Red Bus Complaints & Reviews

I'm writing this to you make a complaint against redbus and srm transports. I booked a ticket in redbus from chennai (Medavakkam) - erode on 16th october 2017 and the trip id for the same is tkbc17504475. While receiving the ticket details from redbus no contact number was given to contact the bus operator.

I was asked to reach medavakkam-nilgiris by 9.10pm and i was waiting therefrom 8.45pm and nobody has made a call till 11.45pm.in the meantime, i tried googling and got some numbers of srm transports and tried to reach them. Disgustingly all the numbers were either switched off or not reachable. I even reported to redbus regarding this after 11.30pm, the customer care person tried to reach them and finally said, "sorry all of their numbers are not reachable so i'm escalating this and please find an alternate way to reach your destination". I waited till 2am and i was the one who waiting there and i want you guys to imagine, what if some female passengers or older people were in that situation. Till now the bus operator hasn't contacted me yet and apologized for the mistake. One thing is sure that i'm gonna file a case against them legally for their shameless activity and i want you to inquire and take an action against them. I want the refund for the trip which i haven't traveled and i need a penalty from srm transports or from redbus for the restlessness and depression i've faced on that day.

Now after complaining redbus so many times, nobody has approached to deal this but i've been receiving emails stating my ticket has been closed. This is seriously shameful action from both redbus and srm traasnsports to close the ticket without my acknowledgment

Kindly do the needful.

Ticket no: tkaq50997548
Pnr no: a28x6m9h
I was supposed to travel from siliguri to kolkata on 2nd oct through volvo bus booked through your platform. I have booked at whooping price of rs.3204 for 2 tickets. Though we were at the time of departure in the boarding point, this high valued bus left us, two passengers (Including a female passenger).

1. Phone numbers mentioned in the red bus ticket were not reachable.
2. There was no proper communication from the bus operator
3. We were kept stranded in a so called office which has not even a rest room facility, at least for female passengers.
I had a terrible experience and a horrible travel.

Please check your records. I have made several calls to your customer care but redbus, yourself, were not able to contact this bus operator.

Red bus is not having any hold on this operator.

Kindly do not find loop holes in terms & condition and thereby again harass your customer.

I have not travelled in the bus and for aforesaid reasons, i demand a full refund and apologies from concerned people. Your positive response and goodwill gesture are highly appreciated to your valued customer.

Regards,
Dheekshayan
[protected]
Larsen and toubro limited

Hello sir
I booked bus in redbus website from pondicherry to thanjavur on 20th october bus time is 2.30 pm.. And we were waiting for the bus till 4pm bus didn't came. We were trying to reach bus service provider alagappa travels their number not in use. And trying customer service of redbus also no response... At last found one phone number of alagappa travels and they said no bus service in the afternoon ask redbus customer service for refund. I am trying redbus service customer service from last 3 days no response please help me to get my money back

Hi.
I am jaipreet. '25 years. Female.
Was travelling last night from jalandhar to delhi.
Firstly the bus arrived from amritsar an hour late.

The most importantly, when i entered the bus. Came to my knowledge that my seat was not with a female.
I booked the ticket using your website because you give an option to have a seat with a female.
It gets very uncomfortable for a girl to travel...

Today..21.10.2017 we booked davangere to mangalore in sri durgamba travels g-down, seat upper7 sleeper, satvik gs, ticket no.[protected] and informed to office 15min early abt our pickup place.. But conductor or driver not stopped the bus at our place nor called to us abt our picking. After we recalling office expiring his departure time, they forced us to send in next bus. Its very bad experience.. Tomaro i will share further journey experience details... Worst service red bus online booking service we experienced. Hats off.

I have not reached at lucknow on time on 17 october 2017. So i have not attend the important meeting so i want to my full refunded the money because it was important office meeting and my client has waited for me and i have last time face this experience and lot of problem face and other passengers and his final dropping point is polythenic but he was left on outer side of lucknow and he was rude behaviour on the passenger. Passenger had helped in night of 17 october for maintenance the bus

This is tejas, a customer of your redbus.
I had booked tickets during dasara season and cancelled the same. The refund amount is 4699/-. Bus booked is canara pinto travels
I have called more than 20 times to the customer support and everyday the same answer. We are processing, you will get the refund today.. Etc. Etc.

