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Red Bus Complaints & Reviews

www.redbus.in

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Updated: Nov 18, 2025

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Address: Vadodara, Gujarat, 390009

Website: www.redbus.in

I tried booking ticket for 7th Feb evening 21:15 bus. The time at the point of booking was around 20:45 on 7th Feb itself. It was showing available so i clicked and made payment. After payment was done it showed ticket booked for 8th Feb same time instead of 7th Feb. Initially i thought it was my error so i tried second time and kept eye on the date selected. Everything selected was correct and the process went smooth but again ticket was booked for 8th instead of 7th Feb. Due to error in website i lost around Rs 1500. After 2 failed attempts i went directly to travel agent and booked ticket and came back to mumbai on 7th night.

Ticket no: TJ[protected]
Ticket no: TJ[protected]

The site should not fool customers by showing tickets available on one date and book ticket for another.

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Address: Nagpur, Maharashtra, 440018

Website: www.redbus.in

I tried to book ticket in Red Bus. I wanted to book ticket on Jan 3rd 2016. But the ticket was booked for the day i booked. so, i cancelled the ticket as soon as it booked with ticket no. THT[protected] with Kesineni travels. Ticket fare: 1428(incl. tax) Cancellation Fare: 1350 Refund: 78.

They are saying, "i have choosen the wrong date". I have selected the right date 3rd Jan 2016. It was complete mistake by web site or server connctivity.

I have booked one more ticket on Jan 3rd 2016 on same date after cancellation.

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V

Vijayanand

from Chennai, Tamil Nadu

Jun 20, 2017

Yes Same Problem i also faced, They are cheating. I wanted to book return tickets to travel on 22nd June 2017 but the ticket was booked on the same day i booked the ticket 20th June 8:30Pm. To start my travel at 10:30Pm. refund not received. I advice not to book ticket using red bus.

I have also told them to change journey date and give me the ticket, Since it is website issue. But they have not provided proper responds. At last they gave me reference number
Reference Number: 1318531
Reference Number: 1318530

Also, I wanted to book ticket to travel on 21 June 2017 but the ticket was booked on 22nd June. it is strange. I am not satisfied.

My number is [protected].

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I booked a ticket from Delhi to Mandi through REDBUS with operator HIMACHAL VOLVO BUS ( ticket no. TJ[protected]) schedule was 10:00 P.M and pick-up point was GT Road Karnal Bypass CNG Pump. I was there at 9:30 P.M and got call at 10:00 P.M that bus has started to move and be at the pick-up point . After 25 minutes i contacted on same number the guy told me they are in traffic and will be there in couple of minutes. Again after 20 minutes i have called the same person and he gave me another number and told me to contact on that. I called on that number and asked about the whereabouts of the bus he very rudely told me to get another bus they have arranged and disconnected the phone. Later a bus came and conductor very rudely and shamelessly told me to get into the bus which was already almost full i asked him to provide my seat that i have booked he refused to oblige and then i declined to enter into bus. The whole 2 hours they made me stand on the highway in cold and harsh whether and then left me with no other option than to cancel my journey this whole experiance has left me terrified and tormented. i have filed a written and verbal complaint in REDBUS but only thing that they can possibly do is to return my money but i want my money and compensation for the agony and mental harassment which is caused by the operator of the bus to me and justifiable punishment to the operator.

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T

Thakkur

from Delhi, Delhi

Feb 11, 2016

i got communication from RedBus in which they have denied me any kind of refund.
Now what kind of action i should take against RedBus and bus operator.

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Address: 110093

Website: www.redbus.in

I booked online ticket (Ticket No.: TJ2Y[protected] through redbus.in from Bareilly Satellite Bus Stand to Anand Vihar, Delhi for 30th January, 2016. Reporting time at Bareilly Satellite Stop was 9:20 P.M. and departure was at 9:35 P.M. On reaching the bus stand, I enquired and found that there is no such bus at the stand. I Immediately called and made a complaint with ticket number[protected] at 10:10 P.M.

At Bareilly satellite bus stand, there were two enquiry booths - one for AC buses and other for Non-AC buses. I enquired at both booths but UPSRTC officials at both the counters were unknown about the bus. They tried to enquire with the Redbus and UPSRTC officials of other bus stands as well, but could not locate the whereabouts of such a bus as there was no trace of it anywhere. Infact, UPSRTC officials at the booth told the Redbus officials on telephone that no such bus departs from this bus stop (Bareilly Satellite Boarding Point). The Redbus was apologetic about this mis-information and assured me that I will be refunded my ticket amount of Rs. 614.00.

I finally decided to board another bus which started at 10:15 P.M after informing the rebus customer care at no[protected] about the incident after which they confirmed that I will be getting my refund shortly due to the inconveniences caused from their behalf. Though the bus was o[censored]PSRTC, They blatantly refused to adjust the booked ticket amount and asked to purchase fresh tickets (Ticket No: 00059786,[protected]. Since it was getting late and I was with family, and also not getting any assurance from Redbus.in/UPSRTC, I was left with no choice but to re-purchase my tickets (although both buses were UPSRTC) and leave. It was a completely HORRIBLE EXPERIENCE with Redbus.

Next day, I was surprised to see the message that my complaint request ticket (stated above) was closed without it being sorted out. Thereafter, I am regularly trying from last one week to contact Redbus officials to look into my case but no response from them so far. Such a hypocritical behaviour from Redbus is very disappointing.

I will strongly recommend not to use Redbus services as they are cheating customers with false information and carry an irresponsible attitude towards handling customer issues.

