Red Bus Complaints & Reviews

I have booked my ticked using redbus app and ticked id: tm[protected], pnr no.72603813, amount 1065, from mumbai to surat.
A photo is also attached for reference.

Since the bus was supposed to reach at pickup location at 6:30 am and me reached there early at 6 am and waited for the bus, since bus didn't come to pickup location till 7 am and after calling the driver, who told me that the bus not operating due to technical failure and it won't be reaching there, after waiting at pickup point till 8:30 am i have found 2 more passengers traveling from the same bus and they are also waiting for the bus.

Since the call center service of redbus started functioning after 7:30 am, i have called them and updated about my situation and they told me to use the alternative and later they will compensate me for this.

After reaching and complaining about this services with ticket id: 3360242, i have received a mail from red bus but since i haven't received any resolution from them after making multiple call and effort and they are telling that they will contact with bus service provider and will return the payment and yet i have not received anything from them. Since this is 3rd time i had this issue from them and i have finally decided to take action on it.

Kindly please help me to resolve this issue. I have already made multiple effor to get this solved but now redbus is completly refusing to resolve this issue.

Awaiting for positive reply on this.

Regards,
Imtiyaj ali shaikh-[protected].

I booked a ticket from chennai to pondicherry for 23-mar-2018 for the bus rathimeena travels through redbus. I have cancelled it on 22-mar-2018. The refund amount was rs.360/-. I paid them rs.407.2/-.

Refund was not yet sent by the company.

Ticket number: tm4n98005164
Pnr number: rmt5911817
Booked for: 23-mar-2018
Cancelled on: 22-mar-2017
Bus: rathimeena travels
Company: redbus

I made a hotel booking using mobile app. Booked for 2 adults, got confirmation of 1 adult instead of 2. Ended up paying extra at the hotel. Customer care wasn't helpful at all. Suggest users to switch to other available better apps. I had paid for two as per displayed rates while booking and first representative i coordinated with ensured on call that i don't have to make any extra payment. But still i will have borne the additional cost now.

I booked a ticket from hyderabad to pune on[protected]. My money was debited twice, the amount is 580. I have been told that my refund was initiated on 27th march and will be credited to my account in 7 working days. It is more than 10 days, yet the refund is not processed.

My complaint/refund status number with redbus is tm4h91930442.
Please resolve the issue soon.

Redbus — trip cancelled but ticket amount refused to be refunded


Ramachandra reddy on jan 26 2018
Submit a complaint for cancellations amount transfer amount to my account.
I have booked ticket in redbus portal on 24th january 2018, but the ticket got cancelled immediately (Got the information through message and phone call).
So i informed redbus call center and they promised me that amount will be refunded in few days,

I waited patiently and even after repeated calls and followups no refund is issued.

It is very disturbing that my hard earned money which is supposed to be refunded is getting denied for no reason.

Even after customer service representative committing that it will be acted and i will be getting feedback or response with 48 hours,
Still no one responded to me on this.

After multiple contacts each time they provide ticket no for lodging the complaint but never respond back to that.
I was called 48 times and mail 20 times with bank account statement sent to consider mail but no reply for last 3 months, there were not respond.
Please help me.
Thanking you sir,
Ramachandra reddy,
[protected]

My friend is travelling by bus no ka-51 d 7188 and the conductor of the bus is talking rudely and not giving answers regarding destination arrival time. He is coming upclose to my friend and crossing personal space boundries, despite her asking him to keep away. She feels unsafe to continue her travel. On talking to redbus customer service we realised they did not even have the conductors number. How do you respond to that? What safety are you talking about? Need action need now!!

Hi, i tried booking bus tickets from vijayanagaram to vijayawada through redbus app on 24th march, 2018 (The transaction i. D is sbipg[protected] and during payment through online the transaction got failed. But amount has been debited from my bank account. I got a message from redbus as

"dear anand,

We are sorry, we could not issue ticket to you!
We have received your payment of rs. 1360.8 and refund will be processed by redbus within one hour.
The bank would take 5-7 working days to credit in to your account and credit is instant if paid through redbus wallet.

