Red Bus Complaints & Reviews

I have been travelling to bangalorr regularly and when i choose jabbar travels, each time they dissappoint. They never mention as pick up bus they mention as point to point. They change timings to their own. And today is most irritating one that they told there is no marathahalli stop for ac sleeper. Many ppl got disappointed and we were asked to get down at solk board itself. If drivers are quick they ask ppl tom come fast but if they are late they just cut down they dropping point which makes no sense for the fare being paid. Please take this to consideration.

Dear redbus team,

On 20.04.18 i booked ticket for nellore to rajamundry, you charged as 599rs.
Which is your team has given ticket number :tm5n94916548 & per number :ts[protected]ycwb/141439/kvr-222a,

After so many calls and your people not responded wel, and given wrong numbers, at last recived cancellation messages from your operator named kvr tours and travels,
Well till now i am recived my amount as refund, already i contacted with your customer care via phone call and by wht's up, iam very much disappointed with your services, here by iam asking ఈ want my money back as refund immediately,
Or i will go to further actions

My complaint has not resolved uptil now and need my money back... From the cancellation of 2 tickets with the returning amount of 375/- and 490/-. Last time i had attached all the required screenshots... Also one of the person had called me for the refund of money... N he was asking me my atm details... So do your team asks for that while refunding the money??? His employee id was 21095 and name:deepak kumar
I am attaching the screenshots again and i need my money back by today.
Redbus is totally fooling and not refunding the money.

We booked the ticket through redbus with the ticket # tm5j29841224 on 20th apr'18. The bus driver refused us to pick up from the boarding point since we had delayed due to heavy traffic,

Also the driver agreed to pick up us in the next two station but again he refused.

We as the family suffered a lot both in financially and the physically so need the refund for the not utilized the service (I have attached snip shot of red bus mails).

Regards

Kasiraja. M

Dear sir,
This is regarding Service Ticket ID: 3740754
Myself Pravin Dhanve
I booked 2 seats in konduskar bus on21 april 7.05 am seat no 23, 24
I was at wagholi stop at 6.25am, I called your pick man at [protected]
first time at 6.26 am, he said that as bus will leave from kharadi i will let u know, bus didnt left yet,
At 7.11 when I called at second time he repeted the same, and didnt call back after that so I called him once again at 7.34 am, he TOLD ME THAT BUS IS ALREADY AT KOREGAON BHIMA..SORRY BUT YOU HAVE TO TAKE OTHER BUS BY YOUR OWN. After this I called Redbus customer care... thay told me to anyhow complete my journey by any other means, i did the same.
after that i got a Mail from your customer service MR Sachin with Subject Case Id - 3740754 [ ref:_00D281KZyA._5000I16iJGP:ref ] he said that "During our investigation regarding your complaint, we received information from the bus operator and other passengers that the bus had reached the boarding point on time and had waited for you as well."
my point is that
1. when at 7.11 am the bus didnt left from kharadi how could it reached Bhima Koregaon At 7.34 . i.e. within 23 minutes and even waited for me at wagholi. to cover this distance of approx 20 km and traffic of wagholi how is it possible..

This is mere irresponsible coordination from your side...

Please Reinvestigate. and try to make Refund of my hard earned money

Regards
Pravin Dhanve
[protected]

I’ve booked slh travels (Also called saajan) through red bus to travel from chennai to bangalore. Following is experience. Il wait to see what action red bus takes against slh...

1) the bus started exactly 1 he late.
2) a/c was not working and the bus was like a burning furnace when it started from chennai.
3) when i questioned this i was told to either get out or happily register a complaint with red bus. At one point they were even sarcastic suggesting me to fix the a/c!!!
4) either ways they said they don’t care and won’t refund my money
5) the arrival time was at 8:30 and the bus reached after 10 pm, and i had to pay a bomb to reach home.

I don’t worry much about the money, but arrogance from the bus staff was intolerable!!!

Dear sir,

As i have booked at ticket from red bus, my ticket no. Was tm[protected] dt. 11/04/2018, pnr no. P298818 from ludhiana bus stand to delhi isbt.

