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Red Bus Complaints & Reviews

3.4
Updated: Dec 16, 2025
Complaints 3986
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Red Bus reviews & complaints page 156

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G
gangadharyeduruwada
from Bengaluru, Karnataka
Dec 13, 2016
Resolved
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Resolved

Address: Bangalore, Karnataka
Website: redbus.in

I booked a ticket in redbus, for dec-8, sitara travels, trip id - tjd[protected], i received a message from sitara travels, that is the bus is cancelled and amount will refund, but till now i didn't get the refund, and in redbus they are showing as trip completed, and when calling to redbus customer care, there network is so busy and not able to connect. The services provided by redbus is getting down day by day, and we are losing trust on redbus.

Ticket booked details:

Sign in account : [protected]@gmail.com
Booked name : pandurangarao
Jan 22, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2016
Red Bus Customer Care's response
Hi Gangadharye,

Greetings from redbus!!

Ticket id-TJD[protected]

We are sorry for the delay in response.

We have escalated your issue to our concerned team. We'll get back to you with an update at the earliest.

Regards,
redbus team
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    Subramanian Gopalaakrishnan
    from Perumbavoor, Kerala
    Dec 12, 2016
    Resolved
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    Resolved

    Address: Ernakulam, Kerala, 682301
    Website: Kallada Travels

    I travelled with my wife by Kallada travels from Pondichery to Ernakulam on 11/12/2016. The ervice was lousy. Though the company sent us message that they are giving us a bolltle of mineral water and snacks it did never happen.
    The staff were non communicative. They never announced stoppage for refreshing at intervals and those who were awake could manage . The fare was high when compared to other operators.The other operator YBM provided excellent service. Unless he improve his service, people will reject this so called popular operator. It seems he is interested on cargo movements and the passengers are secondary to him.
    PNR ORED 1338929 / TIN JD[protected]
    Jan 22, 2017
    Complaint marked as Resolved 
    Red Bus customer support has been notified about the posted complaint.
    Verified Support
    Dec 16, 2016
    Red Bus Customer Care's response
    Hi Subramanian,

    Greetings from redbus!!

    Ticket id-TJD[protected]

    We thank you for highlighting this issue to us. We definitely do not want our customers to have such experience. Your feedback is valuable to us. We will have it passed on the bus operators and ensure that such instances are not repeated in future.

    Feel free to reach us at [protected]@redbus.in for any further assistance.

    Regards,
    redBus Team.
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      S
      ssanthosh
      from Bengaluru, Karnataka
      Dec 12, 2016
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 583123

      Refund the money, your servcies are very poor, where is the bus operator he had not called to us, i had booked 2 seats from Anand Rao Circle Bangalore yesterday with Pnr No.TJD[protected], dtd 11.12.16, we had not travelled in bus we tried the given number of SRE TRavels to atleast cancel the ticket but he is not ready to cancel and no bus operator is in position to pickup any calls, kindly refund the money.
      Jan 21, 2017
      Complaint marked as Resolved 
      Red Bus customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2016
      Red Bus Customer Care's response
      Hi Santosh,

      Greetings from redbus!!

      We are sorry for the delay in response.

      We have escalated the issue to our concerned team. We'll get back to you with an update at the earliest.

      Feel free to reach us at [protected]@redbus.in for any further assistance.

      Regards,
      redBus Team
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        S
        seldon
        from Delhi, Delhi
        Dec 9, 2016
        Resolved
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        Resolved

        Address: 625016
        Website: www.redbus.com

        Dear Sir,
        Due to the demise of our Former CM your bus service was cancelled by Liucky Travels. the travellers had called me and intimated me that sincethe trip is cancelled by them the redbus will refund the entire amount transferred from my credit card. Im a regular customer of redbus and expect redbus to immediately refund the ticket charges of Rs:3250 back to my credit card(Ticket number:TJCY[protected]
        PNR nUMBER:TS-RB37504220FAP/68021 DATED :5th december 2016.

        Thankyou.
        (Seldon Cosmas Fernandez)
        PhNo:[protected]

        Click here to Reply or Forward
        Jan 20, 2017
        Complaint marked as Resolved 
        Red Bus customer support has been notified about the posted complaint.
        Verified Support
        Dec 16, 2016
        Red Bus Customer Care's response
        Hi Seldon,

        Greetings from redbus!!

        We are sorry for the delay in response.

        We have escalated the issue to our concerned team. We will get back to you with an update at the earliest.

