Red Bus Complaints & Reviews

I have booked a ticket for Vizag to Guntur through red bus date of journey 21.01.2017 schedule dep 09:55. we were waiting for the bus but around 11 clock the agent informed that the bus was cancelled orally. Alternate bus is not arranged. prior information not given, Till now - 28.01.2017 refund is not recieved. When we are calling the customer care ..one department says we need to speak to bus caccellation department and when i call them they say you need to call customer care. moreover the bus cacellation dept says the bus was not cancelled. Further more they say they do not have the bus operator contact. the operator is KSR Travels Vijayawada. Having said the bus is cancelled by their agent on around 10:30 on 21st night the conversation of which is recorded by redbus and available with them now they are saying we need to get confirmation from operator as to whether the bus is cancelled or not.

Complaint number: 471730 Ticket number : 10409121

Redbus is a white collar thief stealing people's money - don't need any more evidence than the number of refund complaints on this site.

Here is my case:
On 30 Dec 2016, I booked 2 tickets and paid Rs 3392.
The transaction failed but my money got debited.
When I called the customer service they arranged an alternate single ticket for Rs 1199 with a promise to refund the remaining Rs 2193.
Just before the journey the bus was cancelled. Later they refunded the Rs 1199. But the remaining Rs 2193 was never refunded. I have been calling multiple times and explaining the problem to every call operator -wasting hours and hours of my precious time.
They took my bank details to refund my money - but it was never paid.
People I spoke to in the customer services team : Naveen Reddy, Malhar, Team leaders - Shankar Dolli, Siddharth. In my last call on 26th Jan, Sidharth hung up my call.

Ticket Numbers:

TK2Q[protected] Bangalore to Pondy 27 Jan 2017 10:30 pm departure
TK2Q[protected] Pondy to Bangalore 29 Jan 2017 10:30pm departure

I have booked 3 seats through Red Bus from Bangalore to Pondy and back as per the details above. I would like to cancel i seat (15L) . I tried calling various numbers available on net and I was told partial cancellation is not possible.

Can you...

I was going to book tickets online on 27 th but due to some issues got it book to 26 th Jan 2017as it just was for just 30 mins so they should be giving refund our money back n as our ticketcost was rs.999 n they gave us only rs56 as they should be giving us full payment back as we just had booked now so we should get our money back . This red bus should be sued I swear . This red bus sucks should be closed down forever

I had Booked a ticket on 23rd December 2016 from Pune to Washim for Which I payed Several times but ticket was not generated . I got my 2 refunds for 1 account o[censored]nion Bank through which i made paymen tbut one payment is remaing i have the copy of Bank Statement and also all details to prove it . Please refund n also with the penaltiy for all troubles i faced

I have sb account in iob i booked a bus tickets on 16.1.2017by using my debit card in red bus app the amount was debited but my ticket is not confirmed the red bus company has send the mail about amount refunding they said we refund the amount to your bank it will credit in your account within 7 working days so I request you to refund my amount Rs1498

Account details:[protected]
Debited amount:1498
Date:16.01.2017

Redbus.in shall remove hopless busses like Patel T&T
It seems that Redbus.in acting as corporate company for booking bus tickets working for commission of 100Rs per ticket. It seems Redbus.in is not bothered what the end costumer is getting for high printed price of tickets. For example redbus.in has deactivated review of Patel Tours and travel so travelers cannot know what #### is going on under the name of redbus.in. It is only commission game to cheat traveler. Patel T&T never comes at time. reaches destination late by 5 to 6 hours. they will not drop you at point given in ticket. P T&T travel driver and cleaner are whole and sole of the bus. for gaining more passenger they will go to crowded areas in peak time and bus get delayed. and for dropping point they even are not bothered to travel for few kilometers and dropping in remote area. it is big problem for ladies traveling alone.
they have stops at each 25 to 50 kilometer. thief and bugler can easily enter in a bus where you are planning to take sleep. Driver and cleaner are not bothered about this as they are behind money. Patel T & T is hopeless and useless travel company redbus.in shall remove it urgently from there website.

Dear sir,
On 18-january-2007 one sear revered from hyderabad to thirupathi through redbus app. But ticket not booked and amount rs.500/- deducted from my bank account. Message came it would be refund 2-3 working days but my money not refund till now. Please refund as early. Already complaint preveiosly. This is once again request my complaint. Red bus order reference no.[protected].
Thanking sir yours faithfully
V. Sankararao

Refund of money
I have booked the ticket from banglalore to kodaikannal (Ticket no: tjdb42489936, phno:[protected] on the date[protected]. Due to some reason i have cancelled the ticket on[protected], but as per the redbus policy its been 7 working days still now i haven't received the cancellation money from banglalore to kodaikannal. Pfa of the bank statement from[protected] to[protected] and the ticket i have booked.

