Red Bus Complaints & Reviews

Dear sir,
I have booked a ticket on 05.12.2016 from madurai to chennai through sanjay travels by red bus service but due to tamil nadu ex, cm was dead on 05.12.2016 the journey was cancelled by the travels, also bus service are stopped all over tamil nadu, but am not received the amount back. So i request you to check and refund back my amount immediately.

Thanks for the understanding,

Regards
M. Manoj prabhakaran

Dear redbus team,
I am akash vispute. I have registered my redbus account by using this email id:- [protected]@gmail.com my mobile no:- [protected].
I booked a bus ticket from pune to chopda on 09/11/2016, 05:43 pm by using sbi debit card through freecharge in redbus mobile application. ₹ 459 was deducted from my account. But they said payment for redbus is failed. So again i tried second time by using different sbi account and same thing happened again and ₹ 459 was deducted second time. Transaction was successful from my bank account, but i did't get any booking confirmation was failed. I have paid ₹918, but couldn't get tickets.
The ticket was not booked due to some network problem. But the amount for that ticket has been taken from my two different sbi account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount. I also called to their customer care. But yet didn't receive any refund. I paid twice that is ₹459+₹459 = ₹918, and didn't get refund till date...
Please check my transaction details, i also attached the screenshot of details, do it needful and refund to my respective bank amount as soon as possible.

Yours faithfully,
Akash vispute

दि 12/12/2016 रोजी पारोळा ते पनवेल प्रवास करण्यासाठी रेडबस चे ऑनलाईन बुकिंग केले, श्री दुर्गा ट्रॅव्हक्स चे l10 व l 15 हे सीट बुक होते. रेड बस च्या टेक्स्ट मेसेज नुसार दिलेला बस नंबर आणि प्रत्यक्ष आलेली बस यात ताळमेळ नव्हता शिवाय ही बस तासभर लेट आली आणि जेथून पिकअप होते तेथून न घेता अर्धा किलोमीटर पुढे बोलावून बस मध्ये घेतले. जे l10 नं चे सीट बुक होते त्यावर दुसराच प्रवासी झोपलेला होता, म्हणून बस कंडक्टर ने वेगळे सीट दिले त्यावर प्रवास केला. पनवेल या पोहचण्याच्या ठिकाणी बस 2 तास उशिरा पोहचली त्यामुळे ड्युटीवर जाता आले नाही. L 15 हे दुसरे सीट आईसाठी बुक केले होते त्या सीट च्या शेजारील पॅसेज मध्ये तात्पुरते सीट तयार करून एका प्रवाशाला झोपायला दिले होते, त्याचा त्रास आईला होऊ नये म्हणून मी त्याठिकाणी गेलो व मला दिलेल्या सीट वर आईला बसवले. रेडबस चे एका सीट साठी 711 प्रमाणे 2 सीट ऑनलाईन बुक केले याचा पश्चाताप वाटला. एकंदरीत सेवा पुरवठादार श्री दुर्गा ट्रॅव्हल्स आणि ट्रॅव्हल एजंट रेडबस यांच्या संगनमताने प्रवाशांची लूट होत असावी असा संशय बळावला.
संजय पाटील, पनवेल.

Bus cancelled. Didn't receive refund from Red Bus yet.
Issue raised on 4th Dec with Red Bus supprt team. Reference Number: 263153.
I have twice sent reminder to look into the matter and I asked about the status. But didn't get any reply from Red Bus team.

Travel details:
Allahabad Lucknow Sunday, December 4, 2016
Ticket no: TJCX32485578
PNR no: Xchb[protected]

UPSRTC: JAN RATH A/C(2+2). Total Fare :Rs. 398.
Departure time: 08:30

Thanks!
Tilak

I have booked bus ticket dated 16.11.2016, TICKET NO. - TJCC98384396 of two passengers, but when i reached to bus stand, i have informed that bus has been cancelled and yet no refund obtained till date 13.12.2016.
PNR no. is Xbly[protected]
Timing of Bus Departure is 07:00 AM,
I have paid Rs. 686/- for the same and yet refund not given by red bus .

