Red Bus Complaints & Reviews

Hi, my name is mini chaudhary, just to inform you that i really fedup from your services because i called you guys many time but no response. I booked my online ticket from delhi anand vihar to lucknow on 28th oct 2016 in e-bus india through red bus india & my boarding point was anand vihar (Karkardooma road) near indian oil petrolpump pillar number 216. I reached the boarding point 1hr before and started calling the bus driver & nobody picked up mah call even they disconnected it many time. Then i called red bus cs they told me to stay on the boarding point and wait for the driver call and also they told me that the bus is on the way and it will reach on the given boarding point but i didnt gt any call from the driver either from you guys. Also i started calling the driver and he picked up mah call, i asked him about the status he jus said the bus has left and disconnected my call and again when i called back the driver he switched off his mobile. I called red bus again they told me they will call us back with in 10mins to tell us the status but no reply came from you. I called the driver and asked about the status again i was actually surprised to hear that the boarding point was changed. Driver said the msg was sent to all the passengers to inform this but i swear i didn't received any message for that. I struggled over there alone for 3 hours. There was a long queue to reach you and bus driver didn't picked up the call. After a long wait i spoke to one of your guy and he advised me to look for another bus at 12 at the night and told us to raise a refund. But no response from you from that day till now. I am really fedup now dont force me to go to consumer code to get valuable money back and also for the inconvenience i faced. Thank you.

As my railway tatkal ticket did not get confirmed till last minute, i had to travel from hyderabad to mumbai by other routes. It was unfortunate of me to trust redbus in such emergency situation and book a travel from hyderabad to mumbai at around 10.30am on 13th nov, 2016 for the bus traveling on the same day at 6 pm. I was at visakhapatnam then and had no clue of the hyderabad city about boarding points. I chose jntu-kbhp boarding point mentioned in the site and booked the ticket that expected me at the stop at 6.20pm. I took a flight from vishakhapattanam to hyderabad at 11.40am and landed at 2.20pm. As soon as i landed i called the office of redbus asking about details of the boarding point and the bus operator. The executives every time could give me one of two numbers for the bus operator which were invalid. Thinking i should boarding point on time i took pushpak bus from airport to jntu. There was absolutely no communication from redbus regarding the exact location of the bus and the appropriate number of the bus driver.
I made more than 30 calls to red bus from 2.30 to 6.30pm just to get a proper number of the bus drier and bus number so that i can locate the bus correctly. All in vain, i got some eight numbers from themm which were useless. The svr travels that their ticket showed, when i called on their office number rejected of any such service to mumbai.
Till 6.30pm, 10 minutes past my boarding time, i was unaware if i am standing at the right location as their were no travels halting at the stop which their gprs system told me to board at. I was standing at jntu-kbhp stop in from of manjeera mall and all alone, single lady in an unknown city, that too at 6.20 pm in dark on 13th november. Their bus tracking system also did not work.in spite of me requesting thousand times about bus and bus driver number they did not provide me the details.
It was only after the bus driver called me to ask where i was i came to know the exact stop i should have been standing, which was sony electronics, allwyn, madinaguda which was another half an hr drive by auto for me from the point red bus had given me.
The total incident has tortured me emotionally and financially and expect a good punishment to this fraud travel agency red bus.

I booked ticket for mandsaur to ahemdabad, on 24 oct 2016 for 1 nov 2016 .
I got successfull booking mail and when i reached to departure the local operator said your ticket is cancle because bus is damage. i didn't get any caal or message or mail regarding cancellation and didn't get rufund of ticket till now. i am very unsatisfide by the booking i mailed to [protected]@redbus.in
but not got any refund related mail. i want my payment back.

- Details of my redBus mTicket -
Bangalore to Pondicherry
TJC[protected]
TS-RB36329149BIA/492791/Pondicherry A/C Sleeper
GreenLine Travels And Holidays
11:15 PM Nov 12, 2016
10L
Rs.820
I have to cancel the above mentioned ticket. I am unable to travel today. I tried cancelling online but NOT ONE of the links given for cancelling tickets in the sites work.
Kindly make sure the refund is made. I have been trying to cancel since morning and as time lapses, the chance of getting refund on the amount is slim. So please do the needful ASAP. Thankyou.

