Red Bus Complaints & Reviews

During my recent travel to Shirdi I had a very bad experience, as per the SMS received I was waiting for bus at the boarding point which i had received via SMS, even upon that I confirmed with a guy standing thereby that the bus to Surat (Paulo) will be coming here ? To which he promptly said yes and then was waiting for the bus to come. Around 10.00 PM the bus arrived but not at the boarding instead it was far from the boarding point approx 500 mts. To my notice I asked the guy again just to confirm that the bus will stop here as well na ? And he said yes... All of the sudden the bus passed & even upon raising the hand to stop the bus, driver simply ignored and drove off. Then immediately I called on the number received in the SMS, a person on the other end received the call and I asked why you did not stop at the point mentioned in ticket, he was reluctant to respond and simply said ya we will be back and collect you from there. As soon as the call ended within fractions of second there a call from their end asking me to come at the Travels Office located approx 1 km ahead. To which I said that as per our last call you were to collect me from here then why are you not coming ?? To my shock there was no proper response from his end and to avoid further arguments I simply boarded an auto passing by and got down at the stop. Thankful to god that I was able to catch the bus. But this is really disappointing and bad, if the pick up point is changed at the last moment then there should be update to traveler so as to avoid any chaos. Really really bad and not worthy... It kept me thinking that why did I choose redbus for my travelling... Next time too I need to think twice before booking any bus tickets via Redbus.

PFA the image of msg received for my trip.

Looking forward to your kind co-operation and support to deeply investigate the things and take legal action without fail.

Date of incident: Nov 22nd, 2016

Description:
I was booking a bus on redbus. I went to pay for the bus tickets and when I went to try to go ahead with my purchase, I received an error message indicating that the transaction was not processed. So I made another attempt and I received the same error. I then went to book another ticket instead. I later found out that I had actually been charged for the redbus tickets, but that they would not refund me of the amount. I also had to wait over a month before they replied about the outcome of the complaint, they replied on January 9th, 2017 with the formal resolution.

Desired outcome:
For them to refund the erroneous ticket purchases based on their website errors.

Dear All,

We have selected 13th Jan date but how it has selected today date we really don't know. Kindly cancel my ticket & re book it for 13th jan Date.

We have not booked 2days or 4 to 5 hrs before. Just half an hr back we booked & understand it has booked wrongly. Kindly take up this matter & book it for 13th Jan 2017 at 21:00 hr. If you need any additional amount is applicable please let us know

Hi. My name is Divakar. I've booked a ticket through red bus(kkr travels) to travel from karaikudi to Chennai on 12th December(ticket was booked thru mobile on 11th Dec 7.50 am. My booking reference number is TJD[protected]. But the bus has been cancelled due to VARDHA cyclone and I was intimated only through phone call from the number[protected]. But I haven't received any confirmation through mail or message and was informed that the amount will be refunded soon. I've called many times to customer care for refund and it has not been done till now. How come RED BUS company can cheat people like us. Why r they not taking responsibility to refund the money. This shows their imperfection in their work. They r interested in only earning money and not caring about the people's problem. I want my money to be refunded immediately or else I may go to consumer court to get solution for this issue.

Today at 7 jan I booked online hotel from red bus website during transaction money deducted but do not issue hotel booking .
I launched a complaint for 3 times Red bus website my reference no is reference number for query is 450089, 450110, 450035, but still there is no reply from RED BUS.
I suggest u people never try to book hotel or bus from RED BUS website.
There CUSTOMER SERVICE IS WORST.

I booked a ticket from redbus and reached the boarding point before the scheduled time and tried calling the bus driver but he didn't pick my call and after 1hour of continous calling I called the bus operator office and they told me that the bus has already left the boarding point and when I reached the redbus regarding the issue they are not willing to refund my money

Hi Team,
Would like to bring this to your notice and to all the readers here so as to be aware of the incident happened while was travelling from Hyderabad to Pune by Atmaram Travels booked through Redbus.in on 20th December 2016. I boarded the bus from Telephone Bhavan Lakdi-ka-Pool Hyderabad . when reached my allotted seat there was already a person sitting there and requested me to sit in the other row seat that was booked by him and one of his friend was sitting beside me, and noticed there were other friends on the back seat all together they were 5 friend travelling from Hyderabad. mid of night the person sitting beside me offered me a cream biscuit i denied initially but then he insisted to have the biscuit, looking at his age ( mid aged ) i took and had it soon after i realised that the taste is too bitter and was about to spit it out i went into deep sleep ( as the biscuit offered had some drug in it ) . and realised that they took away all my belongings that includes ( 2 latest smartphones, Casio wrist watch, 2 gold rings, 1 silver chain with locket and my Wallet includes my credit card and debit cards, driving license and RC book ) by the time I realised this was left at Sion ( Mumbai) by the bus cleaner as it’s the last stop, was left on the roads of Mumbai roaming on the roads subconscious and reached a rickshaw who took me all the roads in Mumbai and asked to pay 1000 rs . when didn’t payed it he left me at Chunnabati taxi stand . from there the drivers negotiated an amount of Rs 4500 to drop me back in Pune as i was totally unconscious, without food and not sure where to go. i really want to take an action against redbus for entertaining travels like Atmaram who don’t bother to have the details for the passengers they book for them. Also logged a complaint with the local police in Hyderabad .hope to see some action soon. This is too bad on redbus even after clarifying the issues they never bothered to comeback with a solution . there are many travel agencies on redbus, who never follow timings, neatness, rudeness with passengers . this incident has very bad impact on my health as i was off to my work for almost 2 weeks and left my family in shock . if this is not taken as a serious incident soon redbus would face the consequences .

