Red Bus Complaints & Reviews

I have cancelled a trip in redbus. My trip id: tk4v46563289.. So the amount was transferred to my wallet. I have raised an email regarding my wallet amount transferred to my bank account.. It's been 60 days. But there is no response from the redbus customer care.. I have been waiting so long.. Please take steps immediately to return my wallet amount to my bank account.

Hi,

I tried booking on 4 sept. 2017. Transaction failed twice. First time received the refund in redbus wallet but 2nd time haven't received the refund. Raised many complaints to redbus through phone[protected], email but not getting a proper response & closed the complaint.

Regards,
Kiran

Name - kiran kharpi
Email - [protected]@yahoo.co.in

Dear Sir,

We wish to inform you that we have booked a ticket for return journey through red bus on 24.8.2017 for travelling from Salem to Bangalore to undertake journey on 10/9/2017 (Ticket No. TK9N[protected] Praveen Travels). But, on 10/9/2017, it is suprised to note that your travel agent M/s. Praveen Travels has asked our children to get down from the Bus since they want to allot these tickets to other passengers since they have offered huge amount for allotting seats in their name. This is totally un acceptable to us. Please also note that out of 4 passengers 3 are girls and one boy and all at the age of 20. This created total mental agony, stress and torture to them. This is in continuation of my complaint to customer service team Management of Red Bus regarding the atrocities done to the travellers and one of the traveller is my daughter. Consequent to my discussion I have sent several mails but in vain.

I can only say that l have shown displeasure to red bus Management team for their casual approach and handling the case vide my emai dated 10/09/2017. You may notice from the above we have boked the ticket 17 day ago and confirmation to this effect is received by us.

Since, it was on Salem high way, they have left only with one choice of staying nearby hotel. They have stayed for the night since they have failed to make alternate arrangement. Next day we have made our own arrangeent and left for Bangalore.

We have asked the following question to them:

1. When we have booked the tickets - How can they ask us to de-board from the Bus??
2. How can you issue the tickets to other passengengers by taking huge amount??
3. Why the hell Travelsus/re b not arranged alternate Bus within 1 hr. despite many requests??
4. Why there is No Hotel arrangement is not made from your end??
5. What is your reply on something happens to girls??
6. Why transport is not arranged to them to transport to Hotel??
7. Why the Bus ticket charges are not refunded??

We have also asked them to take action as follows:

1. Refund Bus Ticket fares for all passengers; Rs. 3, 518/-
2. Reimbursement of Lodging charges 10/9/2017 - 7.00 P.M. to 11/9/2017 8.00 A.M. - Rs. 5000/-
3. Transport charges from Praveen travels to Hotel : Rs. 1, 000/-
4. Salem to Bangalore travelling charges ( Rs. 5000/-)
5. Compensation for Mental agony, torture, Wastage of time, 4 (4 persons) man days - Rs. 10000/-

The total amount claimed Rs. 24, 518/-.

In response to our communication, they have informed only that they will refund ticket charges of Rs. 3, 518/-, but not received so far.

We also would like to approach social media if they do not settle the above amount within 10 days.

We request you to kindly look into the matter and take action against red bus at the earliest.

Thanks.

M. GOPALAKRISHNAN.
Email: [protected]@gmail.com

Sir,
We have cancelled the ticket but the amount was not refunded. The details are below,

Dear j a shanmugapriya,

We have cancelled your ticket tk9c73539986 and initiated a refund request for amount rs. 2623.95 on 9/4/2017 6:45:08 pm
The amount will be credited back within 5-7 working days.

Here are further details:
Refund amount: rs. 2623.95
Cancellation charges: rs. 0
Ticket number (Tin): tk9c73539986
From: thrissur
To: pondicherry
Date of journey: 9/5/2017 12:00:00 am
Travels: ybm travels
Bus type: a/c sleeper (2+1)
Boarding time: 1305
No of seats: 1
Seat number: 6

Thank you for choosing redbus!

Best regards,
Your friends at redbus.

I have booked ticket from bangalore to pune on 11th august 2017 through red bus. The bus operator vastavika travels cancelled trip and informed to me on 31st july, 2017. My ticket number is tk7w63982879 and pnr is ts[protected]fvbe/44941. From that day onwards many times i have complained to red bus authorities through mails and customer care engineers for refund of my money. My reference numbers for query is 1598249,[protected], 1742519 and 1835339.in addition to that i have complained to many times customer care engineers. But i am very sorry to inform you that these guys are not properly responding or try to resolve this issue. I have all the details regarding sms, voice message from vastavika to myself regarding bus cancellation and all other details...

