Red Bus Complaints & Reviews

I had booked ticket goa to mumbai for 28/10/2017 for 3 pax with ticket no. Tk[protected]. My mobile number is [protected]. And i cancelled the ticket due to some reason. When i was cancelling ticket, i select option wallet for taking refund in wallet. They are saying in 48 hours you will be get refund in your wallet. So after 3 days i complaint for not getting refund. They are saying another 2 days will be take to solve your complaint. Today is week, but have not got any refund. Such a worst management of redbus.
As soon as possible please give me refund otherwise i have to take legal steps against you. Amount is not big but your manangement should be improve thats the reason i will never book any ticket in your website.

This is a horrible service in redbus... I have booked the ticket in national travels from tambar to attur, i haved reached opp to hindu mission at 11.00pm when i contacted the bus operator provided in the message said "another bus came after this, so kindly waitnuu"then i called after 15 minutes to ask the bus driver no. He said the bus was in perunkulalatur comee fast in cab. I booked a cab and came to perungulltur. Then he said the bus was in vandaloor again i travelled to vandalur finnallyhe said then he said that the bus was in maraimaalai nagaer. I paid tobook thebus for the amount of rs 582 and i spend the cab for rs308. I m a man ican switch over to another bus, if it a girl or women or pregrant ladies can hapenn whats the safetyy??? I also had the evidence for the caused. If it ll be happen whether responsible bus or national travelsss eill taken the charge kindly do the needful from the travels

I had booked a multi-axle volvo bus for rs. 1899 from bangalore to thrissur on thursday, august 31, 2017 using redbus. The bus operator was sam tourist.

On the day of travel, the bus operator modified the seats to another bus which was of lower quality. Messages received from operator:

Shifted ticket - dear passenger your ticket number: 286044 for the journey on 31/08/2017 is shifted from ser no: bangalore to ernakulam — m (15- 1 seats), to ser no: bangalore to ernakulam - 5 (U13- 1 seats), journey on 31/08/2017. Boarding : madiwala at 10:45 pm
—
www.samtourist.com

Dear passenger, bus journey details from bangalore to thrissur on 31/08/2017 are pnr: 286044, seat no: u13, boarding: madiwala at 10:45 pm, address: sam tourist #81, hosur main road near bajaj show room, bus no: ar - 01 t - 4477, driver name: pradeep, mobile: —
—
www.samtourist.com

The rate for this ac sleeper bus on thursday shown on redbus is rs. 1250. I am supposed to get a refund of rs. 649 for this ticket.

I have already raised 2 tickets with the redbus support team : 1763770, 1771767, 1819533 and it is already over 10 days since my travel.

The operator says that redbus has to give the amount, and redbus says operator needs to inform. Both are trying to fool me and there is no resolution in sight. Redbus support says that it will be solved in 24 hours, every time i call them. I have heard the same statement over 5 times already!

Please fix this and refund my money and please blacklist the operator sam tourist for fooling customers!

I booked my ticket on 1 sept, 2017 worth rs 523 and i cancelled my ticket on the very date.. But, redbus has mentioned a date 31st august on which date if i cancel my ticket an amount of rs 55 would be deducted and if it crosses the date then d cancellation is high.. How is it possible as i have booked my ticket on 1st of sept and also i have not received my refund yet.. I want my refund back as soon as possible..

Transaction no.[protected]

Guwahati - silchar saturday, september 2, 2017
Ticket no: tk9w53345688
Pnr no: a2q4jfaz
Arhans tour and travels
Non a/c seater (2+1)
20:00
Reporting time
20:15
Departure time
1
Number of passengers
Boarding point details
Khanapara
Location
Near 2nd petrol pump
Landmark
Arhans tour & travels khanapara
Address

Mr jangom jyoti bora
Seat no.16
Note : this operator accepts mticket, you need not carry a print out
Total fare :rs. 550
(Rs. 0 inclusive of gst and service charge, if any)
Discounted fare : rs. 523

Dear concerned,
My ticket no :tk9j62299248
Pnr no : 92h45p8q
E-mail : [protected]@rediffmail.com
My mobile no : [protected]

I have booked my ticket on 21/08/2017, travelling date 24/08/2017 from chennai to karaikudi.
Due to unavoid circumstances i am unabled to travel on that day i want to cancel the ticket so, i canclled it on 21/09/2017.
In this connection, still i have not get refund money. All the inquiry made in this regard they said refund and all its handled by red bus only.
Kindly track the status and refund the cancellation amount as early possible.
Thanking u.

