Red Bus Complaints & Reviews

Dear team,

I would like to bring your notice that, yesterday (23/10/2016) i was booked the bus ticket (ticket tin no tjbm[protected] from bangalore to chennai through red bus (kk travels). my experience was very worst and i missed my important meeting at chennai today. the following nasty things happened yesterday

My bus time is 10.00 pm but up to 11.30 pm i was waited there at the service provider office from 9.30 pm
I was not get any prompt communication from them
Then i called customer service red bus[protected] and they discussed with the service provider and requesting me to book the alternate bus 12.00 am
Then i was badly situated at the time and travelled by an another bus (spent expensive cost)

As a human just you think around 12.00 am you will get the alternative???

Why we are booking the tickets through red bus????

You also get the revenue from us ????

You are also responsible for my keg-tick time at bangalore bus stand????

Till now i have not received any communication from red bus or the service provider regarding cancellation of the bus and refund??? i need full amount without any deduction from you immediately.
My ticket booking mail id is - [protected]@gmail.com

Mobile no is : [protected]

If i am not getting the prompt replay from your end i will go for legal...

My money has still not been refunded for the two trips from bangalore to trivandrum roopashree nair i'm fed up of calling and telling you guys who say give us 24 hours we'll get back to you wchich has never happened this has been going on from a long time i'm gonna make this a big issue and post everywhere i'm sick of redbus [protected] sept 12th and oct 11th trip money has to be refunded.

I have done booking on 25 th November 2016.due to some reason transaction failed and didn't get booked ticket.but money deducted from account.i called so many time to red bus but they told me that amount will be auto refund to account within 7 days but i didn't get amount till today.this peoples doesnt have good service .they dont have toll free number simply wasting customer time and money...i request to take some action red bus...

- redbus mticket -
Jaipur to kota
Tjbr47998527
[protected]
Sethi yatra company multani sona travels
07:00 pm nov 2, 2016
13, 14, 16
Rs.900 rs.810
Rs.90
—
Jaipur
Opposite khana khajana complex
Kumbha marg tonk road jaipur
[protected] /[protected]

These arey booking details. when i boarded the bus, it was fully occupied, people were lying even on the floor. my seats were already occupied. when i told the bus conductor he misbehaved and didn't help. i went to my destination without sitting. this is a disgusting experience

Booked a ticket online on Redbus website. They accepted the payment, however, never issued a ticket. I tried calling the Customer Service but they never answered the call. I have lost a considerably amount of money and it has not been refunded. Please help me. They never issued tickets and stole my money. This is fraud and not acceptable. The customer service does work and I'm really worried.

I have booked a ticket (Ticket no: TJB[protected] from Chennai to Nagapatnam dated[protected] in Parveen travels through Redbus travel agency. At the time of booking (around 10.30 am dated[protected]I entered a wrong mobile number, After that, I had an online chat with red bus employee around 1.00 pm dated[protected]. I informed him to updated my correct mobile number. He agreed the same and he said, once he will update the mobile number he will send a fresh ticket to me. I received a fresh e ticket at 1.32 p.m. the same day. I tried call to Parveen travels two day before journey to confirm the boarding point, they didn’t attend my call. Also I called this number[protected] on[protected]. That number was in switched off. So I directly reached the boarding point what the mentioned in the E-ticket. Then the Parveen employees said “you have to go to some other boarding point Adayar (e-ticket boarding point at koyambedu). Also they said “why you booked your tickets through such kind of travel agency (Redbus), if you booked through our own website you won’t face such issue. Also they said “so many passenger are facing this type of issue’s in past and present days ”. Are the really working (coordinating) together? (“Is that my fault”) . Then I approached red bus team at koyambedu at 9.30. then myself, Redbus team members and Parveen travels team members had a discussion around 30 minutes. Finally all are said this was happened due to my mistake, so you will carry a vehicle and catch the bus at Adayar they will hold the bus for me another 30 minutes . It is almost around 15 km. during the festival time is that possible to reach koyambedu to Adayar in 30 minutes ? Finally I went to koyambedu SETC bus stand around 10.15, then I travelled through a un-reservation government bus (at 11.38). finally That enjoyable Diwali holidays went away with sad and sorrow about this incident. I want to mentioned here one thing I am a female passenger. ( finally I loosed my celebration mood and money). Is this the correct coordination between bus operator and travel agency. Who got impacted due to this incident. I am. In future this incident will happened to my type of passengers. (consumers)
So please take corrective action for this incident.

Dear sir,.

This is to bring to your notice that i have booked following two destination tickets for 3 persons via redbus with travel insurance from icici lombard under policy no: 4110/d-000195/268307/00/000, policy no: 4110/d-000195/268308/00/000, policy no: 4110/d-000195/268309/00/000

- ahmadabad to delhi ticket no. Tjb[protected]Total 3 tickets)
- delhi to manali ticket no. Tjb[protected]Total 3 tickets)

I supposed to reach to isbt-delhi by 3.30 but as they forced to changed the bus from jaipur and shifted us to other operator. New bus operator was local and took as many places to collect local passengers and reached delhi very late. The service from ahmadabad by shree maruti krupa travels was very poor. They changed our bus from jaipur and new bus will drop us to dhaula kuan instead of isbt-delhi after late in night.

