Red Bus Complaints & Reviews

I have booked VRL bus Hyderabad to Bangalore (9:45pm[protected] through Redbus travel on[protected].2th nov I have received VRL travel person call (day time 1:00pm) .He has said your today bus cancel.He has suggested to me cancel the ticket you received full amt.I have called Redbus customer care not received.I have compliant Redbus site.
rs.350 panding

I have booked tickets from mangalore to Goa, money has got deducted 1200rs but I haven't received ticket. Application was showing transaction processing which never happened. Please I request ull to look into this. I need my tickets for tommorrow night. If tickets are not confirmed please credit back / inform about the procedure how I can go about. I have booked prior on your website things have worked out fine. Plus your customer care number doesn't seem to be working kindly look into this thank you

We booked tickets under refernce trip id[protected] which got not booked due to fault in the red bus online system. we asked them to book manually.They refused .They asked us to book again on the ground that they will return the money in a week .
we booked again transaction id 6413473
this also did not work due to red bus system problem
we telephoned immediately
In total we have lost inr 3520 Plus 3520 from our Bank account.
we request your intervention and make them to pay a penality of what we lost and please tell them to refund INR INR 14080.

Regards
Uma Ramamurthy
[protected] and [protected]

I CANCELLED TWO TICKETS
1. RS.500
2.RS.440
THEY ARE SUPPOSED TO REFUND ME BOTH THE MONEY, WHICH I HAVE NOT RECIVED, THEY SAID IT IS CREDITED ALREADY TO MY ACCOUNT BY OCTOBER 24 th FOR WHICH I ASKED THEM THE TRANSACTION ID, WHICH THEY ARE NOT READY TO PUT EFFORT AND TELL, hence i have attached my statement of accounts also for your verfication, DO CONSIDER MY REQUEST, SEEKING JUSTICE.
pH:[protected]
_sreyes ks

Dear redbus team,
I am antony joy. I booked a bus ticket from barmer to ahmadabad on 24/11/2016 10:15 pm by using sbi debit card through redbus mobile application. Rs:508 (On payust[protected] will deducted from my account. Transaction number is #[protected]. But i don't get any booking confirmation, or ticket. I think it was failed. Please check my transaction details and do it needful. If booking error please refund my amount as soon as possible.

Yours faithfully,
Antony joy

Hi team,
I had to travel from pune to goa in krishna varun travels on 24th nov 2016 @6:45 pm. I reached at the pick up point following gps from red bus @6:00 pm and since then have made more than 10 calls to kv travels to track the bus. Scheduled time of bus arrival at the pick up location was 6:45 pm. After continuous calls i got to know that bus is delayed, i waited at the pick up location for some time.
; at 7:30 pm i saw that bus was at the opposite end of road. I crossed the road somehow and asked the bus to stop for more 5 mins as my friend was also coming. But driver said that we are too much delayed and do whatever you want to do and moved the bus. I went to red bus office and krishna varun travels office at dhobi ghat, pune. They asked me to drop a mail.
I got injured while crossing the road in a hurry and was much harassed.
Please let me know if anything could be done in this consent.

My tkt no:tjcj23879674

Regards,
Praveen sahu
Email:[protected]@gmail.com
Mob :[protected]

On[protected] i had booked online ticket from ganpatipule to mumbai for amt 675.50 and details of transaction which i can see from banking system is [protected]igaaekcld9 transfer to 459 (to (transfer inb pilani soft lab pvt. Ltd ).
I had not received ticket hence inquired with red bus but they said they have received the money hence once again i made payment and booked the ticket
however i have not recd refund and sbi confirmed that money had been successfully transfer.

Pl refund the amount
regards
ravi

I happened to select date wrongly instead of 4th dec 2016 i selected 23 rd nov 2016 which is today. Immediately i called customer care and spoke to mr. Syed and he told he cannot do anything about it. I lost rs. 995 of my hard earned money. I request the concerned party to refund my amount as much as possible. The website does not reconfirm date and time before proceeding for payment. Please kindly request to do the needful.
Can anybody help...
Mahesh
+91 [protected]

Refund issuued by redbus i have 2 confirmation maild i called lots of time but refund not procced by redbus
account id [protected]
ticket number TJBQ74872987
refund issued 152 but not credited when it will be credited plz let me know and give me resoolution
by redbus give me a call confirmation lots off time but not give me still upto today now what to do???

I booked a ticket from mysore to chilakaluripet for 25th nov 2016 on 22nd november .. Under the
name: phani
and phone:[protected]
I call'ed to your customer care twice .. They said mythey transaction was done and due to some technical issue they didnt make it and they will confirm my ticket with in 15 minutes ... But i didnt recieved any call till now...please respond as soon as possible

Hi, I have booked a ticket from chennai to karur in vivegam travels using REDBUS.

Ticket booked date: 20/10/2016

The ticket was not booked due to some network problem..But the amount for that ticket has been taken from my account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount.

Ticket amount: Rs.562
Trip id (or) Reference number sent by redbus:[protected]

Please respond to this email ASAP.

Hi, I have booked a ticket from chennai to karur in vivegam travels using REDBUS.

