Red Bus Complaints & Reviews

Hello,
I have booked tickets for myself & my wife from Delhi to Udaipur (22nd Dec 16)& then Jodhpur to Jaisalmer(27th Dec 16).I called 3 different numbers & atlast got the driver number, as i wanted to know where to catch the bus & at what time(basic things).After i called 3-4 times the bus driver picked my call & he was so rudely talked something & disconnected immediately.So after 1 hour delay the bus reached & now as per website i should have got blanket & water etc.But nothing was there & i paid 20 rupees extra for blanket.The seat was also not clean .Next bus from Jodhpur to Jaisalmer was a really nightmare.
The seat was so dirty & smelly like a toilet.There were cow dung lying on seat & the bus conductor was so rude & manner less.The bus was so crowded & people were coming to share seat without our consent.It was really horrible servce from redbus.If you can not provide service in some small cities then u should discontinue service.Also i paid more then non internet charge & with least service.
Regards
Amitabh

The following ticket is cancelled as per your request:

Your booking transaction number for this ticket is[protected]

Ticket details:
Ticket number (Tin): tjck58533779
From: chennai
To: kumily
Date of journey: monday, december 05, 2016
Travels: kallada travels (Suresh kallada)
Bus type: a/c sleeper (2+1)
Boarding time: 08:45 pm
No of seats: 1
Seat number: 7aub

Please feel free to write to our customer care at [protected]@redbus.in for any clarification.

Best regards,
—
Team redbus

Still now iam not refund my amount pls consider this as soon as possible

I booked a bus from ahemdabad to nashik using redbus.in on 12th december 2016, for Rs. 1874.
The booking confirmed the transaction but not the booing so i cancelled it and booked another bus. After cancelling my booking via redbus, i was sent a message saying that my money will be refunded within 7 business days. It has been almost 3 weeks and still i havent recieved my refund.
when i called up the customer care number and entered the number with which i had registered, it said there was no refund for that number.
If my number was not registered and had no refund status pending, how would they send me a message on that number about needing 7 business days to send the money?
i want my refund now. please help.

Hi my name is Ravina Rawal and was booked my ticket from Mumbai to Indore in neeta tour's n travel my payment is debited from my account but I'm not received tickets from u so please make sure to what I should do plz inform me n give me my payment back I'm not received tickets from u thanks to u plz inform me as soon as possible thanking you Ravina

I have booked a ticket from Chennai to Bangalore on 13th December around 7.30am vide redBus Ticket - TJD[protected]. I have been asked to report at Sangita Travels, Opp Ribbon building.by 9.00am accordingly I have reported there around 8.30am. Upon reporting I got message from the guy at Sangita Travels that my pickup would not come. Then I have contacted Redbus staff and talked to them over phone for approx.30 minutes. The staff of Redbus has also told me that pickup could not be arranged and he assured that he will cancel the ticket and make the refund of complete amount. I will get a confirmation within 24 hours and the refund will be done within 7 days. It is very unfortunate that neither I have received any confirmation nor refund. While writing the same in Redbus website I am getting a message that the case is closed. But no refund nor response!
Kindly make the refund without any further delay.
Manikanthan Menon - [protected]
[protected]@gmail.com

We traveled from mumbai to hospet and were wrongly directed by the bus staff to deboard at dharwad. we had to spend an exorbitant amount of money due to this irresponsible behavior. We had specifically asked the driver in the morning of our arrival i.e 24th December 2016 to inform us of a dropping place closest to the Hospet bus station. the driver stopped the bus and asked us deboard, and as we were unaware of the locality or language, we trusted him and deboarded only to find that we had gotten down in Dharwad.
We feel cheated to say the least about it.

