Red Bus Complaints & Reviews

Dear sir/madam

I have booked the ticket for the following bus. But couldnot board the bus as mr. Ganesh from svk travels called me and informed me that the bus is cancelled due to some technical reasons and informed me that within 2 days amount of 1810 rupees deducted will be refunded.

Details are as follows:

Boarding point ph. No.:[protected]
Svk travels
From visakhapatnam to hyderabad on wednesday, september 27, 2017
Ticket no: tkar76693774
Pnr no: ts[protected]elut/69527/svk - 55 (No dinner break)
Svk travels
Volvo a/c multi-axle semisleeper (2+2)
20:45
Reporting time :21:00
Departure time
Number of passengers:2
Boarding point details: kurmanapalem location
Near rtc depo
Landmark :kurmanapalem

As i have reserved that ticket through credit card i am unable to identify whether the money is credited or not.

I received two messages from redbus that the issue is resolved. But i havenot received any message regarding money credit.

Message received from red bus is as follows:

Dear kgb santhosh kumari,

Thank you for writing to redbus. We have registered your query with below details. Please quote the reference number for any future correspondence regarding this query

Reference number: 1949741
Issue type: bus cancellation
Category:

We are working on the resolution and will come back to you shortly.

For the above message, i received another mail saying that:

Thank you for writing to redbus[protected] ref:_00d281kzya._50028wnlb9:ref
Inbox
X

Customer care @ redbus [protected]@redbus.in via p8zo8q17tn91.28-1kzyaeaw. Ap2. Bnc. Salesforce.com
Oct 9 (4 days ago)

To me
Dear customer

Thank you for writing to redbus. We are currently working on your request and will respond shortly.

Your reference number for query is 2057985 (Please quote this reference number for any future correspondence regarding this query).

Going forward, please raise all your complaints by visiting the "write to us" section on our web/app, for faster resolution.

Warm regards
Redbus support team

Kindly do the needful. Money is not single penny, it is 1810 rupees, a huge amount for me. I have been doing all my transactions through red bus. It reflects the image of the website.

Kindly do me the needful and let me know the refund status.

I have taken khushi travels just for the sake of the dropping point (Shollinganallur). It was near my home only but that traveller dropped me 20 km before my dropping point saying that this is the last stoppage.
I have spent 1000 rs just for one seat from bangalore to chennai thinking of reaching it by 6 hours but it took 10 hours. No ac, no water, no pillow was provided inside the bus. Shameless redbus travellers.

I booked bus ticket from patna to jamshedpur on 5th oct 2017 from redbus & my date of journey was on 6th oct but due to some cause i cancelled my ticket. Today its been 6 days but still i haven't got my refund back to my bank account.
So, i request u to pl. Process my refund as soon as possible.

Ticket number:- tkaz20878289
From:- patna
To:- jamshedpur
Date of journey:- 06/10/2017
Travels:- singh travels
Bus type:- a/c seater/sleeper (2+1)
No. Of seats:- 1
Seat number:- sl4.
My email id:- [protected]@gmail.com

I had a journey on 2nd october 2017 from kundapura to bangalore in sri durgamba travels. But due to bus issues people were not agree to travel in that bus. Bus went back to depot. Then on 3rd october i contacted sri durgamba travels for my refund. They told to contact redbus. I contacted red bus through call and they are telling me to wait 24 hrs. Each and every time when i call them they are telling like this only. Today is 10th october. I contacted again bus operator and they are telling that they told them (Redbus) to refund my amount. But the problem is in redbus. So please kindly check my complaint.

