Red Bus Complaints & Reviews

Hi team,
I had to travel from pune to goa in krishna varun travels on 24th nov 2016 @6:45 pm. I reached at the pick up point following gps from red bus @6:00 pm and since then have made more than 10 calls to kv travels to track the bus. Scheduled time of bus arrival at the pick up location was 6:45 pm. After continuous calls i got to know that bus is delayed, i waited at the pick up location for some time.
; at 7:30 pm i saw that bus was at the opposite end of road. I crossed the road somehow and asked the bus to stop for more 5 mins as my friend was also coming. But driver said that we are too much delayed and do whatever you want to do and moved the bus. I went to red bus office and krishna varun travels office at dhobi ghat, pune. They asked me to drop a mail.
I got injured while crossing the road in a hurry and was much harassed.
Please let me know if anything could be done in this consent.

My tkt no:tjcj23879674

Regards,
Praveen sahu
Email:[protected]@gmail.com
Mob :[protected]

On[protected] i had booked online ticket from ganpatipule to mumbai for amt 675.50 and details of transaction which i can see from banking system is [protected]igaaekcld9 transfer to 459 (to (transfer inb pilani soft lab pvt. Ltd ).
I had not received ticket hence inquired with red bus but they said they have received the money hence once again i made payment and booked the ticket
however i have not recd refund and sbi confirmed that money had been successfully transfer.

Pl refund the amount
regards
ravi

I happened to select date wrongly instead of 4th dec 2016 i selected 23 rd nov 2016 which is today. Immediately i called customer care and spoke to mr. Syed and he told he cannot do anything about it. I lost rs. 995 of my hard earned money. I request the concerned party to refund my amount as much as possible. The website does not reconfirm date and time before proceeding for payment. Please kindly request to do the needful.
Can anybody help...
Mahesh
+91 [protected]

Refund issuued by redbus i have 2 confirmation maild i called lots of time but refund not procced by redbus
account id [protected]
ticket number TJBQ74872987
refund issued 152 but not credited when it will be credited plz let me know and give me resoolution
by redbus give me a call confirmation lots off time but not give me still upto today now what to do???

I booked a ticket from mysore to chilakaluripet for 25th nov 2016 on 22nd november .. Under the
name: phani
and phone:[protected]
I call'ed to your customer care twice .. They said mythey transaction was done and due to some technical issue they didnt make it and they will confirm my ticket with in 15 minutes ... But i didnt recieved any call till now...please respond as soon as possible

Hi, I have booked a ticket from chennai to karur in vivegam travels using REDBUS.

Ticket booked date: 20/10/2016

The ticket was not booked due to some network problem..But the amount for that ticket has been taken from my account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount.

Ticket amount: Rs.562
Trip id (or) Reference number sent by redbus:[protected]

Please respond to this email ASAP.

Hi, I have booked a ticket from chennai to karur in vivegam travels using REDBUS.

Ticket booked date: 07/11/2016
Travelling date: 10/11/2016

The ticket was not booked due to some network problem..But the amount for that ticket has been taken from my account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount.

Ticket amount: Rs.550
Trip id (or) Reference number sent by redbus:[protected]

Please respond to this email ASAP.

HI i have booked ticket from shirdi- hyderabad on 11-NOv-2016 . redBus Ticket - TJC[protected]. The ticket value is 2128.The transaction went through and amount also got debited from my account. But the ticket is not confirmed. So i called customer care . they have told that transaction is successfull but the ticket is not booked and asked me to go ahead and do a fresh booking .Also they have told that they will provide the full refund for the earlier transaction. So i went ahead and booked the ticket one more time .The redBus Ticket - TJC[protected].This time the ticket is booked for RS:2128.They have raised a complaint and gave me the reference number for the refund of 2128.The complaint reference number is 132447.But i have called almost 5 to 6 times, they are providing the refund.Each time I call, they are saying they will revert within 24 hours but they are not doing.This is really pissing off . Why are you fooling around the customer saying that you will revert within 24 hours and don't care to call the customer????

Hi,
I was booked a ticket from chennai to coimbatore for a travel date (18/11/2016) and booked on 14/11/2016.Amount of RS.806.20 was deducted from my account but the ticket was not booked and again i tried second time ticket was booked and also amount deducted.First time deducted amount is not yet refunded to my account.Please look into my complaint.

