Red Bus Complaints & Reviews

Message: from: balaji rk date: 3 october 2017 at 8:17:25 pm ist to: "[protected]@redbus.in" subject: re: your complaint is acknowledged with reference number 2001643 - ref:_00d281kzya._50028va45z:ref dear redbus, further to my complaint the numbers given during my enquiry with you also do not exist. The numbers are [protected],[protected].in the second time i have been provided by your executive the common online bus booking enquiry number.[protected]. They informed us to contact redbus again. Notwithstanding, me and my daughter were waiting beside paradise hotel near neeta travels from 9:00 pm. The others also much unaware the position of the bus. After waiting upto 10:30 pm and returned as there was heavy downpour of rain and my daughter was not doing well. To our astonishment they called us at 10:45 from an untold number[protected] asked us to report to van. When we asked “why you are so late”, they have cut the pone and when we tried to contact back with the intention to join if they are nearby they did not pickup the calls. Once again from another untold number [protected] one more person called at 12:25 am of 3rd early hours and asked “where you are”. As a lady who is suffering due to sickness even if she travelled miss bhuvana, the passenger decided to drop the journey due torrential rain and could not have reached in time bangalore due to abnormal delay. Hence we were compelled to go by the next day flight. On this account

I wanted to give my complaint about the recent travel about a bus operator that i booked through redbus.

But they do not have the feedback system properly. The drop down box does not list the travel i made. They just gave 120 characters to give my complaint.

Also i could not rate the operator about my travel experience. This make the bus operator bold enough to make the mistakes he makes again and again because there are no negative points and comments he can get via redbus that would affect him.

I just went ahead to create a login. That too was very difficult and i could not create a new login to register any complaints.

Following is the complaint i wanted to make.
[protected]. Kumaran travels. Ch-to-mdu. This bus operator tactically sends msg that bus will be 1 hour delayed just 45 minutes before the bus departure time. I waited at perungalathur since 10.30pm. They reached only at 12.35 all the way from koyembedu to perungalathur, taking nearly 2 hours to reach perungalathur.
In the meantime they stopped the bus at each point all the way from koyembedu to tambaram inside the city and solicited for passangers for higher rates. They also filled my seat with a higher amount when they reached perungalthur. I stood there at perungalathur for 2 hours.

After 2 hours of standing they just gave me a last vaccant seat and shut me up. Very worst tactics.
I booked 4 days ahead through online to just to get this kind of treatment?
Govt buses far more better than this.

I booked two seats (U11 & u12), using red bus app on sri amarnath travels for the journey date 28/09/2017 from chennai to srivilliputhur. My ticket number is tka[protected]. Even though the starting point was koyembedu (7:50 p. M.), this particular bus is known to stop at various places in chennai including mahindra city. On that particular date, i received a message in the afternoon, that koyembedu will be the only boarding point. It wasn't convenient for me to leave office (Infosys ltd.-mahindra world city) suddenly and abruptly to board at koyembedu. Hence, i called sri amarnath travels and asked them if they would stop at mahindra city. They also agreed. However, when i called them again at 8:30 p. M. After reaching home, they said that my ticket was cancelled. For nearly an hour, i struggled to make them understand that i never cancelled any ticket, by sending them my ticket on whatsapp and also as an sms, but they denied ever receiving it. They said that two other people had boarded those seats and asked me to check the date. Even though everything was accurate on my ticket, they refused to believe it, putting me through mental stress and agony. My friend and i, both girls had to catch another bus late at night and pay another lump sum to reach home. I want my ticket amount (2398 rs.) to be refunded to my account, since i never travelled by that bus on that date due to their negligence and dishonorable behavior! I understand that this is a business, but the least i expect from a reputed travels is honesty-they should have had the guts to tell me that they raffled off my tickets, instead of lying to me about it which would have saved me a lot of time. I have already called red bus customer care and they assured me that i would get a refund within 24 hrs (Ref no: 2009075). Until i get a suitable reply, i won't be using red bus ever again and certainly won't recommend it to any of my friends or colleagues!