Because of this delayed journey by sluggish bus operator, we missed our onward journey from delhi to manali. We forced to take lift with other private operator by paying very huge cost of our transportation. Both the journey was covered by icici lombard insurance. But unfortunately, redbus rejected the claim by quoting wrong reasons.

In the event of this scenario, i would like to request redbus management to refund my both the trip ticket money and pay reasonable penalty covered under my insurance.

Awaiting for your prompt and positive responses.

Dipak kumar patel
Ahmadabad
Mob [protected]

I had booked a ticket from krishnagiri to chennai for journey on 30 oct 16 in mettur bus service via redbus application. The bus was cancelled by operator but i am yet get the refund even after repeatedly mailing them. The operator say refund will be made by redbus only and redbus is not responding pls resolve the issue

With regards
B chandrasekhar
[protected]

Hi,
I traveled yesterday from jalgaon to pune by akash travels. Bus should arrived at our pickup point at 9.00 which they came late and there was issue with a/c. So it took almost 10.45 for them to repair still it wasn't working and they called other bus and did shifting from one bus to other and that bus tires got busted at 11.30 pm. We waited there till 1 am to get the other bus pick up then same bus came with no a/c. We paid for a/c bus got non a/c at higher price. Drop point we had was pune station and driver skipped to stop there as some local restriction. It was really horrible time wasting, money waste journey. Also the front lights weren't working. Advice to redbus is - please check your buses.
Tin= tjbw69524859
Pnr = fxcb8mf
Akash travels, jalgaon = bus mh 19 y 4747.

Hello team,

I have booked the ticket from hyd to Bangalore but ticket was not booked but amount got debited.i contacted my bank and they are saying that money was accepted from redbus.below is the mail thread from icici bank.

Greetings from ICICI Bank!

The payment you made to PAYU INDIA on October 25, 2016 for Rs. 1200.60 was successful with the payment ID([protected]) and Reference Number(WWWREDBUSIN[protected]. Hence, we request you to co-ordinate with the biller regarding the payment for further clarification.

If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days.

If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant with the below mentioned details to assist you further:

Transaction Amount

Transaction Date

Payment ID

Consumer Code

Bill Reference Information

Its more than 7 days now and i didnt get the amount back.

Can you please have a look.

Regards
Suraj [protected]

I tried booking 4 tickets from hyderabad to sangli on 11th july 2016. my first two attempts failed but i received only one reversal message.in the third attempt 4 tickets were successfully booked. i did these transactions using my sbi credit card. the same month i. e., july i received my credit card monthly statement stating one unreversed entry as redbus in gurgaon har. i have logged a complaint with sbi credit card and received a message saying that the vendor has raised two bills. i want to see both the bills as i dont find any reason to book 4 tickets twice for the same day. my name i smalik azhar.

Booked a bus from hyderabad to bangalore from kaleshwari travels costed about 1600... The bus which was alloted was of omer travel the ticket cost of which would be lesser without informing. Service of the newly alloted travels was pathetic with a foul smell throught the journey with a delay in time. Tried calling redbus for many number of times but no response from them.

I already wrote a complaint in this forum about redbus. The issue was ticket not booked and money debited from the account. It has been two months from July 16 to till now (for Sep 26 Chennai to Kovilpatti) the issue was not rectified. While we approached redbus customer care, they said to wait for seven working days till refund would reach u. After seven days they said (M..fu..k )and insisted that you are money remained in the bank. While we approach bank they said to wait for one week till we identified the problem. And finally from bank side itself, they said we couldn't find any issue with our bank, so kindly approach again redbus. Where is my money gone, who is the culprit.

Hi sir

I had booked a ticket from pathanamthita to Bangalore for 1st November around 4.05 pm and the booking got confirmed for 31st October, when I tried cancelling the ticket it is not happening. I called redbus customer care but no use.

So please do the needful, my booking no is

- redBus mTicket -
Pathanamthitta to Bangalore
TJBV99664467
3YGYEXD
Shama Transport
04:20 PM Oct 31, 2016
33
Rs.1199
--
pathanamthitta
College Junction
SHAMA TRANSPORT Infrount of (Walkers Travels) College Junction, [protected]
[protected]/ [protected]/ [protected]
--
Thanks for using redBus. Please present this mTicket at the time of boarding.
redBus Helpline:
[protected]
T&C apply