Thanks and Regards
Praveen
[protected]

I have booked a ticket from Madurai to chennai on 2 December 2016 . On the date of journey I've received a sms stating that the Bus is cancelled due to technical issue and the redund will be processed within 7 working days...
i've been trying to get in toch with the stupid customer care service of the REDBUS... asusal same dialouge"we'll do the needful help... its been almoat 40 days still the refund isnt reflected...

I have booked a ticket from Aurangabad to Hyderabad on 6th of October, 2016 through redbus app. Payment was made through redBus Wallet.
Bus got cancelled and ticket refund was initiated. After 20 days, refund status did not change and Customer Care executive said it would take 48 hours more for refund.

As of 6th Jan 2017, I still didn't get my amount but the refund status says it is completed and I hear the same answer from customer care that it would take 48 hours for refund.

Ticket details are as follows :
PNR Number :[protected]
Ticket Number : TJB[protected]
From - To : Aurangabad - Hyderabad
DOJ : 6-Oct-2016

A bus booking was made from our trip from Chennai to Coimbatore vide YBM travels. Booking reference of Redbus.com is Trip ID: TJDS88832942 where the bus had a travel time of 8 hours scheduled to reach by 7am in the morning.The bus broke down in the middle at 2am in the morning, we were not informed about this until 7am in the morning (by which time we should have reached the destination) by which time the driver informed that the bus cannot be repaired. We were not given any idea on the replacement or were not informed if we need to get a separate bus until 8am. Only by 8 in the morning, we were informed that there is a alternative bus arranged. We contacted redbus on this issue but they could not resolve this issue immediately and promised to get back on this delay in 24 hours time. We finally got the alternative bus after 7 hours of breakdown and reached the destination only by 4pm in the evening which is more than 8 hours of delay in reaching Coimbatore. I was happy that an alternative was arranged but i would like to put the following complaints as below,
1. Had we been informed about this delay in the morning, we could have arranged for an alternative ourself
2. We had a scheduled plan in Coimbatore from morning but we were not able to reach on time. we had made hotel booking amounting to Rs.4500 in a separate hotel but had to cancel due to this issue that we were delayed so much
3. We paid Rs.6535 for 5 members, just that we could not reach in the morning we spent more than Rs.2500 for lunch, breakfast and dinner in addition to the bookings we had to cancel in Coimbatore.
4. We had absolutely no response from the Travels or even a small apology for the delay. Redbus.com in return are not willing to give any refund/cancellation fees nor arranging for any kind of favor for the amount spent by us.
5. We were taken for granted and treated ill by both the travels and also redbus.com for this drag

I booked 2 tickets from delhi to jaipur, but after booking no address was showing from where where the pick up would be done (Bus stop). It was showing only delhi, but their are many bus stations in delhi from where jaipur buses are taken..
When i called redbus helpline they told me bus will start from bikaner house.
But when i moved to destination point which was bikaner house, i got to know their is no bus starting from their as such only luxury buses are available but i got a ordinary ticket.
So i missed that bus because of bad helpline info. from redbus.in
Please waive my money 542rs.

I booked a ticket from chennai to Coimbatore on yesterday for 11th January at 21.30 in KPN travels through redbus.

The amount Rs.426 was deducted from my amount but the ticket is not confirmed.

Please find the below message and order I'd:

Hi Poorana, you paid Rs 426.3 via FreeCharge at Redbus (OrderID:[protected]. Click http://frch.in/pay for exciting offers. If you are eligible for a cashback on Redbus through FC Wallet, it will be credited within 24 hours.

Thank you for using Debit Card ending 3952 for Rs.426.30 in SBIPG at PayU on[protected]:21:20:55.

Kindly let me know, when the amount will be refund.

Thanks for understanding.

I have booked a ticket for Latur to Pune and I paid money by Bank Of India through freecharge and transaction is completed and I have received message of bank and also freecharge of transaction but yet didn't received a message of ticket booking of redubs. So I want refund.
I booked ticket for Narmada travels Yellow seat no 11 and I paid 300 rs with tax 5 rs.