I have booked a ticket tkaw63420857 from hyderabad to bangalore for 3rd oct 2017 10:45 pm on 2nd oct 17. At around 2pm in afternoon when i cancel the ticket it is not accepting saying that the travel policy doesn't accept it.
Redbus has not informed the customer the travels policy, so by hiding the details it is duping the customer. I have lost my total ticket money by booking through redbus.

I have booked a ticket to travel from hyderabad to kerala on 1st sept 2017 through red bus. At the time of booking 14th aug i have paid 2100rs and got a conformation. Later on the same week i was surprised to see the msg that aeon connect have withdrawn their service from red bus and your refund will be initiated. Today 22nd aug i could see the same bus listed again with a whooping hiked price of 3500rs and they expect to take people for granted to pay the out of the world price. I will try my best neither me, nor any of my known persons will use red bus or aeon connect service if this issue is not solved.

I have booked a ticket from bidar to bangalore for 2/10/2017. I had earlier erroneously selected 1/10/17 as the date, and later booked the ticket as per our existing schedule. To my surprise i was cancelled my refund on the grounds that the operator did not honour his commitment. I spoke to mr. Ganesh sakhare - so called team lead who put me on hold for a good twenty minutes before calling me back with an 'apology'. He again summed up my plight in one word which is 'sorry'.
I've made it abundantly clear to him that this is the last time i'm ever going to use redbus and i'll be using other portals for my extensive travel that i keep doing using redbus.

If a company cannot overlook a simple mistake of a date for one of your longest users, then i don't think that i deserve to be with such a company.

I am travelling sattur to chennai by abinaya travels.. My hand fully observed more rain water due to the worst maintenance of the bus operator.. The rain water leaking continuously on my hand and face from the top of the window glass... Dont promote this type of operators on redbus... I need compensation for this worst travel i never travelled like this

I have booked a ticket trough red bus application, bus will starts at 10:50 pm from the boarding point, i have reached boarding point at 10:30, at that time the red bus and the travels{meghana} stating that the bus was cancelled and they are not arranged any alternate for me, i felt so uncomfortable and i could not reach my destination on time, i hope kindly take some actions on them

Booking - chandigarh to ludhiana

Ticket no: tkat80411549

Pnr no - lti-api[protected]

Hi,

My self nitish kumar patel.

I booked ticket on[protected] from chandigarh to ludhiana. Departure-12:45 pm, seat no.12,
When i went to in side bus and spoken with bus conductor about seat then he told i am not provided any seat if booked through red bus,

I am very upset and sorry to say, this is very bad experience with red bus, this is worst. I am deeply regretting now.

Coordination is so poor or null. I called to support number but no result found. Redbus didn't take any responsibility towards the booking bus.
Also i am try to cancel ticket then he not allow to cancel,

What is this?
Are you kidding with me?

I will raise this issue to high-level.

Thanks!!

Regards
Nitish
[protected]

Package: one day tirupati package.
Ticket no: pl[protected]

Hi team,

I am sorry to say, this is the worst pilgrimage ever in my life. I used to travel mostly towards tirupati via kstdc. This time, i gave a try to redbus, which i am deeply regretting now. I took pilgrimage package not made a booking for bus or hotel.

Coordination is so poor or null. Redbus didn't take any responsibility towards the package except booking the hotel and bus. I don't know why are calling its a pilgrimage package.
There is no help or support from redbus.

We just took a bus from bangalore along with many others. No idea how many were there for package. We came step down at tirupati at nearly 4.20. No one is there to pick us. After a while i asked a middle aged man (Mohanraj s). Are you on redbus pilgrimage package and he told yes. I was wondering that time thinking what to do. The ticket is not having any contact number of hotel or there was no one to pick us. Then we found hotels number and contacted them. They told you can take an auto and come. If we can do everything, then what is point of this package. We asked everyone over there to find anyone facing same issue from redbus. We found 4 more. We took a auto and went to hotel. The hotel paid for auto. Great!!

The hotel guy (One on the reception) was not much aware of what was going on. We asked them when to leave for darshan. He is like anytime.

Atlast by 8 i left the hotel, no is asking about breakfast or any information about the others. I went and asked him he told you can have it from here, then he arranged a guy who took me to bus stop by walk and got me a bus. I have no idea about what to do after reaching there or no information about the other devotees. If this is the kind of service you are providing. Then just stay with bus booking and hotel booking. Don't call it pilgrimage package.

