Red Bus Complaints & Reviews

Address: Jaipur, Rajasthan

Website: redbus service.com

I have booked two seats through redbus service from Agra to Jaipur. The bus belongs to Amar Travels. My seat no was 9, 10 but when I reached for boarding along with my wife their chep said me to take seat No 19, 20 and they behave roughly. I told them about complaint, they said you may proceed. They advised to me for don't booking through online via redbus. Here which seat we will provide you will take either you may cancel your booking. At that time my mobile network was not in proper form and my journey was so important. At last I performed my journey at seat no 19, 20. During the boarding I saw that they were giving booked seat to others as per their choice at heavy cost. And other pessangers who have already booked their seats was suffering. So please take a suitable action against him. So that they will not repeat such types in future.

Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 13, 2016

Updated by Yogesh Kumar Naharwal Redbus customer care service mobile number is also not updated at the website. When I want to take the help of customer service of redbus which was sent to me on my mobile along with seat information which was also wrong. After proceed the journey I want to bring this matter into notice of redbus customer service their number was also not updated at the website. Then what will happen with the passengers. Both are playing game with the traveler.

Verified Support

Dec 20, 2016

Red Bus Customer Care's response Hi Yogesh,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Hyderabad, Andhra Pradesh, 500019

Website: www.redbus.in

Hi Redbus, i have expereinced a very bad service from Redbus today when i wanted to cancel my bus tickets i booked through sai dasari travels i wanted to cancel before 12 hr but they denied refund as that particular bus does not have cancellation policy this is cheating. All redbus customer care agents hanged the phone on me and where i would not refer redbus to anyone and would put this on facebook and all social webiste you Guys are cheaters and took my money off, I HATE REDBUS

Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Yoganand,

Greetings from redbus!!

We understand your concern, however once the cancellation policy from the bus operator is expired. We will not be able to cancel the tickets.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Bangalore, Karnataka

Website: redbus.in

I booked a ticket in redbus, for dec-8, sitara travels, trip id - tjd[protected], i received a message from sitara travels, that is the bus is cancelled and amount will refund, but till now i didn't get the refund, and in redbus they are showing as trip completed, and when calling to redbus customer care, there network is so busy and not able to connect. The services provided by redbus is getting down day by day, and we are losing trust on redbus.

Ticket booked details:

Sign in account : [protected]@gmail.com
Booked name : pandurangarao

Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2016

Red Bus Customer Care's response Hi Gangadharye,

Greetings from redbus!!

Ticket id-TJD[protected]

We are sorry for the delay in response.

We have escalated your issue to our concerned team. We'll get back to you with an update at the earliest.

Regards,
redbus team

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Address: Ernakulam, Kerala, 682301

Website: Kallada Travels

I travelled with my wife by Kallada travels from Pondichery to Ernakulam on 11/12/2016. The ervice was lousy. Though the company sent us message that they are giving us a bolltle of mineral water and snacks it did never happen.
The staff were non communicative. They never announced stoppage for refreshing at intervals and those who were awake could manage . The fare was high when compared to other operators.The other operator YBM provided excellent service. Unless he improve his service, people will reject this so called popular operator. It seems he is interested on cargo movements and the passengers are secondary to him.
PNR ORED 1338929 / TIN JD[protected]

Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Subramanian,

Greetings from redbus!!

Ticket id-TJD[protected]

We thank you for highlighting this issue to us. We definitely do not want our customers to have such experience. Your feedback is valuable to us. We will have it passed on the bus operators and ensure that such instances are not repeated in future.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Bangalore, Karnataka, 583123

Refund the money, your servcies are very poor, where is the bus operator he had not called to us, i had booked 2 seats from Anand Rao Circle Bangalore yesterday with Pnr No.TJD[protected], dtd 11.12.16, we had not travelled in bus we tried the given number of SRE TRavels to atleast cancel the ticket but he is not ready to cancel and no bus operator is in position to pickup any calls, kindly refund the money.

Jan 21, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Santosh,

Greetings from redbus!!

We are sorry for the delay in response.

We have escalated the issue to our concerned team. We'll get back to you with an update at the earliest.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team

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Address: 625016

Website: www.redbus.com

Dear Sir,
Due to the demise of our Former CM your bus service was cancelled by Liucky Travels. the travellers had called me and intimated me that sincethe trip is cancelled by them the redbus will refund the entire amount transferred from my credit card. Im a regular customer of redbus and expect redbus to immediately refund the ticket charges of Rs:3250 back to my credit card(Ticket number:TJCY[protected]
PNR nUMBER:TS-RB37504220FAP/68021 DATED :5th december 2016.

