Red Bus Complaints & Reviews

This is not the first time i'm facing such problem. Many times money got deducted, but ticket has not been booked and there is no proper information provided about the issue whether the ticket will get booked within a while or else money will get refunded. Being a very popular app and this kind of ignorance is very bad on your part. I'm never gonna use this app again.

This is dipali balki, and i have booked ticket from aurangabad to chandrapur for 28 october 2016 at 8.00 pm of royal travels of redbus. I got "this site cant be reached capi. Redbus.com’s server dns address could not be found.", but amount is debited from my account.

I had booked ticket in the name of
Dipali balki

My cell no is [protected].
.
My e-mail is [protected]@gmail.com

Hi,
I booked bus ticket in redbus via freecharge, but i didn't receive ticket till now. they deducted rs.650 from my account.

Payment details:
Fc transaction id
1exvon98ggcxas_87431490_1
Redbus order id
87431490

I received mail from freecharge as below,
Dear mohan,

Thank you for writing in!

We understand that you are concerned about the recent transaction attempted on redbus.

As per our records, transaction against the order id 87431490 is successful.

In order to confirm the final status of the transaction, we request you to wait for 24 hours

We regret for the inconvenience caused.

We appreciate your patience & co-operation.

Happy freecharging,
Customer success team

This is regarding the rebus ticket number - tjau97562962, which was cancelled by traveller for journey date 30th sep 16.

I got a call from swamy ayyappa travels on 29th sep-16, conveyed, the bus was cancelled due to cauvery water issue. also confirmed that the refund will be initiated from red bus only and nothing can be done from traveller end.

On the same day (29th sep16), i had called red bus support team and conveyed the message. red bus support agent conveyed that cancellation process was initiated end of that call.

I didn’t get the refund amount of 1900 (2 tickets) from red bus till now.

In the mean time, i have contacted red bus support team couple of time back, and agent were saying to me, they did not receive any official bus cancellation message from traveler (swamy ayyappa) and thats why the refund is pending from long time.

Really i don’t know what is happening between redbus & travells to complete the refund process.???

I am much disappointed service from red bus, since till now there is no corrective action taken and am writing this email with painful heart.

Please treat this action as a top priority and would expect the resolution asap.

Note: here with i have attached the soft copy of the journey ticket.

Regards
Charles edwin

My ticket from Chennai-Bangalore on 12th Sep 16 ( #Ticket no: TJA[protected];PNR no: HT[protected] was cancelled by the operator Hebron transport. .
I was expecting a default refund. But not happened. While contacted, redbus responded as they have to check the operator bla, bla.etc.. Finally they accepted the cancellation, and claimed that they initiated the refund on 24th Sep (#[protected]. But no refund happened yet. Filed 2 complaints ( #045224 &054451). They have a readymade answer that refund was initiated, but no refund in the bank. Pending for more than a month. please do the needful. Made 5-6 calls, written two times. But no action except their fake promises. They are taking ride on passengers, by keeping the money.

The amount of inr 800 deducted from my PayTM wallet but the ticket was not booked.
Please refund the amount.
Redbus Order #4722240
Redbus ref: 86422496
Paytm Cash Txn ID [protected]
[protected]:48:59 PM. | Issue Type: Others | Time: 19/10/2016 |

Mail confirmation from Paytm:
Dear Raghu,

Greetings from Paytm.Com !

Thank you for contacting us and apologies for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant redbus your transaction under order 4722240 was successful from our end. We would request you to kindly contact the merchant redbus customer care team for the order confirmation.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service.

Regards,
Paytm Care Team

ref:_00D28dppr._50028Tmmnn:ref

Issue Type: Booking Issues
Category: Ticket booked for incorrect date of journey
Description: few minutes ago By mistake i have booked a ticket for today ticket number is TJBF88562692. I want to book for 25 october. When is called the cutomer care of redbus and Shatabdi travels, both are denying to help.
i am requesting for cancellation then they are saying zero refund.
red Bus booking do not have any confirmation page before booking.

I Have booked a ticket no; TJAP39294677 DATED[protected] was asked to come to Wilson garden KPN Bus Departure at 21:00 and KPN Bus left at 11.30pm and reached Attibele check Post 12.20 Pm The Police did not permit to enter Tamil Nadu and the Bus was sent back to Wilson Garden,

I have made calls for the refund But I have not go any reply only complain no RB[protected] & ON DATE[protected] COMPLAIN NO 052845,

I request you to kindly look in to this and do the refund.

Mr, Charles Torres
[protected]

Had booked bus to ernakulam from bangalore on 12th Oct, ticket no TJB[protected]. Unfortunatly bus got cancelled due to break down, and said amount will be refunded.
But still no refund.
Kindly refund the same.
It is Bangalore - ernakulam bus, had to departure on 7.45 AM from bangalore on 12th october 2016.
Got message stating bus has been cancelled due to break down and amount will be refunded.

