Red Bus Complaints & Reviews

I booked my tickets by redbus app and on 15/10/2017 at 8:40 pm i boarded vrl multi axel a. C. Volvo bus mumbai to goa bus at andheri which arrived late from the scheduled time i. E 7:46 pm. The condition of the bus was pathetic. There was loud rattling noise throughout the journey. The seat were so uncomfortable. The entire bus was viberating. When we informed the bus driver and helper about this noise issue and vibration of the bus. To our surprise they informed us that it's being one month that the noise and vibrations was occurring and told us they cannot do anyting about it as it's not in their capacity without the instruction from the head office.
This journey made me really sick and emotionally and physically drained me out when arrived my destination. I feel totally cheated on paying bus fare with an expectation of a smooth travel.
My details booked via redbus.
Route: *mumbai* to *goa*
Ticket no: tkbb54117961
Pnr: *318! 14838123~11488918*
Travels: *vrl travels*
Departure: *07:46 pm oct 15, 2017*
Seat numbers: *38*
Original fare: rs.1050.0
Redbus discounted fare: rs.850.0

I except full compensations of my bus fare and take strict action and fine the company for providing deficiency in their services.

I have booked a ticket on online redbus app from new delhi to jhunjhunun. I they have not provided any details regarding boarding point, bus number. I missed the bus and it was necessory for me to go to home on october 16, 2017. I have called to rsrtc customer care and asked regarding the boarding point, and i was responeded by authories to go to srai kalekhan... That was not the actual boarding point of bus... Actual boarding point was isbt, kashmiri gate. I would like to get compensation. I am adding screenshot of my booking details

I booked a ticket through redbus.in on 25.8.17. Ticket number (Tin)- tkap24926033 and reference id no - [protected]. I cancelled the ticket on the same day of booking. Till the ticket amount has not been refunded by the website. As per the website the refund will be done in 5-6 working days. Its nearly more than 15 days and thers is no sign of refunding from the website

This is the mail i received yet my payments are pending kindly do the needful asap.

Message receive from redbus...
Your ticket has been cancelled successfully and we have initiated the process to refund rs 892.5 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tkas84866736
From: chennai
To: bangalore
Date of journey: 02/10/2017
Travels: national travels
Bus type: a/c sleeper (2+1)
Boarding time: 08:30 am
No of seats: 1
Seat number: su1

Through redbus, i had booked ticket from pune to indore for[protected] with rajratan tours. I received message that bus got cancelled due to low no of passengers. They give me booking for very next day but again it got cancelled and this time even didn't send sms. Rajratan just called and settled on phone call.

I raised concern with redbus (Tkt #1843514) for the same. But redbus helpline people asked me to send details through mail and then didn't respond.

I again called helpline and sent them mail with all the required details. Still no reply received from them.

Big time frustrated with such a weird behavior. Please help me with correct contact person. My cell no is [protected]

I am ramachandran.. I have booked ticket from sattur to salem on 08.10.2017. Pnr no: j[protected] tkt no : tkb[protected]. Bus timing 10.30 pm. Operator : kpn travels. Non ac semi sleeper seat no 24a.
Received driver no from kpn. When i called driver by 9.20pm [ driver no: [protected] ] he told bus got accident & he ask me to make my own arrangement. Then i called kpn sattur [ ph no: [protected]], he also replied same. I informed it to redbus, [[protected] extn 6] they also told they cant make any alternate & ask me to take care on my own. I received mail by 9.30pm comp no 2052840.& i left on my own.. For past 6 days i am repeatedly calling redbus for refund but not yet received any favourable reply. Do the needful

I am pradeep, a resident of andhrapradesh.
On 15 august 2017, i have booked a ticket through red bus e service for nagpur from hyderabad. I had opted for a window seat but i was made to sit in a non window seat. The staff didnt have minimum courtesy to respond to their passengers.
In addition to this the bus ran with a capacity double to its actual capacity.
The staff were drunk and reckless.
It is the mistake of red bus which partnered with these kind of travel agencies
Some passengers were even made to sit on floor.
Red bus should be sued seriously for this happening.
The name of the travels is pooja travels, bus no:6969, mahesh nagar, abids, hyderabad, telangana 500001

PFA of bus seats conditions. Bus number is 8200. I have booked this bus from Nagpur to raipur almost 7 hour journey .
The bus condition is very bad and trying to push too many unreserved passenger.
They have used plywood for extra sitting over the back seaters.
They charged almost 1000 INR which is too much for that type of bus and 500 INR for unreserved person who is actually sitting in bus floor and top of the plywood.
Which is totally unprofessional.

