[Resolved]  RCOM — Not providing toll free customer care number for their customers

Address:

620001

I am having one mobile number[protected] in tiruchirappalli, tamilnadu. They are now and then debiting my talktime money towards some services without my consent though i have registered many times my complaints. When i check the balance and try to complain, their 198 number is not responding. Then i call them by number 30333333 from my mobile for registering the complaint. They charge 50 paise per 3 minute. How they do this? Please advise them to follow the trai guidelines. You can check my mobile calling log dated 15.06.2017 and 18.06.2017. On these both days they have arbitrarily deducted my talktime and i have made complaints to them.
On 15.06.2017 i have sent an e-mail regarding this to reliance customercare. Copy of my email is

M chellam
Jun 14 (4 days ago)

To [protected]@relianceada.com
Dear sir, from my mobile number[protected] you have debited rs.15 on 13.06.2017 at 11.18 pm towards shotfor bisc sub60 for 5 days. This arrogant and unwanted deduction has been made while i was sleeping. How did you deduct the amount? Under which trai act did you make this? This is not the first time you have done this. On 16.04.2017 you have deducted the amount and on raising my complaint you have refunded the same. Now you the worst reliance communication has erred again. Please go through my email dated 16.04.2017 addressed to you. Now i strongly condemn your action. To raise and register my complaint from my mobile[protected], there is no customerservice option in your network eventhough i tried calling 198. So i have to write this. You are requested to refund the amount fully immediately. Otherwise i have to register and take up my complaint to trai. You are further requested to stop this malpractice work failing which i will take legal action against you. Chellam. M.