Red Bus Complaints & Reviews

We traveled from mumbai to hospet and were wrongly directed by the bus staff to deboard at dharwad. we had to spend an exorbitant amount of money due to this irresponsible behavior. We had specifically asked the driver in the morning of our arrival i.e 24th December 2016 to inform us of a dropping place closest to the Hospet bus station. the driver stopped the bus and asked us deboard, and as we were unaware of the locality or language, we trusted him and deboarded only to find that we had gotten down in Dharwad.
We feel cheated to say the least about it.

Sir,
My son booked ticket from bangalore to trivandrum by kallada suresh travels bus by name IMTIAZ KHAN TIN NO.TJD[protected], ORED-1340786 DATE 13/12/2016 AND REMITTED amount of Rs. 1666.25 on line through Canara Bank, A/C No[protected], BERTH NO.UB-2. AT abount 1630 hours travel agent has informed on phone the said bus was cancelled and amount will be refund shortly. canceling at last hour is not good service. however, myson travaelled in another travels. But till date you have not refunded our amount, which be remit immediately,
P.M.KHAN

We have booked for a room in Sai Lodge Tirupathi. Our booking no.HTLGNGRB73. we have reached Tirupathi by 25.12.2016 midnight n visited the hotel Sai with my family my wife n son.. we are surprised to note that there is no room available n they are also not aware of the booking. Their response is very bad. Please do not pay and refund the payment to my account. We have verified n found that there was no hotel available through out the night. How you are depending on these small lodges projecting as hotel. Please do not pay to them as we have not stayedn refund the payment to me. I am very surprised that redBus is having tie-up like these small lodges . There is no study conducted by redBus before engaging them

Its been 2 month over still not got any refund of my deducted amount.this is my latest complaint number 371981.already i have made two complaints for this issue, but no response from redbus. worst service by redbus. customer care peoples are saying we will resolve within 24 hours but its been 2 month...what this idiots are doing ? and also they have sent message that they will transferred money to my bank account and some reference number they gave when i went to bank, they said they have not any amount with this reference number.what the #### this redbus company is...

Sir., i trusted redbus and booked tickets - for 3 persons from chennai to tuticorin on 23rd of dec.2016 and the bus was very very ordinary bus without a/c no quality worth rs. 1200 what they charged i feel am cheated if red bus can get any refund it will be well and good. It will make us feel that redbus recommend the right operator for right pricethanking you chittarthan

Redbus is a cheater. On 5th dec I had booked 2 tickets from Chennai to Bangalore. Bus timing -5pm
That day while waiting for bus to come, suddenly announced that the chief minister of TamilNadu expired. The entire city was freezer. No buses plying. No autos, no public transports, petrol pumps, shops every closed within 30mins. My bus, with number KA[protected], white colour srm Volvo bus. That came and went inside the depo. They sealed the depo and asked all the passengers to return back home as soon possible because the city was freezing. Those who bought tickets from counter, they received their money back and those who booked online they were asked to call the customer care and inform the issue and get the amount back. The next day when I informed the customer care they said refund already initiated and within 7 working days I will receive my money back but after two weeks they are saying now that bus went that day, and we didn't board the bus.
What a joke ?? The entire city got freezer within 30mins, the srm people there sealed the depo and all passengers went back. And the redbus is saying me I didn't board the bus. The cheater is trying to make a fool out of me.
I have called the customer care more than 30 times, and they have been saying the same thing.

Such fraud organizations should be banned and punished in the court of law.

As i have already written about worst bus service from telasang travels last week. Yesterday my daughter also have very worst experience from manish travels a journey from bangalore to belgaum. The scheduled departure from anandrao circle is 10pm. But up to 11.15 pm bus not came. No clear information given to passengers. Bus came at 11.30 reached hubli at 7.00 am. Driver stop the bus for 40 minutes, bus till not reached to belgaum. Hiw you people giving service from such third class buses. You people book a seat online. But there is no followup until the departure of bus. Which is very inconvenient to passengees.in case of cancellation of bus no alternate arrangements making by you people.in such cases passenger would like to arrange alternative arrangements from paying additional amount from their pockets. Hence i suggest you that either you give proper service or close your company.