Hi Concern,

My name is Ankit Trivedi, and I had reserved 2 seats from Delhi to Varanasi on October 28, 2016. You have charged us INR 3828.00 along with ICICI Lombard Travel Insurance Policy worth INR 30.00 per head. The seats 07 and 08 respectively, were allocated to us in the Bus No. 2225, that was registered with Royal Travels Delhi. The first inconvenience was caused because of delay departure of the bus that was scheduled from Akshardham Metro Station, departure time was scheduled at 23.00 Hours and the bus departed an hour late.

Secondly, the price paid did not met the expectations or the amenities of the bus. Now moving on to staff's behavior, an accident took place near the vicinity of Shikohabad because of the driver's negligence after which he ran away from the place leaving all the passengers in the mid of the journey. After an hour, came the conductor who said that there is no hope of another bus from Redbus, he asked us to manage on our own and his exact words were " aap apna apna dekh lijiye ". We waited for an hour at the same place where the accident happened but, no help arrived from your end. After the incident we had suffered a lot in terms of journey and monetary loss. We had to arrange a bus from Shikohabad to Kanpur then, from Kanpur we traveled to Mughalsarai via train and the Ticket Collector charged us with the penalty as we didn't had the reservation, we are attaching the scanned copies of all the tickets and penalty bill and we want refund for the same. We were supposed to reach Varanasi by 12.00 hours on October 29, 2016 but we reached on October 30, 2016 by Midnight.

I had booked a ticket from your website on november 11, 2016, from guwahati to namsai with reference id[protected]. My payment was done but no call was received from your customer care regarding the confirmation. I had tried to contact you through your provided phone number but again no response was received. Why are you putting charges for the tickets you cannot provide? I want a refund for the same as soon as possible or get my ticket confirmed.

Hi, i bought a ticket from u for rs. 1299 on nov 6 2016 ticket nowy - tjc[protected]. when i boarding the bus, the allotted seat is occupied by somebody else. so, i have chosen the last seat. my co-passangers bought the tickets for rs. 450 & rs. 500. hence, u have cheated rs. 700. so, i need explanation & refund for this i[censored] failed to provide those. i will lodge a complaint against u.

Dhinesh t,
[protected],

Hi,
I was booking ticket from red bus, they just debited money from my account, then No ticket is sent to me.
Worst service.
How can I take my money back.

Customer care is also not responding properly .

Mobile no : [protected], by this mobile no I booked ticket.
Email : [protected]@gmail.com

How can I take my money back.

Website is just making money in this way.

I had booked a ticket with redbus 1 month before the scheduled trip. The bus service cancelled the bus due to lack of passengers and redbus customer care is not giving a proper reply when contacted.Also no refund has been initiated.The customer care executives always reply that they will open a referencd query and no further action is taken. They just say that their concerned team is looking into the matter. It has been almost a month since I have complained but no response has been given to me.They have third class service.

I have registered a complaint regarding refund of the ticket fare in sea bird tourists via red bus portal on 24-oct-2016. Till now there is no response from Redbus or this consumer complaints site. They have deducted twice the seat fare for a single seat booking and I am very frustrated from this long 15-days wait. I have noticed deduction of twice the amount of the ticket price ie rs=800 was charged instead of rs400 for the same seat booking, On[protected] and I asked for a refund via mail and called the customer care, but there is no response from REDBUS, I have attached my e-ticket which I got from REDBUS.

The ticket details are,

Ticket no: TJBA42879743
PNR no: TS-RB34961243JXC/3467132/SAGARA-SHIMOGA-BLR

Hi this is raj kumar tiwari, i have booked three ticket on redbus from kanpur to gorakhpur to travel on october 29 and was canceled the bus on september 29, the problem is yet i didnt get the refund,

I don not got a message that bus has been canceled, i have contacted you for the same, but there is no response,. Kindly let me know why i didnt get the refund and when you will process,

Trip id: tjbr66293258, tjbr86775943, tjbr78759824

Hi All I am Dipashri Mahajan, I was trying to book ticket from Hyderbad to Pune.
with Redbus.in while booking money got deducted but ticket didn't book.

Below details have been received from Bank.

This is with reference to the direct pay transaction done on[protected] for Rs.1421 vide Merchant ref no.[protected]/PAYUIBIBOWEBPVTLTD As confirmed with the biller this payment is updated Successfully at the billers end.
I have informed this issue to the redbus customer care and i have been told that payment has not been reached to the Redbus.
Kindly refund the amount.