This svr travels has given me the worst travel experience. This bus which is supposed to make journey form Bellary to Bangalore left the Bellary one hour late. And it had just travelled 33kms that it got screed. The next thing was to do by the staff was to repair and moved ahead or at least should have told that it would not be possible. The staff kept repairing for 4 hours till morning and didn't even think to tell the passengers about the te required to get it done repaired. Passengers woke up surprised as the bus had only travelled 33kms from Bellary and yet not informed as all the passengers were asleep in this sleeper bus at night. The time they spent in reparing the bus was equal to the journey time form Bellary to Bangalore. Now the worst is that they didn't inform about this repair that how long would it take neither did they provide us any bus to Bangalore nor did they refund our money. The behaviour form the staff was so disgusting and the owner of the bus didn't even receive the calls yet calling him several times all the night. Need to take an action. At least a refund is fair enough. The bus number is Ka01-d-8525

Hi,

I have booked a ticket using redbus app.

After booking they sent me a mail that they are not able to book a seat and soon an executive will call me and I can then book another ticekt or go for refund.

After that I have tried as many as 10 times for refund but fail to gey any response.
After that now they are saying that they have booked the ticket.

I'm attaching the screenshot of their mail.

Please help me.

To whomever this letter may concern my name is paritosh singh and i would like to convey my disappointment with the redbus service.
I had booked a ticket on tge 29th of october trip i. D[protected] from lucknow to agra. But instead my my money was debited from my account and i was promised i would be refunded the money being 932 rupees within 7 days to my bank account for which i have already provided to the customer care.
Now its been 20 days and when i have called them more than 5 times but they are showing no interest.
Its very saddening that ive lost my money for such an irresponsible service
I would really appreciate if an effective action is taken

I had booked a ticket from pune to latur on 6th november 2016 worth rs.356 from your redbus.in site bus operator was sharma travels nanded naka. Money got deducted from my account but ticket was not booked. Similar thing happened even today[protected] from your same site redbus.in for pune to latur ticket worth rs.259 bus operator being new gajanan travels jai mata. So i request you to refund me the total amount of rs.615 as soon as possible. And also reply to my this complaint immediately. Thank you!

I had booked a travel ticket via redbus (Bangalore to thrissur) on 18/11/2016..
The dropping point mentioned at the time of booking and in the ticket provided by redbus after booking is 'thrissur'. But the bus stopped only at 'mannuthy bypass' instead of thrissur. Due to this i had to take a cab from mannuthy bypass to thrissur for which i had to pay an extra amount of 400.

I request redbus team to refund rs 400 as the information provided by them at the time of booking was incorrect.

The pnr no of my journey is ts-rb36464700qpe/88845/bng to pathm 001

Dear redbus team,

Since last 18 days i am taking continuous follow up of my refund for ticket nashik to vadodara dated as 31st oct. 2016 which has been cancelled. I was booked ticket of rs. 914 using hdfc debit card. From my hdfc account rs. 914 was debited but ticket not booked. Same time i got ticket cancellation message as well as mail and assured me that my debited amount will refund within 5 to 7 days. But now after 18 days no any refund i got. When i called to your customer care, i got only assurance about my refund but no any action taken from your end.
Also, as per your offer that, as book ticket from redbus app using hdfc debit card, 375 rs. Cash back will get.in this offer, if book ticket more than 1000, then, rs. 250 will credit in hdfc account and remaining rs. 125 will credit in redbus wallet. As per this offer, i booked another ticket of rs. 1217 on same day. My this ticket was booked but as per your offer, rs. 250 not credit in my hdfc account.
From this incidence you have been proved that, you are failed to keep your commitment and your service is not loyal and trustful. I never book ticket with the help of redbus service in future and suggest to my all near people to avoid redbus service. I really disappointed from your service.
Awaited for justice..

This is dileepkumar, and i has booked ticket from chennai to kovilpatti on 10th nov 2016 at 9:18 pm of tippu sultan travels of redbus. I got following message
"dear parameshwaran,
We're sorry! Your ticket could not be booked due to technical glitches. Please not we have received your payment, you need not pay again. Our representative will call you in next 15 minutes to confirm the booking.