This is a complaint against both redbus and an operator kanchan holidays.
1: kanchan holidays: ticket number tkaz67647621
I was travelling on kanchan holidays a/c sleeper (Z-1) from mumbai to sangamner on 8th of october 2017. My phone (Moto m rose gold) was stolen on board, a search of the passengers (No one had gotten on or off) turned up nothing as such there is a possibility that a member of the staff was involved and i need to get the relevant details for my police report. Even if no staff were involved i think kanchan holidays still has to answer for failing to protect their passengers safety and possessions, if a phone can be so easily stolen and "vanished" off a moving bus then it calls into question what they are doing to protect their passengers. I need contact details for kanchan holidays so i can contact their representative before filing my police report, i also need to know if there were any active cctv installed in the bus before i file the report. Please understand that as i view it kanchan holidays has as good as aided and abetted this crime by allowing conditions amenable to the phone getting stolen to exist if they have not provided cctv coverage.

2. Redbus
Redbus grievance redressal system doesnt cover any situation in which the person loses their phone on board the bus and cannot access their redbus app since they no longer have possession of their phone, sim or email account, please correct this or allow me to access alternate methods for grievance redressal at the earliest.

Please treat this as a serious incidence a crime occured on board a bus of a company that is affiliated with your platform. I am going to hold the concerned people to account even if my losses are made good, and claim damages and hold them responsible if they arent.
Please respond, stealing a phone is a crime and crime is an urgent and serious issue and i am willing to escalate this issue to the highest legal, social and police platforms available to me.

Dear sir,
I had booked non ac bus ticket from jamshedpur to gaya dated on 08/10/17 in maharani express for my father in law but when we reached bus stand to catch the bus then bus staff told us bus was cancelled because of some technical problems but we did not get any prior notification for it. And we also requested them to please arrange some alternative bus then he gave me sleeper seat sharing with other person. But my father was not comfortable with this seat so we payed again full seat charge for sleeper. This was really very embarrassing incident for us.
So i humbly requesting you to please look on this matter and helps for comfortable and ethically journey in india.

Thanks & regards,
Asit kr. Choudhary

I had booked 5 bus tickets (Pune to ahmadabad) on 6 oct 2017.
Ticket no.-tkb[protected]
Prn-b2y6u45x
We are waiting for bus on our boarding point for a bus. But suddenly we got a call from bus driver and he said that bus can't come to my pickup point and i have to come to another boarding point. Which is not possible for me so i refuse to come to another point. After many arguments they agrees to come to my boarding point. Then we wait there for at least for 2 hours from 6 pm to 8 pm but bus didn't come. When i tried to contact driver his phone was switched off. So we contact redbus but their lines are busy for 30 to 40 minutes. So we feel helpless and cheated and returned to our home. So we got cheated by redbus. We demand our refund and penalty on redbus for their wrong business practices.

I have booked a ticket to bangalore from koppal on 6th of october 2017
Bus has been cancelled
I came to know that bus been cancelled by the bus driver
I called driver when i reached pick up point in koppal
Ticket number : tkaw23634564

Am waiting in bus stop there is no buses here to reach bangalore
I need proper explaination and redbus should pay the fine.

Sir,
I booked online ticket from haridwar to delhi on dated 10/09/2017, departure time 23.45 pm.
I received sms on same day from uprstc site, bus has been cancelled, but reason not mentioned.
During online ticket, i also taken travel insurance policy, i proceed claim for bus cancellation, but insurance company want exact reason for bus cancellation.
If we provide exact reason, insurance company will settle my claim.

I talked ur customer care executive, but he not provided information, i mailed several time but not response.

So i request u pls solved my problem.

I had booked three tickets on 18th sep from chennai to coimbatore to travel in a1 arthi travels on 29th sep.
The same was cancelled on 27th sep with the privilege of 100% refund on cancellation.
I got mail that amount of rs.2550 would be refunded in 5-7 working days which completed on 4th oct.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkaf95873796
From: chennai
To: coimbatore
Date of journey: 29/09/2017
Travels: a1 arthi transports
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 09:10 pm
No of seats: 3
Seat number: d2, d1, u1

Worst service by redbus I have done booking from dehradun to ghaziabad(kaushambi) from red bus my ticket no is tkat82406288 . While travelling in bus, bus driver told that we don't go to ghaziabad(kaushambi) I don't know how u booked the ticket and he leave me 30 km before the destination point I have selected . I was with family. while travelling I made calls to red bus customer care and mail number of times but no one respond me I was in a big problem. it really disgusting any thing could have been happened to me and my family . Then some how my family manage to come at the location where bus drop at midnight by taxi and spending another rs 2000. I want my ticket charges back as I faced a life threatening problem and spend money from my pocket because of yours website issue I am really fed up with red bus service .