I have booked a ticket from chennai to coimbatore in sriram travels (Pnr srth8dm383837) on 14.08.2017. One day before i receive a call that bus has been cancelled due to mechanical problem.

Then i wait for refund but not happened. Then i called customer care and there reply is as below

([protected]@redbus.in [protected]@redbus.in via e1h99o328akj0y.28-1kzyaeaw. Ap2. Bnc. Salesforce.com
Aug 18

To me
Dear customer,

Your service ticket id: 1668264 needs more time for further investigation and we will revert within 1 hour.

We are sorry that it is taking us longer than promised, to resolve your complaint.

Yours sincerely,
Redbus team)

After that i was tried several times but unable to contact customer care.

So, kindly look in to this and solve the problem. So far no refund made.

By mistake ticket book from ranchi to patna as i wanted to book tocket from patna to ranchi for refund related i talk to customer care executive and his senear sipervisor but did not got any help

Also talk to bus authority over the phone my brother has visited personally the bus counter but did not get any help

Also i right mail to red bus authority but did not get any help

Today received call from your side and requested so raising this complain but i known will not get any support

For your reference sending you the ticket details

Redbuslogo eticket
Need help with your trip?
Boarding point ph. No.:[protected] bharat paryatan (Patliputra services)-customer care:[protected]
Write to us here
Ranchi - patna friday, september 1, 2017
Ticket no: tk9v73596928
Pnr no: agb9116h
Bharat paryatan (Patliputra services)
A/c semi sleeper (2+2)
20:45
Reporting time
21:00
Departure time
2
Number of passengers
Boarding point details
Ashoka hotel
Location
Ashoka hotel
Landmark
Ashoka hotel near mecon doranda ranchi mob. No.:[protected]
Address

Book hotels in patna
Mr vivek kumar mishra
Seat no. R38w
Mr anchal kumar singh
Seat no. R37
Note : this operator accepts mticket, you need not carry a print out

Greetings,
I booked a trip using red bus mobile app on 20th august 2017 (Trip date:24th august 2017) and i canceled the trip. I received a message saying that amount will be refunded within 10 days. It has been more than 10 days since my cancellation. I tried calling your customer care and i am not able to reach you, people. My reference id ([protected]), refund amount (800inr) and ticket number (Tk9c[protected]. I don't have any idea regarding the details i have provided is enough for you. I want to know the reason behind the delay in refunding (From your side or bank side). It would be better if you clarify your side. Kindly reply me asap.

Thanks in advance.
Sowndarya ramakrishnan

Dear Sir/Madam,

I booked a ticket today in RedBus, journey from Coimbatore to Chennai planned on 7th September via National Travels. My bank account was debited Rs.425 the ticket cost but I didn't received any ticket confirmation via mail or SMS.. I already booked complaint which was promised to get resolved but it wasn't rectified till now .(reference number 1796294 - ref:_00D281KZyA._50028svsEM:ref). I am fed up with calling customer care like 30 times but received zero response. Feeling bad for booking bus through RedBus. Kindly do the needful as soon as possible...

My mail ID [protected]@gmail.com
Thanks and regards,
KS Ranjith

I was travelling from nagpur to jabalpur and it was pathetic. Information which was provided on net is that bus will leave nagpur at 9pm and will reach jabalpur by 3 am next morning but it was not the case.in todays world when we expect companies to perform what they commit these buggers didn't even know about the word commitment.
Now i got a mail which says your complain is too short and short complains rarely got resolved, this mail show how these companies treat their consumers.

I have booked ticket in redbus app on sep 1st 2017 travelling date is sep 2nd 2017. While booking the ticket they says before 1day of travel deduction amount is rs75 and before 5hrs of traveling is refund amount is nil but i was canceled the ticket on sep 1st 2017 8.45pm and i received nil amount i have contact the customer care there is no response

I booked and paid for a front seat for a journey from gurgaon to jaipur through REDBUS, and i did that because i had some genuine medical condition. Firstly, i had to wait for more than an hour for the cab. Secondly, when the cab arrived, i was forced to sit at the back, and that's not what i paid for. I tried to talk to the customer care dept. & tried to tell him my medical concerns, now instead of talking properly and understanding my concern, that person was way too rude and started shouting. After that i was made a false promise that after gurgaon toll, i would be shifted to the front seat, but as obvious, it never happened. And all these things happened near gurgaon border where there was no means of transport, so i didn't have any other opfion than complying with them.

I think if we are choosing and paying for a particular service, we are entitled to its delivery, and if the service provider fails to deliver that, that's when we are entitled to claim our money back.

