Red Bus Complaints & Reviews

I planned for book the ticket Erode to bangalore on 19th October, i was book the ticket on 18th October threw net banking in HDFC BANK.
In this time amount was debited but ticket is not booked that amount is still not refund in my account. Pls take action for that one, that order no is given below. Photo also upload in the complaint.

That order no : 87563257

I booked ticket for Pune from Bangalore on 6 Oct 2016 by National Travel from your portal but ticket not get confirmed and amount deducted from my account. Then I call the your customer care number as per discussion with them the deducted amount will come in your account within 7 bank working days but still not get the amount. Please needful to resolve the issue as soon as possible. This will maintain long term relationship.
Name-sudhanshu
PNR - 1017509
Travel -National travels
Station- Bangalore to pune

I have booked ticket in redbus portal on 4th may 2015, But the ticket got cancelled immediately(got the information through message and phone call). I am still having SMS undeleted in my phone.
so I informed redbus call center and they promised me that amount will be refunded in few days,

I waited patiently and even after repeated calls and followups no refund is issued.

It is very disturbing that my hard earned money which is supposed to be refunded is getting denied for no reason.

Even after customer service representative committing that it will be acted and I will be getting feedback or response with 48 hours,
still no one responded to me on this.

Multiple followups but no help.

Hi,
This is regarding a bus ticket cancellation for which the money has not been refunded yet even after a month. Multiple calls were made from my side to the both online bus ticketing partner redbus and the travels company orange travels. Both have failed to provide proper solution.

On 19th of september i have booked 4 tickets in orange travels via online ticketing portal redbus.in. Booked for thiruvananthapuram to bangalore and the date of travel was 24th of september. On the date of travel (24th sep) i got a message from orange travels stating that the bus has been cancelled due to some reason. I got a call as well stating the same. When i asked about the refund, they said redbus will take care of it and i within a week money would be refunded. I have been calling both redbus and orange travels from the day (From the day that they said the money would be refunded) and there were no proper answers. They are just blaming one to another (Redbus blaming orange travels and vice versa).

After so many calls were made i have decided to make a final call on last thursday (Oct 13). I got really angry to the customer care representative when they said another lame excuse and i said i want to escalate this issue to the higher level. After around 20 mins of hold, finally they said the refund has been approved and it would take another one week for the refund. I waited one more week. I again called them yesterday (20 oct 2016) since there were no updates. They said the refund has been initiated and i will get a mail regarding the same. I am still waiting for there update. After so many efforts i am getting hopeless from their lame responses. Please take this complaint to them do the needfull.

Attaching the ticket details and the bus cancellation notification from the travels.

Thanks

I didn't get money in my wallet i refer my code in my friends they already travelled but i did not balance in my wallet why i am not getting wallet balance in my red bis wallet. In that you conformed that if our friend will travels then i will get balance. My friend was 5 days ago but i did not get why what is the reason behind it . As possbile give me replay my complaint.

I tried to booked ticket on 6th or 7th of october for shirpur to mumbai, all of travel servicing websites are been handled by pilani soft labs pvt. ltd to which my payment was done, the ref no of transaction is: [protected]igaaarcnq9
The amount of 812 inr was deducted in my account, but the ticket was not issued! thus i also wanted my refund back, i cantacted the service center for describing the issue, they said that they didn't recieved the payment! my money has been deducted & it has not been transfered back to my account.

My name is krishnakanth. Recently i booked a ticket from nellore (A. P) to bangalore for traveling date1-nov 2016 in redbus by hp travels for the payment of rs.699 (Original price). Ticket is conformed on oct 18th, but two days after i got a call from hp travels and telling that your ticket is cancelled so call redbus customer care and asks for refund. But now the same bus they r charging rs.1300 in the same redbus site. They did't say any proper reason why they cancelled that bus

This is not the first time i'm facing such problem. Many times money got deducted, but ticket has not been booked and there is no proper information provided about the issue whether the ticket will get booked within a while or else money will get refunded. Being a very popular app and this kind of ignorance is very bad on your part. I'm never gonna use this app again.

This is dipali balki, and i have booked ticket from aurangabad to chandrapur for 28 october 2016 at 8.00 pm of royal travels of redbus. I got "this site cant be reached capi. Redbus.com’s server dns address could not be found.", but amount is debited from my account.

I had booked ticket in the name of
Dipali balki

My cell no is [protected].
.
My e-mail is [protected]@gmail.com

Hi,
I booked bus ticket in redbus via freecharge, but i didn't receive ticket till now. they deducted rs.650 from my account.

Payment details:
Fc transaction id
1exvon98ggcxas_87431490_1
Redbus order id
87431490

I received mail from freecharge as below,
Dear mohan,

Thank you for writing in!

We understand that you are concerned about the recent transaction attempted on redbus.

As per our records, transaction against the order id 87431490 is successful.

In order to confirm the final status of the transaction, we request you to wait for 24 hours

We regret for the inconvenience caused.

We appreciate your patience & co-operation.

Happy freecharging,
Customer success team

This is regarding the rebus ticket number - tjau97562962, which was cancelled by traveller for journey date 30th sep 16.