I have taken khushi travels just for the sake of the dropping point. It was near my home only but that traveller dropped me 20 km before my dropping point saying that this is the last stoppage.
I have spent 1000 rs just for one seat from bangalore to chennai thinking of reaching it by 6 hours but it took 10 hours. No ac, no water, no pillow was provided inside the bus. Shameless redbus travellers.

I have booked online ticket from bhubaneswar to kolkata, on red bus service, ticket no; tka[protected], pnr ; a2fe57dr, schedule departure was 02.10.17, mobile no : [protected]
9:00am, at 7am 2.10.17 i have call to[protected], for bus details but they reply me that"before 1hr of departure you will get details". Share a phone no.[protected] to contact, i have tried several times but no body responds. I have not received any massage regarding bus details.
There for couldn't board bus for kolkata, missed my office on 3.10.17
Request you kindly revert my money pl. Don't harass customers through careless service provider.
Regards
Ghanashyam sahoo
Ghanashyam. [protected]@rediffmail.com

I had tried booking a ticket on redbus on 1st oct 2017. Cash was deducted from my bank account, but the ticket was not booked. I received an sms: (Dear customer, we noticed that you did not complete your booking with us for your bangalore to kottayam trip.). Please help in getting the cash refunded.
From: bangalore
To: kottayam
Date of journey: 2-oct 2017
Bus: sam tourists
No of passenger: 2
Amount deducted: 1400

I have booked a bus ticket from goa to pune of October 2nd through redbus Trip ID: TKAS16003749.
There was only one contact detail of one person that its.
Bus timing was 7:30 from madgaon goa.i was trying to contact that person from 5 pm but the number was coming switch off..
then I tried to contact redbus customer care they have provided me wrong travel agencies details.
then when i called agian to get the answer they said it might be possible that the driver must be driving so that his phone is switch off wait for some time or else we will provide you another bus.
i tried several time to contact redbus customer care but then they have just raised one service request and then after that stopped picking my calls.
i waited till there till 10:45.and now i left with no choice other then spending another day in goa..
i missed very important meeting because of wrong information provided and have to spend more money beacuse of next booking.
and this is not ends here then around 10 pm i have received mail from redbus saying your issue is resolved.
how can they resolve my issue and what was the resolution I don't know..
this is the worst travelling experience of my life ..
I want my ticket refund as well as the hotel booking charges for the night I spent there..

Message: from: balaji rk date: 3 october 2017 at 8:17:25 pm ist to: "[protected]@redbus.in" subject: re: your complaint is acknowledged with reference number 2001643 - ref:_00d281kzya._50028va45z:ref dear redbus, further to my complaint the numbers given during my enquiry with you also do not exist. The numbers are [protected],[protected].in the second time i have been provided by your executive the common online bus booking enquiry number.[protected]. They informed us to contact redbus again. Notwithstanding, me and my daughter were waiting beside paradise hotel near neeta travels from 9:00 pm. The others also much unaware the position of the bus. After waiting upto 10:30 pm and returned as there was heavy downpour of rain and my daughter was not doing well. To our astonishment they called us at 10:45 from an untold number[protected] asked us to report to van. When we asked “why you are so late”, they have cut the pone and when we tried to contact back with the intention to join if they are nearby they did not pickup the calls. Once again from another untold number [protected] one more person called at 12:25 am of 3rd early hours and asked “where you are”. As a lady who is suffering due to sickness even if she travelled miss bhuvana, the passenger decided to drop the journey due torrential rain and could not have reached in time bangalore due to abnormal delay. Hence we were compelled to go by the next day flight. On this account

I wanted to give my complaint about the recent travel about a bus operator that i booked through redbus.