Regards

Pathetic service by red bus. I booked my ticket on 29th and got confirmation text for the journey on 31st oct 2016. However on 31st oct, i get call from bus operator to cancel the journer as there is no bus available for journey. I called red bus many times, they were least bother about inconvenience caused and ask to cancel and arrange some other mode to reach ahmrdabad at myself. First i called at 1 pm and they said they will arrange some other bus and call back to inform within an hour. However i did not receive any call. I called them again ask to talk with manager, they said no manager is available, we wil arrange manager call back and our manager will call you. I did not receive any call from manager. Red bus is very pathetic, i called many times no resolution ask to manage myself and then i called at 6 pm, they said about terms and condition and finally cancel my ticket. Lots of trouble. Very disappointing situation consumer court should cancel red bus license. They are least bother about customers. They took money from my account and did not provide services

I have booked ticket from chennai to velankanni in parveen travels through redbus . in the beginning i have given wrong mobile number but after that through chat option i have changed my correct mobile number.they also accepted and changed the mobile number but they didn't convey this message to parveen travels . and i also given my mail id but i didn't get any message from parveen travels or from redbus.com about the departure place.because of this miscommunication i have missed my bus.i didn't expect this kind of service from redbus.com hereafter i won't book my bus ticket through redbus.com.

My ticket was done for Tatanagar to Patna. I had already paid the money online. We reached sharp 6:33 pm at pickup point but bus was not there. We called the below given no. They gave the drivers no. We called the driver too. Apart from this we were trying to chase through car. We were seeing the bus stuck in traffic with 100 meter of departed point. But driver said he has crossed Chandil which was not to impossible. It takes min 1 hr to reach Chandil.we called the driver several times but he was just confusing us. This was really disgusting. Then finally driver said he has sold our ticket. My bus was on 28-oct-16 and I was having interview in Patna very next day. If no action being taken from red bus then I will lodge an FIR. I want my money back with penalty.look into this at the earliest. Instead of getting a call from Krishna rath we called several times. Tickets details are:MMT ID: NU[protected]. Your Bus departs at 06:30 PM. For your reference, Operator:Sri Krishna Rath, TktNo:RKCNJY9 (PNR:RKCNJY9), ContactNo: [protected], Seats:12, 13, Boarding: Mango Bus Stand. Happy journey!

I cancelled my trip from mahabaleshwar to mumbai on 5oct 16 at 9 pm, date of journey was 9oct 16, amount of rs 4050.60 was not credited in my given sbi account till yet, i emailed matter to customer care in pune to mr ganesh. [protected]@redbus
Com even i had sent account statement that clearly shows transaction of no credit to me of rs 4050.60, but he is not ready to agree this, he says amount is credited and he gives me bank reference no of my cancelled amount of rs 4530 anyway he is neglecting my call, please look in matter and give me my waiver.
Details-ticket no tjb[protected].
Date of journey-910/2016.
Cont no-[protected]
Name-ravi rai

Dear sir,

First of all i would like to inform that i had not travel through red bus 26th sep night for which i have already lodge cancellation through your call center.

The reasons behind that:

1. I have booked the ticket at 8.00 pm for journey to the Lucknow from Delhi and you have provided me the mail along with pnr UY7M3BK and ticket number TJBQ55424323. I talked severally to the customer care and hold the call almost 45 minutes to get the bus operator number they have provided the number at 9.30 pm (JK travels- [protected]). when i reach to the boarding point i confirm through the number which you have provided and astonished to hear that pnr is not matching with the bus operator pnr.

2. Again i talked to customer care for checking the pnr and it has taken almost 25 minutes to get the number (sandeep-[protected]). I checked the pnr with the second bus operator and luckily it was there. I really feel very bad when i board that the facilities provided by the bus and the amount charged by the red bus was not compatible i.e., AC was not working, bus was in third class condition and it looks like that red bus has managed the journey through the street bus operator.

3. Immediately i called to the call center and inform about the same by saying that to travel through this kind of bus will create serious health issues. However call center people was agreed to cancel the ticket and refund me the whole amount with in 7 working days if i had not travel.

4. I further urged that before this incident my experience with the red bus travel was phenomenal but i regret to inform that this kind of incidents may damage the image of red bus. You wont believe i used to give red bus references everywhere when some one ask me about the journey by the road.

5. I further want to inform that yesterday journey was very much mandatory for me since i have to attend business meeting at Lucknow thats why i have chosen red bus by paying an amount of Rs 1899/-

6. Moreover, i may go to the court also for the losses i have to bear on account of this miserable incident by red bus but i have long association with your organisation in the past. Hence considerable, i request you to please investigate the case on priority and refund me the whole amount i.e., 1899/- without any delay. I am ready to provide any kind of evidence like call recordings, messages and all if needed.

Thanks

Jitender

I have booked 2 tickets from Indore to Khandwa on 17th oct 2016 and used the code CBOCT and it said that Rs114 cashback u will receive but i had received only 68. I had called to customer support there they always tells that you will get the remaining cashback in 24 hours but still not got. Its been 11 days and not received remaining cashback. So tell me that when you are going to send me te cashback. Tell me that also whether you are going to send the remaining cashback or not.