Sir,
My son booked ticket from bangalore to trivandrum by kallada suresh travels bus by name IMTIAZ KHAN TIN NO.TJD[protected], ORED-1340786 DATE 13/12/2016 AND REMITTED amount of Rs. 1666.25 on line through Canara Bank, A/C No[protected], BERTH NO.UB-2. AT abount 1630 hours travel agent has informed on phone the said bus was cancelled and amount will be refund shortly. canceling at last hour is not good service. however, myson travaelled in another travels. But till date you have not refunded our amount, which be remit immediately,
P.M.KHAN

We have booked for a room in Sai Lodge Tirupathi. Our booking no.HTLGNGRB73. we have reached Tirupathi by 25.12.2016 midnight n visited the hotel Sai with my family my wife n son.. we are surprised to note that there is no room available n they are also not aware of the booking. Their response is very bad. Please do not pay and refund the payment to my account. We have verified n found that there was no hotel available through out the night. How you are depending on these small lodges projecting as hotel. Please do not pay to them as we have not stayedn refund the payment to me. I am very surprised that redBus is having tie-up like these small lodges . There is no study conducted by redBus before engaging them

Its been 2 month over still not got any refund of my deducted amount.this is my latest complaint number 371981.already i have made two complaints for this issue, but no response from redbus. worst service by redbus. customer care peoples are saying we will resolve within 24 hours but its been 2 month...what this idiots are doing ? and also they have sent message that they will transferred money to my bank account and some reference number they gave when i went to bank, they said they have not any amount with this reference number.what the #### this redbus company is...

Sir., i trusted redbus and booked tickets - for 3 persons from chennai to tuticorin on 23rd of dec.2016 and the bus was very very ordinary bus without a/c no quality worth rs. 1200 what they charged i feel am cheated if red bus can get any refund it will be well and good. It will make us feel that redbus recommend the right operator for right pricethanking you chittarthan

Redbus is a cheater. On 5th dec I had booked 2 tickets from Chennai to Bangalore. Bus timing -5pm
That day while waiting for bus to come, suddenly announced that the chief minister of TamilNadu expired. The entire city was freezer. No buses plying. No autos, no public transports, petrol pumps, shops every closed within 30mins. My bus, with number KA[protected], white colour srm Volvo bus. That came and went inside the depo. They sealed the depo and asked all the passengers to return back home as soon possible because the city was freezing. Those who bought tickets from counter, they received their money back and those who booked online they were asked to call the customer care and inform the issue and get the amount back. The next day when I informed the customer care they said refund already initiated and within 7 working days I will receive my money back but after two weeks they are saying now that bus went that day, and we didn't board the bus.
What a joke ?? The entire city got freezer within 30mins, the srm people there sealed the depo and all passengers went back. And the redbus is saying me I didn't board the bus. The cheater is trying to make a fool out of me.
I have called the customer care more than 30 times, and they have been saying the same thing.

Such fraud organizations should be banned and punished in the court of law.

As i have already written about worst bus service from telasang travels last week. Yesterday my daughter also have very worst experience from manish travels a journey from bangalore to belgaum. The scheduled departure from anandrao circle is 10pm. But up to 11.15 pm bus not came. No clear information given to passengers. Bus came at 11.30 reached hubli at 7.00 am. Driver stop the bus for 40 minutes, bus till not reached to belgaum. Hiw you people giving service from such third class buses. You people book a seat online. But there is no followup until the departure of bus. Which is very inconvenient to passengees.in case of cancellation of bus no alternate arrangements making by you people.in such cases passenger would like to arrange alternative arrangements from paying additional amount from their pockets. Hence i suggest you that either you give proper service or close your company.

I'm traveling along with my father. We r carrying a 55cm trolley suitcase with us. We asked the bus driver to put it in the luggage space. But he is refused to put it there. And there is no place to set our suitcase. He illegally transporting lot of Boxes for extra money by inconvenience of legal passengers. And he is very Arrogant like Rowdy.
The Kaveri travels service is very worst. There is no aassistant or cleaner.

