Red Bus Complaints & Reviews

I booked a ticket on 10.09.2016 to travel from COIMBATORE to BANGALORE. The ticket booked on 10.09.2016, ticket no. TJA[protected], PNR NoMSASC5X of Shama Sardar Travels.On 11.09.2016 at around 10.00AM, I got a call from the operator(Shama Sardar travels), stating that the bus has been canceled due to some reasons and I have to do my own arrangements for travel. When I asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, I informed to the customer care of red bus about this incident and they assured me that I get my refund in one week.But till now I did not get any refund.

I raised this request one month before still i did not get my refund.Everytime they gave me the same reason that "they are working on the resolution and will come back".

I have booked online ticket on redbus .During payment it throwed some error that the transaction was not successful.So I booked the ticket again.
But the amount was not refunded.In the red bus site under trips tab the ticket was booked.

As the ticket was booked but I didnt get sms nor email.Please send sms or email if its booked.Customer is not aware eventhough sms or mail not generated they have to go through the site and check.
I request people aware of this.

I was unable to cancel the ticket also.Please take care of these things.

My son with his wife & two sibllings had been on pleasure tour to jaisalmer from surat, on return he had booked bus ticket for jaisalmair to surat in sleeper coach for dt 04/11/2016 to his surprise the driver said that you will have to change the bus at barmer on asking he said we dont know anything on reaching barmer he changed the bus and gave a shocking news that again you will have to change at vadodra in this tension the could not sleep, and pleasure disaapeared in this tenssion, on calling to given number of devaltravels -[protected] the person started using rough language .
i think in peak period this redbus & these type of travels togather they cheat travellers thinking that no one will complaint.
on redbus customer service number you will get reply due to heavy load of calling line is bussy please visit website.they are keeping healpline number only for eye wash of govt laws.

I had booked a bus ticket for SPR travels from Banglore to Bagalkot, through Redbus app on 27-10-16.The amount of INR 650/- has been deducted from my account & no bus was available, I also got the confirmation message and Email and i have valid proof of that, i have attached the images below and the redbus customer care is not picking any calls and also number is not tollfree. So kindly refund my amount & don't repeat such fake bookings in upcoming future.
(Client Number Redbus, Banglore - [protected])

We had booked 2 bus tickets in sodha travels on November 5 th for jaisalmer to ahmedabad using red bus. At last moment the operator(sodha travels) changed the bus and made us travel in Dhareja travels but did not inform the concerned bus operator. Dhareja refused to accommodate us in his travels after lot of argument with sodha travels he finally agreed to accommodate us but gave only one sleeper seater instead of 2 seats booked by us. After contacting red bus 3 times we finally got one more seat after 3 hours of boarding. But local passengers started sitting on the sleeper seat allowed to us with their luggage. There was no privacy or safety in the bus as local passengers were continuously boarding and reboarding the bus. Also the bus was in poor condition. Red bus didn't take any initiative in resolving our problem nor do they have any verification process for operator in their portal. Since we did not get the service we were promised we request this forum to help us in getting refund for our tickets and ensure the safety of traveller s using red bus in remote areas

I had booked 2 tickets from Bangalore to belagavi on 24 Oct 2016, rs. 2400 was diducted but did not get seat, I called customer care on the next day they said it will be refunded within a week, it was not refunded after a week, I called again, sent mail, but still its not refunded. The 13 th day is over I did not receive amount yet. I will never book bus on red bus now onwards.

We booked 4 seats yestreday nov 3, the seats we're ac sleepers du15, du16, d17, d18. the bus was going from delhi to rishikesh. tickets no. tjby28746259

We received a call from jbg tours (whivh we're the ones that appeared as the bus line in your page.
They told us to nit go to karkarduma but to anand vihar isbt to the bus 5654.
When we arrived first the bus was late one hour plus the bus was fully booked with ither people with the same seat numbers.

So im losing my reservation at the hotel and rishikesh because of your lack of profesionalism and comitment to your clients. if the tickets shows somw info, you must no change it at the last minute and must abide by your data shown on your web page.

We expect a full refund of our money plus the nights we lose at the hotel.

