Red Bus Complaints & Reviews

I’ve booked slh travels (Also called saajan) through red bus to travel from chennai to bangalore. Following is experience. Il wait to see what action red bus takes against slh...

1) the bus started exactly 1 he late.
2) a/c was not working and the bus was like a burning furnace when it started from chennai.
3) when i questioned this i was told to either get out or happily register a complaint with red bus. At one point they were even sarcastic suggesting me to fix the a/c!!!
4) either ways they said they don’t care and won’t refund my money
5) the arrival time was at 8:30 and the bus reached after 10 pm, and i had to pay a bomb to reach home.

I don’t worry much about the money, but arrogance from the bus staff was intolerable!!!

Dear sir,

As i have booked at ticket from red bus, my ticket no. Was tm[protected] dt. 11/04/2018, pnr no. P298818 from ludhiana bus stand to delhi isbt.

But bus did not came to the counter, on inquiring from the counter the present team told me that bus will not come today, it has been canceled due to some fault.

The same day i. E. 11/04/2018 i made a complaint to red bus with refrence no. 3653645 about bus cancellation. After that i called to costumer care several times about my refund, they always say it will be done in one or two days, but till today 24/04/2018, i have not got any information of my refund.

Pls tell me where is my fault, i booked my ticket from redbus, the bus didn't came, i am calling u again & again but not getting my refund information.

What should i do?
Puneet kumar jindal
Ludhiana
Punjab

I booked a ticket with redbus for rs 580 and the money was deducted twice from my account. But they are still not ready to refund me my own money. I have done about hundreds of calls and every time they come up with some # excuse and keep postponing it to next 7 days.

Trust me, they have the worst customer service ever. I will prefer taking a flight than ever open their app again. They are a set of losers who have no idea how to handle trivial issues like refunds.

Screw your pathetic service redbus.

I booked yellow travels bus through redbus app from hyd to mysore.
Yellow travels told me they closed service and informed redbus 1 week before.
But i came to know that my bus was cancelled just before my boarding time.
App is still showing my trip completed.
I raised complant to redbus service but i m not satisfied.

I have lost booking money. It was not refunded yet.
I have paied extra 5000 money for sudden booking of cab from hyderabad to mysore.
Please take some action on this redbus service.

I booked ticket through red bus in orange travels bus from madurai to chennai. His ticket number is:tm5j[protected]dhanush-pnr :ts[protected]kdss/7690619/ott-2012 (Sleeper)-travels: orange tours & travels
My son is just 16year old boy. I boarded him in the bus today in person and settled at his u10 allotment firmly.
After just 30 mts, i got a call from my son that he was forcibly vacated and accommodated in twin bed side to settle with some other stranger over there!
There were 19 number of single berth people taken their places comfortably, operator targeted this young boy to vacate his place without his interest.
I informed the driver sakthi p ot 10011d ph:[protected] in person to get him dropped at perungulathur promptly since he is so young to get it missed in person. He acknowledged promptly for that.
As a father, why should i allow my child to sleep with some other stranger for that i took all the precautions got chocked by this orange travel for their own benefits.
I sort a clear explanations from both read bus & orange on this and make you accountable for any mis happnings in between.
Why should i put my children's life at stake on you people's criminal benefits
Take action on orange with evidence to me and a prompt response from your end is sorted as first step immediately.

Mere sath krisna rath daltonganj se ranchi ka ticket RED BUS SERVICE se kraya mera pura famliy boarding point pe wait kar rahe the par krisna rath bording point ke pass nahi aya kisi dusra route se nikal gaya ye bahut kharab hua mere sath mera pura famliy yeha se wha ghumte rahe Na bus aya na agent ka ata pata nahi tha very bad krisna rath service plz refund money

I had sent the complaint and pics about the cancellation of tickets but still my money has not refunded since last week. Only the redbus is replying that my complaint is in progress. My mail id is [protected]@gmail.com and i am attaching the pics again. Please refund it as soon as possible and just dont send the mails that my complaint is in progress.