I went to temple. Since it's navarathri, then temple was over crowded and all i have is free darshan ticket. After a every long queue, nearly after 3 hours i went inside a cabin, where it was excepted time of darshan is next day 5 am (27/9/17). I was so happy to knew. Since my phone was with ttd. I have no way to contact anyone and my return bus was at 11 pm today (26/9/17). All i can do was just coming out without darshan.

If you people have no idea of what is going on there in tirupati. How long it will take a devote to get darshan?. If you can't arrange a single guide even to help us. Why the hell you call it as pilgrimage package and looting us?. We know to book bus and hotel tickets with/without help of redbus. Please don't waste our time and money.

Next is about hotel (Slv grand), without saying this it won't be complete, i got a room where there is no remote for operating tv and setup box. The flush is not working. Untidy bed, and the best part is food, we can't choose anything whatever they are giving we have to eat. At the end got a call a from nikhil he told my drop off is arranged. When we went down the hotel guys told its walkable distance only. So in this rain we both walked to find our buses.

Worst pathetic horrible disagreeable unpleasant awful terrible service by redbus

You are good at booking bus tickets. I never faced any issues till this time. With that belief i booked this. Pilgrimage package means not booking of bus ticket or hotel, it's so many things more to do with. Kindly do see kstdc, thomascook or via how they are working.

I am posting this feedback on all social medias and never suggested anyone to use redbus pilgrimage.

I booked ticket on[protected]monday) from thanjuvur to chennai in New united Travels. departure-10:30 pm, seat no.9. LATER I GOT A CALL FROM[protected].I didn't cancelled my ticket but they(redbus operator) said, " your ticket was cancelled due to bus routes and timings are changed and we will refund the full amount rs.400 to your account".

if you cancelled my ticket then how can i go to chennai?
still the amount was not refunded.
what are you doing sir?
daily i call you, you simply said, "it will automatically updated in 24 hrs".
are you kidding me?
how long we wait sir?
please reply...

Hello,

I'm writing this to report an issue with red bus. None of them in redbus were able to help me out. Recently i booked a mini bus through redbus for our upcoming family trip with rs20/km. Booking number hatj9d6gx2. I paid initial advance and started contacting costumer care for traveler details. I didn't get any response for 3 days. Then i called again and finally able to reach respective person. Surprisingly she informed me that bus travelers are charging rs.2/km more than what they initially coated. I tried reaching everyone, but no luck. One senior supervisor explained me that their employees forgot to update the price during my booking, he want me to pay for his mistake. I'm traveling in next 6 days, i booked all the hotels, but i'm not sure about this bus. Kindly do the needful. I believe in redbus service. Thanks!

In sep 8 2017, i booked two ticket for madurai to chennai sleeper, but due to some reason i cancel the trip, in the booking free cancellation policy is available, i always cancel the booking before end of cancellation policy. They said after 10 working days amount should be refunded but now it 14 days are over still they cannot give the refund amount. It makes bad reviw about redbus booking...
Immedietly need to refund the amount...

I have cancelled a trip in redbus. My trip id: tk4v46563289.. So the amount was transferred to my wallet. I have raised an email regarding my wallet amount transferred to my bank account.. It's been 60 days. But there is no response from the redbus customer care.. I have been waiting so long.. Please take steps immediately to return my wallet amount to my bank account....

Hi,

I tried booking on 4 sept. 2017. Transaction failed twice. First time received the refund in redbus wallet but 2nd time haven't received the refund. Raised many complaints to redbus through phone[protected], email but not getting a proper response & closed the complaint.

Regards,
Kiran

Name - kiran kharpi
Email - [protected]@yahoo.co.in

Dear Sir,

We wish to inform you that we have booked a ticket for return journey through red bus on 24.8.2017 for travelling from Salem to Bangalore to undertake journey on 10/9/2017 (Ticket No. TK9N[protected] Praveen Travels). But, on 10/9/2017, it is suprised to note that your travel agent M/s. Praveen Travels has asked our children to get down from the Bus since they want to allot these tickets to other passengers since they have offered huge amount for allotting seats in their name. This is totally un acceptable to us. Please also note that out of 4 passengers 3 are girls and one boy and all at the age of 20. This created total mental agony, stress and torture to them. This is in continuation of my complaint to customer service team Management of Red Bus regarding the atrocities done to the travellers and one of the traveller is my daughter. Consequent to my discussion I have sent several mails but in vain.

