Red Bus Complaints & Reviews

Hi,

I had booked the ticket from goa to hyderabad dated 25th december 2017 from "red bus" website. After booking, i got the ticket confirmation message in which there was a contact number of bus agency (Dhanunjaya bus).
On the day of travel i tried that number so many times but sometimes number was out of range, sometime no one picked my call etc.
As per the message, boarding point was (Panjim near ktc bus stand)...

Hi team,

I have booked a bus ticket in redbus mobile application. The ticket is from bangalore to goa and the travel date is 29/12/2017. Ticket id is tkd[protected]. Due to some plan change i want to cancel my travel tickets. I called to redbus customer care on 16/12/2/017 but they told that amount is not refundable as per cancellation policy.

While i booked the tickets we checked the cancellation policy and it was not mentioned that amount is not refundable in their mobile application policies. Please find the attached screenshot. When we raised the same concern with redbus team they denied to accept their mistake in mobile application and responded that the cancellation policy is mentioned in e-ticket issued after booking the ticket. Before booking the tickets they showed one policy while issuing the ticket they are enforcing another policies. You can check the attached screenshots for your reference.

Now a days its very common to cancel tickets with cancellation charges. I have given around 15 days prior notice to cancel my tickets but they are not refunding the amount back. How come they expect their customers to loose their 100% amount without travelling or using their services. It is so unfair to charge 100% from the customer and giving irresponsible answers to their queries.

I request akosha team to take this issues to concerned authorities and solve this problem. I hope your team can solve this problem and stand besides customers.

Thanks & regards,
Arun,
[protected].

I made a booking from pune to vapi and the seat allotted to me was already provided to someone else. I was asked to cooperate and wait till i was allocated the seat. There were other seats with the same issue. So i lost 1 hour sorting out all the problems plua 1 hour till a seat was allocated to me. This is really frustrating service by redbus and paulo travels.

Today i went through a very painful and unfortunate incident of not being able to travel even after doing the booking and even after being present at the spot 30 minutes earlier to the scheduled departure.

That's because i had by mistake booked a female passenger seat.

It is my mistake i didn't notice that it was ladies seat.

But having said this, the bus operator should also have informed me about...

Hi there, pnr#[protected]. As i'm first time customer using your service through app. I booked ticket bus# rj19-pb-3378 (Shreenath travels) bus was so dirty. The quality was so worst, didn't clean seats. You can clearly see dirt coming out of seats. How come you mention it iso 9001 certification??? Even bus operator was so rude including staff. Apart from that staff stops every city (Highway points) for earning extra money to ride local peoples other than reservation customer. It was hardly to move around. It feels like going in mumbai local train!!! What's point to book reservation seat & paying extra. Also random people travels with you, what's security of your luggage & safety. Please contact me & do some action.

I dr. D. Kothandan booked tickets having ticket no ticket no: tkcw17116743 and pnr no pnr no: ts[protected]drhl/63436/nshk srhd bng on 16/dec/2017 through red bus from shiridi to bangalore, at last movement message came the bus was cancelled and said me they will refund money, but they have not even arranged another bus for us. My family members suffered a lot. But still they have not refund my money back..
I would request to you to take action on red bus to refund money and make a justice for me.
Ticket booked through red bus

I am herewith sending the mails from red bus
Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.
Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus

Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.

Feedback redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)


To me


Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

I dr. G. Ramaiah booked my bus ticket by redbus on 15 dec 2017 (Ticket number (Tin): tkda45558905 from shiridi to bangalore for dated 17 dec 2017 that tckt was cancelled it on 15 dec 2017 (Booking trip id for this ticket is[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am herewith enclosed the mail which i got from redbus after cancellation.
Dear. Ramaiah,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 4420 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkda45558905
From: shirdi
To: bangalore
Date of journey: 17/12/2017
Travels: vrl travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 04:00 pm
No of seats: 4
Seat number: 9, 10, 11, 12

Best regards,
—
Team redbus


Support redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)

I dr. G. Ramaiah booked my bus ticket by redbus on 15 dec 2017 (Ticket number (Tin): tkda45558905 from shiridi to bangalore for dated 17 dec 2017 that tckt was cancelled it on 15 dec 2017 (Booking trip id for this ticket is[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am herewith enclosed the mail which i got from redbus after cancellation.
Dear. Ramaiah,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 4420 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkda45558905
From: shirdi
To: bangalore
Date of journey: 17/12/2017
Travels: vrl travels
Bus type: non a/c seater/sleeper (2+1)
Boarding time: 04:00 pm
No of seats: 4
Seat number: 9, 10, 11, 12

Best regards,
—
Team redbus


Support redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)

I dr. D. Kothandan booked tickets having ticket no ticket no: tkcw17116743 and pnr no pnr no: ts[protected]drhl/63436/nshk srhd bng on 16/dec/2017 through red bus from shiridi to bangalore, at last movement message came the bus was cancelled and said me they will refund money, but they have not even arranged another bus for us. My family members suffered a lot. But still they have not refund my money back..
I would request to you to take action on red bus to refund money and make a justice for me.
Ticket booked through red bus

I am herewith sending the mails from red bus

Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore for journey on 12/16/2017 9:30:00 am with tin tkcw17116743 has been cancelled.
Our customer care will call you shortly for arranging an alternative or refunding the amount as per your inputs.
Thank you for choosing redbus!
Best regards,
Your friends at redbus.