I have booked two seats through redbus service from Agra to Jaipur. The bus belongs to Amar Travels. My seat no was 9, 10 but when I reached for boarding along with my wife their chep said me to take seat No 19, 20 and they behave roughly. I told them about complaint, they said you may proceed. They advised to me for don't booking through online via redbus. Here which seat we will provide you will take either you may cancel your booking. At that time my mobile network was not in proper form and my journey was so important. At last I performed my journey at seat no 19, 20. During the boarding I saw that they were giving booked seat to others as per their choice at heavy cost. And other pessangers who have already booked their seats was suffering. So please take a suitable action against him. So that they will not repeat such types in future.

Hi Redbus, i have expereinced a very bad service from Redbus today when i wanted to cancel my bus tickets i booked through sai dasari travels i wanted to cancel before 12 hr but they denied refund as that particular bus does not have cancellation policy this is cheating. All redbus customer care agents hanged the phone on me and where i would not refer redbus to anyone and would put this on facebook and all social webiste you Guys are cheaters and took my money off, I HATE REDBUS

I booked a ticket in redbus, for dec-8, sitara travels, trip id - tjd[protected], i received a message from sitara travels, that is the bus is cancelled and amount will refund, but till now i didn't get the refund, and in redbus they are showing as trip completed, and when calling to redbus customer care, there network is so busy and not able to connect. The services provided by redbus is getting down day by day, and we are losing trust on redbus.

Ticket booked details:

Sign in account : [protected]@gmail.com
Booked name : pandurangarao

I travelled with my wife by Kallada travels from Pondichery to Ernakulam on 11/12/2016. The ervice was lousy. Though the company sent us message that they are giving us a bolltle of mineral water and snacks it did never happen.
The staff were non communicative. They never announced stoppage for refreshing at intervals and those who were awake could manage . The fare was high when compared to other operators.The other operator YBM provided excellent service. Unless he improve his service, people will reject this so called popular operator. It seems he is interested on cargo movements and the passengers are secondary to him.
PNR ORED 1338929 / TIN JD[protected]

Refund the money, your servcies are very poor, where is the bus operator he had not called to us, i had booked 2 seats from Anand Rao Circle Bangalore yesterday with Pnr No.TJD[protected], dtd 11.12.16, we had not travelled in bus we tried the given number of SRE TRavels to atleast cancel the ticket but he is not ready to cancel and no bus operator is in position to pickup any calls, kindly refund the money.

Dear Sir,
Due to the demise of our Former CM your bus service was cancelled by Liucky Travels. the travellers had called me and intimated me that sincethe trip is cancelled by them the redbus will refund the entire amount transferred from my credit card. Im a regular customer of redbus and expect redbus to immediately refund the ticket charges of Rs:3250 back to my credit card(Ticket number:TJCY[protected]
PNR nUMBER:TS-RB37504220FAP/68021 DATED :5th december 2016.

Thankyou.
(Seldon Cosmas Fernandez)
PhNo:[protected]

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No cordination between redbus and the operator.. Problem pending from last 20 days. Because of their confusion i had to deboard the bus and as it was midnight so i had to again pay full amount of ticket n board the bus again.. Complain raised on same day bt its been 15 days no action taken.. Very poor service. Will never recommend to anyone.. Hating redbus.. Called customercare 1000 times.. Already talked to supervisor bt nuthing happened.. Poor service

Hello Redbus,

I am the regular customer of the redbus.

This is was the first time i applied for the cancellation and my ticket was not cancel and i didn't get refund of my ticket.

I already sent an email regarding the same to red bus team, but didn't get any response yet from your team.

Please refund back my amount, otherwise i will think twice to travel with redbus.

Even i went twice office to cancel my ticket but they said we cannot cancel it, you have to cancel it from red bus.