Date 13-oct-2017, 10:30pm,
Booking in ;mahaveer travels,
Ahmedabad to jodhpur,
Bus no.3869 (Bus name jakhar),

The bus was taken from barmer to balotara for parcels & returned back to barmer & then taken to jodhpur. Bus reached at 9:45am instead of 7:30am. Dropped last at shamikpura instead of written drop at "kalpatru".

Also below all seats as well as in dikki, parcel luggage was filled in all space. There was no space in bus for passenger luggage. Now onward i will never book in mahadev travels

Please do needful. Waiting for your response

I booked a seat online in aug.17 for my son to travel from pune to indore on 14.10.2017 by paying three times of normal fair rs.1986/- (Ticket no. Tk9e29999325, pnr[protected]. As he received sms, he was waiting for the scheduled bus mp 09 fa 7580, from 17.30 hrs to 23.30 hrs at boarding point nishant travels. Bus did not come. He therefore had no way except to travel by other bus, so he did and paid fair again. He had to travel by sitting whole night in driver's cabin. I request redbus to look into matter and refund the fair paid by me.

This is me rajshekhar goswami. I had booked two tickets via red bus for guwahati to tezpur journey and again tezpur to guwahati via volvo astc. It was booked on 5th oct for d journey on 7th oct. Bt at next day it was cancel on 6th. The ticket cost was rs 240/ticket and d refunded amount was rs 216/ticket. Till now it's not been refunded. It's urgent kindly do it soon. My ticket details are given below
1. Ghy-tezpur : ticket no - tkaz22751707
2. Tezpur-ghy : ticket no - tkaz71490895

With regards
Mr rajshekhar goswami

I have booked purple bus from pune to amravati. Tkb[protected] this is my ticket number. I have paid a high amount for this just trusting redbus. This bus doesnt even have a name of purple
I have booked seat 2nd last row ther is not even my seat no. They have written seat no by chawlk and given me last seat.

Is this for we trust redbus this is not expected from company like redbus and purple.

I want my money back or i have to go to customer forum.

Regards
Ashish gadekar

Dear sir/madam

I have booked the ticket for the following bus. But couldnot board the bus as mr. Ganesh from svk travels called me and informed me that the bus is cancelled due to some technical reasons and informed me that within 2 days amount of 1810 rupees deducted will be refunded.

Details are as follows:

Boarding point ph. No.:[protected]
Svk travels
From visakhapatnam to hyderabad on wednesday, september 27, 2017
Ticket no: tkar76693774
Pnr no: ts[protected]elut/69527/svk - 55 (No dinner break)
Svk travels
Volvo a/c multi-axle semisleeper (2+2)
20:45
Reporting time :21:00
Departure time
Number of passengers:2
Boarding point details: kurmanapalem location
Near rtc depo
Landmark :kurmanapalem

As i have reserved that ticket through credit card i am unable to identify whether the money is credited or not.

I received two messages from redbus that the issue is resolved. But i havenot received any message regarding money credit.

Message received from red bus is as follows:

Dear kgb santhosh kumari,

Thank you for writing to redbus. We have registered your query with below details. Please quote the reference number for any future correspondence regarding this query

Reference number: 1949741
Issue type: bus cancellation
Category:

We are working on the resolution and will come back to you shortly.

For the above message, i received another mail saying that:

Thank you for writing to redbus[protected] ref:_00d281kzya._50028wnlb9:ref
Inbox
X

Customer care @ redbus [protected]@redbus.in via p8zo8q17tn91.28-1kzyaeaw. Ap2. Bnc. Salesforce.com
Oct 9 (4 days ago)

To me
Dear customer

Thank you for writing to redbus. We are currently working on your request and will respond shortly.

Your reference number for query is 2057985 (Please quote this reference number for any future correspondence regarding this query).

Going forward, please raise all your complaints by visiting the "write to us" section on our web/app, for faster resolution.

Warm regards
Redbus support team

Kindly do the needful. Money is not single penny, it is 1810 rupees, a huge amount for me. I have been doing all my transactions through red bus. It reflects the image of the website.

Kindly do me the needful and let me know the refund status.

