Red Bus Complaints & Reviews

This is to bring your notice that today i booked ticket through red bus travels: neeta silklines travels
Pl find the below ticket...

I am waiting since 07:30 pm to 10 pm after that i fed - up and came back my house around 10:40 pm on 01.09.2017

They don't have contact number to contact bertha silklines travels and after that i informed to red bus call centre people (They told me that they will inform by 15m) (They didn't informed yet)

So i waited 3 hours there and informed call centre of red bus and came to my house..
Please refund my money to same account because i didn't travel...

Please find the below ticket details...

Redbus mticket
Please present this mticket at the time of boarding.
Route: hyderabad to tirupathi
Ticket no: tk9w37689693
Pnr:[protected]
Departure: 07:45 pm sep 1, 2017
Seat numbers: r3, r4
Original fare: rs.1800
Redbus discounted fare: rs.1675
You saved: rs.125
Boarding point: nizampett stpt
Landmark: near more super market
Address: near more super market phone no : [protected]
Boarding point contact: phone no / [protected]
Neeta silklines travels customer care: -
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—
Thanks for using redbus.
Redbus helpline:[protected] t&c apply

Regards
Kranthi
[protected]

I recently booked the hotel through redbus only for the reason that they announced that check in time is 6:00 am is allowed. But actually it is very false statement to attract more booking through their mode. I visited the hotel at 9:00 am i have been informed by hotel receptionist that they are maintaining the standard check-in time 12 pm to 12 pm. So i have to wait till 12 pm i have made an argument with them and at last they are requested me to pay additional 200 rupees to a lot some other room. I denied that proposal after a long struggle i a got a room in that hotel but not the same which i booked. I have mailed this issue to redbus team. But not getting proper response. They simply say you issue ticket is closed and we have forwarded to your email to [protected]@redbus.in. I strongly recommend any one not to go hotel room booking with redbus site. They attracting more customer by providing false promises.

Hi this is raju.
I cancelled my airtel ticket but i didn't get money back till now.. I got
Mail like this see but i didnt get money back.

Dear. Raju,

Your ticket has been cancelled successfully and we have initiated the process to refund rs 422.60 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tk9n84879883
From: hyderabad
To: vijayawada
Date of journey: 25/08/2017
Travels: apsrtc
Bus type: amaravathi (Volvo / scania a. C multi axle)
Boarding time: 04:25 pm
No of seats: 1
Seat number: 13

Best regards,
—
Team redbus

I have booked the ticket on red bus today (30/08/2017) from pune to sangli dated 1st septmber 2017. Trip id: tk9u37785286. Now i want to cancel the ticket and they are refucing for cancel as well as refund due to their cancellation policy. I have read thir cancellation policy but i didnt find that someone cant cancel the ticket even 48 hrs before. I want to cancell it andwant my refund.

Thank you,
Sagar babanagar
[protected]

Hi red bus, i booked ticket through your website from bangalore to chennai on 29th aug 6 a. M i was waiting for the bus since from 4 ocl to 7 ocl that srm travel agency closed and even i tried to contact you but you have very worst customer service at the same time that bus driver number number which i got it from your ticket, tried to that number also later i got a call from that number and he told its a wrong number. I have a screen shot of shop closed and my exact location and call history if you want it i can send you to particular address, if you are not able to give the service just close the website and better go home why you spoiling the natuire

Hi.. I booked a ticket on 27th for 28th.. Instead of for 27th. So called up red bus to explain this.. I told i made a mistake with the date. And i called the customer care that day itself.. They gave assurance that they will refund the full money. And that's the reason i didn't cancel my tickets. But till now they didn't refund.. I called the customer service again several times and they are not helping me now... Plz kindly help. I want my money back

Respecte sir,
I am uthayakumar,, i booked a ticket at redbus.in, dt[protected] for some reason i would like to cancel the ticket online, my ticket no: tk9s45953749 dt:[protected] and email id is [protected]@gmail.com. I can't cancel the ticket through online. It showing "ticket cancellation failed. Please contact customer support" please cancel this ticket and refund the money,

Thank you

Hi. I have booked a bus from salem to chennai on 27th august, 2017. The departure time was 10.20 pm. The ticket price is 916 inr. I went to the provided departure loaction (Kalyan silks, salem) and was waiting for the bus. The bus did not arrive till 10.20 pm and i called the bus operator. He did not attend the call for more than five times and he attended after that and was very rude. He said that it will take another 2 hours for the bus to arrive at my location. He also said the customers are sent text messages regarding this but i did not receive any messages and so did the other co passengers waiting with me. After that his cell was switched off. I got stranded at the night time and had health issues. I got another bus paying a new ticket fee from another bus service and reached chennai next morning. I have raised a complaint to red bus customer care on 27 th august, 2017 at 10:40 pm. They said they will revert me back within 24 hours. The nextd ay around 4 pm i called the customer care to check about my complaint. They said that i have to wait another 24 hours as the bus operator did not respind them back. I ve told them it is none of my concern and wanted my refund back. To which the customer care executive mr. Akshay did not reply properly.
I also asked them whether i will get the resolution within 24 hours from the time of raising the complaint for which they didn't say an proper yes or no as an answer instead they kept on repeating the same thing, "please wait"
I m infuriated by this poor customer service and i ve lost nearly 1000 ruppees because of that and got stranded in the city around night time and this caused me a lot of stress.

