Red Bus Complaints & Reviews

I recharged my mobile [protected] with 110 using my redbus wallet on date of incident:03/09/2018. But my transaction failed. My account. My account
Mailid : [protected]@gmail.com. Please refund my amount.

Description: we're sorry, your bsnl recharge for [protected] has failed. Rs 110. Will be refunded with in 7 business days. Customer care :[protected]

I booked bus from kanchivaram to bengaluru but it came 2 hrs late and that to no body was informing. We were ladies travelling has to wait alone at secluded area. Pathetic service. The employees are least bother to solve your case and clients linked to them you can expect. Very unwelcoming response from their customer service too along with useless clients who don’t update you on anything be its ur seat or timings or boarding point or bus details etc. You can’t expect these professional behaviour neither from red bus nor from their clients.

I booked a volve bus on redbus.in from chandigarh to delhi
Redbus mticket
Please present this mticket at the time of boarding.
Route: chandigarh to delhi
Ticket no: tm4v18410174
Passenger name: anurag jain
Pnr: 43butgms
Travels: snow region tours
Departure: 11:59 pm mar 29, 2018
Seat numbers: 01
Total fare paid: rs.1085.0
Boarding point: sec. 43, chandigarh
Landmark: sec. 43, chandigarh
Address: sec. 43, chandigarh
Boarding point contact:[protected]/[protected]
Bording point changed from sec -43 to mohali phase-2 very unsafe place
Departure time is 11.59 but bus is not come till 2.30am

Date: 26th march
Travel: pondicherry to bangalore
Time: bus schedule from pondicherry at 2.30 pm.
Incident time: around 6.30 pm

Issue: injury to an aged women due to rash & negligent driving by the driver of sam tourist bus

Details: booked a ticket for 2 ladies in a sam tourist bus through red bus application for travel from pondicherry to bangalore on 26th mar with berth no. S u11 & 12. The bus departed at 2.30 pm from pondicherry towards bangalore. The driver was requested to drive slow after being found to be rash on even bumpy roads at around 4.30 pm. However, he did not oblige and still continued to be rash until he hit a speed breaker at around 6.30 pm which injured a 55 yr old women who has a l1 fracture on the spine. Repeated complaints to redbus is not being addressed and followups are being made till now. I would like to sew this bus driver for causing the injury to my family member along with claiming compensation for her medical expenses. She has an l1 fracture and is advised 3 weeks of complete bed rest post which she will need to get some phisiotherapy for her injured spine.

Sir,
Yesterday i booked one ticket bus route from sivanthipuram to chennai through redbus portal and it shows the boarding point as sivanthiyapuram i am not familiar about the boarding point i thaought both were same but after i got the driver number i came to know that the boarding point is very faraway from my place sivanthipuram that is mire than 60kms they said bus will not came to sivanthipuram
I ask to refund the money they said it is not possible. And ask me to contact the travel portal i contact the redbus customer support officer. Mr sidhart he cannot able to understand my problem and he cut my call while i am talking due to this i am suffered a lot and my journey delay that redbus customer support officer not even gave any solution and didnot refund the money

My ticket number is. Tm4u91970109

Fare rs650

Redbus portal has misspelled the bus routes so i asked for refund but they didnot listen to my words i am totally upset about this portal red bus

Travel agency bus name. Sri sms travels

They also didnot care about this issue

Redbus mticket
Please present this mticket at the time of boarding.
Route: sivanthipuram to chennai
Ticket no: tm4u91970109
Passenger name: saravanan
Pnr: ts[protected]jdyj/121271/naz to chn st /slp
Travels: sri sms travels
Departure: 07:35 pm mar 28, 2018
Seat numbers: e3
Total fare paid: rs.650.0
Boarding point: sivathaiyapuram
Landmark: near ananthavinayagar kovil
Address: near ananthavinayagar kovil
Boarding point contact: [protected] [protected] [protected]
Sri sms travels customer care: -
—
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Thanks for using redbus.
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Well my name is vimal tickoo. I booked bus on your portal for delhi to jammu travelling date 28 march 2018. Where in there is no seat numbering on this bus, which created a lot of confusion not only to me but to other passengers also. The bus coordinator at his will was alloting the seats. As there was no numbering on the seats and sleepers passengers where arguing with one another. Kindly take appropriate action in the matter otherwise passengers like me will never book ticket through your portal.

