Red Bus Complaints & Reviews

Booked sagar travels from pune to beed for travel on 27 april 2018 through redbus. Departure time mentioned was 11.15 pm. I went to departure point at 11 pm. To my horror the office of sagar travel was closed and none of the numbers provided were working. I had to travel in cabin of another bus. Called redbus 5 times till now and even after 7 days no resolution. Worst possible service.

I had booked two tickets from siliguri to kolkata on 25th of may. But the bus has been cancelled. I have not received my refund money yet and the system generated customer service also says no refund has been initiated. I am not being able to talk to any redbus customer care executive. It asks for a verified mobile number but my number could not get verified as no otp is being received.
Ticket no - tm5u66266088
Pnr no - 534brgcu
Passenger - 2

We had booked a ticket through phonepe for traveling from khamgaon to nagpur for 4 people on 29th apr at 12:30am.
The bus was late and came around 1:30 am. But the operator saw the ticket and told that it is a mistake from redbus. We don't have any such booking and bus is already full.
When we tried to reach the contact numbers provided in the ticket they tell they are night security gurads of baba travels and have no booking related information.
My question is
1.) where should your customers go at 1:30am in the night?
2.) how can you have bus operators who give security guard numbers in contact info. Why was this not verified by redbus?
3.) why does the redbus customer care asks to mail our problem when we call them? Why can't phone support log our complaint? Till we threaten a consumer complaint, we don't get a ticket id for the problem. I have this call recorded for proof. This was sashi kumar from customer care with employee id 1033.
4.) what is the liability of redbus for the mental torture incurred by us and the additional costs we had to bear because of denial of service by operators on your platform.
5.) it has been more than 5 days i have called your customer care and even emailed about the issue. But i am yet to receive a single update. Not even received a single acknowledgement mail/sms for the complaint. When i call, i keep getting different ticket id - that too only after forcing them to give me one. Already have 2 ticket id[protected]/[protected].

Package: one day tirupati package.
Ticket no: pl [protected]

Hi team,

I am sorry to say, this is the worst pilgrimage ever in my life. I used to travel mostly towards tirupati via my local town operators. This time, i gave a try to redbus, which i am deeply regretting now. I took pilgrimage package not made a booking for bus or hotel.

Coordination is so poor or null. Redbus didn't take any responsibility towards the package except booking the hotel and bus. I don't know why are calling its a pilgrimage package.
There is no help or support from redbus.

We just took a bus from madurai along with many others. No idea how many were there for package. We came step down at tirupati at nearly 6.30 a. M. No one is there to pick us. The ticket is not having any contact number of hotel or there was no one to pick us. If we can do everything, then what is point of this package. We asked everyone over there to find anyone facing same issue from redbus.

Then the receptionist arranged a guy who took me to bus stop by walk and got me a bus. I have no idea about what to do after reaching there or no information about the other devotees. If this is the kind of service you are providing. Then just stay with bus booking and hotel booking. Don't call it pilgrimage package.

I went to temple. Temple was over crowded and all i have is free darshan ticket. After a every long queue, nearly after 3 hours i went inside a cabin, where it was excepted time of darshan is next day 12a. M (04/05/18). I was so happy to knew. Since my phone was with ttd. I have no way to contact anyone and my return bus was at 8pm today (03/05/18). All i can do was just coming out without darshan.

If you people have no idea of what is going on there in tirupati. How long it will take a devote to get darshan?. If you can't arrange a single guide even to help us. Why the hell you call it as pilgrimage package and looting us?. We know to book bus and hotel tickets with/without help of redbus. Please don't waste our time and money.

Worst pathetic horrible disagreeable unpleasant awful terrible service by redbus

You are good at booking bus tickets. I never faced any issues till this time. With that belief i booked this. Pilgrimage package means not booking of bus ticket or hotel, it's so many things more to do with. Kindly do see kstdc, thomascook or via how they are working.

I am posting this feedback on all social medias and never suggested anyone to use redbus pilgrimage.

Hi everybody today i intend to wrote this text about ascar travels. Today i plan to move chennai from coimbatore so i booked the ticket from red bus in that i chose the seat no fl2 when i was try to board my seat i felt shocked i have the single seat but there it seems like a double bed for this they collect the amount of rs 1499 it is unworthable and cheating manner, so please do the necessary steps to stop these kind of activities...

I had booked my ticket from indore to nagpur through redbus. But due to some personal problem of bus operator they cancelled that bus and told me that redbus will refund the amount.

