Red Bus Complaints & Reviews

A very bad and bitter experience with ashwin roadways.

I have booked a ticket for my mother from chennai to srivilliputtur in ashwin roadways pvt ltd on 25th april, 2018.
Bus no. Py05b5206.
Serviceno: chennai-tenkasi850pm
Contact no: [protected] [protected].
The bus pick up time from porur toll gate was 8.40 pm.
We have reached the spot on time and called the given number[protected]. The person told to call the particular bus driver [protected]. When i called, he told that he is in traffic and will take five minutes to reach. After 10 minutes driver called and told to come after the toll gate immediately. We ran with our luggages.

As my mother being an old lady can't run faster. When we reached bus was not there. We called the driver ([protected]) nearly 17 times. He didn't pick the call.

When we were in confused state, they told us to come to perungulathur to board the bus. We had taken a cab sparing around rs. 500 to reach the place. Meanwhile we called the driver again and he talked in a very rude way and said if we don't reach sooner, the bus will leave.

Then i blasted the person and told that i am going to raise complaint against him and the travels. Then he disconnected the call.in the heavy traffic we managed to boarded the bus.

Booked online bus ticket successfully from ahmednagar to bangalore of srs travels bus through redbus. I reached at pickup point well before scheduled time. Bus came late, not stopped and departed very fast from pickup point without reporting to pickup point. Pickup point officials and customer was not having contact number of bus operator to contact him.
Due to urgency of journey customer chased to bus by personal bike up to about 6 kms away from pickup point.
During chasing the bus customer's bike slept on highway. Both riders i. E. Customer and his relative got injured on legs, hands and head. That means it was a serious near miss casualty happened. Fortunately there was not closely followed by any vehicle. Otherwise there may have been happened fatality of both riders.
When customer asked to bus operator the reason of non stoppage at pickup point, both bus operator and conductor used rough language. Denied to provide seat by giving the reason that there is no seat vacant. Booked seat was not listed in travelers list available with bus.
Finally we got the seat with humble request by showing confirm ticket to bus operator.

Secondly bus boarding time was 05:05 pm at # 7, ujwal complex, old bus stand, ahmednagar and arrival time was about 11:00 am on next day at anand rao circle in bangalore. (Arrival time 11:00 am is mentioned online data at the time of booking the ticket) but bus passed from boarding point at 5:45 pm and arrived at bangalore at 03:45 pm. As per bus operator and conductor arrival timing on online data i. E. 11:00 at bangalore is wrong.
In this situation we suffered a lot due to system of traveling agencies i. E. Srs travels and redbus company. There is cheating of customers because of wrong journey time given to attract passengers also.
Here with requested your necessary and strict action against travel agencies so that, customer can get justice and will not face the same any other customer in future.
Regards,
Victim passenger
Sbp

Redbus team did not arranged a bus as per the booking has been done one month prior. I have been contacting them to check about it, no response from their end.

Because of their worst actions, we cancelled the entire trip that leads to time and money waste and have not been get money back yet. They are not at all considering this as important and they are reluctant.

Dear team,

I was cancelled my two tickets on 25th apr but did not receive any cancellation mail and sms i raised a complaint on 25th still no response to customer care and that travel agency, please check the complaint number 3792936 and tell me the statues about my complaint and please refund my money as soon as possible because i want book a tickets today please refund my money into my ac or redbus app wallet do needful...

Regards
Ramanjaneyulu
[protected]@gmail.com

I booked my bus ticket by redbus on 27 march 2018 (Ticket number (Tin): tm4t39842239 from ahmedabad to nathdwara for dated 27 march 2018 that tckt amount was 1632/- rs. And cancelled it on 27 may. Travel name is shrinath travel and transport agency iso 9001 certified.
My problem is that i have not received the refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days. I have been frequently mailing you about this problem but there is no response from your side. The ticket has been cancelled from your side because of the bus problem and you mentioned that you will be refunding the amount. But still there is refund to us.
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.
Looking forward for your cooperation and quick response.
I have attached photo of their and booking photo.

The bus was scheduled to reach the boarding point at 10 pm and it's 2 am at night and we are still waiting for it. We have female passenger along with us. The bus driver is not picking up the calls. If picking up on multiple call attempts, he's saying he will come in 10 mins from past 4 hours. The bus booking services are not picking up the calls. Extremely fed up. Totally devastated with the services. The bus operator is sam tours and travels. His commercial licence should be cancelled.