Ticket number 3483477, I've already lodged a complaint for which red bus told me they are trying to investigate and will get back to me in 24hrs which did not happen. With the phone number :[protected] i had booked three tickets from Delhi to Baijnath of HRTC 565, but evem after spending 30 mins at the playform the bus was supposed to come, no bus arrived. I got the PNR checked for the same and the staff and ISBT said no ticket for the same exists. This is a joke! I had to pay 4k extra for new tickets added to already paid 2k before.

The bus started 35 min late and main problem is the driver was smoking the whole journey it was very unpleasant and finally i didn't reach my boarding point and had to walk like 3km i'm so disappointed with their service and their response also very arrogant the bus details are as follows
- tvls travels - your journey details: busno: py01cm8080, serviceno: chn-kvp735pm, contact no: [protected]
Please kindly take some action

Hi, i tried booking ticket through redbus app today (Feb-23, 2018) and during payment through online the transaction got failed. But amount has been been debited from my account. There are no clear details of when the amount will be refunded. If we contact customer care there is no clear response. So please help to resolve this issue and let me know when the amount will be refunded.

I booked a ticket on march 22, from madurai to chennai in mjt travels with journey date of march 24. This is my booking id[protected]. My money (Rs.525) was collected but the transaction was failed. It showed as the session was expired. I didn't get my ticket booked. And my money isn't refunded. I request you to look into this complaint asap.

I had booked ticket (Tm[protected]) from bangalore to pune for 24th jan, 2018 through redbus but the operator cancelled the ticket and till today i am chasing up for my refund from redbus but they have not refund my money back.
The operator was greenline travel and holidays.
The amount to be refund is rs. 1056.45.
First they put me in trouble by cancelling the ticket at the last moment without any proper reasons and then they are not giving the hard earned money of ours also.
These cheater companies should be strongly condemned for these type of acts.

Hello, i have contacted redbus via call and email regarding my refund status. They just give false assurances or keep raising complaint reference number with no further action or communication. Please help me in getting my money back.

Ticket booked bus name : svr tour and travels
Booking service : red bus
Boarding date : 06-march-2018
From : hyderabad to goa
Boarding time : 6:45pm
Ticket number : tm3g62198668
Pnr no: svrh92232-svr 919

Red bus complaint number : 3460786

Dear sir/ madam,

I have cancelled my red bus ticket on 4th march 2018 but still now i did not get my refund amount.

I have raised call log from red bus customer care but they are not bothering about my payment. Red bus customer care service is very worst.

Please find the details below,

Ticket booked bus name : k. P. N travels
Booking service : red bus
Boarding date : 05-march-2018
From : trichy to chennai
Boarding time : 10.30 pm
Ticket number : tm[protected]
Pnr number : c[protected]

Red bus complaint number : 3456949

Please find my personal details,

Name : s. Vignesh,
Contact : +91 [protected]
E-mai : [protected]@gmail.com

Referring to below redbus mticket
—
Route: *bangalore* to *velankanni*
Ticket no: tm4f97513034
Pnr: *ts[protected]foqf/79316/sbc to vlkn*
Travels: *sam tours and travels*
Departure: *09:30 pm mar 17, 2018*
Seat numbers: *10l, 11l*
Original fare: rs.1467.9
Boarding point: *madiwala*
Landmark: opp ayyappa temple
—
On the same journey date, i called 4 times to redbus team hoping to get the same booked seats for me and my wife journey. All the time, result was negative. We had to go on upper berth seats which is the changed seats given by bus operator and did not want them due to discomfort and vomits faced during my past journey experiences.

First call to redbus, was wen i received a message from sam tours and travels on 17th march 6:50pm about seats changed to 10u, 11u and to confirm i called redbus team and they were not aware of our seats change and was informed that there is no seat change. They confirmed that i will be getting the same seats as booked.

At the time of travel, at 9:15pm, i was informed by sam tours bus driver that our seats were changed. I talked to redbus customer service staff named john paul and was reconfirmed that he has spoken to bus operator and i will be getting the initially booked seats. With no positive results, i called once again and it was taken by some other redbus staff. This time, call was on conference and was connected to bus operator (He was not present on the boarding point) but he was insisting red bus staff to talk to his bus driver. After 5 mins, with no results, i made fourth attempt calling the red bus staff and was told the issue has been escalated. I requested red bus staff, i needed lower berth seats and not upper berth, which is discomfort and creates a vomiting tendancy. I and my wife had past experiences of vomiting tendancy when taken upper berth seats. I told red bus staff that if there is no way to get lower berth seats then we need 50% refund as it is going to be very tough time throughout the journey. My wife vomited 3 times during journey and we had a tough time. Had i be given the initially booked lower berth or any lower berth seats, i would be satisfied. Please refund 50% of my journey fare as a fair compensation and i hope you value customer service. I expect a justice to the money paid. If i am not getting what have been informed then i deserve my money back. I am not requesting full refund but atleast 50% will be a fair deal.