Ticket booked date: 07/11/2016
Travelling date: 10/11/2016

The ticket was not booked due to some network problem..But the amount for that ticket has been taken from my account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount.

Ticket amount: Rs.550
Trip id (or) Reference number sent by redbus:[protected]

Please respond to this email ASAP.

HI i have booked ticket from shirdi- hyderabad on 11-NOv-2016 . redBus Ticket - TJC[protected]. The ticket value is 2128.The transaction went through and amount also got debited from my account. But the ticket is not confirmed. So i called customer care . they have told that transaction is successfull but the ticket is not booked and asked me to go ahead and do a fresh booking .Also they have told that they will provide the full refund for the earlier transaction. So i went ahead and booked the ticket one more time .The redBus Ticket - TJC[protected].This time the ticket is booked for RS:2128.They have raised a complaint and gave me the reference number for the refund of 2128.The complaint reference number is 132447.But i have called almost 5 to 6 times, they are providing the refund.Each time I call, they are saying they will revert within 24 hours but they are not doing.This is really pissing off . Why are you fooling around the customer saying that you will revert within 24 hours and don't care to call the customer????

Hi,
I was booked a ticket from chennai to coimbatore for a travel date (18/11/2016) and booked on 14/11/2016.Amount of RS.806.20 was deducted from my account but the ticket was not booked and again i tried second time ticket was booked and also amount deducted.First time deducted amount is not yet refunded to my account.Please look into my complaint.

This svr travels has given me the worst travel experience. This bus which is supposed to make journey form Bellary to Bangalore left the Bellary one hour late. And it had just travelled 33kms that it got screed. The next thing was to do by the staff was to repair and moved ahead or at least should have told that it would not be possible. The staff kept repairing for 4 hours till morning and didn't even think to tell the passengers about the te required to get it done repaired. Passengers woke up surprised as the bus had only travelled 33kms from Bellary and yet not informed as all the passengers were asleep in this sleeper bus at night. The time they spent in reparing the bus was equal to the journey time form Bellary to Bangalore. Now the worst is that they didn't inform about this repair that how long would it take neither did they provide us any bus to Bangalore nor did they refund our money. The behaviour form the staff was so disgusting and the owner of the bus didn't even receive the calls yet calling him several times all the night. Need to take an action. At least a refund is fair enough. The bus number is Ka01-d-8525

Hi,

I have booked a ticket using redbus app.

After booking they sent me a mail that they are not able to book a seat and soon an executive will call me and I can then book another ticekt or go for refund.

After that I have tried as many as 10 times for refund but fail to gey any response.
After that now they are saying that they have booked the ticket.

I'm attaching the screenshot of their mail.

Please help me.

To whomever this letter may concern my name is paritosh singh and i would like to convey my disappointment with the redbus service.
I had booked a ticket on tge 29th of october trip i. D[protected] from lucknow to agra. But instead my my money was debited from my account and i was promised i would be refunded the money being 932 rupees within 7 days to my bank account for which i have already provided to the customer care.
Now its been 20 days and when i have called them more than 5 times but they are showing no interest.
Its very saddening that ive lost my money for such an irresponsible service
I would really appreciate if an effective action is taken

I had booked a ticket from pune to latur on 6th november 2016 worth rs.356 from your redbus.in site bus operator was sharma travels nanded naka. Money got deducted from my account but ticket was not booked. Similar thing happened even today[protected] from your same site redbus.in for pune to latur ticket worth rs.259 bus operator being new gajanan travels jai mata. So i request you to refund me the total amount of rs.615 as soon as possible. And also reply to my this complaint immediately. Thank you!

I had booked a travel ticket via redbus (Bangalore to thrissur) on 18/11/2016..
The dropping point mentioned at the time of booking and in the ticket provided by redbus after booking is 'thrissur'. But the bus stopped only at 'mannuthy bypass' instead of thrissur. Due to this i had to take a cab from mannuthy bypass to thrissur for which i had to pay an extra amount of 400.

I request redbus team to refund rs 400 as the information provided by them at the time of booking was incorrect.

The pnr no of my journey is ts-rb36464700qpe/88845/bng to pathm 001

Dear redbus team,

Since last 18 days i am taking continuous follow up of my refund for ticket nashik to vadodara dated as 31st oct. 2016 which has been cancelled. I was booked ticket of rs. 914 using hdfc debit card. From my hdfc account rs. 914 was debited but ticket not booked. Same time i got ticket cancellation message as well as mail and assured me that my debited amount will refund within 5 to 7 days. But now after 18 days no any refund i got. When i called to your customer care, i got only assurance about my refund but no any action taken from your end.
Also, as per your offer that, as book ticket from redbus app using hdfc debit card, 375 rs. Cash back will get.in this offer, if book ticket more than 1000, then, rs. 250 will credit in hdfc account and remaining rs. 125 will credit in redbus wallet. As per this offer, i booked another ticket of rs. 1217 on same day. My this ticket was booked but as per your offer, rs. 250 not credit in my hdfc account.
From this incidence you have been proved that, you are failed to keep your commitment and your service is not loyal and trustful. I never book ticket with the help of redbus service in future and suggest to my all near people to avoid redbus service. I really disappointed from your service.
Awaited for justice..