On[protected] i have booked a ticket for an amount of rs 2311 from hyderabad to nagercoil, but the trasanction failed and a message displayed that your amount will be refunded in 10 days, after 10 days i lodged a complaint with my banker who informed that my transaction is sucessfully proceessed, but i did not book the ticket and i made another payment in the same

raj kumar
from hyderabad to nagercoil
kallada travels
transaction i/d
[protected]igaaaeeef6 transfer to 459 (sucessfull 2nd time payment)
[protected]igaaaeesq1 transfer to 459 (failed transaction)

I had booked 2 tickets for a bus journey by vishal tourist from banglore to udupi on the 12th of september. Due to bandh and riots in banglore the bus was cancelled and I am yet to receive an amount of 1400 rupees for the 2 tickets. All of this even after sending an email to the customercare email address of red bus. Extremely shameful behavior and not a care for the grievance of its customers. Highly disappointed. PLEASE LOOK INTO IT AS SOON AS POSSIBLE.

I have cancelled my ticket in redbus.in from namakkal to bangalore for 30th october, 2016 and the amount has got credited to my wallet balance. I would like the redbus to refund the amount of rs1105 from wallet balance to bank balance immediately. The customer service is horrible. I couldnt reach to anybody from the redbus. The tol free number given by them isnt reachabe. The other office numbers of the red bus doesnt get answered by the eole working there. This is not happening for the first time. The way they treat the customers is rediculous and cannot be tolerated.

Hi, yesterday (16/10/2016) i was booking a bus ticket on (26/10/2016) srs travels using redbus app... my name ranjith kumar s and my current mobile number [protected]. and i haven't received pnr number and no more messages... kindly please help me...

Your a/c 36486109 is debited rs 1286.4 on[protected] a/c balance is rs 737.42 info: inb/[protected]/payu.in/

I am sharada devi.
On 11/10/2016 I booked through redbus 2 tickets(orange travels seat no. L14, L15 from Hyd 2 Nagpur & dt of journey is 15/10/2016. Rs. 2150/- was debited from my hdfc acct. But I did not receive any message for my booking. We thought booking was not done & the same amount will be refunded to my account. So on I booked through agent & got message immediately that 2 orange travels tickets U5, U6 were booked for 15/10/2016 Hyderabad 2 Nagpur busno mh40y7278.. Surprisingly 2 hrs before journey I.e. 15/10/2016 at
19.57 pm i got message from orange travels for 2 bookings tickets now. U5, U6 L14, L15. I Was shocked how could it happened. We spoke to driver he said he was helpless. Ok. Look into the matter & Refund my amount Rs.2150/-busno.mh40y7278. My mobile no is [protected].

I am using red bus app for bus ticjet booking. After a long time red bus gives some discount as cash back on ticket booking, so I got also cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transfer my wallet cash to my bank account. Therefore I request to redbud team to Please return my wallet amount to my bank account....

Booked ticked through redbus onlilne site. Tickets are not booked but money debitted. Reference your trip id is:[protected].
Below is the email received but no one is calling

We dear customer,
Your trip id is:[protected].
We have received your payment of rs. 2194. We are sorry that we could not book the seat you chose.
Our customer care officer will get in touch with you shortly. You may choose to book a seat or request for a refund then.
Best regards,
Redbus.in

Bus was not accessible on the day of travel due to some bandh issues.
Bus representative pledged, ticket amount will be refunded in 5 days, but still it has not yet been.
I have also sent an mail regarding this no of times, Till now receiving the automated mai(Too much frustrated)l...

Details:
Madurai to Hosur
Thursday, September 22, 2016
13:15 Reporting time
Ticket no: TJAM78989583
PNR no: BSPT[protected]

I got message from Garydalaya travels saying that due to some issue with bus my ticket has been cancelled and full refund will be issued
When I contact them they ask me to contact red bus and when I called your customer support call was waiting n got disconnect automatically
I would like to have refund for this trip
PNR : TSRB34562828PCV

Date :[protected]

But so far my money is not refunded and I'm not getting any response from redbus for my mail

I have booked ticket in golden pearl travels from redbus for 0ctober 6th 2016.But on october 4th i got a message from golden pearls saying the bus got cancelled due to vehicle breakdown.As per redbus and golden pearl instruction i made another transaction in redbus.Again on october 5th i got another message saying only the seat got shifted .Till now i haven't got any refund money.

Bangalore - Changanacherry Thursday, October 6, 2016
Ticket no: TJAH25796762
PNR no: TS-RB33883088KDH/124711/Golden Pearl-D1

Iam the regular user of red bus app.I have tried to cancel my ticket on 12/10/16 but "cancel ticket" icon not enabled in red bus app. Worst customer service .There is an option call support but nobody answers the call, only music is played for long time. I have booked ticket for 750 Rs. But Iam not able to cancel the ticket through your app. Now i I want refund. If not i have planned to file case on consumer court.

Please contact me on this number [protected] since Iam not able to contact red bus customer service