Thank you for your patience and keep travelling with us!
Team redbus"

While we contact customer care there is no clear response. So please help to resolve this issue and let me know when the amount will be refunded.
And please refund my money early..

I book a bus ticket using redbus app and i got confirmed massage of bus seat etc. After 3 days of booking one massage came that my ticket got canceled. Now when i called them they are saying that operator canceled my ticket not the bus. Now there is no availability of ticket on that day. They are totally irresponsible for their booking. People please use other plate from for bus booking, otherwise same will happen to you also.

I want to book ticket for 14th April and but ticket got booked for wrong date and not able to adjust to the actual date.i immediately called customer care for help but no luck. pls solve it and am not able to cancel ticket as well. I lost 1000 for this. this is not fair for a company like urs. There should be a way to solve this issue from your side. You can't just wash your hands saying that manage bookings is not available.

I have booked ticket in redbus portal on 4th may 2015, But the ticket got cancelled immediately(got the information through message and phone call).
so I informed redbus call center and they promised me that amount will be refunded in few days,

I waited patiently and even after repeated calls and followups no refund is issued.

It is very disturbing that my hard earned money which is supposed to be refunded is getting denied for no reason.

Even after customer service representative committing that it will be acted and I will be getting feedback or response with 48 hours,
still no one responded to me on this.

After multiple contacts each time they provide ticket no for lodging the complaint but never respond back to that.

Case #RB[protected] ticket number with redbus.

My cancelled booking tm3c30281362 on 10th feb, from bangalore to kadaba-

I have not yet received the refund amount, its been two months by now and i am not able to receive any response from redbus or sughama.
I have paid the amount via my nri account, but i needed the refund to me by my nro account details below.
I am an nri and i cant visit the offices, so please help me to get a status on my cancellation refund.

Praveen varghese
[protected]@gmail.com

This is a severe critical issue from red bus.. The bus got cancelled just before two hours of departure.. I was waiting with my family to board the bus where there was no shelter for 1 hour.. The transporter name is cauvery travels. Red bus just told that they are refunding my amount.. Such a insensitive way of not understanding the problem.. I was supposed to attend a funeral the next day in my native. I again booked for the next day bus with double the amount. Again i can see the same bus company accepting the booking.. I guess this is a scam done by both red bus and the transporter. I will be lodging a consumer complaint and will get the proper reply from those thugs as i am a lawyer and civil activist myself.

Redbus mticket
Please present this mticket at the time of boarding.
Route: bangalore to belthangady
Ticket no: tm4z44592229
Passenger name: diwakara shetty
Pnr: 53t99ga8
Travels: cauvery travels
Departure: 09:10 pm apr 2, 2018
Seat numbers: a2, a1
Boarding point: btm layout opp
Landmark: bmtc bus stand
Address: bmtc bus stand, near axa building toward jayanagar
Boarding point contact:[protected], [protected], [protected],
Cauvery travels customer care: -
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Directions to boarding point:http://s.redbus.com/m0xmjhu
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Redbus helpline:[protected] t&c apply

My name is darshna. I have booked a ticket from vadodara to ambaji and ambaji to vadodara too.
The ticket got cancel and the money is not refunded too.
I had the worst experience. Being a female i would not recommend any one of you to avail there services.

My ticket no is tm4h[protected] vadodara to ambaji
My ticket no is tm4h[protected] ambaji to vadodara

I recharged my mobile [protected] with 110 using my redbus wallet on date of incident:03/09/2018. But my transaction failed. My account. My account
Mailid : [protected]@gmail.com. Please refund my amount.

Description: we're sorry, your bsnl recharge for [protected] has failed. Rs 110. Will be refunded with in 7 business days. Customer care :[protected]

I booked bus from kanchivaram to bengaluru but it came 2 hrs late and that to no body was informing. We were ladies travelling has to wait alone at secluded area. Pathetic service. The employees are least bother to solve your case and clients linked to them you can expect. Very unwelcoming response from their customer service too along with useless clients who don’t update you on anything be its ur seat or timings or boarding point or bus details etc. You can’t expect these professional behaviour neither from red bus nor from their clients.