        Feel free to reach us for any further queries.

        Regards,
        redbus Team
        I had booking from meerut to jaipur by pooja travells on 18th nov 2016 & recieved massage from pooja travells that the bus got as rto got cought the bus. I have called the pooja travells and lodged the complaint at redbus but not got refund. Ticket no. TJCE77329959, PNR NO. 51075546
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          S
          Somyajha
          from Mumbai, Maharashtra
          Dec 8, 2016
          Resolved
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          Resolved

          Address: Bangalore, Karnataka
          Website: Redbus.in

          No cordination between redbus and the operator.. Problem pending from last 20 days. Because of their confusion i had to deboard the bus and as it was midnight so i had to again pay full amount of ticket n board the bus again.. Complain raised on same day bt its been 15 days no action taken.. Very poor service. Will never recommend to anyone.. Hating redbus.. Called customercare 1000 times.. Already talked to supervisor bt nuthing happened.. Poor service
          Jan 22, 2017
          Complaint marked as Resolved 
          Red Bus customer support has been notified about the posted complaint.
          Verified Support
          Dec 16, 2016
          Red Bus Customer Care's response
          Hi Sowmyajha,

          Greetings from redBus!!

          We are sorry for the delay in response.

          We deeply regret for the inconvenience caused.

          We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

          Feel free to reach us at [protected]@redbus.in for any further assistance.

          Regards,
          redBus Team.
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            A
            Anil Kesariya
            from Bhusawal, Maharashtra
            Dec 8, 2016
            Resolved
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            Resolved

            Address: Rajkot, Gujarat, 360001
            Website: www.redbus.in

            Hello Redbus,

            I am the regular customer of the redbus.

            This is was the first time i applied for the cancellation and my ticket was not cancel and i didn't get refund of my ticket.

            I already sent an email regarding the same to red bus team, but didn't get any response yet from your team.

            Please refund back my amount, otherwise i will think twice to travel with redbus.

            Even i went twice office to cancel my ticket but they said we cannot cancel it, you have to cancel it from red bus.

            And when i tried to cancel the redbus, my ticket pnr was not working to cancel procedure, so i wrote an email on that day for the cancellation, still your company does not response.
            Jan 16, 2017
            Complaint marked as Resolved 
            Red Bus customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2016
            Red Bus Customer Care's response
            Hi Anil,

            Greetings from redBus!!

            We are sorry for the delay in response.

            We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

            Feel free to reach us at [protected]@redbus.in for any further assistance.

            Regards,
            redBus Team.
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              S
              Senthilkumar Dharmalingam
              from Chidambaram, Tamil Nadu
              Dec 8, 2016
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              Address: Cuddalore, Tamil Nadu

              Sir, I have booked 2 tickets from Coimbatore to Chidambaram (City Travels) on 06.12.2016 22.00Hrs. for the Passengers named Mr.Selvabharathi and Allen George, seat no 13, 14. But on that day lately City Travels announced that trip was cancelled. The Ticket No.TJD[protected]. for Rs.710/-. Sir Please refund the ticket amount to my SBI A/C no.[protected].
              Red Bus customer support has been notified about the posted complaint.
              Dec 08, 2016
              Updated by Senthilkumar Dharmalingam
              Thank you for your response. Please refund as early as possible.
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                M
                miraroad
                from Mumbai, Maharashtra
                Dec 7, 2016
                Resolved
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                Address: Thane, Maharashtra, 401107

                Very bad experience, booked online looking at neeta booked tkts for return from pune at 10;45 pm, bus no mh04 gp 552, as said bus from neeta we booked tkts but totally was having prb, as said ac but totaaly no ac was operated, as asked he said we will put when reach to main road, cleaner was saying no gas, so we travelled totally without ac that after shouting at he opened windows on top as no air for breathing. How neeta such a reputed name provide such 3rd class bus, really sorry for this and worse exp of travelling, pl take necessary action. Bad bad bad very bad
                Jan 11, 2017
                Complaint marked as Resolved 
                Red Bus customer support has been notified about the posted complaint.
                Verified Support
                Dec 11, 2016
                Red Bus Customer Care's response
                Hi Mira,

                Greetings from redBus!!

                We are sorry for the delay in response.

                Firstly, please accept our sincere apologies for the inconvenience caused.

                We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

                Feel free to reach us at [protected]@redbus.in for any further assistance.