Thankyou.
(Seldon Cosmas Fernandez)
PhNo:[protected]

Click here to Reply or Forward

Jan 20, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Seldon,

Greetings from redbus!!

We are sorry for the delay in response.

We have escalated the issue to our concerned team. We will get back to you with an update at the earliest.

Feel free to reach us for any further queries.

Regards,
redbus Team

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D

dksharma_

from Nagpur, Maharashtra

Dec 12, 2016

I had booking from meerut to jaipur by pooja travells on 18th nov 2016 & recieved massage from pooja travells that the bus got as rto got cought the bus. I have called the pooja travells and lodged the complaint at redbus but not got refund. Ticket no. TJCE77329959, PNR NO. 51075546

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Address: Bangalore, Karnataka

Website: Redbus.in

No cordination between redbus and the operator.. Problem pending from last 20 days. Because of their confusion i had to deboard the bus and as it was midnight so i had to again pay full amount of ticket n board the bus again.. Complain raised on same day bt its been 15 days no action taken.. Very poor service. Will never recommend to anyone.. Hating redbus.. Called customercare 1000 times.. Already talked to supervisor bt nuthing happened.. Poor service

Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Sowmyajha,

Greetings from redBus!!

We are sorry for the delay in response.

We deeply regret for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Rajkot, Gujarat, 360001

Website: www.redbus.in

Hello Redbus,

I am the regular customer of the redbus.

This is was the first time i applied for the cancellation and my ticket was not cancel and i didn't get refund of my ticket.

I already sent an email regarding the same to red bus team, but didn't get any response yet from your team.

Please refund back my amount, otherwise i will think twice to travel with redbus.

Even i went twice office to cancel my ticket but they said we cannot cancel it, you have to cancel it from red bus.

And when i tried to cancel the redbus, my ticket pnr was not working to cancel procedure, so i wrote an email on that day for the cancellation, still your company does not response.

Jan 16, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2016

Red Bus Customer Care's response Hi Anil,

Greetings from redBus!!

We are sorry for the delay in response.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Cuddalore, Tamil Nadu

Sir, I have booked 2 tickets from Coimbatore to Chidambaram (City Travels) on 06.12.2016 22.00Hrs. for the Passengers named Mr.Selvabharathi and Allen George, seat no 13, 14. But on that day lately City Travels announced that trip was cancelled. The Ticket No.TJD[protected]. for Rs.710/-. Sir Please refund the ticket amount to my SBI A/C no.[protected].

Red Bus customer support has been notified about the posted complaint.

Dec 08, 2016

Updated by Senthilkumar Dharmalingam Thank you for your response. Please refund as early as possible.

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Address: Thane, Maharashtra, 401107

Very bad experience, booked online looking at neeta booked tkts for return from pune at 10;45 pm, bus no mh04 gp 552, as said bus from neeta we booked tkts but totally was having prb, as said ac but totaaly no ac was operated, as asked he said we will put when reach to main road, cleaner was saying no gas, so we travelled totally without ac that after shouting at he opened windows on top as no air for breathing. How neeta such a reputed name provide such 3rd class bus, really sorry for this and worse exp of travelling, pl take necessary action. Bad bad bad very bad

Jan 11, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2016

Red Bus Customer Care's response Hi Mira,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Mumbai City, Maharashtra, 400070

Website: www.redbus.in

Ticket number - tjcm55293467
Pnr number[protected]

I booked 2 tickets from mumbai to bhuj using redbus mobile app, to attend the rann utsav festival in bhuj. The tickets got cancelled and all we got from the travel partners was a single line text message stating the same. We called redbus, raised our concern and were put on hold for almost 20 minutes, thrice.in the end, we had no option but to book 2 flight tickets from mumbai to ahmedabad and then additional 2 bus tickets from ahmedabad to bhuj. There was also a major time difference between the flight and the new bus, because of which we had to roam for almost 8 hours around the streets of ahemdabad and that too in the dead of the night. Redbus has still taken no responsibility for the same and are, most certainly, oblivious of the fact that the bus got cancelled. I have received no refund for my cancelled tickets. I had to pay an additional charge of inr 6300 because of the whole hassle. I request redbus to refund my original amount and pay the additional charges as compensation. Failing to do so, i would be bound to raise an official complaint with the indian consumer court under the consumer protection act - 1986 and move the courts. Thank you for such a miserable experience.

Jan 8, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Red Bus Customer Care's response Hi Anuj,

Greetings from redbus!!