Sir. I had booked ticket through the red bus app. The amount 420 is duducted fro my account but ticket is not booked. Ticket booking date 20/04/2018, journey from vijayawada to vijayanagaram. Travels sri sai krishna travels. Please refund amount immediately. I am asking you to please refund amount s early as possible. Its already 4 days gone. Now immediatly transfer amount to my account. I have to book ticket for other journey. No balance in my account. You send my money otherwise no use to use your service. My mobile number [protected]

I had booked a hotel room but by mistake i gave the wrong date, i immediatly called the customer care and raised a complain to prepone the booking or cancel it with refund, also a mail was sent to [protected]@redbus.in as told by the customercare executive, but without informing me about it they have closed the complaint without giving solution, i just received a mail that ticket is closed. When i called the customer care again, the executive says that they have sent the mail else u will receive later and the booking is not refundable, its like they just grabbed my money without giving anything.

Red bus,
Complaint letter
Mashura here (21/04/2018 time 10:30pm delay to 11:30pm passenger in kallada travels) from kochi to mangalore (Ac sleeper, seat numbr 10aub).
“manners is the main thing “as we know, but the drivers in kallada bus donot hav that, i was begging them to stop the bus from the way of kannur as i was in my needs (Toilet).. They dint even mind my words, they stopped the bus only at mangalore, the moment i asked them why dint they stopped the bus, they started shouting at me so badly using vulger words... So as a right of passenger, i ask u to take the serious action on this case...

I don’t know the details about the driver but his photos is attached with this complaint letter.

Thank you
Mashura [protected]

Today i had a disappointing day with redbus representatives as we had a discussion regarding cancellation of ticket no - tm5m78607472

I really booked this ticket in mistake because i didnt really notice the time of departure. I was looking for 9:00 pm departure, but booked for 9:00 am bus.

Redbus representitive told me they cannot cancel the ticket due to the bus operators cancellation policy, wheras the bus operators officials told me they are perfectly aliright proceed with the cancellation, which the redbus representatives are not agreeing though.

I even had a conference call pulling the bus operator representative together with redbus customer support representative. As the bus operator representative doesnt had english proficiency, the guy from redbus told me he could arrange someone with malayalam language proficieny to call me back in another half hour. But nobody doesnt even care to call.

It would be really appreciated if amount can be refunded as the bus operators are okay for it

Respected team,

I have booked 2 bus tickets for my family well in advance with red bus, everything was clear payment done and ticket has been issued. Also i have been added travel insurance along with the ticket, which is an additional prompt in all the online booking for our safety, which is welcomed as a part of ehs

In spite of booking got an alert by the service provider menakshi travels on the same day of traveling, that the bus got breakdown and the trip been cancelled.

Please note this is because of poor maintenance by the operator and not having any back up no such natural reason due to earth quake, terrorism, or any routes been blocked by our respected government.

India's no 1 red bus is tied up with such a company, without validating any above concerns towards the passengers.

Claiming that they are not responsible for anything after collecting money directly from the passengers.

Now that me trusting red bus and following multiple times through emails and calls no proper alternative arrangements.

Finally they are still giving 2 options like money will be credited to your account or as wallet cash in red bus where i cannot book the ticket in any other service providers on the same day. Since there were no tickets available in red bus for my trip.

Red bus should answer for the incapable system and need to correct the policies... This harassment for me is only due to the poor maintenance and registering the operators without any proper check or as per the standards.

I have been literally harassed by the system multiple times with the outmoded system.

Everyone has their own automated answer we have registered the complaint issue will be resolved with in 24 hrs.

Now that they are just seeking advice for refunding my own money as a resolution.

Then this information/terms and conditions should br prompted before receiving the payment.

Commit with your promise before.

Please change the law which is been made only for your money generating conscious.

Here there is no costumer/consumer been noticed and respected for his/her comfort, respect, trust, commitment their family, importance, weddings, relationship gathering... Just not cared for nothing.

You have not authorized to play with any induviduals feelings.

Red bus to be penalized for the mistake where they should understand the law and respect every indians has a right to respect/care.

Thanks an hoping law of our governance should evevaluate the red bus service and to be questioned over the poor passengers concern.

I had booked a bus through redBus app for 1st April, paying the full amount in advance but the operator cancelled the bus and told me that they would refund the full amount to my account within 3-4 days. It has been almost 3 weeks and they have not refunded my money. Numerous calls to customer care also did not bear any result. Please help me get my refund.