But bus did not came to the counter, on inquiring from the counter the present team told me that bus will not come today, it has been canceled due to some fault.

The same day i. E. 11/04/2018 i made a complaint to red bus with refrence no. 3653645 about bus cancellation. After that i called to costumer care several times about my refund, they always say it will be done in one or two days, but till today 24/04/2018, i have not got any information of my refund.

Pls tell me where is my fault, i booked my ticket from redbus, the bus didn't came, i am calling u again & again but not getting my refund information.

What should i do?
Puneet kumar jindal
Ludhiana
Punjab

I booked a ticket with redbus for rs 580 and the money was deducted twice from my account. But they are still not ready to refund me my own money. I have done about hundreds of calls and every time they come up with some # excuse and keep postponing it to next 7 days.

Trust me, they have the worst customer service ever. I will prefer taking a flight than ever open their app again. They are a set of losers who have no idea how to handle trivial issues like refunds.

Screw your pathetic service redbus.

I booked yellow travels bus through redbus app from hyd to mysore.
Yellow travels told me they closed service and informed redbus 1 week before.
But i came to know that my bus was cancelled just before my boarding time.
App is still showing my trip completed.
I raised complant to redbus service but i m not satisfied.

I have lost booking money. It was not refunded yet.
I have paied extra 5000 money for sudden booking of cab from hyderabad to mysore.
Please take some action on this redbus service.

I booked ticket through red bus in orange travels bus from madurai to chennai. His ticket number is:tm5j[protected]dhanush-pnr :ts[protected]kdss/7690619/ott-2012 (Sleeper)-travels: orange tours & travels
My son is just 16year old boy. I boarded him in the bus today in person and settled at his u10 allotment firmly.
After just 30 mts, i got a call from my son that he was forcibly vacated and accommodated in twin bed side to settle with some other stranger over there!
There were 19 number of single berth people taken their places comfortably, operator targeted this young boy to vacate his place without his interest.
I informed the driver sakthi p ot 10011d ph:[protected] in person to get him dropped at perungulathur promptly since he is so young to get it missed in person. He acknowledged promptly for that.
As a father, why should i allow my child to sleep with some other stranger for that i took all the precautions got chocked by this orange travel for their own benefits.
I sort a clear explanations from both read bus & orange on this and make you accountable for any mis happnings in between.
Why should i put my children's life at stake on you people's criminal benefits
Take action on orange with evidence to me and a prompt response from your end is sorted as first step immediately.

Mere sath krisna rath daltonganj se ranchi ka ticket RED BUS SERVICE se kraya mera pura famliy boarding point pe wait kar rahe the par krisna rath bording point ke pass nahi aya kisi dusra route se nikal gaya ye bahut kharab hua mere sath mera pura famliy yeha se wha ghumte rahe Na bus aya na agent ka ata pata nahi tha very bad krisna rath service plz refund money

I had sent the complaint and pics about the cancellation of tickets but still my money has not refunded since last week. Only the redbus is replying that my complaint is in progress. My mail id is [protected]@gmail.com and i am attaching the pics again. Please refund it as soon as possible and just dont send the mails that my complaint is in progress.

Sir. I had booked ticket through the red bus app. The amount 420 is duducted fro my account but ticket is not booked. Ticket booking date 20/04/2018, journey from vijayawada to vijayanagaram. Travels sri sai krishna travels. Please refund amount immediately. I am asking you to please refund amount s early as possible. Its already 4 days gone. Now immediatly transfer amount to my account. I have to book ticket for other journey. No balance in my account. You send my money otherwise no use to use your service. My mobile number [protected]

I had booked a hotel room but by mistake i gave the wrong date, i immediatly called the customer care and raised a complain to prepone the booking or cancel it with refund, also a mail was sent to [protected]@redbus.in as told by the customercare executive, but without informing me about it they have closed the complaint without giving solution, i just received a mail that ticket is closed. When i called the customer care again, the executive says that they have sent the mail else u will receive later and the booking is not refundable, its like they just grabbed my money without giving anything.

