Red Bus Complaints & Reviews

I have booked a ticket from chennai to coimbatore in sriram travels (Pnr srth8dm383837) on 14.08.2017. One day before i receive a call that bus has been cancelled due to mechanical problem.

Then i wait for refund but not happened. Then i called customer care and there reply is as below

([protected]@redbus.in [protected]@redbus.in via e1h99o328akj0y.28-1kzyaeaw. Ap2. Bnc. Salesforce.com
Aug 18

To me
Dear customer,

Your service ticket id: 1668264 needs more time for further investigation and we will revert within 1 hour.

We are sorry that it is taking us longer than promised, to resolve your complaint.

Yours sincerely,
Redbus team)

After that i was tried several times but unable to contact customer care.

So, kindly look in to this and solve the problem. So far no refund made.

By mistake ticket book from ranchi to patna as i wanted to book tocket from patna to ranchi for refund related i talk to customer care executive and his senear sipervisor but did not got any help

Also talk to bus authority over the phone my brother has visited personally the bus counter but did not get any help

Also i right mail to red bus authority but did not get any help

Today received call from your side and requested so raising this complain but i known will not get any support

For your reference sending you the ticket details

Redbuslogo eticket
Need help with your trip?
Boarding point ph. No.:[protected] bharat paryatan (Patliputra services)-customer care:[protected]
Write to us here
Ranchi - patna friday, september 1, 2017
Ticket no: tk9v73596928
Pnr no: agb9116h
Bharat paryatan (Patliputra services)
A/c semi sleeper (2+2)
20:45
Reporting time
21:00
Departure time
2
Number of passengers
Boarding point details
Ashoka hotel
Location
Ashoka hotel
Landmark
Ashoka hotel near mecon doranda ranchi mob. No.:[protected]
Address

Book hotels in patna
Mr vivek kumar mishra
Seat no. R38w
Mr anchal kumar singh
Seat no. R37
Note : this operator accepts mticket, you need not carry a print out

Greetings,
I booked a trip using red bus mobile app on 20th august 2017 (Trip date:24th august 2017) and i canceled the trip. I received a message saying that amount will be refunded within 10 days. It has been more than 10 days since my cancellation. I tried calling your customer care and i am not able to reach you, people. My reference id ([protected]), refund amount (800inr) and ticket number (Tk9c[protected]. I don't have any idea regarding the details i have provided is enough for you. I want to know the reason behind the delay in refunding (From your side or bank side). It would be better if you clarify your side. Kindly reply me asap.

Thanks in advance.
Sowndarya ramakrishnan

Dear Sir/Madam,

I booked a ticket today in RedBus, journey from Coimbatore to Chennai planned on 7th September via National Travels. My bank account was debited Rs.425 the ticket cost but I didn't received any ticket confirmation via mail or SMS.. I already booked complaint which was promised to get resolved but it wasn't rectified till now .(reference number 1796294 - ref:_00D281KZyA._50028svsEM:ref). I am fed up with calling customer care like 30 times but received zero response. Feeling bad for booking bus through RedBus. Kindly do the needful as soon as possible...

My mail ID [protected]@gmail.com
Thanks and regards,
KS Ranjith

I was travelling from nagpur to jabalpur and it was pathetic. Information which was provided on net is that bus will leave nagpur at 9pm and will reach jabalpur by 3 am next morning but it was not the case.in todays world when we expect companies to perform what they commit these buggers didn't even know about the word commitment.
Now i got a mail which says your complain is too short and short complains rarely got resolved, this mail show how these companies treat their consumers.

I have booked ticket in redbus app on sep 1st 2017 travelling date is sep 2nd 2017. While booking the ticket they says before 1day of travel deduction amount is rs75 and before 5hrs of traveling is refund amount is nil but i was canceled the ticket on sep 1st 2017 8.45pm and i received nil amount i have contact the customer care there is no response

I booked and paid for a front seat for a journey from gurgaon to jaipur through REDBUS, and i did that because i had some genuine medical condition. Firstly, i had to wait for more than an hour for the cab. Secondly, when the cab arrived, i was forced to sit at the back, and that's not what i paid for. I tried to talk to the customer care dept. & tried to tell him my medical concerns, now instead of talking properly and understanding my concern, that person was way too rude and started shouting. After that i was made a false promise that after gurgaon toll, i would be shifted to the front seat, but as obvious, it never happened. And all these things happened near gurgaon border where there was no means of transport, so i didn't have any other opfion than complying with them.

