Red Bus Complaints & Reviews

I had booked a ticket at redbus on february 26th 2016 from delhi to mandi(Himachal pradesh) in laxmi holidays .With boarding point r.K.Ashram metro station, pillar no. 26 panchkuian road near rama krishna ashram metro station gate no. 3, paharganj. Ticket no: tj3u93945469, pnr no: rh68hkq. The bus departure time was mentioned as 18.00 hours in the ticket, were as the bus departed before 17.45 hours as told by bystanders, thus leaving me on the road with no other option rather to take the back seat of an alternate bus called himalayan nomad and pay even more amount extra as i was going for an interview at iit mandi. I have contacted redbus the very next day through email and have been contacting them through mail and customer care ever since. But they are not taking any action to refund my amount instead giving mental agony on their services. I kindly request to solve my problem. Ticket details and email correspondence details have been attached herewith.

Fraud, cheating on the online booking. I have booked ticket on may 5 2016, bus never came and hans travels peson told me after 1 hour bus already left. I will file legal complain againts red bus. I will never ever use red bus for any service. I want my all money back. Worst ever service by red bus and hnas travels

Pnr : 62057750

Ticket no: tj[protected] pnr no:[protected]

We booked 2 hotel rooms from red bus at haridwar for dated[protected].

Booking id : htlpqguw35 and booking id : htl5z6q6ad at hotel holy basil arya nagar chowk, haridwar road jwalapur

The booking was confirmed. When we were to reach haridwar we called up at hotel for confirming the booking and informing we will be reaching by this time and how to reach the hotel.

The hotel staff stated that the our booking was cancelled as no room was available, but we did not received any message regarding this, the time was around 5 pm when we called at hotel.

After that we called the customer care service of red bus for the same, the person was just fooling us every time we call him that he has requested the concern department for making call to us for the issue and transferring our booking to another hotel.

After continuous follow up with regarding the another hotel booking for us from 6 p. M to 11 p. M. At last call also we were informed that we are searching hotel and they said that there is room in hotel gangotri and advised that there is a suit room available shall the book our booking, we confirmed yes please do as it was getting very late and we are new to place and waiting at bus stand since we reached there. He said he just confirm booking from hotel and revert us on the same in 10 mints. But we did not received any call. We called in hotel but the hotel said there was booking came for mr. Ravi and not mr. Rahul or mr. Sachin.

We again call the customer care after that, no body picked up our call till 12 pm we were standing at bus stand, trying to reach them. But no revert.
We have to search rooms there after very difficult we got rooms and that to on very high rate.

The service they gave us was just pathetic, they don’t even felled shamed in making us fool. We waited for 6 hrs and after follow-up for 6 hours we have to look our self for room.
The person called us in between 12-12:30 am and asked sir have you got hotel, ok i have found one if you have found then i shall initiate refund for you now.
I want to fill a complaint against them for fooling us and not even bothering to transfer the booking to another hotel, when booking was cancelled from their side, if we would have not called before then after reaching hotel we would have been known.

Please take a serious action against them, in our case we were there with ladies but if same kind of thing happened with any alone lady, anything can be happened just because of negligence of this person.


Thanks,
Sachin saini
[protected]
[protected]@yahoo.com

Rb[protected] this was the initial case history. As the referral benefits wasn't credited so asked for the same. Got an automated response of case id on apr 6 and then reply was on apr 25 stating the complaint was closed. Responded back and the response was about specific details, got irritated somehow managed and responded with the required details. Got new complaint id rb[protected] again the reply was the same issue was resolved. Again raised the complaint and the id was rb[protected].
Reply from them was again a copy paste work stating the details, after making a conversation again they requested for details which was already provided. Once, again i have provided and the case id was rb[protected] and no response was provided from their end till date.
After a long time had a chat regarding the same on may 17 which is as follows:

