Red Bus Complaints & Reviews

Dear sir,

First of all i would like to inform that i had not travel through red bus 26th sep night for which i have already lodge cancellation through your call center.

The reasons behind that:

1. I have booked the ticket at 8.00 pm for journey to the Lucknow from Delhi and you have provided me the mail along with pnr UY7M3BK and ticket number TJBQ55424323. I talked severally to the customer care and hold the call almost 45 minutes to get the bus operator number they have provided the number at 9.30 pm (JK travels- [protected]). when i reach to the boarding point i confirm through the number which you have provided and astonished to hear that pnr is not matching with the bus operator pnr.

2. Again i talked to customer care for checking the pnr and it has taken almost 25 minutes to get the number (sandeep-[protected]). I checked the pnr with the second bus operator and luckily it was there. I really feel very bad when i board that the facilities provided by the bus and the amount charged by the red bus was not compatible i.e., AC was not working, bus was in third class condition and it looks like that red bus has managed the journey through the street bus operator.

3. Immediately i called to the call center and inform about the same by saying that to travel through this kind of bus will create serious health issues. However call center people was agreed to cancel the ticket and refund me the whole amount with in 7 working days if i had not travel.

4. I further urged that before this incident my experience with the red bus travel was phenomenal but i regret to inform that this kind of incidents may damage the image of red bus. You wont believe i used to give red bus references everywhere when some one ask me about the journey by the road.

5. I further want to inform that yesterday journey was very much mandatory for me since i have to attend business meeting at Lucknow thats why i have chosen red bus by paying an amount of Rs 1899/-

6. Moreover, i may go to the court also for the losses i have to bear on account of this miserable incident by red bus but i have long association with your organisation in the past. Hence considerable, i request you to please investigate the case on priority and refund me the whole amount i.e., 1899/- without any delay. I am ready to provide any kind of evidence like call recordings, messages and all if needed.

Thanks

Jitender

I have booked 2 tickets from Indore to Khandwa on 17th oct 2016 and used the code CBOCT and it said that Rs114 cashback u will receive but i had received only 68. I had called to customer support there they always tells that you will get the remaining cashback in 24 hours but still not got. Its been 11 days and not received remaining cashback. So tell me that when you are going to send me te cashback. Tell me that also whether you are going to send the remaining cashback or not.

Hello sir,

I had booked a ticket from redbus, for today from bangalore to kumta. The pick up was scheduled at 20:30 hrs.
At 1900 hrs i called them up to confirm the pick up point and then they inform me that the bus has been cancelled.
1 hour prior to the pick up they tell me, that too when i called them up.

When i asked them to make alternative arrangements they refused to deal with my request. Now i have wasted my entire vacation, incurring a loss of my hotel booking as well my return ticket but most importantly my time.

Please take some action against the concerned department. I demand a refund of all the losses that i have faced.

I have booked ticket from red-bus sight on 21/10/2016 for journey from Hyderabad to Pamuru(prakasam district).But in red-bus sight uploaded bus details were Kottes Travels AC gold bus from Hyderabad to pamuru(prakasam district).As per above details i have booked the ticket from Hyderabad to pamuru on 21/10/2016.when i was get in bus at boarding point in erragadda in kottes bus, the bus driver was said that the bus going to destination was machilpatnam (Krishna District).Then i made a calls to red-bus about this issue to red-bus, they told that we should give refund the money about this journey and chosen yourself to alternate option to go your destination.
As per their call i was get down from the bus at dilsukh nagar(Hyderabad) and i went to my destination from another bus. After two days i have called so many times to red-bus about my money, they easily sent mail to me to reject my refund money. This was mistake was done by red-bus to uploaded wrong destination details in their site. I have sent 4 mails to red-bus support team but they did not respond me.
[protected][protected][protected][protected][protected][protected]
Please ticket details:
[protected][protected]
redBus Ticket - TJBJ69229958
redBus Fri, Oct 21, 2016 at 5:41 PM
To: [protected]@gmail.com
redbusLogo eTICKET
Need help with your trip?
[protected]
[protected]@redbus.in
Hyderabad - Pamuru Friday, October 21, 2016
Ticket no: TJBJ69229958
PNR no: TS-RB35340213IWN/11819/KT - 002
Kottes Travels
A/C Gold Class (2+2)
21:55
Reporting time
22:10
Departure time
1
Number of Passengers
Boarding point details
Erragadda
Location
Opp Gokul Theater
Landmark
Erragadda
Mr Basha Shaik
Seat No.3C
NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare :Rs. 550
(Rs. 0 inclusive of service tax and service charge, if any)
Discounted Fare : Rs. 495
Terms and Conditions
redBus* is ONLY a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators. redBus's advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

redBus responsibilities include:
(1) Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators
(2) Providing refund and support in the event of cancellation
(3) Providing customer support and information in case of any delays / inconvenience
redBus responsibilities do not include:
(1) The bus operator's bus not departing / reaching on time.
(2) The bus operator's employees being rude.
(3) The bus operator's bus seats etc not being up to the customer's expectation.
(4) The bus operator canceling the trip due to unavoidable reasons.
(5) The baggage of the customer getting lost / stolen / damaged.
(6) The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
(7) The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).
(8) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.