I think if we are choosing and paying for a particular service, we are entitled to its delivery, and if the service provider fails to deliver that, that's when we are entitled to claim our money back.

Passenger name. Vishalatchi. N.
She was booking ref bus tickets thiruvanmiyur to chidambaram on 1.9.17. Tickets number tk9q47924689 pnr... Rmt5531893.. They make a call to my mother 31august bus service not provide on 1.9.17. Because of some mechanical problems. They told.
But amount was not refundable. Please check our compliant and take necessary action.
Please reply via mail or phone. Thanks

This is to bring your notice that today i booked ticket through red bus travels: neeta silklines travels
Pl find the below ticket...

I am waiting since 07:30 pm to 10 pm after that i fed - up and came back my house around 10:40 pm on 01.09.2017

They don't have contact number to contact bertha silklines travels and after that i informed to red bus call centre people (They told me that they will inform by 15m) (They didn't informed yet)

So i waited 3 hours there and informed call centre of red bus and came to my house..
Please refund my money to same account because i didn't travel...

Please find the below ticket details...

Redbus mticket
Please present this mticket at the time of boarding.
Route: hyderabad to tirupathi
Ticket no: tk9w37689693
Pnr:[protected]
Departure: 07:45 pm sep 1, 2017
Seat numbers: r3, r4
Original fare: rs.1800
Redbus discounted fare: rs.1675
You saved: rs.125
Boarding point: nizampett stpt
Landmark: near more super market
Address: near more super market phone no : [protected]
Boarding point contact: phone no / [protected]
Neeta silklines travels customer care: -
—

Now get upto 80% off* on hotel bookings only on redbus! Use your bus ticket number as offer code. Book now! \n
http://bit.ly/2e2Aeue
T&c apply

—
Thanks for using redbus.
Redbus helpline:[protected] t&c apply

Regards
Kranthi
[protected]

I recently booked the hotel through redbus only for the reason that they announced that check in time is 6:00 am is allowed. But actually it is very false statement to attract more booking through their mode. I visited the hotel at 9:00 am i have been informed by hotel receptionist that they are maintaining the standard check-in time 12 pm to 12 pm. So i have to wait till 12 pm i have made an argument with them and at last they are requested me to pay additional 200 rupees to a lot some other room. I denied that proposal after a long struggle i a got a room in that hotel but not the same which i booked. I have mailed this issue to redbus team. But not getting proper response. They simply say you issue ticket is closed and we have forwarded to your email to [protected]@redbus.in. I strongly recommend any one not to go hotel room booking with redbus site. They attracting more customer by providing false promises.

Hi this is raju.
I cancelled my airtel ticket but i didn't get money back till now.. I got
Mail like this see but i didnt get money back.

Dear. Raju,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 422.60 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tk9n84879883
From: hyderabad
To: vijayawada
Date of journey: 25/08/2017
Travels: apsrtc
Bus type: amaravathi (Volvo / scania a. C multi axle)
Boarding time: 04:25 pm
No of seats: 1
Seat number: 13

Best regards,
—
Team redbus

I have booked the ticket on red bus today (30/08/2017) from pune to sangli dated 1st septmber 2017. Trip id: tk9u37785286. Now i want to cancel the ticket and they are refucing for cancel as well as refund due to their cancellation policy. I have read thir cancellation policy but i didnt find that someone cant cancel the ticket even 48 hrs before. I want to cancell it andwant my refund.