Ticket id-TJCM55293467

We are sorry for the inconvenience caused. We have escalated your issue to our concerned team, we'll get back to you with an update at the earliest.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Verified Support

Dec 08, 2016

Red Bus Customer Care's response Hi Anuj,

Greetings from redbus!!

Ticket id-TJCM55293467

We deeply regret the inconvenience caused to you due to bus cancellation. Unfortunately the operator had to cancel the bus due to unexpected mechanical failure in the bus. Information regarding the same was provided to you by the operator in advance.

As a online bus ticketing platform, redBus does not take the responsibility for bus cancellations (Please refer to the terms and conditions mentioned on our website - https://www.redbus.in/info/termscondition. Please refer to point 1). However, we do take the responsibility to coordinate with the bus operators to facilitate the resolution of any customer complaints. We communicated with Shree Sahjanand Travels regarding the cancellation of your ticket TJCM55293467. Post receiving a confirmation from them, we have processed complete refund on your ticket.

I would like to re-iterate that we value you as our customer and are very thankful to you for choosing redBus. In continuation to our telephonic conversation this morning, we would like to provide you 50% of the ticket fare as a token of appreciation from our end. Please reply to the same mail id if in case that is acceptable to you so that we can take it forward.

Feel free to reach us for any further queries.

Regards,
redBus Team

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P

Pankaj Hindustani

from Pune, Maharashtra

Dec 7, 2016

My name is pankaj, mne 25/11/16 ko luckw to delhi ticket book ki thi fr my relative (for a girl). 9 pm ki jagah raat k 12 bheje tak koi msg ya call ni aaya frm redbuss or bus operater...at that time humne complaint raise ki toh still 8 din baad koi responce ni mil rha...pls help us to get my money back
ticket pnr :- BDE9RBM
contact [protected]

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Address: 560041

Website: www.redbus.in

I had cancelled the ticket on 5th nov, raised many concerns on the redbus website but i keep getting response that -
We have initiated the refund on 7th Nov 2016. Your bank will process this refund and it may take up to 7 Bank working days

& it is 29th Nov now, and i dont think i will have my refund ever looking at the redbus response.
Ticket details:
Reference Number: 189199
Issue Type: Refund
Ticket number (TIN): TJC[protected]
From: Bangalore To: Dharwad
Date of journey: 11/11/2016
Travels: VRL Travels
Bus type: Non A/C Sleeper (2+1)
Boarding time: 07:15 PM
No of seats: 1
Seat number: U16

Red Bus customer support has been notified about the posted complaint.

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B

baviskarkhushal

from Pune, Maharashtra

Nov 30, 2016

Yesterday, I was travelling with my wife and a kid by Deep travels from Ahmedabad to Jalgaon.Due to rush driving I have faced so many physical difficulties.We were compelled to alight at Dhulia, we have to arrange next journey on our own.we have brought this matter to your notice.For your information and neccessary action please.

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Address: 411023

Website: www.redbus.in

For Ticket no: TJCK75333377 PNR no: 51226155, while booking the ticket through redbus.in, after deduction of money from my credit card, I received a failure message from Red Bus. Thus I have booked another ticket at that moment considering the message as genuine. Now for the mistake of redbus, I had to booked another ticket.
Thus I need the refund of Rs421 for this Ticket which was showing error message on redbus website while the payment is deducted from my account.
I have contacted the customer service of redbus and also wrote several emails to the company but they are not agreed to the fact that there was a error.

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Vijay,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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V

Vijay134

from Mumbai, Maharashtra

Nov 30, 2016

Hello,
Please find the details as requested : -

My registered email address : vijay.[protected]@gmail.com
Date of Transactions : 22/11/2016
Ticket No : TJCK75333377
PNR no : 51226155

Please let me know if you needed any further details to provide me the refund at the earliest.

BR
Vijay

Reply

Vijay134's [Complaint's author] reply, Dec 2, 2016

Hello,
Any update on my refund amount to be received. The date of booking was 22nd Nov 2016 and now it is 2nd Dec 2016.
Why should the settlement took so long time if you have been provided with all details and proofs of your own mistakes.
Please let me know if you are really serious about closing this issue.

BR
Vijay

S

Sirigere Vijayendra

from Bengaluru, Karnataka

Dec 6, 2016

I have booked the ticket through you in redBus mTicket -
Bangalore to Ballari
TJCU53483899
JEG9GXM
Nandini Travels
11:00 PM Nov 30, 2016
SL2, but they have given me other seat for what I have booked, and the person argued that this is sl 2, please don't advice others to book this bus

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Address: New Delhi, Delhi, 110060

Website: redbus.in

Hello sir
This is ashish traveling to Dehradun from new delhi. I have booked a bus ticket through red bus whoses operator is Blue World Tourist company which is useless in management and also waste alot of time during traveling. They charged alot also bus which they provide has broken seat . I m writing here bus no : DL 1PD 3418
I m requesting here to eliminate this Blue world tourist company from this tourist pool.