I booked a ticket on 08.10.2016 to travel from THALASHERY to TRIVANDRUM. The ticket booked on 08.09.2016, ticket no. TJB[protected], PNR No TS-RB34737762XCT/34364/Trivandrum Deluxe of KSBC Travels Volvo A/C Semi Sleeper(2+2).On 09.10.2016 at around 11.00AM, I got a email and call from the operator(KSBC Travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund.

I booked a ticket on 10.09.2016 to travel from COIMBATORE to BANGALORE. The ticket booked on 10.09.2016, ticket no. TJA[protected], PNR NoMSASC5X of Shama Sardar Travels.On 11.09.2016 at around 10.00AM, I got a call from the operator(Shama Sardar travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund in one week.But till now I did not get any refund.

I raised this request one month before still i did not get my refund.Everytime they gave me the same reason that "they are working on the resolution and will come back".

I have booked online ticket on redbus .During payment it throwed some error that the transaction was not successful.So I booked the ticket again.
But the amount was not refunded.In the red bus site under trips tab the ticket was booked.

As the ticket was booked but I didnt get sms nor email.Please send sms or email if its booked.Customer is not aware eventhough sms or mail not generated they have to go through the site and check.
I request people aware of this.

I was unable to cancel the ticket also.Please take care of these things.

My son with his wife & two sibllings had been on pleasure tour to jaisalmer from surat, on return he had booked bus ticket for jaisalmair to surat in sleeper coach for dt 04/11/2016 to his surprise the driver said that you will have to change the bus at barmer on asking he said we dont know anything on reaching barmer he changed the bus and gave a shocking news that again you will have to change at vadodra in this tension the could not sleep, and pleasure disaapeared in this tenssion, on calling to given number of devaltravels -[protected] the person started using rough language .
i think in peak period this redbus & these type of travels togather they cheat travellers thinking that no one will complaint.
on redbus customer service number you will get reply due to heavy load of calling line is bussy please visit website.they are keeping healpline number only for eye wash of govt laws.

I had booked a bus ticket for SPR travels from Banglore to Bagalkot, through Redbus app on 27-10-16.The amount of INR 650/- has been deducted from my account & no bus was available, I also got the confirmation message and Email and i have valid proof of that, i have attached the images below and the redbus customer care is not picking any calls and also number is not tollfree. So kindly refund my amount & don't repeat such fake bookings in upcoming future.
(Client Number Redbus, Banglore - [protected])

We had booked 2 bus tickets in sodha travels on November 5 th for jaisalmer to ahmedabad using red bus. At last moment the operator(sodha travels) changed the bus and made us travel in Dhareja travels but did not inform the concerned bus operator. Dhareja refused to accommodate us in his travels after lot of argument with sodha travels he finally agreed to accommodate us but gave only one sleeper seater instead of 2 seats booked by us. After contacting red bus 3 times we finally got one more seat after 3 hours of boarding. But local passengers started sitting on the sleeper seat allowed to us with their luggage. There was no privacy or safety in the bus as local passengers were continuously boarding and reboarding the bus. Also the bus was in poor condition. Red bus didn't take any initiative in resolving our problem nor do they have any verification process for operator in their portal. Since we did not get the service we were promised we request this forum to help us in getting refund for our tickets and ensure the safety of traveller s using red bus in remote areas

I had booked 2 tickets from Bangalore to belagavi on 24 Oct 2016, rs. 2400 was diducted but did not get seat, I called customer care on the next day they said it will be refunded within a week, it was not refunded after a week, I called again, sent mail, but still its not refunded. The 13 th day is over I did not receive amount yet. I will never book bus on red bus now onwards.

We booked 4 seats yestreday nov 3, the seats we're ac sleepers du15, du16, d17, d18. the bus was going from delhi to rishikesh. tickets no. tjby28746259

We received a call from jbg tours (whivh we're the ones that appeared as the bus line in your page.
They told us to nit go to karkarduma but to anand vihar isbt to the bus 5654.
When we arrived first the bus was late one hour plus the bus was fully booked with ither people with the same seat numbers.

So im losing my reservation at the hotel and rishikesh because of your lack of profesionalism and comitment to your clients. if the tickets shows somw info, you must no change it at the last minute and must abide by your data shown on your web page.

We expect a full refund of our money plus the nights we lose at the hotel.