                Regards,
                redBus Team.
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                  A
                  anujnarang79
                  from Delhi, Delhi
                  Dec 4, 2016
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400070
                  Website: www.redbus.in

                  Ticket number - tjcm55293467
                  Pnr number[protected]

                  I booked 2 tickets from mumbai to bhuj using redbus mobile app, to attend the rann utsav festival in bhuj. The tickets got cancelled and all we got from the travel partners was a single line text message stating the same. We called redbus, raised our concern and were put on hold for almost 20 minutes, thrice.in the end, we had no option but to book 2 flight tickets from mumbai to ahmedabad and then additional 2 bus tickets from ahmedabad to bhuj. There was also a major time difference between the flight and the new bus, because of which we had to roam for almost 8 hours around the streets of ahemdabad and that too in the dead of the night. Redbus has still taken no responsibility for the same and are, most certainly, oblivious of the fact that the bus got cancelled. I have received no refund for my cancelled tickets. I had to pay an additional charge of inr 6300 because of the whole hassle. I request redbus to refund my original amount and pay the additional charges as compensation. Failing to do so, i would be bound to raise an official complaint with the indian consumer court under the consumer protection act - 1986 and move the courts. Thank you for such a miserable experience.
                  Jan 8, 2017
                  Complaint marked as Resolved 
                  Red Bus customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 06, 2016
                  Red Bus Customer Care's response
                  Hi Anuj,

                  Greetings from redbus!!

                  Ticket id-TJCM55293467

                  We are sorry for the inconvenience caused. We have escalated your issue to our concerned team, we'll get back to you with an update at the earliest.

                  Feel free to reach us at [protected]@redbus.in for any further assistance.

                  Regards,
                  redBus Team.
                  Verified Support
                  Dec 08, 2016
                  Red Bus Customer Care's response
                  Hi Anuj,

                  Greetings from redbus!!

                  Ticket id-TJCM55293467

                  We deeply regret the inconvenience caused to you due to bus cancellation. Unfortunately the operator had to cancel the bus due to unexpected mechanical failure in the bus. Information regarding the same was provided to you by the operator in advance.

                  As a online bus ticketing platform, redBus does not take the responsibility for bus cancellations (Please refer to the terms and conditions mentioned on our website - https://www.redbus.in/info/termscondition. Please refer to point 1). However, we do take the responsibility to coordinate with the bus operators to facilitate the resolution of any customer complaints. We communicated with Shree Sahjanand Travels regarding the cancellation of your ticket TJCM55293467. Post receiving a confirmation from them, we have processed complete refund on your ticket.

                  I would like to re-iterate that we value you as our customer and are very thankful to you for choosing redBus. In continuation to our telephonic conversation this morning, we would like to provide you 50% of the ticket fare as a token of appreciation from our end. Please reply to the same mail id if in case that is acceptable to you so that we can take it forward.

                  Feel free to reach us for any further queries.

                  Regards,
                  redBus Team
                  My name is pankaj, mne 25/11/16 ko luckw to delhi ticket book ki thi fr my relative (for a girl). 9 pm ki jagah raat k 12 bheje tak koi msg ya call ni aaya frm redbuss or bus operater...at that time humne complaint raise ki toh still 8 din baad koi responce ni mil rha...pls help us to get my money back
                  ticket pnr :- BDE9RBM
                  contact [protected]
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                    S
                    sachin herkal
                    Nov 29, 2016
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                    Address: 560041
                    Website: www.redbus.in

                    I had cancelled the ticket on 5th nov, raised many concerns on the redbus website but i keep getting response that -
                    We have initiated the refund on 7th Nov 2016. Your bank will process this refund and it may take up to 7 Bank working days

                    & it is 29th Nov now, and i dont think i will have my refund ever looking at the redbus response.
                    Ticket details:
                    Reference Number: 189199
                    Issue Type: Refund
                    Ticket number (TIN): TJC[protected]
                    From: Bangalore To: Dharwad
                    Date of journey: 11/11/2016
                    Travels: VRL Travels
                    Bus type: Non A/C Sleeper (2+1)
                    Boarding time: 07:15 PM
                    No of seats: 1
                    Seat number: U16
                    Red Bus customer support has been notified about the posted complaint.
                    Yesterday, I was travelling with my wife and a kid by Deep travels from Ahmedabad to Jalgaon.Due to rush driving I have faced so many physical difficulties.We were compelled to alight at Dhulia, we have to arrange next journey on our own.we have brought this matter to your notice.For your information and neccessary action please.
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                      V
                      Vijay134
                      from Mumbai, Maharashtra
                      Nov 28, 2016
                      Resolved
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                      Resolved