You can use the reference number reg. No.[protected] when you communicate with us."

I had booked ticket for my friend.

Parameshwaran

Refund my amount as soon as possible.

My cell no is [protected].
Kindly refund the amount immediately.
My e-mail is [protected]@gmail.com

Actually booked email id: t. [protected]@gmail.com
Mobile : [protected]

I booked a seat from indore to gwalior on 14th nov 2016.
Ticket no: tjcb82375335
Pnr no:[protected]
Bus operator sreenath travels

When i reached the venue i was told that the bus have been cancelled. They did not give me any prior information. 3 days have passed no refund have been received yet.
And who will be held responsible for the lapse of not informing me. Who will bear the losses caused due to this lapse

I have booked my ticket from bangalore to madurai in redbus website. The travels which i booked under was thangam travels. My travel was on october 25, 2016 at 10:00 pm. I got a call from thangam travel around 6:40pm on the same day saying that the bus got broke down at hosur and they cancelled my ticket. It was so inhuman of them to just cancel the ticket without any alternate solution. All i asked them for the ticket refund and they said i have to mail the details of the ticket to a guy named muthu to redbus. I mailed the details to that respective person under [protected]@redbus.com. Its been 23 days and they have not refunded the amount. This is rediculous and the red bus hasnt responded yet. I have called the travels people to refund the money and they are irresponsible and behaving immaturely. Proper actions has to be taken against them and i would i want my refund back.

Theres lot of fake bus travels...in red bus... Last time one travels cancelled their bus but i didnt get any refund. This time PAULO TRAVELS sent us in regular state bus.. Whereas i booked for a/c sleeper. They changed the bus in the mid route. So i couldn't say much to them. Because i was compelled to travel. The timing was from 5: 15am to 12: 30 pm and i reached my destination arround 3 pm. And because of that i could get my works done.

Dear Team,

I have been using redbus.in since people didn't know about it, but this time I have serious problems with the team.

My ticket TJBY74579437 journey Mumbai to Bangalore was never so horrific until I boarded this bus from your website on 5th November.

Let me brief you on the sequence of events on this terrible journey.

1.Boarding time was 6:30 PM (Sion) - No notification send from either the bus operator and redbus prior to the journey. On calling the bus driver the only answer was "araha hu sir yaha bahut traffic hai aur mai abhi borivali se nikla hu."

2.On calling the customer care they said the bus will be coming shortly and we have spoken to the bus operator and our supervisor will call you in 15 min, which never happened.

3.The best part was on calling the travel agency number mentioned in the sms, they replied " ye hamari bus nahi hai"

4.Finally after waiting for 3 hours at the boarding point at 9:30 PM the bus arrives at SION. The bus driver and cleaners shouting "chalo jaldi andar aao aur doosri baaten baad mey karna."

5.The bus finally reaches Pune around 1 AM and boarding the passengers even without informing them that the bus is late. Then right after we touched the highway the Bus breakdown at around 1:30 AM in middle of the highway.

6.All the bus staff gets down and try to fix the issues while the entire bus was smelling of fuel leakage inside (OMG) God saved our souls that day.

7.Finally the bus starts at around 4 AM in the morning. We finally reached Bangalore some 5 hours delay.

Now let me ask the team some serious questions?

1. Who is responsible for all the lives travelling in the bus forget about the service?
2. Who will compensate for the loss for not reaching the destination on time?
3. Is the common man so helpless to be at the mercy of the drivers to take them to the destination according to them?
4. Why does redbus enroll such bus operators?

Saying as sorry doesn't compensate for all the losses we have gone through. "Sorry doesn't make a dead man alive."

Moreover I asked the customer care to please cancel my ticket and refund me the amount so that I can book another bus or else please put me on another bus. The answers form the agents where so pathetic as if I have asked for their kidney. Is making money only the motive for the company keeping the the security of the passengers at stake.

I've also overhead the bus staff speaking that "yaar isi condition mey wapis se bus mumbai leke jana padega kyunki company isko repair mey daalegi toh bus cancel karna padega for next trip." Also the bus staff haven't slept overnight the previous night because they were running late a trip earlier.

Please give me proper answer and please don't tell me we are sorry for the inconvenience.