Dec 31, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Website: www.redbus.in

I have booked the 4 tickets of Atmaram Travels( Global ) from Madgaon to Mumbai for 20th November. When I reached at Mumbai I found that Bus Supporting staff has done some goof-up and lost two of my hadbags. Those bags were containing stuff of almost 10000 Rs. Bus Supporting staff didnt support me. I have launched complaint on Redbus but didn't bothered to contact me or reverted me regarding this. I have contacted this Atmaram Travels( Global ) also but they also wasn't reverted on my query.

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Bhushan,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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J

john shijith

from Mangalore, Karnataka

Nov 28, 2016

I applied coupon code and I need to get 300 rs from redbus. But last 2 months redbus support team simpley always saying we intiated our payment you'll get within 48 hours. But today they said they couldn't give me my refund. Redbus is havng one of the worst support team. I never expect this from redbus. Useless support.

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K

Kathiravan Vinoth

Dec 5, 2016

Often facing payment issue.. my account got debited still the amount has not get refunded. kindly refund my amount. rupees 1020/-

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Address: Bijapur, Karnataka, 586103

Website: Redbus

I have booked VRL bus Hyderabad to Bangalore (9:45pm[protected] through Redbus travel on[protected].2th nov I have received VRL travel person call (day time 1:00pm) .He has said your today bus cancel.He has suggested to me cancel the ticket you received full amt.I have called Redbus customer care not received.I have compliant Redbus site.
rs.350 panding

Jan 6, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 29, 2016

Updated by Rajeev Madaan my complaint not solved

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Rajeev,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Dakshina Kannada, Karnataka, 575004

I have booked tickets from mangalore to Goa, money has got deducted 1200rs but I haven't received ticket. Application was showing transaction processing which never happened. Please I request ull to look into this. I need my tickets for tommorrow night. If tickets are not confirmed please credit back / inform about the procedure how I can go about. I have booked prior on your website things have worked out fine. Plus your customer care number doesn't seem to be working kindly look into this thank you

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Rohith,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,

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Address: Hyderabad, Andhra Pradesh

Website: redbus.in

We booked tickets under refernce trip id[protected] which got not booked due to fault in the red bus online system. we asked them to book manually.They refused .They asked us to book again on the ground that they will return the money in a week .
we booked again transaction id 6413473
this also did not work due to red bus system problem
we telephoned immediately
In total we have lost inr 3520 Plus 3520 from our Bank account.
we request your intervention and make them to pay a penality of what we lost and please tell them to refund INR INR 14080.

Regards
Uma Ramamurthy
[protected] and [protected]

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Ramamurthy,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: 600042

Website: www.redbus.com

I CANCELLED TWO TICKETS
1. RS.500
2.RS.440
THEY ARE SUPPOSED TO REFUND ME BOTH THE MONEY, WHICH I HAVE NOT RECIVED, THEY SAID IT IS CREDITED ALREADY TO MY ACCOUNT BY OCTOBER 24 th FOR WHICH I ASKED THEM THE TRANSACTION ID, WHICH THEY ARE NOT READY TO PUT EFFORT AND TELL, hence i have attached my statement of accounts also for your verfication, DO CONSIDER MY REQUEST, SEEKING JUSTICE.
pH:[protected]
_sreyes ks

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Sreyes,

Greetings from redbus!!

We see that the refund is processed from our end regarding the cancellation of tickets. We request you to please check with the bank with the refund reference number-IXGAAGFVV5 for further details about transaction. We request your kind understanding in this regards

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards
redBus Team.

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Address: Barmer, Rajasthan, 344001

Dear redbus team,
I am antony joy. I booked a bus ticket from barmer to ahmadabad on 24/11/2016 10:15 pm by using sbi debit card through redbus mobile application. Rs:508 (On payust[protected] will deducted from my account. Transaction number is #[protected]. But i don't get any booking confirmation, or ticket. I think it was failed. Please check my transaction details and do it needful. If booking error please refund my amount as soon as possible.

Yours faithfully,
Antony joy

Jan 1, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Red Bus Customer Care's response Hi Jacob,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Red Bus Complaints & Reviews

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Non ac provided as booked ac and totally troublesome travel by neeta bus no mh 04 gp 552 from pune on 05/12/16

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They took money not provided seat and not returened money also

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