Your chat transcript on www.redbus.in
16:54:00 you: casback not credited
16:54:16 system: (Yuvaraj has joined the chat)
16:54:19 yuvaraj: please let me know your query.
16:54:23 you: hi yuvi
16:54:38 yuvaraj: hello
16:54:44 you: just a minute
16:54:55 yuvaraj: okay
16:55:08 you: i would provide u a complaint number
16:55:23 yuvaraj: please
16:55:45 you: rb[protected]
16:56:00 yuvaraj: what is the issue?
16:56:16 you: can't u find
16:57:25 yuvaraj: sorry we do not have that option
16:57:41 yuvaraj: we should update to back end team
16:57:49 you: referral mail id : [protected]@gmail.com referrer mail id : [protected]@gmail.com redbus ticket : tj4x58224562 mobile number : [protected], [protected] these are the required details and for your kind info. Benefits for wallet activation and referral benefits hasn't been credited. Kindly, check and update the info regarding the same.
16:58:10 yuvaraj: okay
16:58:17 yuvaraj: when did drop this mail?
16:58:37 you: april 6th
16:59:09 yuvaraj: still you did not get reply?
16:59:14 you: i have written a lot of mails till 10th may
16:59:20 yuvaraj: sorry for the inconvenience
16:59:37 you: dear santhosh ganapathy s, we have resolved your service ticket id: rb[protected]. Please do not hesitate to contact us in case you have any further queries. Thank you. Redbus support team
16:59:55 you: this reply is sent for each mail i drop with new comlaint id
17:00:36 yuvaraj: still you did not get cash back?
17:00:44 you: with out having a mail conversation or on call confirmation how could you close the complaint
17:00:54 yuvaraj: did you check the wallet?
17:01:01 you: i havn't
17:01:05 you: yup
17:01:25 yuvaraj: sure we will check and revert
17:03:07 you: now i'm planning to book a ticket if these amount of rs.100 for each account is not provided as a coupon or cash in wallet. For sure i would file a legal complaint on monday of next week as i'm headed to chennai high court for official purpose.
17:04:08 you: complaint would be lodged for worst response from your customer support (Mail) and would claim a compensation for the same
17:04:24 yuvaraj: i sincerely apologize for the inconvenience caused to you
17:04:41 yuvaraj: i will make sure you will get revert by end of the day
17:05:46 you: sorry boss i'm in urgent to book those tickets and don't have patience to explain again with one of your executive another day
17:06:07 you: i would be online and let this issue be resolved by now
17:06:30 yuvaraj: no need to explain again, i have updated to concern department.
17:06:42 yuvaraj: sure you will get revert by end of the day
17:06:47 you: its k let it resolved by now
17:06:51 you: i would wait
17:06:58 yuvaraj: we do not have option
17:07:04 you: wait a moment
17:07:09 yuvaraj: or else i would have done from my end
17:07:21 you: rb[protected]st
17:07:41 yuvaraj: thats okay, we will take the new complaint id
17:07:45 you: rb[protected]nd
17:07:54 yuvaraj: so they will have all the details of you
17:08:05 you: rb[protected]
17:08:16 you: none of the are responding
17:08:33 you: ask concern person to make a call to my number
17:08:58 yuvaraj: sure
17:09:10 yuvaraj: we have got your number
17:09:14 yuvaraj: do you have any other query?
17:09:24 you: which number?
17:11:04 you: as per your update your executive would call me back within 6pm today and let me know the contact number that you have with you
17:11:27 yuvaraj: [protected], [protected]
17:12:14 you: [protected] is not active now
17:12:22 yuvaraj: okay
17:12:32 you: you can go with [protected] r [protected]
17:13:52 you: i'm expecting your call and hope you wont cheat me again. If i didn't receive a call then for sure your concern would face severe issues.
17:14:15 yuvaraj: we will call back
17:14:17 yuvaraj: do you have any other query?
17:14:29 you: nothing thanks
17:14:49 yuvaraj: dear customer! I hope you can find the 2 thumbs on right side of a chat window. Please don't forget to rate us.
17:14:51 yuvaraj: thanks for visiting our site. Have a good day.
17:14:56 yuvaraj: dear customer! I hope you can find the 2 thumbs on right side of a chat window. Please don't forget to rate us.

Till date no response was given from their end and asked for call back from their end till date none has been given. I'm fed up writing to them. By this por response from them i'm so much irritated. I'm gonna raise this issue to consumer court regarding this issue if there is no action taken and if they don't accept the demands.

We had booked 4 tickets from delhi to manali on saturday 21 may 18.00hrs and the bus was scheduled at 19.05 hrs on the same day. Our money got deducted but we didn't get any booking confirmation msg. The transaction i'd for the same is bil/[protected]/pgmib-/90171768

The payment was made via icici bank. Please refund the same as soon as possible.

The amount deducted was 5600

Email id [protected]@yahoo.com

Hi redbus service,
Yesterday night i booked a tickets from hydrabad to bangalore in srt tours & travels for[protected] which is leaving at 8.45pm. But 1st time while after transaction i got i mail like
Dear minanayana dash,
Are you still looking for buses to bangalore? We noticed that you didn't finish your bus ticket booking. We apologize for the issue you faced, if any.

There are still 27 number of seats available in the same route for travelling on 24-may-2016. Resume your booking now from hyderabad to bangalore.
But from my account 450 debited and that is gone to your account (22 may[protected]pilanisoft - redbus[protected] may 2016 450.00). After that i seen the seats not booked again i booked and do a new transaction and again 450 debited (22 may[protected]payuibibowebpvtltd[protected] may 2016 450.00). Can you do the necessary steps to get back the amount.
This is my kindly request hope you will do necessary steps.

Thanks,
Chittaranjan

Today morning 7:20 am i am trying to book a ticket from bangalore to pune.
While doing online transaction amount deducted, ticket not confirmed and amount not refunded back.
Here i am attaching some details along with screen shot transaction-id

Number:[protected]
Maild: [protected]@gmail.com
Transactionid:[protected] (Icici net banking transaction)

Note: after transaction, there is a note that is we are facing fluctuations with online transactions, please change mode of payment

I tried to book two tickets from trivandrum to chennai but the cash got deducted and tickets were not booked. I tried for two times and cash got deducted twice.
Booking details:
Travels name:kallada travels suresh kallada
Volvo a/c multiaxle semisleeper (2+2)
Travel date and time :24th may 2016 7:00 pm
Ticket amount:rs2, 359.90 (Which was deducted twice ie total amount lost:rs4719.80)
Please do the necessary procedures to provide a refund as soon as possible.

Dear sir
I have taken a bus ticket for indore to nagpur. But the mandria bus was cancelled due to break down on 13.05.16. They told us the refund will come in 3 days. Still i have not received information of refund. The details are as: tj6c97357454, pnr[protected]. The refund is not reflected in my credit card statement period 19.4.15 to 18.5.15. Also i have not received sms for refund.

Pl. See & reply.

I booked ticket on 19th May 2016 for 20th may from bangalore to thrissur in golden pearl travels.
I got confirmation and I given the payment also.Later 19th night from the travels they telling you booked for 19th not for 20th .And they are not given the ticket for 20th.
Travellers saying its a mistake from RED BUS.They are not supporting us and they are not taking any initiative to book other bus ticket also.
Its a worst service.

They are not given my ticket amt Rs.1100, they are telling they need 7days.

Booking info:[protected]@gmail.com
Mob:[protected]
Ticket :tj5w72726658
Till now i dint get money in my wallet or bank account please solve my problem. I never expected such a bad experience from red bus.
I booked a bus ticket from redbus. I cancelled on 5 may 2016, first they told me to wait 5-7 days, now they are telling to contact freecharge. I booked a ticket from redbus not freecharge website freecharge is gateway. Freecharge support telling like to contact redbus, redbus support are telling like to contact freecharge. Please solve my problem. Rs 402 till now i didnt get in bank account or wallet. For proof i attached mail..

Hide quoted text

— forwarded message —
From: "[protected]@freecharge.In"
Date: 16 may 2016 3:27 p. M.
Subject: re: [#3731835] re: regarding refund money #rb[protected]
To:
Cc:

dear amardeep,

thank you for writing in.

please accept our sincere apologies for delay in response.

having checked this for you, we see that the refund rs 331.5 for your order 73591075 was successfully processed from our end on the 05-may-2016. Ideally, you should have received the refund amount in your account within 5- 7 working days from the date of refund, depending on the respective bank’s norms.

if the same is not received, please feel free to write back to us with an updated official copy of your bank statement showing the missing amount with complete entries till date, for us to follow up with our payment partner.

also we see that rs 50 we have already refunded to your account as freecharge wallet which you was successfully utilized against the order id fcva[protected]. For more clarification please login to your freecharge account.

you can also check the refund status of your transaction at - https://www.freecharge.in/#!/transactions.

"we are committed to give the best of our services, shortly you would receive a survey mail, please spare a few minutes to rate us and give your feedback to help us improve"

happy freecharging,
customer success team

www.freecharge.com

for faster recharge experience download freecharge mobile app. Now available on google play store and apple app store
p. S: to ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.






on sat, 14 may at 10:38 am, [protected]@freecharge.In wrote:
dear amardeep,

thank you for writing to us.

we are sorry for the inconvenience caused to you,
we have already forwarded the details to the internal team once they revert back. We will update you the status shortly.
happy freecharging,
customer success team

www.freecharge.com

for faster recharge experience download freecharge mobile app. Now available on google play store and apple app store
p. S: to ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.





on fri, 13 may at 7:56 pm, amardeep mishra wrote:

mail id:[protected]@gmail.com, till now i didnt get my money in my wallet.
on 13 may 2016 5:59 p. M., "redbus support" wrote:





dear customer,
we regret the inconvenience caused to you.
this email is to confirm your request, for the refund amount of rs. 402.50/- for the cancelled ticket tj5w72726658.
we have processed the refund amount of rs. 402.50/- to your freecharge account on 05 may 2016.
in case your account does not reflect this amount, then kindly get in touch with your freecharge team.
for all further communication, please remember your reference number is:73591075.
please note: the refund will be in the name of redbus/pilani soft labs pvt. Ltd.
for additional assistance, please feel free to get in touch with us [protected]@redbus.In.
we hope to serve you again in the future.
we value your feedback. This helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience.
https://docs. Google.com/a/redbus.In/spreadsheet/viewform? Formkey=dg1wywtzsxjdwkdvcdhdvda3twvhunc6ma
umakanth. C,
redbus.In.



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I booked a neeta bus through redbus.In from indore to pune for journey date 16th may, 2016. I received a message that boarding time would be 7.50pm at rajendra nagar. My complaints are:
1. The bus (Mp30p5500) arrived almost 1hr late at rajendra nagar.
2. At midnight, the driver allowed entrance of local/unreserved passenger inside the bus. Those passenger were sleeping on the floor of the bus hence making reserved passenger movement difficult. They could have stolen goods.
So i would request authority to take necessary action. Otherwise due to such attitude of cabin crew, passenger will hesitate to travel in such buses.
Thanks

Date of travel - 6 april 2016
Bangalore to kodaikanal
I booked 2 tickets through redbus The bus was cancelled at the last moment and redbus CCE said refund will be in my account within 24 hours.
They also asked me to make another booking, so I booked 2 tickets again and paid again.
It's been a month and after several follow-ups and emails they are refusing to refund saying bus was not cancelled.
the CCE's are just trying to buy time so that I give up and stop following up
Please find the ticket details below
TIN - TJ[protected]
Amount 2398

Dear all
I have booked ac sleeper bus from red bus on 7th may 2016 (Ahmeda to pune – mahavat travels) but after boarding i found there was no ac available. I have complained to travel agent and redbus to pay back the amount as well as he refused to arrange another bus. Also i have raised complain against bus operator and requested for partial refund. Bus operator has approved partial refund but redbus stolen that money and not processing my partial refund.
It is ridicules and worst service from redbus. My no. Is [protected] and [protected]

I booked a ticket n Redbus Pollachi travels 13th march2016 bus timing around 9:45 I was there on 9:15.. They gave one link to track bus I was doing that then finally after long time bus reached thambaram I'm n next to thambaram that s Perungulathur, Chenab. Then I called to travels people they said please madam wait we will pickup u we won't leave to it seems I also waited because traffic s very horrible I was tracking a bus again its went to vandaloor it means after Perungulathur, vandaloor will come wat it means they left me here and they went I was keep on calling its got switch off then I called to drive number they didn't pickup till 1 Clk I'm calling no one pickup that bus very longggg distance at least I have proof that how much time I called they didn't pickup its OK fine atleast they should refund my R's. 1000 that also they didn't even I record all their calls am complete fed up with Redbus Pollachi travels please help me to refund

I was trying to book my bus ticket by redbus on 17th april 2016 from bhuntar to delhi that tckt amount was 933/- rs. But due to some issue my booking was not confirmed however amount has been debited for the same.

But my problem is that still i have not received that refund amount in my bank account and in received mail you mention that i will return that amount within 5-7 days( for your reference i am forwarding your mail with this mail).

Why they are not refunding my amount.

Iam pasting the mail which i got from redbus after cancellation

Dear gulshan rani,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: 72335027
Refund amount 993.00
Merchant: www.redbus.in


Please quote your reference id:[protected] for any future communication.

Thanks and regards,
Payu on behalf of www.redbus.in

I booked a ticket on redbus from chennai to banglore on 14th may, bus operator is orange tour and travels.
Bus operator has to give a taxi pick up from shollinganallur at 4:45 am, which they refused at the mean time and not only that, they not informed me about this earlier, when i waited for 30 mins and then call to that bus operator at 5:15 am they told me like this. Then i confirm with redbus and orange tour and travels that i ll going by ola cab and wait for me, i ll be reach at koyemabadu at 6:30. That moment they both ready. When i reached at koyembadu at 6:30, the bus was moved and when again i call to bus operator and redbus, they gave me bus driver contact number. When i called to driver and told him i have a booked ticket on your bus as seat no. B2, he refused and told me that there no booking on your name. Again i called to redbus and explain them everything, they said like okay we will escalated this and refund you the amount of your booking and also the amount you spend on ola cab. But still i did not received any confirmation of my refund and did not get my money back. Really a very bad experience.
Suggest you guys dont book ticket in orange tour and travels and also at redbus.

Respected sir/ madam

I had Booked bus ticket - Bangalore to Coimbatore for travel on 13th May 2016 and it was GNR travels - redBus Ticket - TJ6A55362944.

Bus was supposed to start at 11 from Madiwala...and as bus did not come on time, I called the phone no given in the ticket st around 11:40 PM... The person picked the phone said bus has been cancelled and has been informed. Also he told that any further calls to be made to redbus only.

Tried calling redbus cust service no and it was getting disconnected after 15 minutes waiting online and I had tried atleast 5-6 times .

I was never informed nor messaged about this cancellation. Now no other bus also and I have an important appointment tomorrow morning. Tried for tickets and due to long weekends tickets are all fully doldout. Only option is that I have to travel by early morning flight which will cost about 7000. This is caused purely due to the negligence of redbus and GNR bus team.

Redbus team needs to compensate for the agony I underwent and unwanted excess cost incurred.

Request you to review this and accord suitable action at the earliest.

Regards

Pradeep Kumar
Contact : [protected]
Mail: [protected]@gmail.com

I booked ticket to trichy and mentioned as Volvo a/c bus in the redbus web site. But this MMK travel is taking us in the van. Not even in the bus.

I am going to file a case against redbus and mmk in the consumer former. This is like cheating every body and also taking 1000 rs per ticket.

We should banned like this companies were they are making money from us.

I was trying to book a ticket from Kasganj to Delhi on 13th may 2016. I tried for three times in a row but every time money from the bank deducted. It was 373 rs which deducted three times in a row. The message shown all the times was payment is received but seat cant be booked. when i called customers care they said only one payment is received. I have transaction number for all three times which are ID:74901432, ID:74903985, Id:74973478. Redbus.in is a thief and cant provide a promt resolution. I have lost nearly 1000 rs. Dont know it will be refunded or not. Be aware from this. Highly not recommended.