I can only say that l have shown displeasure to red bus Management team for their casual approach and handling the case vide my emai dated 10/09/2017. You may notice from the above we have boked the ticket 17 day ago and confirmation to this effect is received by us.

Since, it was on Salem high way, they have left only with one choice of staying nearby hotel. They have stayed for the night since they have failed to make alternate arrangement. Next day we have made our own arrangeent and left for Bangalore.

We have asked the following question to them:

1. When we have booked the tickets - How can they ask us to de-board from the Bus??
2. How can you issue the tickets to other passengengers by taking huge amount??
3. Why the hell Travelsus/re b not arranged alternate Bus within 1 hr. despite many requests??
4. Why there is No Hotel arrangement is not made from your end??
5. What is your reply on something happens to girls??
6. Why transport is not arranged to them to transport to Hotel??
7. Why the Bus ticket charges are not refunded??

We have also asked them to take action as follows:

1. Refund Bus Ticket fares for all passengers; Rs. 3, 518/-
2. Reimbursement of Lodging charges 10/9/2017 - 7.00 P.M. to 11/9/2017 8.00 A.M. - Rs. 5000/-
3. Transport charges from Praveen travels to Hotel : Rs. 1, 000/-
4. Salem to Bangalore travelling charges ( Rs. 5000/-)
5. Compensation for Mental agony, torture, Wastage of time, 4 (4 persons) man days - Rs. 10000/-

The total amount claimed Rs. 24, 518/-.

In response to our communication, they have informed only that they will refund ticket charges of Rs. 3, 518/-, but not received so far.

We also would like to approach social media if they do not settle the above amount within 10 days.

We request you to kindly look into the matter and take action against red bus at the earliest.

Thanks.

M. GOPALAKRISHNAN.
Email: [protected]@gmail.com

Sir,
We have cancelled the ticket but the amount was not refunded. The details are below,

Dear j a shanmugapriya,

We have cancelled your ticket tk9c73539986 and initiated a refund request for amount rs. 2623.95 on 9/4/2017 6:45:08 pm
The amount will be credited back within 5-7 working days.

Here are further details:
Refund amount: rs. 2623.95
Cancellation charges: rs. 0
Ticket number (Tin): tk9c73539986
From: thrissur
To: pondicherry
Date of journey: 9/5/2017 12:00:00 am
Travels: ybm travels
Bus type: a/c sleeper (2+1)
Boarding time: 1305
No of seats: 1
Seat number: 6

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

I have booked ticket from bangalore to pune on 11th august 2017 through red bus. The bus operator vastavika travels cancelled trip and informed to me on 31st july, 2017. My ticket number is tk7w63982879 and pnr is ts[protected]fvbe/44941. From that day onwards many times i have complained to red bus authorities through mails and customer care engineers for refund of my money. My reference numbers for query is 1598249,[protected], 1742519 and 1835339.in addition to that i have complained to many times customer care engineers. But i am very sorry to inform you that these guys are not properly responding or try to resolve this issue. I have all the details regarding sms, voice message from vastavika to myself regarding bus cancellation and all other details...

Hai,
This is rachana shetty, i booked ticket in 3.9.2017 for traveling from banglore to dharwad 8.9.2017 but in some personal reason i cancelled the ticket in 6.9.2017. Till now am waiting for refund amount 350 but not yet received. Can you please help with this issues because its too late am already waiting many day fro refund amount
Bus ticket number - tk9y67579433
Bus - reshma tourist

I had canclled my mumbai to hyderabad ticket last month 18 but still money i did not get back. Online it is showing money has been refunded but in account statement i did, t get. Several times it has happened. If this time seriously red bus is not giving back my money i should take some action

Ticket details:
Ticket number (Tin): tk9c92292346
From: mumbai
To: hyderabad
Date of journey: 19/08/2017
Travels: orange tours & travels
Bus type: volvo a/c multi axle semi sleeper (2+2)
Boarding time: 05:40 pm
No of seats: 1
Seat number: c1
Regards