I'm traveling along with my father. We r carrying a 55cm trolley suitcase with us. We asked the bus driver to put it in the luggage space. But he is refused to put it there. And there is no place to set our suitcase. He illegally transporting lot of Boxes for extra money by inconvenience of legal passengers. And he is very Arrogant like Rowdy.
The Kaveri travels service is very worst. There is no aassistant or cleaner.

Its been 2 month over still not got any refund of my deducted amount.this is my latest complaint number 371981.already i have made two complaints for this issue, but no response from redbus. worst service by redbus. customer care peoples are saying we will resolve within 24 hours but its been 2 month...what this idiots are doing ?..here is the previous complaint number 1419159.now i am requesting everyone don't do booking .if this kind of issue will happen they will not bother.

I've booked a ticket logged in by an old email address of "[protected]@gmail.com" and reserved a seat on a bus for traveling from jeypore to gunupur, the following are the details,

Passenger : mr saichand
Seat no: 9
Pnr:o3369340
Ticket number: tjcv59286458
Contact no: [protected]

On the date of journey, the "bus did not arrive to the station" and while enquired at the counter, i've been told that the bus has been cancelled.

While i contact the redbus service number, i've been told that this matter is forwarded and i shall be contacted or matter be solved within 2days of time,

I waited for few days and again called to enquire, i've been responded just as same as the last time, since then i've been waiting for their contactor refund of my payment.

I've submitted a copy of my online ticket, by attachment.

I humbly request you to solve this matter as soon as possible.

Thank you.

How can bus members leave passenger at hotel during dinner and without checking whether passenger occupied allotted seat or not after having dinner just ridiculous.

Konduskar(SR Travels) travelling from Bagalkot to Bangalore today(21/12/16) 8:30pm departure they stopped bus near ilakal city some hotel at around 9:55pm saying 20 min for dinner and hotel supplier took some time to supply food we got late and bus started moving at 10:15pm exactly after 20 min without bothering whether all passager came back or not they just started on their way leaving me at hotel. Realy am telling one of worst exp ever I had. Some how I managed to catch bus after seeking help from seabird Travels.

It took 30 min to finish high drama.
I hope red bus will remove them from list this has happened with one of friend also.

In my wallet account amount 1181.98. I need to transfer in my account .Already i called and mail many time there was no proper response from your useless site.Very disappointed with your site.

This is the mail id from red bus (chetan.[protected]@redbus.com) am provinding my all details( Address, Bank account number, Mobile number) in redbus site. My mail is ( [protected]@gmail.com) Mailed date was (15-Oct-16 & 15-Nov-2016).

Very Very worst response from the useless website

Hi Redbus Users,

Please dont book any ticket from redbus, its not good & perfect with customer.Please book by (Paytm or Ticket goose)

I've booked a ticket from visakhapatnam to chennai on 6th Dec, 2016 to travel on 7th dec. Ticket no: TJD[protected] PNR no: TS-RB37598987YBR/13947/VISHAKAPATNAM - CHIDAMBARAM used mobile no. [protected]. I got a call from bus operator that they have cancelled the bus due to unrest in chennai and they dint make any alternate. I've tried calling on your numbers but i couldnt reach you at all. I'll be available on [protected]@gmail.com and [protected]. So kindly refund.

Hello,

Due to uncertain situation in Tamil Nadu (chief minister passed away) the bus has been cancelled and Bus operator also confirmed this cancellation and send me a message. I request for a refund of amount to my bank account or red bus wallet. I have registered a complaint ID: 296250. Spoked with a customer care person : Swetha Bangalore office.

Mail ID: [protected]@gmail.com
mobile: [protected]

Destination Booked: Bangalore - Coimbatore
Journey Date:[protected]
Trip Id: TJCT96866224
Pnr: AGB9S26X
Travels: Sharma travels
Dep time: 11.15
Fare: 406 INR

If the amount is not refunded, this was my last transaction with red bus.

I have booked a ticket in swamy ayyappa travels from Salem to chennai on December 05 through redbus. But due to Tamil nadu chief minister death bus operator has send a msg that trip has been cancelled. Till now I didn't received my money back to my account. Really when someone cheating us it's making mentally disturbed.

Please do the needful and I want my money back.