I have taken khushi travels just for the sake of the dropping point (Shollinganallur). It was near my home only but that traveller dropped me 20 km before my dropping point saying that this is the last stoppage.
I have spent 1000 rs just for one seat from bangalore to chennai thinking of reaching it by 6 hours but it took 10 hours. No ac, no water, no pillow was provided inside the bus. Shameless redbus travellers.

I booked bus ticket from patna to jamshedpur on 5th oct 2017 from redbus & my date of journey was on 6th oct but due to some cause i cancelled my ticket. Today its been 6 days but still i haven't got my refund back to my bank account.
So, i request u to pl. Process my refund as soon as possible.

Ticket number:- tkaz20878289
From:- patna
To:- jamshedpur
Date of journey:- 06/10/2017
Travels:- singh travels
Bus type:- a/c seater/sleeper (2+1)
No. Of seats:- 1
Seat number:- sl4.
My email id:- [protected]@gmail.com

I had a journey on 2nd october 2017 from kundapura to bangalore in sri durgamba travels. But due to bus issues people were not agree to travel in that bus. Bus went back to depot. Then on 3rd october i contacted sri durgamba travels for my refund. They told to contact redbus. I contacted red bus through call and they are telling me to wait 24 hrs. Each and every time when i call them they are telling like this only. Today is 10th october. I contacted again bus operator and they are telling that they told them (Redbus) to refund my amount. But the problem is in redbus. So please kindly check my complaint.

This is a complaint against both redbus and an operator kanchan holidays.
1: kanchan holidays: ticket number tkaz67647621
I was travelling on kanchan holidays a/c sleeper (Z-1) from mumbai to sangamner on 8th of october 2017. My phone (Moto m rose gold) was stolen on board, a search of the passengers (No one had gotten on or off) turned up nothing as such there is a possibility that a member of the staff was involved and i need to get the relevant details for my police report. Even if no staff were involved i think kanchan holidays still has to answer for failing to protect their passengers safety and possessions, if a phone can be so easily stolen and "vanished" off a moving bus then it calls into question what they are doing to protect their passengers. I need contact details for kanchan holidays so i can contact their representative before filing my police report, i also need to know if there were any active cctv installed in the bus before i file the report. Please understand that as i view it kanchan holidays has as good as aided and abetted this crime by allowing conditions amenable to the phone getting stolen to exist if they have not provided cctv coverage.

2. Redbus
Redbus grievance redressal system doesnt cover any situation in which the person loses their phone on board the bus and cannot access their redbus app since they no longer have possession of their phone, sim or email account, please correct this or allow me to access alternate methods for grievance redressal at the earliest.

Please treat this as a serious incidence a crime occured on board a bus of a company that is affiliated with your platform. I am going to hold the concerned people to account even if my losses are made good, and claim damages and hold them responsible if they arent.
Please respond, stealing a phone is a crime and crime is an urgent and serious issue and i am willing to escalate this issue to the highest legal, social and police platforms available to me.

Dear sir,
I had booked non ac bus ticket from jamshedpur to gaya dated on 08/10/17 in maharani express for my father in law but when we reached bus stand to catch the bus then bus staff told us bus was cancelled because of some technical problems but we did not get any prior notification for it. And we also requested them to please arrange some alternative bus then he gave me sleeper seat sharing with other person. But my father was not comfortable with this seat so we payed again full seat charge for sleeper. This was really very embarrassing incident for us.
So i humbly requesting you to please look on this matter and helps for comfortable and ethically journey in india.

Thanks & regards,
Asit kr. Choudhary

I had booked 5 bus tickets (Pune to ahmadabad) on 6 oct 2017.
Ticket no.-tkb[protected]
Prn-b2y6u45x
We are waiting for bus on our boarding point for a bus. But suddenly we got a call from bus driver and he said that bus can't come to my pickup point and i have to come to another boarding point. Which is not possible for me so i refuse to come to another point. After many arguments they agrees to come to my boarding point. Then we wait there for at least for 2 hours from 6 pm to 8 pm but bus didn't come. When i tried to contact driver his phone was switched off. So we contact redbus but their lines are busy for 30 to 40 minutes. So we feel helpless and cheated and returned to our home. So we got cheated by redbus. We demand our refund and penalty on redbus for their wrong business practices.

I have booked a ticket to bangalore from koppal on 6th of october 2017
Bus has been cancelled
I came to know that bus been cancelled by the bus driver
I called driver when i reached pick up point in koppal
Ticket number : tkaw23634564

Am waiting in bus stop there is no buses here to reach bangalore
I need proper explaination and redbus should pay the fine.