Red Bus Complaints & Reviews

I booked a ticket through red bus app on the 5th of may (7:19 pm), from mangalore to bangalore (Tm[protected] travel date 10th may). The amount paid through paytm wallet was rs727.50. I cancelled the ticket on the 8th of may and received confirmation of cancellation (See attached image) on the same day. When the refund was not processed in seven days i raised a complaint on the red bus app (See attached image), reference number 4024709. I was promised that the refund will be processed by 15th may. On 16th of may i received an email saying that the refund has been processed (See attached image) and that the refund will reflect in 7 business days (I. E. By 23rd may). When i didnot receive refund by 24th of may, i again initiated a complain (Reference number 4135616, see attached image). On 24th i again received an email (See attached image) that the refund was done on 16th of may itself and that i should contact paytm for the same. I contacted paytm and enquired but from there i was told that no payment has been issued from redbus, and that if it is done i should ask redbus for transaction id. When today (1st june) i am trying all the customer care numbers of redbus, i am constantly getting a wrong number dialled message.
This kind of behaviour and unprofessional conduct is highly objectionable. It's not about a refund of rs578, it is about plain fraud and cheating. I have wasted so much time in enquiring about this refund, will redbus compensate for the time that i have lost and the trauma that i have gone through.

If there is any legal process that needs to be initiated, someone please advise me.

I have booked a ticket through red bus vide pnr d[protected] by kpn travels from trichy to chennai departure time :12.30 pm on apr5-2018, seat # :18w.
Total fare paid rs.750/-. Boarding point : central bus stand (Kpn), # 1 didigul road trichy.
On that day (Apr 5) i received a phone call from kpn travels, trichy informed me that the above bus trip from trichy to chennai has been cancelled and refund will be directly credited to my credit card a/c. I have waited up to the
Month of may credit card statement and the refund is not reflected in the month of both april & may statement.
You are requested to arrange for the refund credit to my credit card a/c under advise to me through sms.

We booked a ticked from salem to udumalai hile booking dep time shows 11.25 pm but actually bus arrived 1.30 am i met an accident bone fracture and i need to go very urgent suddenly they changed tine we planned get govt bus due to school opening time even we could not get seat finally we depressed a lot sorry to say really we met or faced lot of issue we planned as mentioned time in your sit 11.25 but suddenly incharge made a call bus wwill come only 1 pm we had commitment and health issue so only we booked the bus finally my mother helath was very weak
We made a call bangalore
Srs trvel gave a driver number but no response we are very depression that not able to go on time finally we are moving by other atc busses with heavy rush standing
But we sent 1750 we could not go by booked bus
We have all evidence really we are going to file a case court
Really sorry to say now we r in atc bus not able get seat due to summer leave
We have conversation record
Sorry atleast you can check whether we travelled or not then u repay the amount pl

Hi.. I had booked ticket from pune to chopda on 30/5/18 and done payment via online first time ticket was not generated and it showed we are sorry your ticket could not be booked your money will be refund by redbus in next 1 hour ref number[protected] but amount of rs.1096 got debited from my account... So i booked other... But i just realized i have not yet recieved the refund i request you to help me to get my refund back as soon...

The red bus is not changing the tempo travel agent ss travel even after repeated complains n staff is troubling us by switching off on down hill n when vehicle is standing at a place.. He is arguing for not going to place which we ask and which are within the 1000 km package. Staff of red bus not supporting in the query by speaking to onwer for his misbehaviour.. N bad service... I had to 10 times in a day call to red bus.. For complains.. Staff has closed my complain without providing resolution.

The red bus staff says they will call back n provide resolution but no one calls back

I had booked bus ticket on redbus on mon, may 14, 2018 at 8:27 pm (2 seats) from mumbai to panjim naik travel akb (Seat no. 8 & 9). The amount of rs. 2952/- was paid with credit card.

The ticked was successfully cancelled on the same day mon, may 14, 2018 at 9:12 pm. I have then received a cancellation confirmation email from [protected]@redbus.in regarding the process of refund of rs. 2630/- (Screenshot attached)

I have marked ccd consumer complaint for the wrong doing and unethical behavior from redbus of not refunding the money as promised.