Dear team,

I would like to bring your notice that, yesterday (23/10/2016) i was booked the bus ticket (ticket tin no tjbm[protected] from bangalore to chennai through red bus (kk travels). my experience was very worst and i missed my important meeting at chennai today. the following nasty things happened yesterday

My bus time is 10.00 pm but up to 11.30 pm i was waited there at the service provider office from 9.30 pm
I was not get any prompt communication from them
Then i called customer service red bus[protected] and they discussed with the service provider and requesting me to book the alternate bus 12.00 am
Then i was badly situated at the time and travelled by an another bus (spent expensive cost)

As a human just you think around 12.00 am you will get the alternative???

Why we are booking the tickets through red bus????

You also get the revenue from us ????

You are also responsible for my keg-tick time at bangalore bus stand????

Till now i have not received any communication from red bus or the service provider regarding cancellation of the bus and refund??? i need full amount without any deduction from you immediately.
My ticket booking mail id is - [protected]@gmail.com

Mobile no is : [protected]

If i am not getting the prompt replay from your end i will go for legal...

My money has still not been refunded for the two trips from bangalore to trivandrum roopashree nair i'm fed up of calling and telling you guys who say give us 24 hours we'll get back to you wchich has never happened this has been going on from a long time i'm gonna make this a big issue and post everywhere i'm sick of redbus [protected] sept 12th and oct 11th trip money has to be refunded.

I have done booking on 25 th November 2016.due to some reason transaction failed and didn't get booked ticket.but money deducted from account.i called so many time to red bus but they told me that amount will be auto refund to account within 7 days but i didn't get amount till today.this peoples doesnt have good service .they dont have toll free number simply wasting customer time and money...i request to take some action red bus...

- redbus mticket -
Jaipur to kota
Tjbr47998527
[protected]
Sethi yatra company multani sona travels
07:00 pm nov 2, 2016
13, 14, 16
Rs.900 rs.810
Rs.90
—
Jaipur
Opposite khana khajana complex
Kumbha marg tonk road jaipur
[protected] /[protected]

These arey booking details. when i boarded the bus, it was fully occupied, people were lying even on the floor. my seats were already occupied. when i told the bus conductor he misbehaved and didn't help. i went to my destination without sitting. this is a disgusting experience

Booked a ticket online on Redbus website. They accepted the payment, however, never issued a ticket. I tried calling the Customer Service but they never answered the call. I have lost a considerably amount of money and it has not been refunded. Please help me. They never issued tickets and stole my money. This is fraud and not acceptable. The customer service does work and I'm really worried.

I have booked a ticket (Ticket no: TJB[protected] from Chennai to Nagapatnam dated[protected] in Parveen travels through Redbus travel agency. At the time of booking (around 10.30 am dated[protected]I entered a wrong mobile number, After that, I had an online chat with red bus employee around 1.00 pm dated[protected]. I informed him to updated my correct mobile number. He agreed the same and he said, once he will update the mobile number he will send a fresh ticket to me. I received a fresh e ticket at 1.32 p.m. the same day. I tried call to Parveen travels two day before journey to confirm the boarding point, they didn’t attend my call. Also I called this number[protected] on[protected]. That number was in switched off. So I directly reached the boarding point what the mentioned in the E-ticket. Then the Parveen employees said “you have to go to some other boarding point Adayar (e-ticket boarding point at koyambedu). Also they said “why you booked your tickets through such kind of travel agency (Redbus), if you booked through our own website you won’t face such issue. Also they said “so many passenger are facing this type of issue’s in past and present days ”. Are the really working (coordinating) together? (“Is that my fault”) . Then I approached red bus team at koyambedu at 9.30. then myself, Redbus team members and Parveen travels team members had a discussion around 30 minutes. Finally all are said this was happened due to my mistake, so you will carry a vehicle and catch the bus at Adayar they will hold the bus for me another 30 minutes . It is almost around 15 km. during the festival time is that possible to reach koyambedu to Adayar in 30 minutes ? Finally I went to koyambedu SETC bus stand around 10.15, then I travelled through a un-reservation government bus (at 11.38). finally That enjoyable Diwali holidays went away with sad and sorrow about this incident. I want to mentioned here one thing I am a female passenger. ( finally I loosed my celebration mood and money). Is this the correct coordination between bus operator and travel agency. Who got impacted due to this incident. I am. In future this incident will happened to my type of passengers. (consumers)
So please take corrective action for this incident.

Dear sir,.