I didn't get the allotted seat booked through your app as the seat was sold by an agent to someone else. And when I talked to ur customer care they told me to adjust somewhere and his tone was also not acceptable. And I ended up sitting in an uncomfortable seat.Staff was also not customer friendly I had to keep my luggage at my seat. They kept on giving excuses and didn't take care of my luggage. No water bottle as well as no charging point was there as shown in ur app. The bus company name is Laxmi travels and it's number was HR38W0094 from pathankot to Delhi. It was my first time with ur app and I hope it will be my last one.

Dear Sir/Ma'am,
I booked a bus from redbus app on 15th March 2018 of 880 rs. However i canceled it on 17th March and i received the message that refund of Rs. 774 has been initiated and it will credited to your source payment within 7 working days.

Its been a over a month now but still i haven't received it. I also checked with my Bank and they said nothing being initiated as refund from redbus vendor and they have asked me to connect with you and send a refund details with refund id and amount so that i can forward that mail to bank's customer care mail id to check it further.

Request you to please provide me the details at anmol.[protected]@gmail.com

Regards,
Anmol Kamble

Sir,
I booked hotel pandian, chennai from 26.4.18 (6 am) to 27.4.28 (12 noon).
I booked and paid to redbus. But in the hotel they didn't allow for early check in. They have collected one day rent.
Redbus cheated me. I have given complaint to redbus several times. But no response..
Thanks.
Ayyappan.
[protected]@gmail.com

Dear redbus team,
I find a mail stating my service ticket is closed with satisfactory answer, unfortunately i am yet to know my answer. Further please
Note i have been pillar to post to resolve the issue right from your customer service executive to the bus driver no one helped. I was
Surprised to get a reply from your service executive that even informing 24hrs prior of departure the ticket cancellation is not allowed.
More to add on my agony i have booked tickets for both my to and fro journey from kolkata to siliguri and return through redbus
Online services despite being costlier than the actual ticket if purchased directly from the counter.

I simply feel being cheated as despite informing my mistake of booking issue on dates and still travelling through redbus bookings
I was not helped with proper cancellation. If as per your policy you had stopped cancellation on booking of 26th april by
24th april 8.30pm then why did you allow bookings to happen even???

I appreciate to for go my loss but equally shall ensure that henceforth i shall never book my ticket online through redbus and neither
Allow any of my colleague to do so. Please check in my name that on average how many tickets i book through your portal. I understand
One customer like me makes no difference to you but i shall definitely work through all medias to inform my known's that they should avoid
Bookings through your portal.

Regards
Kunal.

My trip from Chennai to Bangalore on 22nd April was cancelled by the bus operator - SLH Tours and Travels, after making me wait for more than 2 hours at my boarding point - Koyembedu. I was left stranded at the middle of the night (1pm) in an unknown place. There were not alternate araangement made either by the travels or Redbus. I had to shell out 3 time my ticket fare to get another bus ticket for my journey.
Now Redbus is refusing to refund the amount.

Hello,

I booked one upper berth sleeper ticket on Sugama Tourists using Redbus. The amount got deducted but the booking is not successful.
Please help or refund the amount.

Route : Surathkal to Bangalore on 2nd May 2018 (time: 21:25pm to 5:45pm)

Attaching the screen shot of the transaction as well.

my upi id: [protected]@okaxis

Thanks.

Friends don't go for red bus i have faced with them worst experiance.. This informing u that everyone redbus team is not resolving my case, i have booked my ticket from vijayawada to hyderabad. During booking time it was shown around 10:00pm, but after booking it's confirmed afternoon 3:00pm. How come it possible? As a end use how would we know redbus worst application is working well or not?. Same informed to ur support team. Now one is responding properly. They keep closing my case i need my money to refund.

I have been travelling to bangalorr regularly and when i choose jabbar travels, each time they dissappoint. They never mention as pick up bus they mention as point to point. They change timings to their own. And today is most irritating one that they told there is no marathahalli stop for ac sleeper. Many ppl got disappointed and we were asked to get down at solk board itself. If drivers are quick they ask ppl tom come fast but if they are late they just cut down they dropping point which makes no sense for the fare being paid. Please take this to consideration.