Dear red bus,
Yesterday i booked the ticket from kalamassery to bangalore
Kallada travels (Suresh kallada)
Booking id:[protected]
Date of journey:20 april 2018
Time: 9:40
I didn't receive the ticket but the payment was done.
I applied for refund to my bank account. But till now i hadn't received and the refund status is that you people have initiated with the bank.
Amount i paid:2842
With regards,
George m prakash

I had to book a ticket from kochi to bangalore on 29th march 2018 and twice after the transaction the booking got cancelled automatically and my money was deducted twice. I called the customer care and they told me the refund will be done with in 7 working days. I still havent received any message or mail regarding the refund. Kindly resolve this issue because its taking too long, i filed a complain in the app as well but no response

I have booked a ticket from Chennai to Guntur in nani’s sai Krishna travels. As I am new to chennai I was not knowing the place where to board. So I have opened the red bus app and clicked on get boarding directions to go to my boarding point. After clicking using google maps I have got directions for my boarding stop. I have went there and I was waiting for my bus. I got a call from the driver that he is waiting at hotel royal plaza, omni bus stand & I said I am waiting at Arumbakkam police booth (location showed in red bus) & the driver said that is not the boarding point & the bus has been started already so come soon to next stop. I got mad and was thinking what the hell the redbus has showed me wrong location & there was no gps location for the bus to track it. I was really worried that I will be missing the bus. Along with all these confusions there is language problem & I am unable to understand both bus drivers & cab drivers language which made it difficult to chase the bus & catch it. Finally after lot of struggles I have into the bus but this left me a bitter experience with redbus. I have heard a lot about redbus but never expected this situation to me. I have got so much tensed & wasted a lot of money for my cabs unnecessarily because of this. What if I am not lucky enough to catch my bus & if I miss it. This thought itself is disturbing alot.
The red coulour pin point shown in the photos is the boarding point displayed in the app. Black person icon is my current location. I have reached the boarding location displayed in the app & then found that is not the correct boarding point. The transport office person called me and said that I have missed the bus & told the next boarding point location to catch the bus. The next boarding point was almost 4-5km away and luckily I have managed to reach it.
Ticket ID:- TM[protected]
PNR No. SAI647223-SKT-1188 A
Date :- Apr13 at 10:50PM
The redbus support mail ID is also not working so that’s why I am filing a complaint in this forum.
Please take the necessary action on this Redbus service so that such insidents do not repeat again.

I booked scania bus from Aligarh to Lucknow, boarding mentioned in ticket was Masudabad bus stand but actual boarding is from Gandhi Park bus stand Aligarh. Faced lot of problems. Also bus was degraded to Volvo from scania as scania was out of order on this date 17.04.2018.
Wrong helpline numbers are being provided as these are either switched off or not answered.
Also behaviour of bus driver is very shameful as he was not assisting us instead humiliating us by asking waste questions. This is the last time I've booked bus ticket through redbus.Contact : [protected]

I had cancelled the tickets and had received mail also that my money will be refunded in 2-7 days but it havent refunded.The details you may find into the photos attached.I had book the tickets on 1st April 2018 and on 30th March 2018.After that i had cancelled the tickets and i got the mail that i would get the refund of 490/- and 375/- from Pune to Dhule return.PLease reply to the complaint ASAP and refund my money as soon as possible.

I initially booked bus in redbus hire and our tour plan was cancelled and i wanted to cancel my booking. I tried calling[protected] but there was no response. And i have sent email to [protected]@redbus.in, bushire. [protected]@redbus.in and persom who helpme for booking praveen. [protected]@redbus.com.

And, i was waiting for refund but i'm getting email and message saying i traveled and asking me to rate the experience. Please update on my refund.

Operator name: 7 horses tours and travels
Bus booked from chennai to thirukadaiyur on apr-12 2018.

Online ticket booking everywhere showing the website through redbus.com here my complaint is 14th apirl doing the bus ticket booking bangalore to chennai booked the ticket 15th apirl sma travels, but ticket booked after payment paid its showing travel date 14th, immediately i called redbus customer care they told mistake is yours we can maxiumum help you immediately you booked the ticket tomorrow date within 45minutes same travels same time so we can refund the your amount 50% of the ticket amount.. So immediately i booked the ticket but still now the didn't refund the 50% of amount.. Actually here mistake is redbus after paid the ticket amount its convert date 15th to 14th and 50% refund commitment is still now the did not..

Here first booking amount rs 1428.6
Demand able booking 2nd time amount rs2517.89
But same travels same time same distention