Just for your information,

Me being a member of pro kannada activist groups, sad to see there is no kannada language in your customer support. You are doing business in karnataka right?.
Before i take any necessary actions to get back with the media and our kannada groups to protest against your red bus office in domlur, bangalore.. Will you guys take necessary actions to get the local language support in your red bus and my refund too.

Ticket no : tkat88747242
Mobile no : [protected]
Complaint no : 2071071, 2170698

From: "[protected]@redbus.in"
Date: 09-oct-2017 11:17 am
Subject: refund [ ref:_00d281kzya._50028wn7yg:ref ]
To: "[protected]@gmail.com"
Cc:

Account holder name:aiswarya sekhar moharana
Account no:[protected]
Bank name:andhra bank
Branch: gotha patna, bhubaneshwar
Ifsc code:andb0001731
It's been already a month i haven't got my refund back. Is this the service you provide to your customers?. Last week i was mailed that i will receive my money within 7 days and it has been said to me 3 times since my booking last month. I am going to give a consumer complain about this if not resolved soon.

I was travelling to goa on 18 october. Tickets booked through redbus and was supposed to travel through balaji tourists. Waited for the bus for 2 hours. Called up the bus operator, he didnt respond. Was contacting redbus to reach out for help but they also didnt respond. I was travelling alone and the hardships caused were cannot be explained in words. T ill date redbus is not responding.
Redbus to take this issue up asap, refund the money else i am moving to the consumer forum.

Dear sir,

I booked a ticket for 17th oct 2107, from delhi to kanpur through red bus.
In ticket boarding point clearly mentioned isbt kashmiri gate, bus departure time was around 7 pm from there, when i reached at isbt at 6:40pm i checked the arrival time with enquiry and they said there are no such bus who will departure at 7pm from isbt towards kanpur.

Then i tried to call customer care from my no. But response, then i tried upsrtc care no. But they said actual boarding point of bus was anand vihar isbt, which is 30 km from kashmiri gate.

I missed that bus on that day and this will cost me double money to book another ticket to travel because of huge rush, they attend the complaint but
Delayed in response and when i m asking for refund customer care guy disconnected the phone & not initiate the refund.

I was trying to log in the complaint on redbus portal but website shows no ticket booked from given contact no.

Sir i booked two tickets from guwahati to jorhat on 20 th october. My ticket number is tkbf72815975.in the mornung at 630am i was waiting at my boarding point khanapara the phone number that was given in the ticket, no one was picking up. Hardly i manage to find the bus. After getting the bus, i could not think about to travel such a long distance in that bus because the bus seats was so rediculous. The seats were like seats of minibus of cityservice. I was with my wife and she is pragnent so i could not even think about to board on that bus. So somehow i took another bus and travelled the journey. I request you take my situation seriously and return my money.
Regards
Babul saikia
Boragaon guwahati.

Dear red bus customer executive,

I have booked a ticked from bangalore to vijayapur on 17th october 2017 and the booking was made with geepee travels. I arrived at the pick up location 45min early but the person availabe at pick up loation said the location is changed and the bus will come at the location which is approximately 1km away from the pick up location, at reaching the changed location (Buses of different travel agency were standing) and tried calling the geepee travels support to get the exact location of the bording bus but the response was good. I made around 25 calls and he didnt respond.

The improper response made me to miss the bus and none of the geepee travels called me for the verification of me weather have boarded the bus or not.

The scenerio made me to travel by other bus, for this i need refund for the below given details:
Pnr:agb921oa
Ticket number:tkb[protected]

Thanks.

I booked a ticket in redbus one month before Diwali (Oct 18 2017) and paid. the night before Diwali they just sent an sms saying bus was cancelled.

Redbus says ticket was not cancelled and jayabharath travels says they cancelled it.