Am keep on sending mail to redbus customer care but no response. If I call their customers care number but not connecting.

Dear sir,
I have booked a ticket on 05.12.2016 from madurai to chennai through sanjay travels by red bus service but due to tamil nadu ex, cm was dead on 05.12.2016 the journey was cancelled by the travels, also bus service are stopped all over tamil nadu, but am not received the amount back. So i request you to check and refund back my amount immediately.

Thanks for the understanding,

Regards
M. Manoj prabhakaran

Dear redbus team,
I am akash vispute. I have registered my redbus account by using this email id:- [protected]@gmail.com my mobile no:- [protected].
I booked a bus ticket from pune to chopda on 09/11/2016, 05:43 pm by using sbi debit card through freecharge in redbus mobile application. ₹ 459 was deducted from my account. But they said payment for redbus is failed. So again i tried second time by using different sbi account and same thing happened again and ₹ 459 was deducted second time. Transaction was successful from my bank account, but i did't get any booking confirmation was failed. I have paid ₹918, but couldn't get tickets.
The ticket was not booked due to some network problem. But the amount for that ticket has been taken from my two different sbi account. I got a message from redbus saying that, "your amount will be refunded to your account within 7 working days". But still i didn't get that amount. I also called to their customer care. But yet didn't receive any refund. I paid twice that is ₹459+₹459 = ₹918, and didn't get refund till date...
Please check my transaction details, i also attached the screenshot of details, do it needful and refund to my respective bank amount as soon as possible.

Yours faithfully,
Akash vispute

दि 12/12/2016 रोजी पारोळा ते पनवेल प्रवास करण्यासाठी रेडबस चे ऑनलाईन बुकिंग केले, श्री दुर्गा ट्रॅव्हक्स चे l10 व l 15 हे सीट बुक होते. रेड बस च्या टेक्स्ट मेसेज नुसार दिलेला बस नंबर आणि प्रत्यक्ष आलेली बस यात ताळमेळ नव्हता शिवाय ही बस तासभर लेट आली आणि जेथून पिकअप होते तेथून न घेता अर्धा किलोमीटर पुढे बोलावून बस मध्ये घेतले. जे l10 नं चे सीट बुक होते त्यावर दुसराच प्रवासी झोपलेला होता, म्हणून बस कंडक्टर ने वेगळे सीट दिले त्यावर प्रवास केला. पनवेल या पोहचण्याच्या ठिकाणी बस 2 तास उशिरा पोहचली त्यामुळे ड्युटीवर जाता आले नाही. L 15 हे दुसरे सीट आईसाठी बुक केले होते त्या सीट च्या शेजारील पॅसेज मध्ये तात्पुरते सीट तयार करून एका प्रवाशाला झोपायला दिले होते, त्याचा त्रास आईला होऊ नये म्हणून मी त्याठिकाणी गेलो व मला दिलेल्या सीट वर आईला बसवले. रेडबस चे एका सीट साठी 711 प्रमाणे 2 सीट ऑनलाईन बुक केले याचा पश्चाताप वाटला. एकंदरीत सेवा पुरवठादार श्री दुर्गा ट्रॅव्हल्स आणि ट्रॅव्हल एजंट रेडबस यांच्या संगनमताने प्रवाशांची लूट होत असावी असा संशय बळावला.
संजय पाटील, पनवेल.

Bus cancelled. Didn't receive refund from Red Bus yet.
Issue raised on 4th Dec with Red Bus supprt team. Reference Number: 263153.
I have twice sent reminder to look into the matter and I asked about the status. But didn't get any reply from Red Bus team.

Travel details:
Allahabad Lucknow Sunday, December 4, 2016
Ticket no: TJCX32485578
PNR no: Xchb[protected]

UPSRTC: JAN RATH A/C(2+2). Total Fare :Rs. 398.
Departure time: 08:30

Thanks!
Tilak

I have booked bus ticket dated 16.11.2016, TICKET NO. - TJCC98384396 of two passengers, but when i reached to bus stand, i have informed that bus has been cancelled and yet no refund obtained till date 13.12.2016.
PNR no. is Xbly[protected]
Timing of Bus Departure is 07:00 AM,
I have paid Rs. 686/- for the same and yet refund not given by red bus .