I had booked return tickets from bhiwandi to ahmedabad. As i had not traveled from bhiwandi due to bus delayed for almost two hours. I had requested to cancel my ticket from bhiwandi to ahmedabad and i also got the refund for the same. As i had not traveled to ahmedabad, requested to cancel ticket from ahmedabad to bhiwandi too (Ref complaint no : 1728760). But, the same request was not processed yet and i got the e-mail stating that they had resolved my case within promised time. You are requested to process refund for the ticket:tk9q53586246, reg mobile:[protected].

I booked two ticket in pawan putra from ranchi to jamshedpur the bus was scheduled for 6:15am but it didn't arrive. I had been waiting for it since 5:45am. I called the customer care service and the red bus office none of then could help me out. I waited till 6:45 still there was no. Sign of the bus.
Then i booked another ticket from the counter for another bus. I want my money back. I had a very important meeting i am late. My ticket no was tk9s87593624
Thanks to red bus

I booked a ticket from jaipur to bundi on 24/08/2015. I had a urgent work in bundi. On available boarding point, i chosen boarding point polo victory which is nearest to me but bus didn't come there and directly went to the next boarding point, skipping my boarding point. I went to strating boarding point, they told me that we can't do anything.. Call to red bus people. I called red bus customer care, their executive told me that i can't do anything. I can register ur complaint only. He also told that red bus is not responsible for that. I reached bundi but very late. So i want my money back and proper justice and want to teach a lesson to red bus so that this type of online fraud won't happen to anyone.

I have booked volvo bus ticket from varanasi se lucknow through red bus site date 25/8/2017 through internet banking allahabad bank but amt deducted rs 892 from account but due to loading problem, i have wait about 1 hours but it not respond.
No meet bus ticket as on date 27/8/2017
And no refund of my money rs 892.
I personally request to you please refund amount in account.
I have regular customer.

Boarding point changed suddenly, just before 3 hours. But iam not comfortable to come with changed boarding point on time, some work reasons. Bus operator called me, and he said "pick up bus cancelled, come to the another boarding point". But it is a long distance from my location, nearly 20 km extra distance. I also called to him, and asked for cancelling, but his not cancelled my ticket. But i want to go immediately to kaligiri. Please, take a reaction about my complaint.

I booked my tickets through red bus from chennai to coimbatore on rpn travels 11.8.17. And we are given a waterbed. Ya... Our berth is fully wet. It's the worst trip i 've ever travelled. The 10 to 12 hrs journey was simply a nightmare. We were too cold and couldn't move anywhere. With a kid it's simply a horrible trip.
I didn't expect this from the red bus. Though we paid more than the reasonable price what we got is not fair. With this mail i 've included the pictures and the ticket. I request you to refund the money.

On 19Aug 17 I planned to travel from Lucknow to Agra. I made a ticket through redbus in sahara travels. But on the day of departure my bus was automatically changed to Amar travels and I was told that if I will not travel in Amar travels bus than they will cancel the ticket. I have attached my ticket which I made for sahara travels. I is against T&C of a company and I want monetary compensation from the company.

Booked bus ticket through red bus for trip from bangalore to chennai on 3rd june 2017.
Bus a/c facility was not good. Too much cold and there is no a/c controller available. Bus delayed pick up for 2 hours and there was no reason provided and no prior information provided on delay. Stranded in bus stop for 2 hours. Bus got broke down in the middle of nowhere and alternative arrangements. 1.5 hrs for repair has been taken. Arrival time for destination was at 4:30 pm but arrived at 7:30 pm. After this getting taxi was very much trouble and paid double the amount from usual rate as it was peak time at 7:30 pm for uber and also huge traffic.
Even after giving bad rating redbus didn't call back to know what was the issue.

I hv booked 2 tickets from bellary to bangalore while booking it was showing each ticket is 560₹ and after i hv enter the otp in the payment option it got deducted 1548₹ how it vl be 1548₹ for two tickets do u people know calculation bloody i don't want this tickets plz cancel and refund my 100℅ money back otherwise i vl complient to police ticket no is tk9j73449546

Mistakes happen and i accidently booked my ticket on the wrong date but i was immediately aware of that and called the redbus customer care in less than 20 minutes and i was told i wouldn't be able to cancel that ticket or postpone it since that bus would be departing the next day and since redbus do not do postpone or prepone of tickets.
I request you to revise the cancellation policy to make it more human friendly and flexible. Please take into account when we book the ticket in addition to when the bus departs.
I lost a huge amount of money and received unhelpful comments from the customer care and hence is going to boycott redbus untill this matter has been resolved.
I would advise anyone else who have had similar problems with redbus to do the same.
Thank you

I have booked ticket through redbus from bangalore to chennai on 17 aug 17 and boarding point was anandrao circle and to be boarded at 8pm. I waited till 9 pm and redbus call centre asked me to go to madiwala for boarding and call centre has accepted to reimburse the taxi fare (Incurred rs.250/-). Again there was no bus (Lakshmi travels) and service provider has not picked the phone when customer care called them and asked me to go my own and the value 100% of booked ticket will be reimbursed. Ticket no tk9e6334377 (Rs.623).
Request you to reimburse both taxi fare and bus fare (250+623 = rs.873) and to be credited in my account immediately.
I would like to highlight that i am not asking the value of my torture, my phone expenses and my medical expenses.
Please confirm the amount reimburssed

I hav cancelled my tickets. The amount is refunded to my wallet. Kindly transfer my amt to my state bank account. Kindly do the needful. Plz transfer my wallet amount to my bank account. Ticket no cancelled are:tk9d77556427 & tk9d98478399. Trip from madurai to chennai by 27th august has been cancelled by me. Plz credit my cancelled ticket amount to my bank account