Next day i got call from redbus banglaore office redbus and i gave my details
My ticket number - tm4c69532464
Compliant no : 3419516 dt. 14.03.2018

The call center executive assured me that i will get my refund within 1 week thats 22.03.2018. But still i am awaiting refund and no contact numbers of redbus are there that we can directly talk to call center executive, only automated call is there where they ask to submit our details and everytime a message comes that in one week you will get refund. If i call today again i will get a message that in one week i will get refund.

Since 1 and half month redbus is just fooling. Kindy refund my money or else is will put this post of social media about your worst service and cheating.

I have booked a bus ride from hyderabad to pune on 14april-18 via tez app and the amount has been deducted but it didnt book the ticket.. When i called the redbus suport team they said it would be refunded to my account but it has not been done.. Its more than 15 days now and still no refund..
I have checked tez app too but there is no refund..

This issue is lodged many times i suppose from people..
I am a regular traveller via redbus but this time it has ditched me.
Also the tez app seems to be a fraud.

A very bad and bitter experience with ashwin roadways.

I have booked a ticket for my mother from chennai to srivilliputtur in ashwin roadways pvt ltd on 25th april, 2018.
Bus no. Py05b5206.
Serviceno: chennai-tenkasi850pm
Contact no: [protected] [protected].
The bus pick up time from porur toll gate was 8.40 pm.
We have reached the spot on time and called the given number[protected]. The person told to call the particular bus driver [protected]. When i called, he told that he is in traffic and will take five minutes to reach. After 10 minutes driver called and told to come after the toll gate immediately. We ran with our luggages.

As my mother being an old lady can't run faster. When we reached bus was not there. We called the driver ([protected]) nearly 17 times. He didn't pick the call.

When we were in confused state, they told us to come to perungulathur to board the bus. We had taken a cab sparing around rs. 500 to reach the place. Meanwhile we called the driver again and he talked in a very rude way and said if we don't reach sooner, the bus will leave.

Then i blasted the person and told that i am going to raise complaint against him and the travels. Then he disconnected the call.in the heavy traffic we managed to boarded the bus.

Booked online bus ticket successfully from ahmednagar to bangalore of srs travels bus through redbus. I reached at pickup point well before scheduled time. Bus came late, not stopped and departed very fast from pickup point without reporting to pickup point. Pickup point officials and customer was not having contact number of bus operator to contact him.
Due to urgency of journey customer chased to bus by personal bike up to about 6 kms away from pickup point.
During chasing the bus customer's bike slept on highway. Both riders i. E. Customer and his relative got injured on legs, hands and head. That means it was a serious near miss casualty happened. Fortunately there was not closely followed by any vehicle. Otherwise there may have been happened fatality of both riders.
When customer asked to bus operator the reason of non stoppage at pickup point, both bus operator and conductor used rough language. Denied to provide seat by giving the reason that there is no seat vacant. Booked seat was not listed in travelers list available with bus.
Finally we got the seat with humble request by showing confirm ticket to bus operator.

Secondly bus boarding time was 05:05 pm at # 7, ujwal complex, old bus stand, ahmednagar and arrival time was about 11:00 am on next day at anand rao circle in bangalore. (Arrival time 11:00 am is mentioned online data at the time of booking the ticket) but bus passed from boarding point at 5:45 pm and arrived at bangalore at 03:45 pm. As per bus operator and conductor arrival timing on online data i. E. 11:00 at bangalore is wrong.
In this situation we suffered a lot due to system of traveling agencies i. E. Srs travels and redbus company. There is cheating of customers because of wrong journey time given to attract passengers also.
Here with requested your necessary and strict action against travel agencies so that, customer can get justice and will not face the same any other customer in future.
Regards,
Victim passenger
Sbp

Redbus team did not arranged a bus as per the booking has been done one month prior. I have been contacting them to check about it, no response from their end.

Because of their worst actions, we cancelled the entire trip that leads to time and money waste and have not been get money back yet. They are not at all considering this as important and they are reluctant.

Dear team,

I was cancelled my two tickets on 25th apr but did not receive any cancellation mail and sms i raised a complaint on 25th still no response to customer care and that travel agency, please check the complaint number 3792936 and tell me the statues about my complaint and please refund my money as soon as possible because i want book a tickets today please refund my money into my ac or redbus app wallet do needful...