I have travelled many times with redbus but this is the first experience i had with the operator sam tours and travels through redbus. I need redbus to react for requested compensation.

Regard
Libin

FRAUD BY RED BUS.NO BUS AVAILBLE WITH THE NAME I BOOKED AND WRONG CALLING NO PROVIDED.CUSTOMER CARE LIED AND WASTED MY BILL BY KEEPING CALL ON HOLD AND TOLD ME TO WAIT FOR REVERT.CALLLED 4 TIME .I NEED MY MONEY BACK AND PHONE BILL in my account and the lost I make in my career . AS I HAVE TO REACH kolKATA ANYHOW BCZ OF MEDICAL TEST BEFORE JOINING. After I reached BUS STAND before 8:30
called on no provided ..operator told this is not correct no .then contact ticket agent they informed there is no bus royal cruiser at 8:30
wrong information provided
wasted 80 RS with customer care but no result called 4 time but they kept on hold and lied I will get call back in 15 min.
total unsatisfactory as I have to reach Kolkata anyhow by tomorrow .now what to do.
Route: Bhubaneswar to Kolkata
Ticket No: TM4H99821422
Passenger Name: rishav
PNR: 73150519
Travels: Royal cruiser
Departure: 08:30 PM Mar 18, 2018
Seat Numbers: 40
Original Fare: Rs.746.0

People refer to such a busses which provide comfort as well some entertainment in terms of tv, amenities which were show cased during ticket booking contains tv but in reality either tv is in off condition. Through out the journey or it is in repairable condition. This are sensitive issues which should be taken care off. If something is not working should be informed prior through a message or cut down the amenities price in ticket fare. I hope iam clear on my subject and i wish this will be taken care off. This issues will diminish the name and fame of red bus
Thank you

Dear sir i am not happy with redbus service i had very bad experience with raju travel (Indo express)
My boarding time was 11:55 pm

I am sending the details of my ticket and travel. Due to that delay i lost my customer faith.
Route: chandigarh to jammu
Ticket no: tm4f75751994
Pnr: 43z8rurz
Travels: indo express
Departure: 11:55 pm mar 16, 2018
Seat numbers: 18
Total fare paid: rs.1299.0
Boarding point: mohali phase2
Landmark: near petrol pump
Address: raju travels (Indo express), sco-79, first floor, phase-2, near bassi theatre,

Kindly look into this and reimburse my valuable money.in future i will not book my ticket through redbus.

Hi, i have booked a ticket on march 1st 2018 from sattur to chennai. The bus operator called me and said the trip was cancelled and redbus will refund your booking amount in 7 days. But it is more than 12 days and i don't get any refund. I called bus operator and they told they notified refund information to redbus and asked me to check with redbus. I sent three mails and no response. I called three times to redbus customer care and they told they will refund my amount in 24 hours, but after 24 hours no refund came and no response from redbus.
My bus ticket number is tm3w93138650.
The ticket id's that was i created in redbus are 3407403 and 3431056. Please advise me to get my amount back from redbus.

I booked a trip from Pune to Hyderabad on Citizen Travels using the RedBus app for March 3, 2018. The bust broke down and the operator called me on the morning of the day of journey to inform that. They offered alternate bus in which my preferred seats were not available, and I couldn't compromise as I was to travel with my kid. Even after repeated emails and calls to the customer care center, I am waiting for my refund. To my surprise, the executive in the last call made me wait and confirmed that no bus broke down that day. How ridiculous could that be? You never know, the bus operator might also have sold the same seat at a higher price. But Red Bus should own the responsibility to refund the amount ASAP. Let's see where all they want me to canvas this issue.

I have booked ticket on 2nd march 2018 amount is deducted but ticket is not booked, refund confirmation mail received.
the mails i got from redbus are below but i did not received refund amount till now.

Mail No 1 :Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 48294680
Refund Amount 166.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication

Mail 2: Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 48294079
Refund Amount 166.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication.