Red Bus Complaints & Reviews

I had travelled from Mumbai to Hospet on 01.10.2016 by VRL. Ticket was booked by Android app and through Red Bus only redBus Ticket - TJAV78624538.At the time of booking, it was assured of 200/- cash back to my wallet as per offer within 24 hours post journey. But till date it is not credited in my wallet.
I hope this amount should be credited immediately after this complaint.

ASHOK KUMAR SHARMA

Hi,

Using redbus, I booked a ticket on Sep16, 2016 from chennai to madurai, the ticket was not booked but my amount got debited .I have called customer care ppl and raised a complaint but till now the amount is not credited to my account.

When I called them on sep 27 they told that the refund was failed (the one initiated on sep 17) and they have initated once again on sep 27 but still refund is not completed.They say 7 bank working days...but its more than 7 working days...its almost going to be a month..

My reference no given by customer care was[protected].

I have booked a ticket from delhi to kanpur for 7th oct 2016 but the ticket got booked for 5th oct 2016. Now i am not receiving any refunds from the redbus operator. The customer care assistant is saying that it is my fault somewhere.
Also there are no seats available for the slot i want to travel. My travel is also compromised as well as the money that went into the 100% cancellation charge due to the fault of the service provider, redbus

I was book bus ticket from banda to mumbai by redbus.In website i was use promo code but next day redbus cancle my all 5 ticket because promo code is wrong...After redbus cut my 300 rs from bus fare ...I am waiting from 20 days for my balance fare that is after cuting 300 rs...Please help me above matter because redbus is really fraud
my ticket no is
1.Tj9y27896989
2.Tj9y67998349
3.Tj9y25757637
4.Tj9y67326769
5.Tj9y43963726

Hello all,
I booked a seat overnight from bangalore to mangalore on sri krishna travels and tours. Pfa the ticket id.
Much to my dismay, the bus never showed up. Luckily i booked a regular ksrtc and got a ride back. I thought i'd drop a mail and a refund would be initiated. To me, redbus has always been outstanding when it comes to customer service but not this time. The only reply they had to my queries was that it's been assigned to another personell. I finally dropped a mail (A month later) that i was going to escalate this. Hope i get some kind of response here.

I have booked two tickets on September 30 2016 from Hyderabad to eluru and after payment there is message that we have received your payment and due to technical glitches we are unable to book your tickets and with in seven working days we will refund your amount. Am not getting any updates regarding that. Please let me know.
Trip I'd[protected]
Name: Harika M
Contact no. [protected]

Name: Harsha Teja
Mobile: [protected]

Hi, I tried to book 2 tickets from Rajahmundry to Hyderabad on 24 September 2016. The payment has done but ticket not generated. So I immediately called to customer care number available in the redbus app, they said the payment of Rs 1332 will be credited back within 10 days.

Regarding this I even got a message from REDBUS stating "Your refund request of Rs 1332.00 against proposal no: 3939194 received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days."

But still now the amount has not been refunded..to complain about this I called to customer care many times but after transfering the call to the person the call automatically gets disconnected.

Please solve my issue ASAP...

I have booked a ticket the details of which is here under:-

Ticket no. - TJAP[protected]
From Gwalior to indore
Date of journey - 25.09.2016
Compain reference number : RB[protected]
Coupon code applied successfully, but money not credited in the redbus account. Email sent on [protected]@redbus.in and [protected]@redbus.in but they ask to wait for 48 hours but even after long, complaints are not resolved.
Customer care executives are always busy and no response to phone calls. Complaint is closed, without any resoution.

I had booked a ticket for madurai to chennai 0n 11 oct 2016 through red bus its pnr no is tja[protected] on 07 sep 2016 (booked date). by thangam travels. and mbile no given for booking is [protected]. unfortunately before 10 to 12 days back i received a message saying that your tkt is being cancelled and call the service provide for refund. i call him he told a different story and said to send a mail to [protected]@redbus.com for refund i send a mail to that address but till now the amount is not refunded today is (30/09/2016). kindly do the full refund the earliest to my bank account on which i booked the ticket. red bus is not responding on phone calls also.

From : daniel rajkumar
Mobile :[protected]
Message : i have tried to book a ticket on 16-sep-2016 through net banking (From: coimbatore to: marthandam). But after completing my payment ticket was not generated. Intimated to customer care they said within 7 bank working day amount will be automatically refunded to my bank account. But so far i didn't received my amount. Checked with customer care team, they told me to visit the nearby branch and intimate about this (Everyone will aware of this we need a proper assistance from redbus team to take ownership to solve the issues). Its really frustrating with this poor service. I am a long time user for redbus service, customer grievance should be addressed properly. Even there is no toll free number to dail in.

Thanks,
Daniel.

I am an engineer working in Bangalore .I booked a sleeper class bus seat of KOMITILA operator in RedBus

I really suffered a lot.The rain water is coming from windows and entire my bed became wet.The rain water is falling drop by drop on my face and not able to sleep.The bus operator not even come to my bed to see even though i raised the issue to him.You people want just the money not bother about the customers.I literally...

It has been more than twenty days of problem i was faced by redbus. While i was trying to book the ticket, money was taken and the ticket not booked on sep 13, from chennai to kovilpatti. I contacted customer service on next day, they said like refunding was initiated and u l get it on after seven banking working days. Then i keep on trying to contact customer service they said the same thing (Lie). So i hope i won't get back my money sure. I request all of the citizens of india, kindly do not book the ticket via redbus. It is such a fraudulent i experienced.

Dear Team
Today I booked the bus ticket from Red bus from my registered mb No [protected] and TIN no : TJAR28375535 & PNR No : 48813082, As per RED BUS timing is 3.30 p.m. but BUS already left at 3.10 p.m. from Green land chowkde point, These is really embarrassing for me and surprise how can BUS left his pick point in advance without any prior notice.