Passenger name. Vishalatchi. N.
She was booking ref bus tickets thiruvanmiyur to chidambaram on 1.9.17. Tickets number tk9q47924689 pnr... Rmt5531893.. They make a call to my mother 31august bus service not provide on 1.9.17. Because of some mechanical problems. They told.
But amount was not refundable. Please check our compliant and take necessary action.
Please reply via mail or phone. Thanks

This is to bring your notice that today i booked ticket through red bus travels: neeta silklines travels
Pl find the below ticket...

I am waiting since 07:30 pm to 10 pm after that i fed - up and came back my house around 10:40 pm on 01.09.2017

They don't have contact number to contact bertha silklines travels and after that i informed to red bus call centre people (They told me that they will inform by 15m) (They didn't informed yet)

So i waited 3 hours there and informed call centre of red bus and came to my house..
Please refund my money to same account because i didn't travel...

Please find the below ticket details...

Redbus mticket
Please present this mticket at the time of boarding.
Route: hyderabad to tirupathi
Ticket no: tk9w37689693
Pnr:[protected]
Departure: 07:45 pm sep 1, 2017
Seat numbers: r3, r4
Original fare: rs.1800
Redbus discounted fare: rs.1675
You saved: rs.125
Boarding point: nizampett stpt
Landmark: near more super market
Address: near more super market phone no : [protected]
Boarding point contact: phone no / [protected]
Neeta silklines travels customer care: -
—

Now get upto 80% off* on hotel bookings only on redbus! Use your bus ticket number as offer code. Book now! \n
http://bit.ly/2e2Aeue
T&c apply

—
Thanks for using redbus.
Redbus helpline:[protected] t&c apply

Regards
Kranthi
[protected]

I recently booked the hotel through redbus only for the reason that they announced that check in time is 6:00 am is allowed. But actually it is very false statement to attract more booking through their mode. I visited the hotel at 9:00 am i have been informed by hotel receptionist that they are maintaining the standard check-in time 12 pm to 12 pm. So i have to wait till 12 pm i have made an argument with them and at last they are requested me to pay additional 200 rupees to a lot some other room. I denied that proposal after a long struggle i a got a room in that hotel but not the same which i booked. I have mailed this issue to redbus team. But not getting proper response. They simply say you issue ticket is closed and we have forwarded to your email to [protected]@redbus.in. I strongly recommend any one not to go hotel room booking with redbus site. They attracting more customer by providing false promises.

Hi this is raju.
I cancelled my airtel ticket but i didn't get money back till now.. I got
Mail like this see but i didnt get money back.

Dear. Raju,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 422.60 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tk9n84879883
From: hyderabad
To: vijayawada
Date of journey: 25/08/2017
Travels: apsrtc
Bus type: amaravathi (Volvo / scania a. C multi axle)
Boarding time: 04:25 pm
No of seats: 1
Seat number: 13

Best regards,
—
Team redbus

I have booked the ticket on red bus today (30/08/2017) from pune to sangli dated 1st septmber 2017. Trip id: tk9u37785286. Now i want to cancel the ticket and they are refucing for cancel as well as refund due to their cancellation policy. I have read thir cancellation policy but i didnt find that someone cant cancel the ticket even 48 hrs before. I want to cancell it andwant my refund.

Thank you,
Sagar babanagar
[protected]

Hi red bus, i booked ticket through your website from bangalore to chennai on 29th aug 6 a. M i was waiting for the bus since from 4 ocl to 7 ocl that srm travel agency closed and even i tried to contact you but you have very worst customer service at the same time that bus driver number number which i got it from your ticket, tried to that number also later i got a call from that number and he told its a wrong number. I have a screen shot of shop closed and my exact location and call history if you want it i can send you to particular address, if you are not able to give the service just close the website and better go home why you spoiling the natuire

Hi.. I booked a ticket on 27th for 28th.. Instead of for 27th. So called up red bus to explain this.. I told i made a mistake with the date. And i called the customer care that day itself.. They gave assurance that they will refund the full money. And that's the reason i didn't cancel my tickets. But till now they didn't refund.. I called the customer service again several times and they are not helping me now... Plz kindly help. I want my money back

Respecte sir,
I am uthayakumar,, i booked a ticket at redbus.in, dt[protected] for some reason i would like to cancel the ticket online, my ticket no: tk9s45953749 dt:[protected] and email id is [protected]@gmail.com. I can't cancel the ticket through online. It showing "ticket cancellation failed. Please contact customer support" please cancel this ticket and refund the money,

Thank you