My father m.vijay Kumar for whom I had booked ticket in redBus from Hyderabad to Rajnandgaon in khanker travels PNR 82068727.Driver named Srinivas has left my father in d middle journey at unknown place while got down for washroom when called driver he did not lift the phone.Is this your services without responsibility of caring passengers.Very disappointing service from redBus who r providing such type of travels.my father aged 48 had to suffer in the cold weather at unknown place because of careless driver of khanker travels.if this is the situation I'm dissatisfied with redBus services and I wouldn't suggest any other to buy tickets on redBus because there is no safety and responsibility about their customers

I Have booked 2 ticket from delhi to manali for 25 jan but due to some error/mistake i got tickets for today which is useless for me coz due to the illness of my brother and i already told them that my brother is admitted to hospital please refund my amount after deduct cancellation charges they said that we are helpless and you must have to travel today because bus operator does not allow us to refund. then i called to bus operator (Contact detailed already on messaged to me) then operator said if, you have problem to travel today you can cancel the ticket. we are agree but sir i am not getting any response from REDBUS.IN. I already make lots of request to their executives they neglect to hear me.
Every one know that this is very unbearable to pay Rs. 2300 for free.
So, You are requested please help me against this matter as soon as possible.

Thanks & Regards,
YOGESH SHARMA

I had booking from goa to banagalore on 4th Jan 2017, But bus cancelled on same date and time of departure.

As per cancellation message, I suppose to get complete refund of my booking amount. But its been 20 days and still I am struggling to get my money back.

I do have all their proofs like mail receipts and messages. Its been 20days and I am calling them after every 5 days. But they ask to wait for 24 hours and after 24 hours nothing happens. I am just tired of this thing now.

I was trying to book the ticket from Hyderabad to Hospet for the date 25th Jan 2017; the amount was debited from my bank account and the ticket was not issued.

Narration :[protected]PILANISOFT - Redbus
Reference ID:[protected]
Date: 12th Jan
Bank: HDFC
It has been almost 10 days now and an amount is 2404 Rs.

Redbus is saying the amount should appear back into the account within 5 to 7 days but no sign of it.

My wife along with some 6 ladies passengers experienced a very bad treatment in RKT bus from Trichy to Bangalore in AC sleeper started at 2.00 clock at Trichy. The bus not parked for the lady passengers to attend wash rooms. After 4 hours bus parked in a nasty place where the toilets were not properly maintained. When one of them shouted and said next time she would not be using RKT bus, that lady was dropped at Electronic city stop at Bangalore whereas she was continously asking the driver to stop at Chandapur near A2B hotel. That too was dropped after Electronic city toll whereas her son was waiting near Chandapur junction. That too at late night at 10.30 PM that lady was left alone. This is to be condemned and the RKT bus authorities should warn their bus serving employees suitably to behave with ladies properly and this type of things should not happen to any more travellers.

We have booking one ticket from pattukkotai to chennai date 17:01:2017 from( jrshappy)travels mony got debited but no confirmation message no email but mony is debited plz refund amount 905 my account plz

my phone number [protected]
Plz refund amount

RedBus Ticket - TK2J36437329,

redBus Ticket - TK2J33797352

Booked above tickets in kpn waited for 3.5hrs still bus not came. 2lady passengers no info provided in boarding point.
They don't know about bus info when tracked the bus it's showing somewhere in tamilnadu. We didn't board the bus after waiting till now. Please initiate refund.
Contact : [protected]@gmail.com

past 4 days no response from redbus regarding this. Need details to file legal complaint regarding this.

While booking I have selected Nerul as the destination. But the sheet with bus conductor shows Mumbai and he dropped me at Sion as a last stop. The bus was going to Pune. Tried to contact Redbus but they told to contact bus operator. Seriously pissed off by Redbus and Neeta bus service. First and last booking from Redbus. I want redbus to pay my Ola expense that I have to pay for going home at 2.00am.

Following is the issue with Redbus and I have been sending emails to them for 15 days. Now they stopped responding to me and not providing me the clear response. Details pertaining to the issue is given below.

Reference Number: 422854
Issue Type: Booking Issues
Category: Payment debited but ticket not issued - Need refund
Description: Service No: OTTT126 for the passenger name Ramnath on Orange Travels from Tirunelveli to Chennai. The booking is made, money deducted from bank, but I couldn't board. Bus driver forced me to got down from the bus at the midnight of 31st Dec 2016. He told the booking is not communicated to them. I'm into deep depression. It is unacceptable by law. Although, I sent all the details (including the SMS, bank statement), Redbus is not refunding my money.

Regards,
Ramnath

We have booked two tickets from Visakhapatnam to Chennai on 12/12/2016 ticket no TJD[protected] seat no 30 &29 amounting to Rs.3292/-. But the bus was cancelled due to Chennai cyclone. When we tried to cancel the ticket from the Redbus website on the next day itself, it was saying that the ticket number is wrong. We tried calling the customer care many times but there is no proper response. Till now we have not got the refund of the ticket charges. Refund the money at the earliest.

I booked 2 tickets through redbus. the bus got cancelled but refund not initiated. when made a complaint i got the reply that the bus flew as scheduled. i furnished the snapshot of the message i received on the previous day about the cacellation. i am not able to connent with customercare executive to expalin and get the rufund.every time i get the reply that the issue is resolved. it's a sheer indifference and the team is irresponsible. i have no idea how to about this issue.