I am putting complaint against RED BUS and same to Shreenath agency for these harassment and so un professional into service industry.

I need my entire refund amount and also apologize letter from RED BUS and same to same Shrinath agency.

I have booked ticket on 10.09.2016 to travel from coimbatore to bangalore. The ticket booked on 10.09.2016, ticket no. Tja[protected], pnr no: msasc5x jayam travels.
On 11.09.2016 at around 10.00am, i got a call from the operator, stating that the bus has been cancelled due to some reasons and i have to do my own arrangements for travel. When i asked about the refund of ticket cost he said that it will be refunded to my account by red bus directly. Then on the same day, i informed to the customer care of red bus about this incident and they assured me that i get my refund in one week. But till now i did not get any refund for their faulty service.

I have also raised the ticket (Service ticket id: rb[protected] with red bus customer care. But it has been more than 2 weeks now, i have not received any reply from the red bus on the refund status.

Kindly look into this matter and arrange my refund as early as possible

I was trying to book a bus (Mumbai — hyderabad) through red bus mobile app, transaction got failed in between, but amount of 1015.00 rupees has been detected from my credit card ending with 7386.
Immediately, i called red bus customer care, they told me that refund will be done within 4-5 working days. But i could not get refund.

Transaction date: 12/09/2016
Transaction time: 01:51 pm
Transaction result: not booked but amount detected.
Credit card used: ending with 7386
User id: kapil. [protected]@gmail.com
Mobile number: [protected]

Please do needful
Passenger name : kapil kumar

Sir its very unfortunate to put a complaint in this forum as I realise that people normally go through these complaints before availing any service but I am forced by freecharge and redbus customer service response. I have made many calls and mails to freecharge and redbus but no satisfactory reply. on 5th September I have attempted 5 times on redbus portal(two different accounts) to book three tickets (confirmed tickets enclosed) from ganganagar to ludhiana and all the payments made from freecharge wallet (three different accounts & debit statement enclosed). Out of these five attempts two was unsuccessful at redbus portal due to there server problem but money got deducted from my freecharge wallet all five times and for one unsuccessful transactions i got refund and for another failed transaction freecharge is telling they deducted the money but redbus is saying they have not received it. In first attempt the amount debited from my freecharge wallet([protected]@yahoo.co.in) Rs 600 (transaction no. 3284819) and was successful. In second attempt Rs. 600 was debited from my freecharge wallet ([protected]@gmail.com) and I got message payment received ticket could not be generated and amount refunded back to my account. In third attempt amount of Rs. 550 (freecharge id 3287278) from my freecharge wallet ([protected]@gmail.com)deducted and same thing repeated money deducted and ticket could not be generated. In forth attempt Rs. 550 (freecharge id 3287551) deducted from my freecharge wallet and ticket generated and fifth attempt also Rs. 550(freecharge id3288349) deducted and ticket generated. I have written mails to both freecharge and redbus and freecharge has confirmed that all the five transactions were successful and for that I have received three tickets (S35-Rs600; S21-Rs.550; S-22 Rs. 550) and one refund of Rs. 600. one additional debit of Rs. 550 is confirmed to be successful by freecharge but redbus is saying no money got deducted. still I am attaching snapshots of redbus tickets and freecharge wallet debit statement. I request if all three transactions of Rs. 550 (freecharge id3287551; 3288349; 3287278) was successful than redbus and freecharge please tell which sleeper or seat was allotted to me and please enclose the ticket generated. all transactions and tickets generated are enclosed for your ready reference. please intervene otherwise these type of portals will keep looting mine type of people.

I was book bus ticket from banda to mumbai by redbus.In website i was use promo code but next day redbus cancle my all 5 ticket because promo code is wrong...After redbus cut my 300 rs from bus fare ...I am waiting from 20 days for my balance fare that is after cuting 300 rs...Please help me above matter because redbus is really fraud
my ticket no is
1.Tj9y27896989
2.Tj9y67998349
3.Tj9y25757637
4.Tj9y67326769
5.Tj9y43963726

I have booked a ticket from Lonavala to Ahmedabad on 3rd September 2016 by redBus app (with Jakhar travels". But at that day i missed the bus because they provided me the exact location where i need to stand and wait. I'm also attaching the messege that i got and ticket details also. I called after that to the redBus as well as Jakhar travels but i didn't find any solutions. I applied for a request to get ref but they are saying like you are not eligible for refund. The fault is yours. So, i humbly request you to take any action.

I booked a bus ticket thru redbus for travel today at 2.45pm and booked in rpn travels and for some unforeseen reason i had to cancel the travel. Since 11am trying to cancel the ticket but still unable to. Redbus says rpn travels is not accepting cancellation and rpn says i have no issue in cancellation but have to cancel thru redbus. But redbus is not cancelling the ticket for reasons unknown. Hence request other readers to book tickets directly not thru redbus as these guys are cheating customers.

Ticket no: tjab37735236
Contact no: [protected]

Red bus is not at all professional service. I ([protected]) was trying to book tickets from ravulapalem to hyderabad and payment made but tickets were not booked.
1st Issue: I receive a message saying that dont worry we will book the tickets and we will get back to you in 15 min but the worst part is I did not get the call in one hour also.

2nd Issue: I have called customer to book my tickets and they said we cant book but we will refund. I dont know the reason but I feel deceived.

3rd Issue: I have only 1300 rupees before I booked my ticket and now I dont have money to book ticket and I dont have any one to help me in ravulapalem.

Question: Red bus want me to wait in ravulapalem untill they refund my money and book tickets and goto hyderabad?