                      Address: 411023
                      Website: www.redbus.in

                      For Ticket no: TJCK75333377 PNR no: 51226155, while booking the ticket through redbus.in, after deduction of money from my credit card, I received a failure message from Red Bus. Thus I have booked another ticket at that moment considering the message as genuine. Now for the mistake of redbus, I had to booked another ticket.
                      Thus I need the refund of Rs421 for this Ticket which was showing error message on redbus website while the payment is deducted from my account.
                      I have contacted the customer service of redbus and also wrote several emails to the company but they are not agreed to the fact that there was a error.
                      Jan 1, 2017
                      Complaint marked as Resolved 
                      Red Bus customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 30, 2016
                      Red Bus Customer Care's response
                      Hi Vijay,

                      Greetings from redBus!!

                      We are sorry for the delay in response.

                      Firstly, please accept our sincere apologies for the inconvenience caused.

                      We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

                      Feel free to reach us at [protected]@redbus.in for any further assistance.

                      Regards,
                      redBus Team.
                      Hello,
                      Please find the details as requested : -

                      My registered email address : vijay.[protected]@gmail.com
                      Date of Transactions : 22/11/2016
                      Ticket No : TJCK75333377
                      PNR no : 51226155

                      Please let me know if you needed any further details to provide me the refund at the earliest.

                      BR
                      Vijay
                      Vijay134's [Complaint's author] reply, Dec 2, 2016
                      Hello,
                      Any update on my refund amount to be received. The date of booking was 22nd Nov 2016 and now it is 2nd Dec 2016.
                      Why should the settlement took so long time if you have been provided with all details and proofs of your own mistakes.
                      Please let me know if you are really serious about closing this issue.

                      BR
                      Vijay
                      I have booked the ticket through you in redBus mTicket -
                      Bangalore to Ballari
                      TJCU53483899
                      JEG9GXM
                      Nandini Travels
                      11:00 PM Nov 30, 2016
                      SL2, but they have given me other seat for what I have booked, and the person argued that this is sl 2, please don't advice others to book this bus
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                        A
                        ashijangir143
                        from Etawah, Uttar Pradesh
                        Nov 26, 2016
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110060
                        Website: redbus.in

                        Hello sir
                        This is ashish traveling to Dehradun from new delhi. I have booked a bus ticket through red bus whoses operator is Blue World Tourist company which is useless in management and also waste alot of time during traveling. They charged alot also bus which they provide has broken seat . I m writing here bus no : DL 1PD 3418
                        I m requesting here to eliminate this Blue world tourist company from this tourist pool.
                        Dec 31, 2016
                        Complaint marked as Resolved 
                        Red Bus customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 30, 2016
                        Red Bus Customer Care's response
                        Dear Customer,

                        Greetings from redBus!!

                        We are sorry for the delay in response.

                        Firstly, please accept our sincere apologies for the inconvenience caused.

                        We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

                        Feel free to reach us at [protected]@redbus.in for any further assistance.

                        Regards,
                        redBus Team.
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                          B
                          bhushan borase
                          from Mumbai, Maharashtra
                          Nov 26, 2016
                          Resolved
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                          Resolved

                          Website: www.redbus.in

                          I have booked the 4 tickets of Atmaram Travels( Global ) from Madgaon to Mumbai for 20th November. When I reached at Mumbai I found that Bus Supporting staff has done some goof-up and lost two of my hadbags. Those bags were containing stuff of almost 10000 Rs. Bus Supporting staff didnt support me. I have launched complaint on Redbus but didn't bothered to contact me or reverted me regarding this. I have contacted this Atmaram Travels( Global ) also but they also wasn't reverted on my query.
                          Jan 1, 2017
                          Complaint marked as Resolved 
                          Red Bus customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 30, 2016
                          Red Bus Customer Care's response
                          Hi Bhushan,

                          Greetings from redBus!!

                          We are sorry for the delay in response.

                          Firstly, please accept our sincere apologies for the inconvenience caused.

                          We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

                          Feel free to reach us at [protected]@redbus.in for any further assistance.