Thank you,
Sagar babanagar
[protected]

Hi red bus, i booked ticket through your website from bangalore to chennai on 29th aug 6 a. M i was waiting for the bus since from 4 ocl to 7 ocl that srm travel agency closed and even i tried to contact you but you have very worst customer service at the same time that bus driver number number which i got it from your ticket, tried to that number also later i got a call from that number and he told its a wrong number. I have a screen shot of shop closed and my exact location and call history if you want it i can send you to particular address, if you are not able to give the service just close the website and better go home why you spoiling the natuire

Hi.. I booked a ticket on 27th for 28th.. Instead of for 27th. So called up red bus to explain this.. I told i made a mistake with the date. And i called the customer care that day itself.. They gave assurance that they will refund the full money. And that's the reason i didn't cancel my tickets. But till now they didn't refund.. I called the customer service again several times and they are not helping me now... Plz kindly help. I want my money back

Respecte sir,
I am uthayakumar,, i booked a ticket at redbus.in, dt[protected] for some reason i would like to cancel the ticket online, my ticket no: tk9s45953749 dt:[protected] and email id is [protected]@gmail.com. I can't cancel the ticket through online. It showing "ticket cancellation failed. Please contact customer support" please cancel this ticket and refund the money,

Thank you

Hi. I have booked a bus from salem to chennai on 27th august, 2017. The departure time was 10.20 pm. The ticket price is 916 inr. I went to the provided departure loaction (Kalyan silks, salem) and was waiting for the bus. The bus did not arrive till 10.20 pm and i called the bus operator. He did not attend the call for more than five times and he attended after that and was very rude. He said that it will take another 2 hours for the bus to arrive at my location. He also said the customers are sent text messages regarding this but i did not receive any messages and so did the other co passengers waiting with me. After that his cell was switched off. I got stranded at the night time and had health issues. I got another bus paying a new ticket fee from another bus service and reached chennai next morning. I have raised a complaint to red bus customer care on 27 th august, 2017 at 10:40 pm. They said they will revert me back within 24 hours. The nextd ay around 4 pm i called the customer care to check about my complaint. They said that i have to wait another 24 hours as the bus operator did not respind them back. I ve told them it is none of my concern and wanted my refund back. To which the customer care executive mr. Akshay did not reply properly.
I also asked them whether i will get the resolution within 24 hours from the time of raising the complaint for which they didn't say an proper yes or no as an answer instead they kept on repeating the same thing, "please wait"
I m infuriated by this poor customer service and i ve lost nearly 1000 ruppees because of that and got stranded in the city around night time and this caused me a lot of stress.

I had booked return tickets from bhiwandi to ahmedabad. As i had not traveled from bhiwandi due to bus delayed for almost two hours. I had requested to cancel my ticket from bhiwandi to ahmedabad and i also got the refund for the same. As i had not traveled to ahmedabad, requested to cancel ticket from ahmedabad to bhiwandi too (Ref complaint no : 1728760). But, the same request was not processed yet and i got the e-mail stating that they had resolved my case within promised time. You are requested to process refund for the ticket:tk9q53586246, reg mobile:[protected].

I booked two ticket in pawan putra from ranchi to jamshedpur the bus was scheduled for 6:15am but it didn't arrive. I had been waiting for it since 5:45am. I called the customer care service and the red bus office none of then could help me out. I waited till 6:45 still there was no. Sign of the bus.
Then i booked another ticket from the counter for another bus. I want my money back. I had a very important meeting i am late. My ticket no was tk9s87593624
Thanks to red bus

I booked a ticket from jaipur to bundi on 24/08/2015. I had a urgent work in bundi. On available boarding point, i chosen boarding point polo victory which is nearest to me but bus didn't come there and directly went to the next boarding point, skipping my boarding point. I went to strating boarding point, they told me that we can't do anything.. Call to red bus people. I called red bus customer care, their executive told me that i can't do anything. I can register ur complaint only. He also told that red bus is not responsible for that. I reached bundi but very late. So i want my money back and proper justice and want to teach a lesson to red bus so that this type of online fraud won't happen to anyone.

I have booked volvo bus ticket from varanasi se lucknow through red bus site date 25/8/2017 through internet banking allahabad bank but amt deducted rs 892 from account but due to loading problem, i have wait about 1 hours but it not respond.
No meet bus ticket as on date 27/8/2017
And no refund of my money rs 892.
I personally request to you please refund amount in account.
I have regular customer.