Dear redbus team,

On 20.04.18 i booked ticket for nellore to rajamundry, you charged as 599rs.
Which is your team has given ticket number :tm5n94916548 & per number :ts[protected]ycwb/141439/kvr-222a,

After so many calls and your people not responded wel, and given wrong numbers, at last recived cancellation messages from your operator named kvr tours and travels,
Well till now i am recived my amount as refund, already i contacted with your customer care via phone call and by wht's up, iam very much disappointed with your services, here by iam asking ఈ want my money back as refund immediately,
Or i will go to further actions

My complaint has not resolved uptil now and need my money back... From the cancellation of 2 tickets with the returning amount of 375/- and 490/-. Last time i had attached all the required screenshots... Also one of the person had called me for the refund of money... N he was asking me my atm details... So do your team asks for that while refunding the money??? His employee id was 21095 and name:deepak kumar
I am attaching the screenshots again and i need my money back by today.
Redbus is totally fooling and not refunding the money.

We booked the ticket through redbus with the ticket # tm5j29841224 on 20th apr'18. The bus driver refused us to pick up from the boarding point since we had delayed due to heavy traffic,

Also the driver agreed to pick up us in the next two station but again he refused.

We as the family suffered a lot both in financially and the physically so need the refund for the not utilized the service (I have attached snip shot of red bus mails).

Regards

Kasiraja. M

Dear sir,
This is regarding Service Ticket ID: 3740754
Myself Pravin Dhanve
I booked 2 seats in konduskar bus on21 april 7.05 am seat no 23, 24
I was at wagholi stop at 6.25am, I called your pick man at [protected]
first time at 6.26 am, he said that as bus will leave from kharadi i will let u know, bus didnt left yet,
At 7.11 when I called at second time he repeted the same, and didnt call back after that so I called him once again at 7.34 am, he TOLD ME THAT BUS IS ALREADY AT KOREGAON BHIMA..SORRY BUT YOU HAVE TO TAKE OTHER BUS BY YOUR OWN. After this I called Redbus customer care... thay told me to anyhow complete my journey by any other means, i did the same.
after that i got a Mail from your customer service MR Sachin with Subject Case Id - 3740754 [ ref:_00D281KZyA._5000I16iJGP:ref ] he said that "During our investigation regarding your complaint, we received information from the bus operator and other passengers that the bus had reached the boarding point on time and had waited for you as well."
my point is that
1. when at 7.11 am the bus didnt left from kharadi how could it reached Bhima Koregaon At 7.34 . i.e. within 23 minutes and even waited for me at wagholi. to cover this distance of approx 20 km and traffic of wagholi how is it possible..

This is mere irresponsible coordination from your side...

Please Reinvestigate. and try to make Refund of my hard earned money

Regards
Pravin Dhanve
[protected]

I’ve booked slh travels (Also called saajan) through red bus to travel from chennai to bangalore. Following is experience. Il wait to see what action red bus takes against slh...

1) the bus started exactly 1 he late.
2) a/c was not working and the bus was like a burning furnace when it started from chennai.
3) when i questioned this i was told to either get out or happily register a complaint with red bus. At one point they were even sarcastic suggesting me to fix the a/c!!!
4) either ways they said they don’t care and won’t refund my money
5) the arrival time was at 8:30 and the bus reached after 10 pm, and i had to pay a bomb to reach home.

I don’t worry much about the money, but arrogance from the bus staff was intolerable!!!

Dear sir,

As i have booked at ticket from red bus, my ticket no. Was tm[protected] dt. 11/04/2018, pnr no. P298818 from ludhiana bus stand to delhi isbt.

But bus did not came to the counter, on inquiring from the counter the present team told me that bus will not come today, it has been canceled due to some fault.

The same day i. E. 11/04/2018 i made a complaint to red bus with refrence no. 3653645 about bus cancellation. After that i called to costumer care several times about my refund, they always say it will be done in one or two days, but till today 24/04/2018, i have not got any information of my refund.

Pls tell me where is my fault, i booked my ticket from redbus, the bus didn't came, i am calling u again & again but not getting my refund information.

What should i do?
Puneet kumar jindal
Ludhiana
Punjab