I got a call from swamy ayyappa travels on 29th sep-16, conveyed, the bus was cancelled due to cauvery water issue. also confirmed that the refund will be initiated from red bus only and nothing can be done from traveller end.

On the same day (29th sep16), i had called red bus support team and conveyed the message. red bus support agent conveyed that cancellation process was initiated end of that call.

I didn’t get the refund amount of 1900 (2 tickets) from red bus till now.

In the mean time, i have contacted red bus support team couple of time back, and agent were saying to me, they did not receive any official bus cancellation message from traveler (swamy ayyappa) and thats why the refund is pending from long time.

Really i don’t know what is happening between redbus & travells to complete the refund process.???

I am much disappointed service from red bus, since till now there is no corrective action taken and am writing this email with painful heart.

Please treat this action as a top priority and would expect the resolution asap.

Note: here with i have attached the soft copy of the journey ticket.

Regards
Charles edwin

My ticket from Chennai-Bangalore on 12th Sep 16 ( #Ticket no: TJA[protected];PNR no: HT[protected] was cancelled by the operator Hebron transport. .
I was expecting a default refund. But not happened. While contacted, redbus responded as they have to check the operator bla, bla.etc.. Finally they accepted the cancellation, and claimed that they initiated the refund on 24th Sep (#[protected]. But no refund happened yet. Filed 2 complaints ( #045224 &054451). They have a readymade answer that refund was initiated, but no refund in the bank. Pending for more than a month. please do the needful. Made 5-6 calls, written two times. But no action except their fake promises. They are taking ride on passengers, by keeping the money.

The amount of inr 800 deducted from my PayTM wallet but the ticket was not booked.
Please refund the amount.
Redbus Order #4722240
Redbus ref: 86422496
Paytm Cash Txn ID [protected]
[protected]:48:59 PM. | Issue Type: Others | Time: 19/10/2016 |

Mail confirmation from Paytm:
Dear Raghu,

Greetings from Paytm.Com !

Thank you for contacting us and apologies for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant redbus your transaction under order 4722240 was successful from our end. We would request you to kindly contact the merchant redbus customer care team for the order confirmation.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service.

Regards,
Paytm Care Team

ref:_00D28dppr._50028Tmmnn:ref

Issue Type: Booking Issues
Category: Ticket booked for incorrect date of journey
Description: few minutes ago By mistake i have booked a ticket for today ticket number is TJBF88562692. I want to book for 25 october. When is called the cutomer care of redbus and Shatabdi travels, both are denying to help.
i am requesting for cancellation then they are saying zero refund.
red Bus booking do not have any confirmation page before booking.

I Have booked a ticket no; TJAP39294677 DATED[protected] was asked to come to Wilson garden KPN Bus Departure at 21:00 and KPN Bus left at 11.30pm and reached Attibele check Post 12.20 Pm The Police did not permit to enter Tamil Nadu and the Bus was sent back to Wilson Garden,

I have made calls for the refund But I have not go any reply only complain no RB[protected] & ON DATE[protected] COMPLAIN NO 052845,

I request you to kindly look in to this and do the refund.

Mr, Charles Torres
[protected]

Had booked bus to ernakulam from bangalore on 12th Oct, ticket no TJB[protected]. Unfortunatly bus got cancelled due to break down, and said amount will be refunded.
But still no refund.
Kindly refund the same.
It is Bangalore - ernakulam bus, had to departure on 7.45 AM from bangalore on 12th october 2016.
Got message stating bus has been cancelled due to break down and amount will be refunded.

On[protected] i have booked a ticket for an amount of rs 2311 from hyderabad to nagercoil, but the trasanction failed and a message displayed that your amount will be refunded in 10 days, after 10 days i lodged a complaint with my banker who informed that my transaction is sucessfully proceessed, but i did not book the ticket and i made another payment in the same

raj kumar
from hyderabad to nagercoil
kallada travels
transaction i/d
[protected]igaaaeeef6 transfer to 459 (sucessfull 2nd time payment)
[protected]igaaaeesq1 transfer to 459 (failed transaction)

I had booked 2 tickets for a bus journey by vishal tourist from banglore to udupi on the 12th of september. Due to bandh and riots in banglore the bus was cancelled and I am yet to receive an amount of 1400 rupees for the 2 tickets. All of this even after sending an email to the customercare email address of red bus. Extremely shameful behavior and not a care for the grievance of its customers. Highly disappointed. PLEASE LOOK INTO IT AS SOON AS POSSIBLE.

I have cancelled my ticket in redbus.in from namakkal to bangalore for 30th october, 2016 and the amount has got credited to my wallet balance. I would like the redbus to refund the amount of rs1105 from wallet balance to bank balance immediately. The customer service is horrible. I couldnt reach to anybody from the redbus. The tol free number given by them isnt reachabe. The other office numbers of the red bus doesnt get answered by the eole working there. This is not happening for the first time. The way they treat the customers is rediculous and cannot be tolerated.

Hi, yesterday (16/10/2016) i was booking a bus ticket on (26/10/2016) srs travels using redbus app... my name ranjith kumar s and my current mobile number [protected]. and i haven't received pnr number and no more messages... kindly please help me...

Your a/c 36486109 is debited rs 1286.4 on[protected] a/c balance is rs 737.42 info: inb/[protected]/payu.in/