I booked a volve bus on redbus.in from chandigarh to delhi
Redbus mticket
Please present this mticket at the time of boarding.
Route: chandigarh to delhi
Ticket no: tm4v18410174
Passenger name: anurag jain
Pnr: 43butgms
Travels: snow region tours
Departure: 11:59 pm mar 29, 2018
Seat numbers: 01
Total fare paid: rs.1085.0
Boarding point: sec. 43, chandigarh
Landmark: sec. 43, chandigarh
Address: sec. 43, chandigarh
Boarding point contact:[protected]/[protected]
Bording point changed from sec -43 to mohali phase-2 very unsafe place
Departure time is 11.59 but bus is not come till 2.30am

Date: 26th march
Travel: pondicherry to bangalore
Time: bus schedule from pondicherry at 2.30 pm.
Incident time: around 6.30 pm

Issue: injury to an aged women due to rash & negligent driving by the driver of sam tourist bus

Details: booked a ticket for 2 ladies in a sam tourist bus through red bus application for travel from pondicherry to bangalore on 26th mar with berth no. S u11 & 12. The bus departed at 2.30 pm from pondicherry towards bangalore. The driver was requested to drive slow after being found to be rash on even bumpy roads at around 4.30 pm. However, he did not oblige and still continued to be rash until he hit a speed breaker at around 6.30 pm which injured a 55 yr old women who has a l1 fracture on the spine. Repeated complaints to redbus is not being addressed and followups are being made till now. I would like to sew this bus driver for causing the injury to my family member along with claiming compensation for her medical expenses. She has an l1 fracture and is advised 3 weeks of complete bed rest post which she will need to get some phisiotherapy for her injured spine.

Sir,
Yesterday i booked one ticket bus route from sivanthipuram to chennai through redbus portal and it shows the boarding point as sivanthiyapuram i am not familiar about the boarding point i thaought both were same but after i got the driver number i came to know that the boarding point is very faraway from my place sivanthipuram that is mire than 60kms they said bus will not came to sivanthipuram
I ask to refund the money they said it is not possible. And ask me to contact the travel portal i contact the redbus customer support officer. Mr sidhart he cannot able to understand my problem and he cut my call while i am talking due to this i am suffered a lot and my journey delay that redbus customer support officer not even gave any solution and didnot refund the money

My ticket number is. Tm4u91970109

Fare rs650

Redbus portal has misspelled the bus routes so i asked for refund but they didnot listen to my words i am totally upset about this portal red bus

Travel agency bus name. Sri sms travels

They also didnot care about this issue

Redbus mticket
Please present this mticket at the time of boarding.
Route: sivanthipuram to chennai
Ticket no: tm4u91970109
Passenger name: saravanan
Pnr: ts[protected]jdyj/121271/naz to chn st /slp
Travels: sri sms travels
Departure: 07:35 pm mar 28, 2018
Seat numbers: e3
Total fare paid: rs.650.0
Boarding point: sivathaiyapuram
Landmark: near ananthavinayagar kovil
Address: near ananthavinayagar kovil
Boarding point contact: [protected] [protected] [protected]
Sri sms travels customer care: -
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T&c apply
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Well my name is vimal tickoo. I booked bus on your portal for delhi to jammu travelling date 28 march 2018. Where in there is no seat numbering on this bus, which created a lot of confusion not only to me but to other passengers also. The bus coordinator at his will was alloting the seats. As there was no numbering on the seats and sleepers passengers where arguing with one another. Kindly take appropriate action in the matter otherwise passengers like me will never book ticket through your portal.

Ticket number 3483477, I've already lodged a complaint for which red bus told me they are trying to investigate and will get back to me in 24hrs which did not happen. With the phone number :[protected] i had booked three tickets from Delhi to Baijnath of HRTC 565, but evem after spending 30 mins at the playform the bus was supposed to come, no bus arrived. I got the PNR checked for the same and the staff and ISBT said no ticket for the same exists. This is a joke! I had to pay 4k extra for new tickets added to already paid 2k before.