Passengers are required to furnish the following at the time of boarding the bus:
(1) A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
(2) A valid identity proof
Failing to do so, they may not be allowed to board the bus.

Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.

Amenities for this bus as shown on redBus have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that redBus provides this information in good faith to help passengers to make an informed decision. The liability of the amenity not being made available lies with the operator and not with redBus.

In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to [protected]@redbus.in * The home delivery charges (if any), will not be refunded in the event of ticket cancellation

In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.redBus.in

Grievances and claims related to the bus journey should be reported to redBus support team within 10 days of your travel date.

Partial Cancellation is NOT allowed for this ticket.

Cancellation time Cancellation charges
After 06:00 PM on 21st Oct Rs. 550
Between 09:00 PM on 20th Oct-06:00 PM on 21st Oct Rs. 550
Between 09:00 PM on 18th Oct-09:00 PM on 20th Oct Rs. 550
Between 09:00 PM on 14th Oct-09:00 PM on 18th Oct Rs. 550
Till 09:00 PM on 14th Oct Rs. 550
Whom should i call?
For boarding point related
[protected]
For time related
[protected]
For cancellation and refunds related
Click on this link for hassle free online cancellation
For all queries
Call 39412345 or email us to [protected]@redbus.in

Dear sir,
I had booked a ticket from payyanur to bangalore on 21/10/2016 Evening in kalpaka travels via REDBUS portal and my payment was done by my SBT debit card. But when iam looking to book the ticket it is not get confirmed and amount deducted from my account.It had been done twice and I lost my 1020 rupees from my account
And I got two messages
In first message there is a POS PAYUST[protected] at www.redbus.in txn#[protected]
In the second message there is the same POS PAYUST[protected] at www.redbus.in and txn#[protected]
The seat number is 23
Please take necessary actions to get my money back
With regards

Hi, I have tried to book ticket on Oct 19. I booked seat U18 in Vignesh TATranscars from Chennai to Alangulam for October26. For this, I got error screen after making payment. Due to this I haven't received ticket yet. I have raised two complaints before. Pleasefond the case I'd below. Case ID : 055222 & 065271. Due to this error screen I booked another ticket for same day on same bus. Ticket number is TJBG74636893. (Bus seat number L16). But for the first error seat I didn't receive money back yet. Pleasedo needful

Cash back is not credited in my wallet after we receive msg on Monday...
Will send u the screenshot and my mail id

[protected]@gmail.com

My journey date is 21 Oct Haldwani to Delhi via janrath through red bus app...
And we receive 125 cash back bt not credited in my wallet till yet
So pls resolve this as soon as possible
And improve ur pathetic service of cash back policy

I booked bus tickets (2 tickets) in Joy Travels through Red bus on Oct 19th, 2016 from Chennai to Chinnamanur and I cancelled these tickets on Oct 21st, 2016 post which I received the message as your ticket has been cancelled successfully on the same day and the proposal number for the refund request is 5465700.

Request you to update me on when I would get the refund as the amount to be refunded is 2368.20. Please find below the ticket details.

TIN - TJBG25663387
PNR - JOYGAJCX4441
TRAVELS - JOY Travels
DEP Time - 8:45PM Oct 27, 2016
SEATS - 11, 10
TOTAL FARE PAID - Rs.2628
BOARDING PT - Koyambedu

I booked my bus ticket by redbus on 07 oct 2016 (reference number :[protected] from bengalore to vellore for dated 09 oct 2016 that tckt amount was 1026/- rs. and canceled it automatically on 07 oct 2016 (tracking number is[protected] and complaint no 041494.)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days.
Why they are not refunding my cancellation amount and my request is to please refund my money. please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Dear sir / madam

i have booked ticket yesterday from udupi to bangalore journey date 26/10/16 and amt rs 550 debited from my account but not booking done

uptop payment gateway everthing was going right once i mentioned my password the payment gateway dissappeared and neither msg of booking appeared nor any confirmed mail received from sugam bus dept

please let me know what i shall do to get back my money

I booked ticket on 2ndOct 2016 to travel from Pune to Shirdi. The ticket was for 3rd Oct 2016, 23:30 PM TIN No TJAX28854865, pnr no 49140783
Seat No : I, J, P
Bus : Neeta Tours & Travels

I got a call from the bus services saying that the bus has been cancelled and the amount will be refunded to my account . But no amount has yet been credited to my account .

The no from which the call came is [protected]

Kindly look into this matter and arrange for the refund my ticket amount paid for the services cancelled by the operator and not of my fault.

I had booked a ticket from shivamoga to banglore on[protected] Evening at 23hrs:55mins in Seabird travels via REDBUS portal and payment was done using SBI debit card. I have noticed deduction of twice the amount of the ticket price ie rs=800 was charged instead of rs400 for the same seat booking, On[protected] and i asked for a refund via mail and called the customer care, but there is no response from REDBUS, I have attached my e-ticket which i got from REDBUS.

