Red Bus Complaints & Reviews

I received call on 30 nov 2017 from maharaja bus regarding bus cancellation. I informed redbus and as per their direction i have lodge complaint. Following is subject and reply
Your complaint is acknowledged with reference number 2504583 - ref:_00d281kzya._5000iyzdoz:ref

Dear customer,

Thank you for writing to redbus. We are working on the resolution and will come back to you within next 24 hours.

Complaint reported time
Promised closure time
11/30/2017 7:02 pm
12/1/2017 7:02 pm

Till today no reply and while calling to customer care they give false assurance.

Planning to take legal action for online fraud.

I had to travel from delhi to lucknow at 6:00 on[protected] using following detail by ashok travels (Regd.).
Ticket no: tkcs89284230
Pnr no: c24958by

But no bus arrived to take us at boarding point mentioned and no communication was being made regarding this by travel agency. Even my calls were not being responded and no alternative was suggested finally i have missed my trip. Please refund the amount as soon as possible as i have finally not traveled due to transporter's blunder.

Called the the bus operator he is okay to give me a cancellation refund but redbus redbus india policy does not allow me to cancel the ticket.

Tkcp66252660

The mobile app has no option to cancel the ticket. You are forcing me to keep the ticket while i am not traveling. So according to your records - i am travelling while i am not. Very ambiguous and dangerous.

How can you ensure no other passenger will travel against my name? Your design of the booking system is awful.

Your records prove my false presence that i was in the bus. Atleast allow me to cancel the ticket.

Your support team also cannot cancel. Pathetic!

Am unhappy customer. Every one said abhibus is good. I agree.

I booked a ticket (Tkd[protected] in redbus on 8th december 2017 to onward my journey from chennai to ervadi (Ramanathapuram) in parveen travels and my boarding point was @ perungalathur. When i reported for my journey @ perungalathur, parveen travels operators were telling that the bus i booked was not going to ervadi (Ramanathapuram) instead it was aligned to nellai (Ramanathapuram). I contacted redbus and they provided me a solution that the bus was just going to stop 4 kilometers before the destination but the real difference between these two destinations are 172 kilometers. Redbus is just providing irrelevant information in their application and just filling their pockets with passengers money and they don't care about the passenger's sufferings.

Last month 24 i had booked a bus there are so issuse with bus opreator and the bus condition i had complained against the bus condition and the bus operator so many times but till now there has no action with this case. I had already shared my problem with your team but they do not give any response.
Bus opreater was a cheater. He call the police without any reason

Ticket no. - tk4u27978389 booked in march. Bus was cancelled at the last moment and no alternative provided. I initiated a complaint vide ticket id - 976475 and have been following up for the refund for the past 8 months and utter rubbish response from their end.
Each time i contact the customer care, i have to explain the whole scenario for 10minutes. Fraudster service is the exact word for them

Hi. I am imran khan, i booked a ticket for lucknow on for 2nd december.
Bus departure time was 11 pm but it was not avail till 11:45, i had a flight for kolkata next mornig thats why without taking any risk i hire a taxi..
I need my money back.

Ticket no: tkcv32049537
Pnr no: xchb[protected]
If you require, i can send soft copy of all docs...

Dear sir / madam,

Reference no:
Ticket no.: tkcs91021125
Pnr no.[protected],
Departure :12:35am dec 1.2017
Seat no: 12
Boarding point : malad east, karar village

I had booked one tickets from mumbai to ahmadabad through redbus.in. I have received following message during departure time 12:10 am.

"hello, you buscode a50 form goa to ahmedabad via mumbai is cancelled due to sudden breakdown due to sudden breakdown. Very sorry please collect your refund www.paulotravels.com"

Nobody is informed me form redbus or paulo travels earlier before departure time.
I have called customer care of paulo travels and redbus but nobody is responding.

I have missed my exame on 1st december at ahmedabad.
This is very poor service from redbus or paulo travels?

I am awaiting for your positive response.

When shall i receive refund?

Please help me with this issue.
Ticket no.: tkcs91021125
Pnr no.[protected],
Departure :12:35am dec 1.2017
Seat no: 12
Boarding point : malad east, karar village

Regards,
Umeshkumar indralal bhatiya
+91-[protected]

I cancelled the ticket from tirunelveli to chennai by contacting customer care on 22.11.17 at about 43pm thro ivrs and as already explained and i was assured that my tkt was cancelled and a refund of about rs 1400 would be made,

The operator from hebron transport called on me on 23.11.17 to ascertain my travel. Then i understood that redbus did not cancel my tkt.
But redbus cheated me by informing that they did not receive any request on 22.11.17from me for cancellation and refused to refund

I had book for bus from shirdi to mumbai money get deducted and bus operator called me and informed about bus cancellation and altertate bus arranged at 4pm however i checked out at 1pm due to cancellation of bus i suffered 1pm to 4pm no hotel. Very bad experience my money get stuck, need to pay again for bus for that i preferred redbus only after this issue, it is my kind req pls make 100% refund in mu case i had made payment of rs 422.20 pls send me full refund. Pls refer my attached document, for that i claiming full refund, in this case there is not my single mistake and still i suffer,
Kindly help me for 100% refund, which is deducated from my mode of payment

Due to cancelltion of 1pm bus, i have to stay 3hours in shirdi on road during high sun in mid noon,