Gaurav
+91 [protected]

My travel starts from trivandrum on 29th may 2018 1.00pm pickup i had booked 2seats r14, r15 as per the chart it showed side by side seats but on the bus it was different. The nightmare starts from trivandrum i was told the pickup was in front a music college in trivandrum me and my wife waited there as we reached half an hour early. Then a staff from k. P. N comes by on a bike saying you should walk but the bus is in the garage i said ok carried my luggage and walked towards the garage. There they mentioned the actual bus we were supposed to board is a scania multi axle but that bus is broken down in madurai. So u should travel in an alternative sleeper non ac bus to nagercoil and from there an volvo bus will transport us to madurai and then the actual travel starts. But the bus which we boarded from nagercoil broke down twice as the vehicle was overheating. The driver has no clue what was happening drove it till k. P. N parcel office and we were stranded there for nearly 3hrs and there was pickup also from same spot they were waiting for nearly 4hrs. We spoke to the manager at kpn parcel office he was arrogant and rude saying it’s usual it happens to our buses we should bear it. And then they got the bus up and running reached madurai got into our actual bus at 10.30pm. Till now they didn’t have a courtesy to stop for lunch, coffee or dinner. At around 11.30pm i think the driver was hungry he started looking for restaurent’s and for his and our bad luck nuthing was open. And the driver stops for 10mins at a local bakery and says eat what you can won’t be stopping anywhere else. And we reach bangalore at around 6am. This is the worst experience anyone could go through kpn travels worst and arrogant staff. I will be taking this matter forward to consumer court nobody shud go through this experience and this travels should be boycotted.

I booked a redbus ticket for travel from kannur to bangalore scheduled on may 4 2018. Bus operator is kalpaka travels. I had to cancel the ticket on 4th may. I got the below email from redbus.
"your ticket has been cancelled successfully and we have initiated the process to refund rs 870 to you.
Your booking trip id for this ticket is[protected]
Ticket details:
Ticket number (Tin): tm[protected]"

It is 29th may today and still i haven't received the refund amount.

I had booked my ticket from thane to pune on may 17th 2018. the money was immediately debited from my account but the refund is not done yet.
red bus customer care executive fool you by telling you that your refund is done but if it is done why doesnt it reflect in my bank account i have completely lost faith in this app never ever booking a ticket again and recommending everyone against it.

We have booked 3 tickets via redbus app for travelling from mumbai to hyderabad on 17th may, 2018. The bus was scheduled in evening and the it was orange travels bus, at 2:00pm in afternoon we got an call from orange travels about bus cancellation and providing us the alternate bus which was a semi sleeper and the ticket rate was less. They suggested us to take this bus and the difference amount of 1666 will be refunded to us withing 7 working days.
We have also requested them to give us the seats in front rows as all the travellers were ladies along with kids. They said we have tickets of last row if you want to take then take or else cancel the trip in this bus. However we managed to accept the deal and agreed to travel in this bus and also booked 1 additional ticket for our kids. Later after 7 working days we asked about the status of refund we are still getting respond that we are verifying and get back to you.

They are not even aware that our bus was cancelled and we traveled in semi sleeper bus instead of sleeper bus.

I am not getting my amount back and its 10th day now

Dear sir / madam,
On[protected], i tried to book ticket on redbus app thru net banking. That time required amount rs.2091/- was immediated debited to my account. But no any ticket was issued by redbus. I am doing continuous follow up with red bus. But yet amount not received back to me.

Pls. Help me to recover my amount.

Regards,
Ganesh padalkar
[protected], [protected]

Sir,
I have recharged my mobile data on 19/03/2018 through redbus app for
Rs.1498. I have received message from redbus that recharge is successful
And rs.1498 is debited from my bank account.

But recharge was a failure and i haven't received rs.1498 to my bank
Account till now. Again on 26/03/2018, mobile data recharged for
Rs.1498, as per the advice of customer care personnel and using
Now. Screen shots attached for your ready reference.

Waiting for an immediate action,

Yours faithfully,
Beela c j.

I was booked redbus today morning and they confirmed booking of 11.15 am from alibaug bus stand. We were there at 10.45 am. As per they are sending mail they have not mentioned the bus number or any other contact info. We were spent there approx 2 hrs. But no single semi luxury bus arrived there. We asked in the depo enquiry counter they told us that bus will arrive at this point.