                          Regards,
                          redBus Team.
                          I applied coupon code and I need to get 300 rs from redbus. But last 2 months redbus support team simpley always saying we intiated our payment you'll get within 48 hours. But today they said they couldn't give me my refund. Redbus is havng one of the worst support team. I never expect this from redbus. Useless support.
                          Often facing payment issue.. my account got debited still the amount has not get refunded. kindly refund my amount. rupees 1020/-
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                            Rajeev Madaan
                            from Saundatti, Karnataka
                            Nov 26, 2016
                            Resolved
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                            Resolved

                            Address: Bijapur, Karnataka, 586103
                            Website: Redbus

                            I have booked VRL bus Hyderabad to Bangalore (9:45pm[protected] through Redbus travel on[protected].2th nov I have received VRL travel person call (day time 1:00pm) .He has said your today bus cancel.He has suggested to me cancel the ticket you received full amt.I have called Redbus customer care not received.I have compliant Redbus site.
                            rs.350 panding
                            Jan 6, 2017
                            Complaint marked as Resolved 
                            Red Bus customer support has been notified about the posted complaint.
                            Nov 29, 2016
                            Updated by Rajeev Madaan
                            my complaint not solved
                            Verified Support
                            Nov 30, 2016
                            Red Bus Customer Care's response
                            Hi Rajeev,

                            Greetings from redBus!!

                            We are sorry for the delay in response.

                            Firstly, please accept our sincere apologies for the inconvenience caused.

                            We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

                            Feel free to reach us at [protected]@redbus.in for any further assistance.

                            Regards,
                            redBus Team.
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                              S
                              sash med
                              Nov 26, 2016
                              Resolved
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                              Resolved

                              Address: Dakshina Kannada, Karnataka, 575004

                              I have booked tickets from mangalore to Goa, money has got deducted 1200rs but I haven't received ticket. Application was showing transaction processing which never happened. Please I request ull to look into this. I need my tickets for tommorrow night. If tickets are not confirmed please credit back / inform about the procedure how I can go about. I have booked prior on your website things have worked out fine. Plus your customer care number doesn't seem to be working kindly look into this thank you
                              Jan 1, 2017
                              Complaint marked as Resolved 
                              Red Bus customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 30, 2016
                              Red Bus Customer Care's response
                              Hi Rohith,

                              Greetings from redBus!!

                              We are sorry for the delay in response.

                              Firstly, please accept our sincere apologies for the inconvenience caused.

                              We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

                              Feel free to reach us at [protected]@redbus.in for any further assistance.

                              Regards,
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                                umaindia1964
                                from Ariyalur, Tamil Nadu
                                Nov 25, 2016
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh
                                Website: redbus.in

                                We booked tickets under refernce trip id[protected] which got not booked due to fault in the red bus online system. we asked them to book manually.They refused .They asked us to book again on the ground that they will return the money in a week .
                                we booked again transaction id 6413473
                                this also did not work due to red bus system problem
                                we telephoned immediately
                                In total we have lost inr 3520 Plus 3520 from our Bank account.
                                we request your intervention and make them to pay a penality of what we lost and please tell them to refund INR INR 14080.

                                Regards
                                Uma Ramamurthy
                                [protected] and [protected]
                                Jan 1, 2017
                                Complaint marked as Resolved 
                                Red Bus customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 30, 2016
                                Red Bus Customer Care's response
                                Hi Ramamurthy,

                                Greetings from redBus!!

                                We are sorry for the delay in response.

                                Firstly, please accept our sincere apologies for the inconvenience caused.

                                We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

                                Feel free to reach us at [protected]@redbus.in for any further assistance.

                                Regards,
                                redBus Team.
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                                  Ks Sreyes
                                  from Chennai, Tamil Nadu
                                  Nov 25, 2016
                                  Resolved
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                                  Resolved

                                  Address: 600042
                                  Website: www.redbus.com

                                  I CANCELLED TWO TICKETS
                                  1. RS.500
                                  2.RS.440
                                  THEY ARE SUPPOSED TO REFUND ME BOTH THE MONEY, WHICH I HAVE NOT RECIVED, THEY SAID IT IS CREDITED ALREADY TO MY ACCOUNT BY OCTOBER 24 th FOR WHICH I ASKED THEM THE TRANSACTION ID, WHICH THEY ARE NOT READY TO PUT EFFORT AND TELL, hence i have attached my statement of accounts also for your verfication, DO CONSIDER MY REQUEST, SEEKING JUSTICE.
                                  pH:[protected]
                                  _sreyes ks
                                  Jan 1, 2017
                                  Complaint marked as Resolved 
                                  Red Bus customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 30, 2016
                                  Red Bus Customer Care's response
                                  Hi Sreyes,

                                  Greetings from redbus!!