Dear sir
Bus no up 22 at 1351 ke bajay
- ashok travels regd - your journey details: busno: rj09pa3977, serviceno: delhi-bansiacseatersleeper, seatno: s, t. Track yourbus at https://goo.gl/yiwX8S.bus se basti ke liye chali raste me bus 11.30 pm ko kharab ho gayi. Phir hum whna se cab se aaye. Please meri payment mujhe wapas karne ki kripa karen.
Satya prakash
[protected]

Ticket booked from bangalore to ernakulam on 4th of nov 2017. Ticket not booked created, but money got debited from account. As per bank customer care and bank statements, money got successfully credited to redbus account. But they are not agreeing the same and i am behind redbus from past 22 days. Redbus is not considering my mails and not responding properly. Please take immediate action so that none of the customers will face the same in future.

I tried to book ticket using redbus.in website but unfortunately due to some technical glitch the tickets were not generated. I asked them to refund on the same day i. E. On 3rd nov but it was not possible from their end. The amount for the same ticket was debited twice from my account and i got the refund of one and that too on 15th nov which was very late from the date of the incident. And since then i have been suffering and calling them for the refund. I haven't received any positive response from their end and now almost half month has passed and half of my amount hasn't been refunded yet. So now i want the compensation for the time, money and stressful efforts made by my side plus the unethical behavior and not at all supportive nature from their end.

I want to partial cancel my ticket no. Tkca79323225 tuticorin to chennai for 1/12/2017.
The ticket states partial cancellation is allowed.
Please cancel seat no l5 and process refund asap.
Redbus app doesn't allow partial cancellation.
I tried calling in the customer carr numbers given in the internet but was not able to talk to any customer care executives.
Please resolve the issue immediately

I am using red bus app for bus ticket booking. After a long time red bus gives some discount as cash back on ticket booking, so i got also cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transfer my wallet cash to my bank account. Therefore i request to redbud team to please return my wallet amount to my bank account
My mail id :[protected]@gmail.com
Ticket number:tkcc39568420...

Sir,
My name is ravi kishore on 22.11.2017 i booked ticket for my father from marturu ka to hyderabad. Actually my intention is to book from marteru but mistakenly it is mentioned as marturu ka. After booking the ticket i realized the mistake and contacted immediately the red bus customer care but they said it not possible to cancel the ticket and no money will be refunded and even not possible to alter the ticket. I want justice for this transaction.

I tried to book tickets from redbus website but unfortunately due to some technical glitch the tickets were not generated and amount got debited from my account twice (For the same seat) i. E rs. 1016. I asked them to refund money the same day but they said it is not possible. This incident happened on 3rd of november and when i saw that they did not respond for a long time or even bothered to contact me for the same, i called them on 7th november. On response to my call they said the auto refund failed so we will have to initiate the neft. Shouldn't it had been their duty to contact me and inform that the auto refund has failed and ask me to provide them with my account details! Since then i have tried calling them couple of times asking for refund but every time they ask me to wait for 7 days. On 15th november they refunded rs. 508 and when i asked for the refund of the rest of the amount they asked me to wait for another 7 days. Now half of the november month has passed and still the amount hasn't been refunded. Due to this incident i have already wasted a lot of time, money plus i was also not able to focus on my work.
Now, i expect an instant refund and an additional compensation for the lack of support and unethical behavior on their part and the time that i wasted on focusing on all this along with being stressed out.

I have my ticket from pune to amravati on 16/11/17 of shree khurana travals at 10:00pm from wagholi pune. Bus got failed midway & didn't provide transport to amravati. We have to manage at our own. So need refund of money rs. 815.0
Details
Redbus ticket - tkcb61915180
Pune - amravati thursday, november 16, 2017
Ticket no: tkcb61915180
Pnr no:[protected]
Shree khurana travels
Volvo a/c multi axle sleeper (2+1)
21:45
Reporting time
22:00
Departure time
1
Number of passengers

This is one of the shocking and serious experience i ever had with redbus. I have booked a ticket (Attached ticket details) for today. Bus was supposed to arrive at 10.50.. First of all bus was tagged with live tracking while booking, but today received a message saying no live tracking available for bus. Did not get bus details or any contact number.. The contact number given in ticket was not picking the call. I mean what is this.. There is no proof that there is bus which i booked. I did not get any call. After waiting for one and a half hour, i took another private travel (Jugaaad).. This is seriously frustrating.. Are you guys sure the bus i booked from ur site actually exists..!!!? I seriously demand an refund for this and to take necessary action against the bus operator.. I am a regular customer for redbus. Seriously shocked by this.. I mean i was in middle of the road in midnight for almost one and a half hour and no idea where is the bus..

Redbus complain num - 2394870

Ticket details are in attachment

I had hired a bus fro red bus for a family outing planned for 29 sep 2017. Booking reference# 4cak7nx64u. However, the operator was unable to complete the trip since he did not carry his driver's license. We had to arrange alternate transport to complete the trip.
I had requested redbus for full refund but settle for 60% refund which amount to rs 15445. After lot of struggle i got rs 6405 as refund on 2 nov.
It has been more than 1.5 months i am yet to get rest of the amount from redbus. I have been following up with redbus representatives over phone an email. The representative just gives some false hopes.