive to please accept another request for card cancellation and please cancel my both the card.
14. Two days later i got a call back from rbl, saying that calling from rbl backend team. She told me that this call is regarding your request for card cancellation. She said like this is to confirm you that there will be no reversal of any kind charges as it is already billed and since you had given cancellation request after the annual charges applied to you, so we cannot cancel the card as well. So you have to pay all the money which is already billed to you. I requested her to let me talk to senior who may help in this regards, further she replied that since i am calling from backend team, there is no need to talk to any seniors as my decision is final.

Imp: also like to add that, i had also availed a personal loan (For rs : 2, 50, 000 as on 30/01/2016, a/c no :[protected] from rbl and paid it back before time, within one year.

Now i am feeling like, i have been cheated very badly by a bank to whom i trusted enough and always tried to be a loyal customer by paying all bill amount before due date.

But since rbl is not respecting my trust and loyalties as a customer, so there is no point of being further customer to rbl. So i wanted disconnect my all relationship with rbl peacefully.

So kindly cancel my all the cards (Card no : 5256xxxxxxxx1829 and the older card whose last four digit is : 2225 which i have already destroyed almost a year back) and bill me the final amount on the same (Please cancel and pre-close all the emi on my cards)

Once you will cancel the cards and will send me the final bill, i make the whole payment immediately so that rbl bank can grow further as i believe that rbl is managing their growth in this manner only by cheating their various customers who trusted to rbl.

Thanks & regards,

M s alam
Card no : 5256xxxxxxxx1829
Disputed card no : 2225 (I remember only last four digit as i have already destroyed it almost year back.)

Rbl bank are charging more money for every installment. Every time the installment money is increasing. For every cash installment they are charging rs. 250/- this is not fare i am paying installment in cash still they are charging 250/- rs. I want my refund and statment for every transanction and reason for excess money charged for each transaction

Ref: 05033856.

Even after clearing all my dues which the crooked bank created. I have cleared all of them and asking them to close the card, but these crooks are not doing to it.

I have sent 100s of mails to those so called bank.

Their customer care customer is nothing but a cruel joke on the customers, you could never ever ever... Reach them.

Sir, my rbl credit card app not open in my mobile
I send mail but still not resolution they provide me reference no. 04964211
Rbl bank credit card toll free number is all time engage
I tried to contact rbl customer care but no benefit
I absorb very bad service of rbl bank i never suggest to rbl bank product to my relative.
Credit card no. Last four digit - 9038
Mobile no. [protected]
Name-anil kumar

I strongly recommend everyone not to take rbl credit card
They just harass u i know it was mistake to. Miss one month payment
But you don't have to harass the customer.in this case one lady is harassing me her name is neelima and contact is [protected]. I hope at least one person will listen and change. Please the person who will have authority please take action on her

My rbl credit card which i have been using long period and it has been told that due my usage forex trading and virtual currencies transactions my card has been blocked. The ref nos given by them are [protected] dt 5th nov 2018 and [protected] dt 6th nov 2018.

I would like to inform you that i may have use this for subscribing services from google, microsoft and amazon for buying cloud services and procurement of some items.in rare case i had used the card for availing forex like usd, sgd and cny during my travel to the respective countries.

So i request you to reinitiate the card by advising the banker m/s rbl.

Venkatakrishnan g
29, venkatasamy nagar,
Thanneerpanthal road
Peelamedu, coimbatore 641004
+91be[protected]

Dear sir/ mam,

I was taken the rbl credit card where i was trying to contact with bank as din't
Get any response after mark mail to ceo they just incensing the interest charges and however i want final amount which was not given by bank till yet..
However they are not proving me resolution... Please help me as it is impacting on my cibil score...

I had many time request to close my credit card on urgent basis but they aren't close it. now next month they will charge me renewal fees but i want to this card any more then why should i pay it. request you please help for close my RBL Credit card. They are alloted me a card as free card no AMC applicable on this card. Now they are charging 2500 Rs. So, I don't trust any more and I don't want to keep this card. But they are not responding I mean to say their all customers care number not ringing how can we call them to close this card before renewal. I am trying to call them since 20 November but they are not responding properly.

Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 35000/-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [[protected]]

Thanks,
Santosh gupta

Hi my name is harsha thakkar without informing me they have given r shield insurance and i have received a card a 1 week back but that r shield insurance 6, 600 amount deducted only.. How it can be possible, and i called so many time for call center they didn't respond properly. Final don't want any insurance policy.. Plz cancel it this policy. I need my money back... I need quick response...

Personal loan tele excutive promised and confirmed interest rate and charged rate is variabce of 3%.
Regarding this i was contact all type of customer care centers through phone and nearest branch (Madhapur branch) mail there is no response from them.
Some has to take care of these and why can't they reversal the rate and give any other solutions.

Nagendra

This is mahesh singh bisht i have rbl credit card, please closed my credit card which issued by you, your executive said after one year no annual fee but still you charged it its total fraud done by you, time of making the card your executive also said its totally free

I had also complaint it after that you fee but you again charger annual fee

Sorry dear please closed it i don't today your customer care no not option to talk with customer care executive

Closed today no delay on it

Hi am gm jayalashmamma am one of the customer who is cheated by rbl bank...30 days before i got call from rbl insurance customer care regarding r shield insurance subscription that time i clearly told to rbl customer care person i don't have any interest in any type of insurance subscription... Even though they had activated... Yesterday i got my credit statement stating that r shield insurance premium rs.1000... How come if a customer is not interested in a particular thing how you people activate without their knowledge... Now i don't want to pay premium... Plz take immidiate action on the above incident other wise come and take your damn credit card...
[protected]@gmail.com
Contact no. [protected]

I am being disturbed by the collection agencies for my credit card payment even after my prompt payment history and also i requested them many times not to call for or follow up for payment

But from 25th of eery month onwards they started disturbing me for the payment

Kindly look into this and if next month onwards if i get any such kind of call

Then i will be going for a legal movement

Thanks

Insurance card and paper not send to me but premium add to my credit card bill so this policy cancel my account and premium credited my credit card. I call costumer care it's not connect call coster care agent please resolve my complaint in few days. I hope you solve my complaint. I call you after 2days so proceed to my complaint and quick solve it

I told your telecaller 100 times that i don't want insurance. Stupid people. So many time. But still charge 1000 for r sheild insurance. To bad service. No helpline number picking phone. No option in app to stop insurance. Totally fraud bank.
Going to destroy my credit card.
Pls don't have rbl bank credit card. They are totally fraud.
Paras joshi
[protected]@gmail.com

Dear sir,

I am having very big finance problems from last 3 months that reason i ma not pay your credit card bill on time but i am arranging money from my friends and relatives but your employee every time using very bad words for my family.

If your recovery executive lady using this type of words i am not able to pay you single rupee to your bank, because this world every body having finance problems in his hole life.

This time is my very bad time but in future my time is not continue.

After arranging money within 10 to 15 days i am clear your dues immediately.

But your employee harass me every day, his call me every hours and using bad words, this reason i am not able to pay you your due payment.

If this type calls are continue i am not pay you single rupee.

My other bank emi and credit card are also due from last 2 months but his executive nit using bad words for my family.

Your employee contact no. [protected] / [protected].

I am send you call recording in 2nd email.