Me, my wife and my 4 year old son was badly faced this issue. We were almost loose our control. Till now they don't show courtesy to ask customer whether we get that bus or not. Another thing is that they mentioned in site that we don't need to take a print out copy. But after booking confirmed they shown message that you have to take a print out copy of that ticket without that they can't accept. Around that area there is no single cyber cafe to take that print. How terrible experience we faced that. We board in a another st (I. E. Which is actually a red color bus) and we left that place. Even we can't cancelled that ticket. We want our money back. That's it and please take a legal action against them.

I booked red bus through ganesh travels for travelling chennai on 24 may 2018 and i tried to cancel at 5.45 pm and the display shows i should contact with ganesh travels mobile no. [protected]. While approaching he told to contact red bus and i explained in detail about message and finally he told me to contact on today i. E. 25th may 2018. On contacting him, he refused for payment and even i know that some one else was travelled on my ticket.

Pnr no. Gani5nhq4064
Ticket no. Tm6n20680645
From rajapalayam to chennai
Seat no. U18

Why don't i get my amount back.

Thanks & regards,

K. Murugan
[protected]

We booked non-ac sleeper in kpn travels from madurai to bangalore 8.45 pm bus, the bus not started until 10 clock, then they told bus got repair so they arranged seater and asked as to change.. We booked for old lady and small child seater is not possible to travel.. Manager is not picking call.. Cheaters.. This is not happening for the first time. They are cheating again and again.

Hi..i had booked ticket from bangalore to mangalore on 2/5/18 and done payment via tez app...first time ticket was not generated and it showed failed transaction but amount of Rs.1628 got debited from my account...So i booked again...I had addressed this issue to the redbus customer care and they said they would refund the amount which was initiated on 4/5/18... But i just realized i have not yet recieved the refund and it has been more than 20 days now...so i request you to help me to get my refund back as soon as possible...

Hi. I was booking for a bus on a date for 26th my 2018 saturday through redbus.in app but they booked my ticket for 24th may thursday. But my mother plan is for 26 may saturday. When i cancelling my booking they told we can't cancel. Please refund my booking amount from redbus if they can't book my confirm date of booking. Or again book my mother bus ticket for my choice date of booking

Hello,

Please see the email trail. No response from redbus on this complaint. Further emails were not responded.

Please assist.

Thanks,
Guru
+91 [protected]
_

Hello,

We booked the vehicle for 4am pickup and all our travel plans are spoiled by redbus and the operator. I am going to make alternate arrangements and redbus is solely responsible for the financial and emotional damages. Once i return, i am going to consumer court to claim the damage.

Please go ahead and cancel he booking and be ready for the court proceedings.

Thanks

Guru

On sun, 13 may 2018, 19:05 redbus, wrote:

Dear guru,

Your booking trip id (56b8fyd7km) is confirmed. Please find the driver details..

Source: btm 2nd stage, bengaluru, karnataka, india

Destination: ooty, tamil nadu, india

Vehicle number :ka 01 aa 8641

Person name :bhavana travels ramu

Contact no: [protected]

Alternate number :[protected]

After a lot of reminder, phone calls no one in redbus team is responding to my query (Reference number for query is 4065636).

I had booked tempo traveler 10+1 on 17th may’2018 after making the advance payment of rs. 6, 370/- (Confirmation ticket received from redbus attached).

The details provided by the rebbus is wrong because the operator had informed me that he has no such type of booking with rebus on your behalf. The details provided by redbus is as below:

Operator name: raath travels
Email: [protected]@gmail.com
Phone number: [protected]

Thereafter making a lot of calls and mails to resolve my issue but still pending.

After booking the traveler with redbus, i have booked my hotels in different places and helicopter for kedarnath ride accordingly. I had made a advance payment for all around rs. 1, 84, 000/-. If i am not availing my services for hotels and helicopter then suffer a loss of rs. 1, 84, 000/-. Due to non availability of tempo which i booked with redbus.

So, again requesting you to resolve my query at the earliest.

Redbus package booking - pl[protected] ii pl[protected] ii pl[protected]

Such bad experience in pakage
First thing pick up point is not near
Second thing bus operator very rude
Thired thing bus stop in dinner only five minutes and bus is reach in hotel also dinner not available
Next day morning breakfast then going to darshan local bus so much problem
No seating bus proper
Then darshan also not available as per your display darshan in 6hr and 8 hrs its wrong information
Then hotel dinner lunch not available
Next droping point not convenient also bus not stop for dinner
So much problem