Hai,
This is rachana shetty, i booked ticket in 3.9.2017 for traveling from banglore to dharwad 8.9.2017 but in some personal reason i cancelled the ticket in 6.9.2017. Till now am waiting for refund amount 350 but not yet received. Can you please help with this issues because its too late am already waiting many day fro refund amount
Bus ticket number - tk9y67579433
Bus - reshma tourist

I had canclled my mumbai to hyderabad ticket last month 18 but still money i did not get back. Online it is showing money has been refunded but in account statement i did, t get. Several times it has happened. If this time seriously red bus is not giving back my money i should take some action

Ticket details:
Ticket number (Tin): tk9c92292346
From: mumbai
To: hyderabad
Date of journey: 19/08/2017
Travels: orange tours & travels
Bus type: volvo a/c multi axle semi sleeper (2+2)
Boarding time: 05:40 pm
No of seats: 1
Seat number: c1
Regards

I had booked ticket goa to mumbai for 28/10/2017 for 3 pax with ticket no. Tk[protected]. My mobile number is [protected]. And i cancelled the ticket due to some reason. When i was cancelling ticket, i select option wallet for taking refund in wallet. They are saying in 48 hours you will be get refund in your wallet. So after 3 days i complaint for not getting refund. They are saying another 2 days will be take to solve your complaint. Today is week, but have not got any refund. Such a worst management of redbus.
As soon as possible please give me refund otherwise i have to take legal steps against you. Amount is not big but your manangement should be improve thats the reason i will never book any ticket in your website.

This is a horrible service in redbus... I have booked the ticket in national travels from tambar to attur, i haved reached opp to hindu mission at 11.00pm when i contacted the bus operator provided in the message said "another bus came after this, so kindly waitnuu"then i called after 15 minutes to ask the bus driver no. He said the bus was in perunkulalatur comee fast in cab. I booked a cab and came to perungulltur. Then he said the bus was in vandaloor again i travelled to vandalur finnallyhe said then he said that the bus was in maraimaalai nagaer. I paid tobook thebus for the amount of rs 582 and i spend the cab for rs308. I m a man ican switch over to another bus, if it a girl or women or pregrant ladies can hapenn whats the safetyy??? I also had the evidence for the caused. If it ll be happen whether responsible bus or national travelsss eill taken the charge kindly do the needful from the travels

I had booked a multi-axle volvo bus for rs. 1899 from bangalore to thrissur on thursday, august 31, 2017 using redbus. The bus operator was sam tourist.

On the day of travel, the bus operator modified the seats to another bus which was of lower quality. Messages received from operator:

Shifted ticket - dear passenger your ticket number: 286044 for the journey on 31/08/2017 is shifted from ser no: bangalore to ernakulam — m (15- 1 seats), to ser no: bangalore to ernakulam - 5 (U13- 1 seats), journey on 31/08/2017. Boarding : madiwala at 10:45 pm
—
www.samtourist.com

Dear passenger, bus journey details from bangalore to thrissur on 31/08/2017 are pnr: 286044, seat no: u13, boarding: madiwala at 10:45 pm, address: sam tourist #81, hosur main road near bajaj show room, bus no: ar - 01 t - 4477, driver name: pradeep, mobile: —
—
www.samtourist.com

The rate for this ac sleeper bus on thursday shown on redbus is rs. 1250. I am supposed to get a refund of rs. 649 for this ticket.

I have already raised 2 tickets with the redbus support team : 1763770, 1771767, 1819533 and it is already over 10 days since my travel.

The operator says that redbus has to give the amount, and redbus says operator needs to inform. Both are trying to fool me and there is no resolution in sight. Redbus support says that it will be solved in 24 hours, every time i call them. I have heard the same statement over 5 times already!

Please fix this and refund my money and please blacklist the operator sam tourist for fooling customers!

I booked my ticket on 1 sept, 2017 worth rs 523 and i cancelled my ticket on the very date.. But, redbus has mentioned a date 31st august on which date if i cancel my ticket an amount of rs 55 would be deducted and if it crosses the date then d cancellation is high.. How is it possible as i have booked my ticket on 1st of sept and also i have not received my refund yet.. I want my refund back as soon as possible..

Transaction no.[protected]

Guwahati - silchar saturday, september 2, 2017
Ticket no: tk9w53345688
Pnr no: a2q4jfaz
Arhans tour and travels
Non a/c seater (2+1)
20:00
Reporting time
20:15
Departure time
1
Number of passengers
Boarding point details
Khanapara
Location
Near 2nd petrol pump
Landmark
Arhans tour & travels khanapara
Address

Mr jangom jyoti bora
Seat no.16
Note : this operator accepts mticket, you need not carry a print out
Total fare :rs. 550
(Rs. 0 inclusive of gst and service charge, if any)
Discounted fare : rs. 523

Dear concerned,
My ticket no :tk9j62299248
Pnr no : 92h45p8q
E-mail : [protected]@rediffmail.com
My mobile no : [protected]

I have booked my ticket on 21/08/2017, travelling date 24/08/2017 from chennai to karaikudi.
Due to unavoid circumstances i am unabled to travel on that day i want to cancel the ticket so, i canclled it on 21/09/2017.
In this connection, still i have not get refund money. All the inquiry made in this regard they said refund and all its handled by red bus only.
Kindly track the status and refund the cancellation amount as early possible.
Thanking u.