And when i tried to cancel the redbus, my ticket pnr was not working to cancel procedure, so i wrote an email on that day for the cancellation, still your company does not response.

Sir, I have booked 2 tickets from Coimbatore to Chidambaram (City Travels) on 06.12.2016 22.00Hrs. for the Passengers named Mr.Selvabharathi and Allen George, seat no 13, 14. But on that day lately City Travels announced that trip was cancelled. The Ticket No.TJD[protected]. for Rs.710/-. Sir Please refund the ticket amount to my SBI A/C no.[protected].

Very bad experience, booked online looking at neeta booked tkts for return from pune at 10;45 pm, bus no mh04 gp 552, as said bus from neeta we booked tkts but totally was having prb, as said ac but totaaly no ac was operated, as asked he said we will put when reach to main road, cleaner was saying no gas, so we travelled totally without ac that after shouting at he opened windows on top as no air for breathing. How neeta such a reputed name provide such 3rd class bus, really sorry for this and worse exp of travelling, pl take necessary action. Bad bad bad very bad

Ticket number - tjcm55293467
Pnr number[protected]

I booked 2 tickets from mumbai to bhuj using redbus mobile app, to attend the rann utsav festival in bhuj. The tickets got cancelled and all we got from the travel partners was a single line text message stating the same. We called redbus, raised our concern and were put on hold for almost 20 minutes, thrice.in the end, we had no option but to book 2 flight tickets from mumbai to ahmedabad and then additional 2 bus tickets from ahmedabad to bhuj. There was also a major time difference between the flight and the new bus, because of which we had to roam for almost 8 hours around the streets of ahemdabad and that too in the dead of the night. Redbus has still taken no responsibility for the same and are, most certainly, oblivious of the fact that the bus got cancelled. I have received no refund for my cancelled tickets. I had to pay an additional charge of inr 6300 because of the whole hassle. I request redbus to refund my original amount and pay the additional charges as compensation. Failing to do so, i would be bound to raise an official complaint with the indian consumer court under the consumer protection act - 1986 and move the courts. Thank you for such a miserable experience.

I had cancelled the ticket on 5th nov, raised many concerns on the redbus website but i keep getting response that -
We have initiated the refund on 7th Nov 2016. Your bank will process this refund and it may take up to 7 Bank working days

& it is 29th Nov now, and i dont think i will have my refund ever looking at the redbus response.
Ticket details:
Reference Number: 189199
Issue Type: Refund
Ticket number (TIN): TJC[protected]
From: Bangalore To: Dharwad
Date of journey: 11/11/2016
Travels: VRL Travels
Bus type: Non A/C Sleeper (2+1)
Boarding time: 07:15 PM
No of seats: 1
Seat number: U16

For Ticket no: TJCK75333377 PNR no: 51226155, while booking the ticket through redbus.in, after deduction of money from my credit card, I received a failure message from Red Bus. Thus I have booked another ticket at that moment considering the message as genuine. Now for the mistake of redbus, I had to booked another ticket.
Thus I need the refund of Rs421 for this Ticket which was showing error message on redbus website while the payment is deducted from my account.
I have contacted the customer service of redbus and also wrote several emails to the company but they are not agreed to the fact that there was a error.

Hello sir
This is ashish traveling to Dehradun from new delhi. I have booked a bus ticket through red bus whoses operator is Blue World Tourist company which is useless in management and also waste alot of time during traveling. They charged alot also bus which they provide has broken seat . I m writing here bus no : DL 1PD 3418
I m requesting here to eliminate this Blue world tourist company from this tourist pool.

I have booked the 4 tickets of Atmaram Travels( Global ) from Madgaon to Mumbai for 20th November. When I reached at Mumbai I found that Bus Supporting staff has done some goof-up and lost two of my hadbags. Those bags were containing stuff of almost 10000 Rs. Bus Supporting staff didnt support me. I have launched complaint on Redbus but didn't bothered to contact me or reverted me regarding this. I have contacted this Atmaram Travels( Global ) also but they also wasn't reverted on my query.