This is to bring to your notice that i have booked following two destination tickets for 3 persons via redbus with travel insurance from icici lombard under policy no: 4110/d-000195/268307/00/000, policy no: 4110/d-000195/268308/00/000, policy no: 4110/d-000195/268309/00/000

- ahmadabad to delhi ticket no. Tjb[protected]Total 3 tickets)
- delhi to manali ticket no. Tjb[protected]Total 3 tickets)

I supposed to reach to isbt-delhi by 3.30 but as they forced to changed the bus from jaipur and shifted us to other operator. New bus operator was local and took as many places to collect local passengers and reached delhi very late. The service from ahmadabad by shree maruti krupa travels was very poor. They changed our bus from jaipur and new bus will drop us to dhaula kuan instead of isbt-delhi after late in night.

Because of this delayed journey by sluggish bus operator, we missed our onward journey from delhi to manali. We forced to take lift with other private operator by paying very huge cost of our transportation. Both the journey was covered by icici lombard insurance. But unfortunately, redbus rejected the claim by quoting wrong reasons.

In the event of this scenario, i would like to request redbus management to refund my both the trip ticket money and pay reasonable penalty covered under my insurance.

Awaiting for your prompt and positive responses.

Dipak kumar patel
Ahmadabad
Mob [protected]

I had booked a ticket from krishnagiri to chennai for journey on 30 oct 16 in mettur bus service via redbus application. The bus was cancelled by operator but i am yet get the refund even after repeatedly mailing them. The operator say refund will be made by redbus only and redbus is not responding pls resolve the issue

With regards
B chandrasekhar
[protected]

Hi,
I traveled yesterday from jalgaon to pune by akash travels. Bus should arrived at our pickup point at 9.00 which they came late and there was issue with a/c. So it took almost 10.45 for them to repair still it wasn't working and they called other bus and did shifting from one bus to other and that bus tires got busted at 11.30 pm. We waited there till 1 am to get the other bus pick up then same bus came with no a/c. We paid for a/c bus got non a/c at higher price. Drop point we had was pune station and driver skipped to stop there as some local restriction. It was really horrible time wasting, money waste journey. Also the front lights weren't working. Advice to redbus is - please check your buses.
Tin= tjbw69524859
Pnr = fxcb8mf
Akash travels, jalgaon = bus mh 19 y 4747.

Hello team,

I have booked the ticket from hyd to Bangalore but ticket was not booked but amount got debited.i contacted my bank and they are saying that money was accepted from redbus.below is the mail thread from icici bank.

Greetings from ICICI Bank!

The payment you made to PAYU INDIA on October 25, 2016 for Rs. 1200.60 was successful with the payment ID([protected]) and Reference Number(WWWREDBUSIN[protected]. Hence, we request you to co-ordinate with the biller regarding the payment for further clarification.

If the payment is unsuccessful, the amount would be reversed to your Savings Account within 7 days.

If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant with the below mentioned details to assist you further:

Transaction Amount

Transaction Date

Payment ID

Consumer Code

Bill Reference Information

Its more than 7 days now and i didnt get the amount back.

Can you please have a look.

Regards
Suraj [protected]

I tried booking 4 tickets from hyderabad to sangli on 11th july 2016. my first two attempts failed but i received only one reversal message.in the third attempt 4 tickets were successfully booked. i did these transactions using my sbi credit card. the same month i. e., july i received my credit card monthly statement stating one unreversed entry as redbus in gurgaon har. i have logged a complaint with sbi credit card and received a message saying that the vendor has raised two bills. i want to see both the bills as i dont find any reason to book 4 tickets twice for the same day. my name i smalik azhar.

Booked a bus from hyderabad to bangalore from kaleshwari travels costed about 1600... The bus which was alloted was of omer travel the ticket cost of which would be lesser without informing. Service of the newly alloted travels was pathetic with a foul smell throught the journey with a delay in time. Tried calling redbus for many number of times but no response from them.

I already wrote a complaint in this forum about redbus. The issue was ticket not booked and money debited from the account. It has been two months from July 16 to till now (for Sep 26 Chennai to Kovilpatti) the issue was not rectified. While we approached redbus customer care, they said to wait for seven working days till refund would reach u. After seven days they said (M..fu..k )and insisted that you are money remained in the bank. While we approach bank they said to wait for one week till we identified the problem. And finally from bank side itself, they said we couldn't find any issue with our bank, so kindly approach again redbus. Where is my money gone, who is the culprit.