Because of their miscommunication customers are suffering a lot.

do take actions on them

I booked my tickets by redbus app and on 15/10/2017 at 8:40 pm i boarded vrl multi axel a. C. Volvo bus mumbai to goa bus at andheri which arrived late from the scheduled time i. E 7:46 pm. The condition of the bus was pathetic. There was loud rattling noise throughout the journey. The seat were so uncomfortable. The entire bus was viberating. When we informed the bus driver and helper about this noise issue and vibration of the bus. To our surprise they informed us that it's being one month that the noise and vibrations was occurring and told us they cannot do anyting about it as it's not in their capacity without the instruction from the head office.
This journey made me really sick and emotionally and physically drained me out when arrived my destination. I feel totally cheated on paying bus fare with an expectation of a smooth travel.
My details booked via redbus.
Route: *mumbai* to *goa*
Ticket no: tkbb54117961
Pnr: *318! 14838123~11488918*
Travels: *vrl travels*
Departure: *07:46 pm oct 15, 2017*
Seat numbers: *38*
Original fare: rs.1050.0
Redbus discounted fare: rs.850.0

I except full compensations of my bus fare and take strict action and fine the company for providing deficiency in their services.

I have booked a ticket on online redbus app from new delhi to jhunjhunun. I they have not provided any details regarding boarding point, bus number. I missed the bus and it was necessory for me to go to home on october 16, 2017. I have called to rsrtc customer care and asked regarding the boarding point, and i was responeded by authories to go to srai kalekhan... That was not the actual boarding point of bus... Actual boarding point was isbt, kashmiri gate. I would like to get compensation. I am adding screenshot of my booking details

I booked a ticket through redbus.in on 25.8.17. Ticket number (Tin)- tkap24926033 and reference id no - [protected]. I cancelled the ticket on the same day of booking. Till the ticket amount has not been refunded by the website. As per the website the refund will be done in 5-6 working days. Its nearly more than 15 days and thers is no sign of refunding from the website

This is the mail i received yet my payments are pending kindly do the needful asap.

Message receive from redbus...
Your ticket has been cancelled successfully and we have initiated the process to refund rs 892.5 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkas84866736
From: chennai
To: bangalore
Date of journey: 02/10/2017
Travels: national travels
Bus type: a/c sleeper (2+1)
Boarding time: 08:30 am
No of seats: 1
Seat number: su1

Through redbus, i had booked ticket from pune to indore for[protected] with rajratan tours. I received message that bus got cancelled due to low no of passengers. They give me booking for very next day but again it got cancelled and this time even didn't send sms. Rajratan just called and settled on phone call.

I raised concern with redbus (Tkt #1843514) for the same. But redbus helpline people asked me to send details through mail and then didn't respond.

I again called helpline and sent them mail with all the required details. Still no reply received from them.

Big time frustrated with such a weird behavior. Please help me with correct contact person. My cell no is [protected]

I am ramachandran.. I have booked ticket from sattur to salem on 08.10.2017. Pnr no: j[protected] tkt no : tkb[protected]. Bus timing 10.30 pm. Operator : kpn travels. Non ac semi sleeper seat no 24a.
Received driver no from kpn. When i called driver by 9.20pm [ driver no: [protected] ] he told bus got accident & he ask me to make my own arrangement. Then i called kpn sattur [ ph no: [protected]], he also replied same. I informed it to redbus, [[protected] extn 6] they also told they cant make any alternate & ask me to take care on my own. I received mail by 9.30pm comp no 2052840.& i left on my own.. For past 6 days i am repeatedly calling redbus for refund but not yet received any favourable reply. Do the needful

I am pradeep, a resident of andhrapradesh.
On 15 august 2017, i have booked a ticket through red bus e service for nagpur from hyderabad. I had opted for a window seat but i was made to sit in a non window seat. The staff didnt have minimum courtesy to respond to their passengers.
In addition to this the bus ran with a capacity double to its actual capacity.
The staff were drunk and reckless.
It is the mistake of red bus which partnered with these kind of travel agencies
Some passengers were even made to sit on floor.
Red bus should be sued seriously for this happening.
The name of the travels is pooja travels, bus no:6969, mahesh nagar, abids, hyderabad, telangana 500001