Its been 2 month over still not got any refund of my deducted amount.this is my latest complaint number 371981.already i have made two complaints for this issue, but no response from redbus. worst service by redbus. customer care peoples are saying we will resolve within 24 hours but its been 2 month...what this idiots are doing ?..here is the previous complaint number 1419159.now i am requesting everyone don't do booking .if this kind of issue will happen they will not bother.

I've booked a ticket logged in by an old email address of "[protected]@gmail.com" and reserved a seat on a bus for traveling from jeypore to gunupur, the following are the details,

Passenger : mr saichand
Seat no: 9
Pnr:o3369340
Ticket number: tjcv59286458
Contact no: [protected]

On the date of journey, the "bus did not arrive to the station" and while enquired at the counter, i've been told that the bus has been cancelled.

While i contact the redbus service number, i've been told that this matter is forwarded and i shall be contacted or matter be solved within 2days of time,

I waited for few days and again called to enquire, i've been responded just as same as the last time, since then i've been waiting for their contactor refund of my payment.

I've submitted a copy of my online ticket, by attachment.

I humbly request you to solve this matter as soon as possible.

Thank you.

How can bus members leave passenger at hotel during dinner and without checking whether passenger occupied allotted seat or not after having dinner just ridiculous.

Konduskar(SR Travels) travelling from Bagalkot to Bangalore today(21/12/16) 8:30pm departure they stopped bus near ilakal city some hotel at around 9:55pm saying 20 min for dinner and hotel supplier took some time to supply food we got late and bus started moving at 10:15pm exactly after 20 min without bothering whether all passager came back or not they just started on their way leaving me at hotel. Realy am telling one of worst exp ever I had. Some how I managed to catch bus after seeking help from seabird Travels.

It took 30 min to finish high drama.
I hope red bus will remove them from list this has happened with one of friend also.

In my wallet account amount 1181.98. I need to transfer in my account .Already i called and mail many time there was no proper response from your useless site.Very disappointed with your site.

This is the mail id from red bus (chetan.[protected]@redbus.com) am provinding my all details( Address, Bank account number, Mobile number) in redbus site. My mail is ( [protected]@gmail.com) Mailed date was (15-Oct-16 & 15-Nov-2016).

Very Very worst response from the useless website

Hi Redbus Users,

Please dont book any ticket from redbus, its not good & perfect with customer.Please book by (Paytm or Ticket goose)

I've booked a ticket from visakhapatnam to chennai on 6th Dec, 2016 to travel on 7th dec. Ticket no: TJD[protected] PNR no: TS-RB37598987YBR/13947/VISHAKAPATNAM - CHIDAMBARAM used mobile no. [protected]. I got a call from bus operator that they have cancelled the bus due to unrest in chennai and they dint make any alternate. I've tried calling on your numbers but i couldnt reach you at all. I'll be available on [protected]@gmail.com and [protected]. So kindly refund.

Hello,

Due to uncertain situation in Tamil Nadu (chief minister passed away) the bus has been cancelled and Bus operator also confirmed this cancellation and send me a message. I request for a refund of amount to my bank account or red bus wallet. I have registered a complaint ID: 296250. Spoked with a customer care person : Swetha Bangalore office.

Mail ID: [protected]@gmail.com
mobile: [protected]

Destination Booked: Bangalore - Coimbatore
Journey Date:[protected]
Trip Id: TJCT96866224
Pnr: AGB9S26X
Travels: Sharma travels
Dep time: 11.15
Fare: 406 INR

If the amount is not refunded, this was my last transaction with red bus.

I have booked a ticket in swamy ayyappa travels from Salem to chennai on December 05 through redbus. But due to Tamil nadu chief minister death bus operator has send a msg that trip has been cancelled. Till now I didn't received my money back to my account. Really when someone cheating us it's making mentally disturbed.

Please do the needful and I want my money back.

Am keep on sending mail to redbus customer care but no response. If I call their customers care number but not connecting.