The ticket details are,

Ticket no: TJBA42879743
PNR no: TS-RB34961243JXC/3467132/SAGARA-SHIMOGA-BLR

Find the below mail sent by SRS travels abt the intimation of the cancelled bus . I even cross checked with redbus on 20th Oct about the cancellation, redbus official confirmed the cancellation and asked me to look for an alternative arrangement for the travel and as i took alternative travel and lodged the complaint for the refund (063441 yesterday . Kindly cross verify with concern operator as i have not used the service.

SRS Travels
To
noreply.[protected]@ticketsimply.com [protected]@yahoo.com [protected]@yahoo.co.in
20 Oct at 5:54 PM

Dear Customer, Due to Vehicle Breakdown today your Journey ticket is cancelled.For Refund, kindly contact: 24071984

Best Regards,
Southern

SRS Travels

Powered By ticketSimply.com
Note:This is a system generated message, please do not reply to it.

I had booked a Ticket from Chennai to Belgaum and on the day of departure it got cancelled due to some bus breakdown issues.
Please refund my money which was supposed to be refunded in 24 hours
this is the message I received:

- redBus mTicket -
Chennai to Belagavi
TJBC92292563
TS-RB35080413YLF/14987512/Chennai-BNG- Mumbai Scania/Volvo
SRS Travels
06:10 AM Oct 20, 2016
A2
Rs.1060
--
Adyar
LB Road bharath petrolium bunk
LB Road bharath petrolium bunk
[protected]
--
Thanks for using redBus. Please present this mTicket at the time of boarding.
redBus Helpline:
[protected]
T&C apply
--
Now get upto 80% off* on hotel bookings only on redBus! Use your bus ticket number as offer code. Book now! http://bit.ly/2e2Aeue
T&C apply

I book ticket in red bus, amount deducted my bank account, but ticket not issue, plz refund my money,
Refer below ref

11-oct[protected]oct-2016) to transfer
Inb pilani soft lab pvt. Ltd [protected]IGAABLJSA9 transfer to [protected] state bank of patiala Rs. 410.00

And

11-oct[protected]oct-2016) to transfer
Inb pilani soft lab pvt. Ltd [protected]IGAABLHPF7 transfer to [protected] state bank of patiala Rs. 410.00

By J K Gupta

I planned for book the ticket Erode to bangalore on 19th October, i was book the ticket on 18th October threw net banking in HDFC BANK.
In this time amount was debited but ticket is not booked that amount is still not refund in my account. Pls take action for that one, that order no is given below. Photo also upload in the complaint.

That order no : 87563257

I booked ticket for Pune from Bangalore on 6 Oct 2016 by National Travel from your portal but ticket not get confirmed and amount deducted from my account. Then I call the your customer care number as per discussion with them the deducted amount will come in your account within 7 bank working days but still not get the amount. Please needful to resolve the issue as soon as possible. This will maintain long term relationship.
Name-sudhanshu
PNR - 1017509
Travel -National travels
Station- Bangalore to pune

I have booked ticket in redbus portal on 4th may 2015, But the ticket got cancelled immediately(got the information through message and phone call). I am still having SMS undeleted in my phone.
so I informed redbus call center and they promised me that amount will be refunded in few days,

I waited patiently and even after repeated calls and followups no refund is issued.

It is very disturbing that my hard earned money which is supposed to be refunded is getting denied for no reason.

Even after customer service representative committing that it will be acted and I will be getting feedback or response with 48 hours,
still no one responded to me on this.

Multiple followups but no help.

Hi,
This is regarding a bus ticket cancellation for which the money has not been refunded yet even after a month. Multiple calls were made from my side to the both online bus ticketing partner redbus and the travels company orange travels. Both have failed to provide proper solution.

On 19th of september i have booked 4 tickets in orange travels via online ticketing portal redbus.in. Booked for thiruvananthapuram to bangalore and the date of travel was 24th of september. On the date of travel (24th sep) i got a message from orange travels stating that the bus has been cancelled due to some reason. I got a call as well stating the same. When i asked about the refund, they said redbus will take care of it and i within a week money would be refunded. I have been calling both redbus and orange travels from the day (From the day that they said the money would be refunded) and there were no proper answers. They are just blaming one to another (Redbus blaming orange travels and vice versa).

After so many calls were made i have decided to make a final call on last thursday (Oct 13). I got really angry to the customer care representative when they said another lame excuse and i said i want to escalate this issue to the higher level. After around 20 mins of hold, finally they said the refund has been approved and it would take another one week for the refund. I waited one more week. I again called them yesterday (20 oct 2016) since there were no updates. They said the refund has been initiated and i will get a mail regarding the same. I am still waiting for there update. After so many efforts i am getting hopeless from their lame responses. Please take this complaint to them do the needfull.

Attaching the ticket details and the bus cancellation notification from the travels.

Thanks

I didn't get money in my wallet i refer my code in my friends they already travelled but i did not balance in my wallet why i am not getting wallet balance in my red bis wallet. In that you conformed that if our friend will travels then i will get balance. My friend was 5 days ago but i did not get why what is the reason behind it . As possbile give me replay my complaint.