I have booked a ticket from chennai to coimbatore in sriram travels (Pnr srth8dm383837) on 14.08.2017. One day before i receive a call that bus has been cancelled due to mechanical problem.

Then i wait for refund but not happened. Then i called customer care and there reply is as below

([protected]@redbus.in [protected]@redbus.in via e1h99o328akj0y.28-1kzyaeaw. Ap2. Bnc. Salesforce.com
Aug 18

To me
Dear customer,

Your service ticket id: 1668264 needs more time for further investigation and we will revert within 1 hour.

We are sorry that it is taking us longer than promised, to resolve your complaint.

Yours sincerely,
Redbus team)

After that i was tried several times but unable to contact customer care.

So, kindly look in to this and solve the problem. So far no refund made.

By mistake ticket book from ranchi to patna as i wanted to book tocket from patna to ranchi for refund related i talk to customer care executive and his senear sipervisor but did not got any help

Also talk to bus authority over the phone my brother has visited personally the bus counter but did not get any help

Also i right mail to red bus authority but did not get any help

Today received call from your side and requested so raising this complain but i known will not get any support

For your reference sending you the ticket details

Redbuslogo eticket
Need help with your trip?
Boarding point ph. No.:[protected] bharat paryatan (Patliputra services)-customer care:[protected]
Write to us here
Ranchi - patna friday, september 1, 2017
Ticket no: tk9v73596928
Pnr no: agb9116h
Bharat paryatan (Patliputra services)
A/c semi sleeper (2+2)
20:45
Reporting time
21:00
Departure time
2
Number of passengers
Boarding point details
Ashoka hotel
Location
Ashoka hotel
Landmark
Ashoka hotel near mecon doranda ranchi mob. No.:[protected]
Address

Book hotels in patna
Mr vivek kumar mishra
Seat no. R38w
Mr anchal kumar singh
Seat no. R37
Note : this operator accepts mticket, you need not carry a print out

Greetings,
I booked a trip using red bus mobile app on 20th august 2017 (Trip date:24th august 2017) and i canceled the trip. I received a message saying that amount will be refunded within 10 days. It has been more than 10 days since my cancellation. I tried calling your customer care and i am not able to reach you, people. My reference id ([protected]), refund amount (800inr) and ticket number (Tk9c[protected]. I don't have any idea regarding the details i have provided is enough for you. I want to know the reason behind the delay in refunding (From your side or bank side). It would be better if you clarify your side. Kindly reply me asap.

Thanks in advance.
Sowndarya ramakrishnan

Dear Sir/Madam,

I booked a ticket today in RedBus, journey from Coimbatore to Chennai planned on 7th September via National Travels. My bank account was debited Rs.425 the ticket cost but I didn't received any ticket confirmation via mail or SMS.. I already booked complaint which was promised to get resolved but it wasn't rectified till now .(reference number 1796294 - ref:_00D281KZyA._50028svsEM:ref). I am fed up with calling customer care like 30 times but received zero response. Feeling bad for booking bus through RedBus. Kindly do the needful as soon as possible...

My mail ID [protected]@gmail.com
Thanks and regards,
KS Ranjith

I was travelling from nagpur to jabalpur and it was pathetic. Information which was provided on net is that bus will leave nagpur at 9pm and will reach jabalpur by 3 am next morning but it was not the case.in todays world when we expect companies to perform what they commit these buggers didn't even know about the word commitment.
Now i got a mail which says your complain is too short and short complains rarely got resolved, this mail show how these companies treat their consumers.

I have booked ticket in redbus app on sep 1st 2017 travelling date is sep 2nd 2017. While booking the ticket they says before 1day of travel deduction amount is rs75 and before 5hrs of traveling is refund amount is nil but i was canceled the ticket on sep 1st 2017 8.45pm and i received nil amount i have contact the customer care there is no response

I booked and paid for a front seat for a journey from gurgaon to jaipur through REDBUS, and i did that because i had some genuine medical condition. Firstly, i had to wait for more than an hour for the cab. Secondly, when the cab arrived, i was forced to sit at the back, and that's not what i paid for. I tried to talk to the customer care dept. & tried to tell him my medical concerns, now instead of talking properly and understanding my concern, that person was way too rude and started shouting. After that i was made a false promise that after gurgaon toll, i would be shifted to the front seat, but as obvious, it never happened. And all these things happened near gurgaon border where there was no means of transport, so i didn't have any other opfion than complying with them.

I think if we are choosing and paying for a particular service, we are entitled to its delivery, and if the service provider fails to deliver that, that's when we are entitled to claim our money back.

Passenger name. Vishalatchi. N.
She was booking ref bus tickets thiruvanmiyur to chidambaram on 1.9.17. Tickets number tk9q47924689 pnr... Rmt5531893.. They make a call to my mother 31august bus service not provide on 1.9.17. Because of some mechanical problems. They told.
But amount was not refundable. Please check our compliant and take necessary action.
Please reply via mail or phone. Thanks