Regards
Ramanjaneyulu
[protected]@gmail.com

I booked my bus ticket by redbus on 27 march 2018 (Ticket number (Tin): tm4t39842239 from ahmedabad to nathdwara for dated 27 march 2018 that tckt amount was 1632/- rs. And cancelled it on 27 may. Travel name is shrinath travel and transport agency iso 9001 certified.
My problem is that i have not received the refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days. I have been frequently mailing you about this problem but there is no response from your side. The ticket has been cancelled from your side because of the bus problem and you mentioned that you will be refunding the amount. But still there is refund to us.
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.
Looking forward for your cooperation and quick response.
I have attached photo of their and booking photo.

The bus was scheduled to reach the boarding point at 10 pm and it's 2 am at night and we are still waiting for it. We have female passenger along with us. The bus driver is not picking up the calls. If picking up on multiple call attempts, he's saying he will come in 10 mins from past 4 hours. The bus booking services are not picking up the calls. Extremely fed up. Totally devastated with the services. The bus operator is sam tours and travels. His commercial licence should be cancelled.

I didn't get the allotted seat booked through your app as the seat was sold by an agent to someone else. And when I talked to ur customer care they told me to adjust somewhere and his tone was also not acceptable. And I ended up sitting in an uncomfortable seat.Staff was also not customer friendly I had to keep my luggage at my seat. They kept on giving excuses and didn't take care of my luggage. No water bottle as well as no charging point was there as shown in ur app. The bus company name is Laxmi travels and it's number was HR38W0094 from pathankot to Delhi. It was my first time with ur app and I hope it will be my last one.

Dear Sir/Ma'am,
I booked a bus from redbus app on 15th March 2018 of 880 rs. However i canceled it on 17th March and i received the message that refund of Rs. 774 has been initiated and it will credited to your source payment within 7 working days.

Its been a over a month now but still i haven't received it. I also checked with my Bank and they said nothing being initiated as refund from redbus vendor and they have asked me to connect with you and send a refund details with refund id and amount so that i can forward that mail to bank's customer care mail id to check it further.

Request you to please provide me the details at anmol.[protected]@gmail.com

Regards,
Anmol Kamble

Sir,
I booked hotel pandian, chennai from 26.4.18 (6 am) to 27.4.28 (12 noon).
I booked and paid to redbus. But in the hotel they didn't allow for early check in. They have collected one day rent.
Redbus cheated me. I have given complaint to redbus several times. But no response..
Thanks.
Ayyappan.
[protected]@gmail.com

Dear redbus team,
I find a mail stating my service ticket is closed with satisfactory answer, unfortunately i am yet to know my answer. Further please
Note i have been pillar to post to resolve the issue right from your customer service executive to the bus driver no one helped. I was
Surprised to get a reply from your service executive that even informing 24hrs prior of departure the ticket cancellation is not allowed.
More to add on my agony i have booked tickets for both my to and fro journey from kolkata to siliguri and return through redbus
Online services despite being costlier than the actual ticket if purchased directly from the counter.

I simply feel being cheated as despite informing my mistake of booking issue on dates and still travelling through redbus bookings
I was not helped with proper cancellation. If as per your policy you had stopped cancellation on booking of 26th april by
24th april 8.30pm then why did you allow bookings to happen even???

I appreciate to for go my loss but equally shall ensure that henceforth i shall never book my ticket online through redbus and neither
Allow any of my colleague to do so. Please check in my name that on average how many tickets i book through your portal. I understand
One customer like me makes no difference to you but i shall definitely work through all medias to inform my known's that they should avoid
Bookings through your portal.

Regards
Kunal.

My trip from Chennai to Bangalore on 22nd April was cancelled by the bus operator - SLH Tours and Travels, after making me wait for more than 2 hours at my boarding point - Koyembedu. I was left stranded at the middle of the night (1pm) in an unknown place. There were not alternate araangement made either by the travels or Redbus. I had to shell out 3 time my ticket fare to get another bus ticket for my journey.
Now Redbus is refusing to refund the amount.

Hello,

I booked one upper berth sleeper ticket on Sugama Tourists using Redbus. The amount got deducted but the booking is not successful.
Please help or refund the amount.

Route : Surathkal to Bangalore on 2nd May 2018 (time: 21:25pm to 5:45pm)

Attaching the screen shot of the transaction as well.

my upi id: [protected]@okaxis

Thanks.

Friends don't go for red bus i have faced with them worst experiance.. This informing u that everyone redbus team is not resolving my case, i have booked my ticket from vijayawada to hyderabad. During booking time it was shown around 10:00pm, but after booking it's confirmed afternoon 3:00pm. How come it possible? As a end use how would we know redbus worst application is working well or not?. Same informed to ur support team. Now one is responding properly. They keep closing my case i need my money to refund.