But they do not have the feedback system properly. The drop down box does not list the travel i made. They just gave 120 characters to give my complaint.

Also i could not rate the operator about my travel experience. This make the bus operator bold enough to make the mistakes he makes again and again because there are no negative points and comments he can get via redbus that would affect him.

I just went ahead to create a login. That too was very difficult and i could not create a new login to register any complaints.

Following is the complaint i wanted to make.
[protected]. Kumaran travels. Ch-to-mdu. This bus operator tactically sends msg that bus will be 1 hour delayed just 45 minutes before the bus departure time. I waited at perungalathur since 10.30pm. They reached only at 12.35 all the way from koyembedu to perungalathur, taking nearly 2 hours to reach perungalathur.
In the meantime they stopped the bus at each point all the way from koyembedu to tambaram inside the city and solicited for passangers for higher rates. They also filled my seat with a higher amount when they reached perungalthur. I stood there at perungalathur for 2 hours.

After 2 hours of standing they just gave me a last vaccant seat and shut me up. Very worst tactics.
I booked 4 days ahead through online to just to get this kind of treatment?
Govt buses far more better than this.

I booked two seats (U11 & u12), using red bus app on sri amarnath travels for the journey date 28/09/2017 from chennai to srivilliputhur. My ticket number is tka[protected]. Even though the starting point was koyembedu (7:50 p. M.), this particular bus is known to stop at various places in chennai including mahindra city. On that particular date, i received a message in the afternoon, that koyembedu will be the only boarding point. It wasn't convenient for me to leave office (Infosys ltd.-mahindra world city) suddenly and abruptly to board at koyembedu. Hence, i called sri amarnath travels and asked them if they would stop at mahindra city. They also agreed. However, when i called them again at 8:30 p. M. After reaching home, they said that my ticket was cancelled. For nearly an hour, i struggled to make them understand that i never cancelled any ticket, by sending them my ticket on whatsapp and also as an sms, but they denied ever receiving it. They said that two other people had boarded those seats and asked me to check the date. Even though everything was accurate on my ticket, they refused to believe it, putting me through mental stress and agony. My friend and i, both girls had to catch another bus late at night and pay another lump sum to reach home. I want my ticket amount (2398 rs.) to be refunded to my account, since i never travelled by that bus on that date due to their negligence and dishonorable behavior! I understand that this is a business, but the least i expect from a reputed travels is honesty-they should have had the guts to tell me that they raffled off my tickets, instead of lying to me about it which would have saved me a lot of time. I have already called red bus customer care and they assured me that i would get a refund within 24 hrs (Ref no: 2009075). Until i get a suitable reply, i won't be using red bus ever again and certainly won't recommend it to any of my friends or colleagues!

I have booked a ticket tkaw63420857 from hyderabad to bangalore for 3rd oct 2017 10:45 pm on 2nd oct 17. At around 2pm in afternoon when i cancel the ticket it is not accepting saying that the travel policy doesn't accept it.
Redbus has not informed the customer the travels policy, so by hiding the details it is duping the customer. I have lost my total ticket money by booking through redbus.

I have booked a ticket to travel from hyderabad to kerala on 1st sept 2017 through red bus. At the time of booking 14th aug i have paid 2100rs and got a conformation. Later on the same week i was surprised to see the msg that aeon connect have withdrawn their service from red bus and your refund will be initiated. Today 22nd aug i could see the same bus listed again with a whooping hiked price of 3500rs and they expect to take people for granted to pay the out of the world price. I will try my best neither me, nor any of my known persons will use red bus or aeon connect service if this issue is not solved.