                                  We see that the refund is processed from our end regarding the cancellation of tickets. We request you to please check with the bank with the refund reference number-IXGAAGFVV5 for further details about transaction. We request your kind understanding in this regards

                                  Feel free to reach us at [protected]@redbus.in for any further assistance.

                                  Regards
                                  redBus Team.
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                                    J
                                    Jacob Vargheese
                                    from Agra, Uttar Pradesh
                                    Nov 24, 2016
                                    Resolved
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                                    Resolved

                                    Address: Barmer, Rajasthan, 344001

                                    Dear redbus team,
                                    I am antony joy. I booked a bus ticket from barmer to ahmadabad on 24/11/2016 10:15 pm by using sbi debit card through redbus mobile application. Rs:508 (On payust[protected] will deducted from my account. Transaction number is #[protected]. But i don't get any booking confirmation, or ticket. I think it was failed. Please check my transaction details and do it needful. If booking error please refund my amount as soon as possible.

                                    Yours faithfully,
                                    Antony joy
                                    Jan 1, 2017
                                    Complaint marked as Resolved 
                                    Red Bus customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 30, 2016
                                    Red Bus Customer Care's response
                                    Hi Jacob,

                                    Greetings from redBus!!

                                    We are sorry for the delay in response.

                                    Firstly, please accept our sincere apologies for the inconvenience caused.

                                    We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

                                    Feel free to reach us at [protected]@redbus.in for any further assistance.

                                    Regards,
                                    redBus Team.
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                                      P
                                      from Yavatmal, Maharashtra
                                      Nov 24, 2016
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                                      Address: Pune, Maharashtra, 411044
                                      Website: www.krishnavaruntravels.com

                                      Hi team,
                                      I had to travel from pune to goa in krishna varun travels on 24th nov 2016 @6:45 pm. I reached at the pick up point following gps from red bus @6:00 pm and since then have made more than 10 calls to kv travels to track the bus. Scheduled time of bus arrival at the pick up location was 6:45 pm. After continuous calls i got to know that bus is delayed, i waited at the pick up location for some time.
                                      ; at 7:30 pm i saw that bus was at the opposite end of road. I crossed the road somehow and asked the bus to stop for more 5 mins as my friend was also coming. But driver said that we are too much delayed and do whatever you want to do and moved the bus. I went to red bus office and krishna varun travels office at dhobi ghat, pune. They asked me to drop a mail.
                                      I got injured while crossing the road in a hurry and was much harassed.
                                      Please let me know if anything could be done in this consent.

                                      My tkt no:tjcj23879674

                                      Regards,
                                      Praveen sahu
                                      Email:[protected]@gmail.com
                                      Mob :[protected]
                                      Red Bus customer support has been notified about the posted complaint.
                                      From Visakhapatnam to Vijayawada date of journey[protected]. PNR no. 33624 service no. Vb9a fare:794 Rs seat no. U7 boarding point gajuwaka
                                      We are here to complain about ur services regarding the above deatils, ur servicing bus was in good condition still the driver or the management neglected the journey and shifted the customers of the bus at the midnight 12:00pm to another sitting bus at anakapalli, I am a cardio patient, you have been treated the bad towards the customers, the amount has been taken for the sleeper and the customers has been sent on the sitting bus, it is to be regretted and from now onwards I will never prefer ur travel services forever
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                                        R
                                        reel25
                                        from Hyderabad, Telangana
                                        Nov 24, 2016
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400091
                                        Website: ONLINE PAYMENT

                                        On[protected] i had booked online ticket from ganpatipule to mumbai for amt 675.50 and details of transaction which i can see from banking system is [protected]igaaekcld9 transfer to 459 (to (transfer inb pilani soft lab pvt. Ltd ).
                                        I had not received ticket hence inquired with red bus but they said they have received the money hence once again i made payment and booked the ticket
                                        however i have not recd refund and sbi confirmed that money had been successfully transfer.

                                        Pl refund the amount
                                        regards
                                        ravi
                                        Dec 31, 2016
                                        Complaint marked as Resolved 
                                        Red Bus customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 30, 2016
                                        Red Bus Customer Care's response
                                        Hi Ravi,

                                        Greetings from redBus!!

                                        We are sorry for the delay in response.

                                        Firstly, please accept our sincere apologies for the inconvenience caused.

                                        We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

                                        Feel free to reach us at [protected]@redbus.in for any further assistance.

                                        Regards,
                                        redBus Team.
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