Red bus,
Complaint letter
Mashura here (21/04/2018 time 10:30pm delay to 11:30pm passenger in kallada travels) from kochi to mangalore (Ac sleeper, seat numbr 10aub).
“manners is the main thing “as we know, but the drivers in kallada bus donot hav that, i was begging them to stop the bus from the way of kannur as i was in my needs (Toilet).. They dint even mind my words, they stopped the bus only at mangalore, the moment i asked them why dint they stopped the bus, they started shouting at me so badly using vulger words... So as a right of passenger, i ask u to take the serious action on this case...

I don’t know the details about the driver but his photos is attached with this complaint letter.

Thank you
Mashura [protected]

Today i had a disappointing day with redbus representatives as we had a discussion regarding cancellation of ticket no - tm5m78607472

I really booked this ticket in mistake because i didnt really notice the time of departure. I was looking for 9:00 pm departure, but booked for 9:00 am bus.

Redbus representitive told me they cannot cancel the ticket due to the bus operators cancellation policy, wheras the bus operators officials told me they are perfectly aliright proceed with the cancellation, which the redbus representatives are not agreeing though.

I even had a conference call pulling the bus operator representative together with redbus customer support representative. As the bus operator representative doesnt had english proficiency, the guy from redbus told me he could arrange someone with malayalam language proficieny to call me back in another half hour. But nobody doesnt even care to call.

It would be really appreciated if amount can be refunded as the bus operators are okay for it

Respected team,

I have booked 2 bus tickets for my family well in advance with red bus, everything was clear payment done and ticket has been issued. Also i have been added travel insurance along with the ticket, which is an additional prompt in all the online booking for our safety, which is welcomed as a part of ehs

In spite of booking got an alert by the service provider menakshi travels on the same day of traveling, that the bus got breakdown and the trip been cancelled.

Please note this is because of poor maintenance by the operator and not having any back up no such natural reason due to earth quake, terrorism, or any routes been blocked by our respected government.

India's no 1 red bus is tied up with such a company, without validating any above concerns towards the passengers.

Claiming that they are not responsible for anything after collecting money directly from the passengers.

Now that me trusting red bus and following multiple times through emails and calls no proper alternative arrangements.

Finally they are still giving 2 options like money will be credited to your account or as wallet cash in red bus where i cannot book the ticket in any other service providers on the same day. Since there were no tickets available in red bus for my trip.

Red bus should answer for the incapable system and need to correct the policies... This harassment for me is only due to the poor maintenance and registering the operators without any proper check or as per the standards.

I have been literally harassed by the system multiple times with the outmoded system.

Everyone has their own automated answer we have registered the complaint issue will be resolved with in 24 hrs.

Now that they are just seeking advice for refunding my own money as a resolution.

Then this information/terms and conditions should br prompted before receiving the payment.

Commit with your promise before.

Please change the law which is been made only for your money generating conscious.

Here there is no costumer/consumer been noticed and respected for his/her comfort, respect, trust, commitment their family, importance, weddings, relationship gathering... Just not cared for nothing.

You have not authorized to play with any induviduals feelings.

Red bus to be penalized for the mistake where they should understand the law and respect every indians has a right to respect/care.

Thanks an hoping law of our governance should evevaluate the red bus service and to be questioned over the poor passengers concern.

I had booked a bus through redBus app for 1st April, paying the full amount in advance but the operator cancelled the bus and told me that they would refund the full amount to my account within 3-4 days. It has been almost 3 weeks and they have not refunded my money. Numerous calls to customer care also did not bear any result. Please help me get my refund.

Dear red bus,
Yesterday i booked the ticket from kalamassery to bangalore
Kallada travels (Suresh kallada)
Booking id:[protected]
Date of journey:20 april 2018
Time: 9:40
I didn't receive the ticket but the payment was done.
I applied for refund to my bank account. But till now i hadn't received and the refund status is that you people have initiated with the bank.
Amount i paid:2842
With regards,
George m prakash

I had to book a ticket from kochi to bangalore on 29th march 2018 and twice after the transaction the booking got cancelled automatically and my money was deducted twice. I called the customer care and they told me the refund will be done with in 7 working days. I still havent received any message or mail regarding the refund. Kindly resolve this issue because its taking too long, i filed a complain in the app as well but no response