NAME : Akash Soneri.

MOB NO. : [protected].

I was booking ticket (Redbus.in) chennai to tirupur[protected]:15 pm slipper coach) in psk travels. But that day bus service is cancelled due to cyclone, then i contact psk travels regarding my booking money, they told "you are booking through redbus so redbus company only refunds your amount we can't do anything about it" till now i can't get my refund amount what can i now.
Kindly do the needful.

Regards,

Kumaresan d
[protected]

My journey date was on 29/12/2016 from delhi to shimla city land travels, boarding at 22:30, i was well before the time waiting for the bus (Volvo) and as soon as i boarded the bus and found my seats to be occupied when i asked for the same i was literally thrown out of the bus even if the message stated the same vehicle no. I was asked to wait for the next bus which took another 30min but the same issue repeated and i was asked to board the next bus with the use of abusive language from the staff responsible and laughing at me. Finally after about 1hr from my scheduled departure i was made to board a tata ac which wasnt the bus i booked without any proper justification and explanation and just stating "this is the last bus i[censored] wish to, you can go", i boarded without any choice left and the staff were so irresponsible that they turned on ac when asked for heater which aggravated the inconvenience. I was put into the volvo only after a police whom i complained, interfered and ordered them to do so. I had to go through all the hardship and staff abusing me with their language and making fun off. Half of my journey i had to make it in tata even when i have paid for volvo. Even the complaint raised with redbus was closed without any justification or answer. I want to just make sure they are answerable to this and refund for the inconvenience caused.

Route: delhi to shimla
Departure time: 22:30 (Scheduled) 00:00 (Actual)
Agent: redbus
Contact:[protected]/[protected]
Service provider: city land travels
Contact:[protected]

Hello,
I have booked tickets for myself & my wife from Delhi to Udaipur (22nd Dec 16)& then Jodhpur to Jaisalmer(27th Dec 16).I called 3 different numbers & atlast got the driver number, as i wanted to know where to catch the bus & at what time(basic things).After i called 3-4 times the bus driver picked my call & he was so rudely talked something & disconnected immediately.So after 1 hour delay the bus reached & now as per website i should have got blanket & water etc.But nothing was there & i paid 20 rupees extra for blanket.The seat was also not clean .Next bus from Jodhpur to Jaisalmer was a really nightmare.
The seat was so dirty & smelly like a toilet.There were cow dung lying on seat & the bus conductor was so rude & manner less.The bus was so crowded & people were coming to share seat without our consent.It was really horrible servce from redbus.If you can not provide service in some small cities then u should discontinue service.Also i paid more then non internet charge & with least service.
Regards
Amitabh

The following ticket is cancelled as per your request:

Your booking transaction number for this ticket is[protected]

Ticket details:
Ticket number (Tin): tjck58533779
From: chennai
To: kumily
Date of journey: monday, december 05, 2016
Travels: kallada travels (Suresh kallada)
Bus type: a/c sleeper (2+1)
Boarding time: 08:45 pm
No of seats: 1
Seat number: 7aub

Please feel free to write to our customer care at [protected]@redbus.in for any clarification.

Best regards,
—
Team redbus

Still now iam not refund my amount pls consider this as soon as possible

I booked a bus from ahemdabad to nashik using redbus.in on 12th december 2016, for Rs. 1874.
The booking confirmed the transaction but not the booing so i cancelled it and booked another bus. After cancelling my booking via redbus, i was sent a message saying that my money will be refunded within 7 business days. It has been almost 3 weeks and still i havent recieved my refund.
when i called up the customer care number and entered the number with which i had registered, it said there was no refund for that number.
If my number was not registered and had no refund status pending, how would they send me a message on that number about needing 7 business days to send the money?
i want my refund now. please help.

Hi my name is Ravina Rawal and was booked my ticket from Mumbai to Indore in neeta tour's n travel my payment is debited from my account but I'm not received tickets from u so please make sure to what I should do plz inform me n give me my payment back I'm not received tickets from u thanks to u plz inform me as soon as possible thanking you Ravina

I have booked a ticket from Chennai to Bangalore on 13th December around 7.30am vide redBus Ticket - TJD[protected]. I have been asked to report at Sangita Travels, Opp Ribbon building.by 9.00am accordingly I have reported there around 8.30am. Upon reporting I got message from the guy at Sangita Travels that my pickup would not come. Then I have contacted Redbus staff and talked to them over phone for approx.30 minutes. The staff of Redbus has also told me that pickup could not be arranged and he assured that he will cancel the ticket and make the refund of complete amount. I will get a confirmation within 24 hours and the refund will be done within 7 days. It is very unfortunate that neither I have received any confirmation nor refund. While writing the same in Redbus website I am getting a message that the case is closed. But no refund nor response!
Kindly make the refund without any further delay.
Manikanthan Menon - [protected]
[protected]@gmail.com