Feedback redbus [protected]@redbus.in via amazonses.com

Dec 16 (7 days ago)


To me


Dear kothandan,

We regret to inform you that your bus vastavika tours and travels from shirdi to bangalore on 12/16/2017 9:30:00 am has been cancelled by the bus operator.

We have initiated a refund for this tin tkcw17116743
Refund amount: rs. 3995
Refund initiation date: 12/16/2017 9:12:27 pm
Expected refund date: 12/23/2017 9:12:27 pm

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

Hi, i am trying to do a partial cancellation of my bus ticket - 1 ticket out of 4 tickets but redbus has denied every though we still have 4 & 10 days days to travel 25th dec 2017 & 29th dec (To & fro) even though the operator was ready (Srs) when i called them directly.

This is a very poor customer service from red bus - worst service

Please provide partial cancellation service and refund for the same.

Hello

I had booked ticket from red bus on[protected] for[protected] for ahmedabad to mithapur and my ticket number tkdf21733293.

I am trying to cancelled my tiket from yesterday morning but not able to cancel due to there system issue.

So today contact them for the same they give reason your bus operator is not give refund after 9:45 pm[protected] and i had already
Try to cancelled my ticket from[protected] ticket not canceled due to there system issue.

When i am trying to cancel ticket its gives error please contact our customer service number [protected].
I also trying there customer care number no one respond me.

Thanks
Hitendra

I had booked an outstation trip but cancelled next day. Trip was on 22nd i cancelled on 15th. I mailed them about cancellation as they requested. Inspite of calling multiple times, the cancellation is not done and i got trip details on 21st. This is very disappointing. I have called around 20 times and their customer support is not at all responding properly. Nobody picks, i have to try 10 times to connect.

I have booked ticket from pune to mumbai through red bus on 16th dec. Boarding time was 4.41 am and bus didn't come till 5.50 am, i called all available operators number multiple times but no one picked my call. So i called red bus customer care and they said we are canceling your ticket and initiating refund. However its been 6 days and there is no refund. Whenever i call red bus customer care, they say will update you in 24 hrs however nobody gives any update anytime. This is pure cheating. I was suppose to go mumbai for job interview and because of them i have lost an opportunity. Now they are not refunding my money.
Ticket:TKDA98675179

I b. Avinash booked a ticket through red bus from hyderabad to mumbai on 09/dec/2017, at last movement the bus was cancelled and said me they will refund my money back, they have not even arranged another bus to me. It is has been almost 14 days but still they have not refund my money back. I missed my job interview on 10/dec/2017 in which i missed my opportunity for my career.
I would request to you to take action on red bus and make a justice for me.
Ticket booked through red bus
Aditya tours and travels
Pnr no:d2f5deux
Ticket no:tkd[protected]
Seat no: 20, 19

I booked a bus tkt from hyd to chirala on nov 13th in redbus app, at boarding time the bus was cancelled they arranged a/c bus, but i am unable to travel on that a/c bus bcoz of personal problem in winter season. I didn't travel on that day, i called to travel operated and informed that i didn't want to travel on a/c bus. After that they said tkt was cancelled and the money will refund to u within 3-4days. Till now i didn't receive any refund. I spoke to redbus customer 5-6times but no use of it.

Have booked two seats in sai rk travels on 06.12.2017 as my journey was on date 10.12.2017 from hyderabad to machilipatnam through red bus online. I got the bus cancellation message from sai rk travels, and i a have raised complaint to redbus, ref no. Is 2669218. Yet amount not got credited to my account. I kindly request you to take necessary steps to refund my amount.

Ticket no. Tkcz40613246

Dear. Prabhakaran t s,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 785 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkcp85678817
From: chennai
To: thiruvarur
Date of journey: 28/11/2017
Travels: srm transports
Bus type: volvo a/c semi sleeper (2+2)
Boarding time: 10:40 pm
No of seats: 2
Seat number: 17, 18

Best regards,
Team redbus
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Still not received the refund money..

Like to put complaint against driver and assistance, against the subject bkg detail, at darvad they had board a group of 16 passenger without reservation, all the passenger were under drunk state, paying card /smoking and loudly speaking, some of those sleep on footway space blocked. I placed complaint to driver and assistance but they didn't respond, again at the dropping point we were drop one km away to juinagar stop from as per our bkg our actual dropping point was lp nerul. We have spend additional rs150 for auto. Driver and assistance speak louder and getting heat argument with us.. Pls take necessary action.
I m aslo filing a complaint with transport and consumer authority against grievance.

I booked a ticket 2 weeks back and after that I got a call from bus operator that the bus is cancelled.I didnt get my refund back its been 2 weeks now.Every time I call customer care they either put my call on hold or they say I will get refund by the end of day.Really disappointing stuff.I will never ever book any tickets from Red Bus.More over they are behaving like it is my problem to and they are demanding prove of ticket cancellation.As it is a holiday season and the bus fares are also high so I cannot even book another ticket as I didnt get any refund.Please try to do the needful

Dear sir, i booked ticket pnr[protected] my schedule pick up was from zadeshwar, bharuch11.30pm, but the bus won't stop at zadeshwar and left without picking me up from flyover, i was waiting at that point for 2 hours, trying to contact at office and bus operator but no one answering my call. Need refund of my ticket money, kindly please take action and suggest me what to do. Also i registered one more complaint on the same day of losing my bus travel ref no-2650458. Also i am very upset because of red bus poor response on my complaint, need quick action upon the same issues.