Arun Kumar Sinha
[protected]
aksinha.[protected]@gmail.com
Delhi

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Address: 600107

Website: www.redbus.in

I tried to book Bus ticket using REDBUS Mobile App on 30th Jan 2016. I had Rs.448 in Redbus wallet. I was booking ticket from Chennai to Coimbatore. I used that wallet amount and for remaining Rs.102 I paid through PayUMoney. I recieved application error message stating that Ticket was unable to book after entering payment details but the money got deducted. Redbus Customer Care confirmed that the amount will be refunded. I see Rs.102 is refunded to PayUMoney account but the wallet amount Rs.448 is still not refunded to my Redbus wallet nor to any other mode. I called Customer care 4 times from 30th Jan. Still No proper response from Redbus. EVerytime I am hearing the same story that it will take another 6 hours. One Customer Care executive even told me it will take 6 to 7 business days for the bank to process. He is telling this answer for Wallet maintained by Redbus. Today 5th Feb 2015, Still I did not recieve balance into Redbus wallet.

Feb 15, 2016

Complaint marked as Resolved

I contact the customer care again. Finally one customer care executive understand my concern, asked my account details and initiated amount transfer to my bank account. I recieved Rs.448/- to my bank account in 2 days from initiation. Thanks. I would like to suggest everyone not to use Redbus wallet in near future as I understand that refund to wallet on failed transaction was not correctly handled at Redbus mobile app delvelopment.

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J

Jai Ganesh A

from Raipur, Chhattisgarh

Dec 16, 2016

I have booked ticket on 8th december 2016. But still money didn't refund.
We have processed refund of Rs.678.5 for your redBus order ref. 92182957 on cancellation of your journey from Thoothukudi to Chennai, 08-Dec-16, Seat(S) 1. Please be assured that the refund will be credited to you in 2-3 working days by the bank.

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Address: Mumbai City, Maharashtra, 400017

Website: Red bus

Dear
Your service is very very bad you have unexperience driver in 19.12.15 night your bus driver slip in running bus and accident the bus all passengers in the hospitlys but no any person come to the hospital from naik Travals.
All passengers got major injury, very very bad Travals no one arrange the bus for going to return mumbai and goa.
Hospital bill also we had pay, no Buddy help us.

Thanks,
Manoj kumar
[protected]

+1 photos

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M

Manoj Jais

from Aurangabad, Maharashtra

Feb 5, 2016

Hi,
Naik travels service is very very bad
We have no receive any refund yet from naik travel.

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Address: Bangalore, Karnataka

Website: Www.redbus.in

I booked a ticket on redbus. At the last moment operator cancelled the bus and agreed to give me a alternative e ticket. I booked an A/C sleeper and he offered me a non A/C seater and even that is not a proper seat.. It was just behind the driver where attender use to sleep. When I tried reaching customer service executive to report the problem, none of them responded properly and simply disconnected the call. It was a very important and emergency travel which I tried to explain the representatives, but no one were ready to sort it out. And the funny part is, all the representatives are asking sorry before I complete explaining the issue which shows that they are not at all listening to what I am trying to tell. Guess this is the way they are trained and when I asked them to transfer the call to any superior authorities, they were dening saying the superiors doesn't have any information to help me out. Why should a booked ticket gets cancelled at the last moment? The operator will list the same bus again with a better fare ie., close to Rs.1500 as it is Friday. This happens with customers like us often. If this issue is not sorted out, then its very difficult for a long run in the market because customers like me are not to keep on believing the stories behind the cheating. My kind advise, please don't use Redbus for God sake. This is my 4th experience and I have been mad to believe them continuously. Don't entertain them by good business. What ever the offer they are giving, they will charge the double amout someone and that is the business strategy. So people be cautious and stay away.

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I wish to submit that i have booked the tickets on 20th of december 2015 for traveling on 1st of january 2016.through the website redbus site and wanted to travel from bangalore to pune on 01/01/2016. I selected the date on the top portion and booked the ticket. But to my surprise the ticket number THDF89469545 PNR TS-RB23202190EKA/[protected] OF SRS TRAVELS. ticket is booked as on 20 of same day.I booked the ticket at 1.20 for the bus But to my dismay the ticked is booked as on 20th of dec 2015 insted of 01/01/2016.

I rushed to SRS kalasipalyam office, they told it is not at all possible to do anything.
Then i spoke to redbus team, srs team, and also payatm. Then redbus told me to send a mail according I lodged the complain on the same instance itself.

But at the same time i am very much disappointed that my case has not considered in a justice way.After one month persuation through email they have given a reply that there is no technical fault.No technical confirmation required as it is visible to a naked eye and it is apparent that there is a system problem by which all these episode happened.

As per my attachment Anybody can easily notice the date on the top is 01/1/2016 and below it was showing the scheduled time and the availability of the bus for the date of 20th dec 2015 (no where you can observe that date of 20th is shown) Also in the second screen shot again it was showing the date as 01/1/2016 but is was showing the seat available for 20th dec 2015.

By the way i got panicked and approached one and all immediately knowing about the fraud happened to me. The same i can substantiate by the mail and the recorded conversation. You can observe that i have not travelled on the day is enough support to inform i have not intended to travel on the 20th dec 2015.

However with all this reason behind my claim, simply they have rejected my claim. Because of their undue delay in replying i could not reserve my ticket for the said date. I could able to get my ticket for 31st instead of 1st, and i can confirm with the tickets. With all this i was mentally tortured, i could not get the tickets on 1st. i was subject to all these loss.

Once again i am stressing the fact i was defrauded with the website for which i have got enough proof. I am sure with all this i can claim my loss.

iN THE FIRST ATTACHEMNT YOU CAN SEE THE DATE IT IS SHOWING AS 1-1-2016 BUT THE SEAT IT IS SHOWING AS 20TH OF DEC 2015

IN THE SECOND ATTACHMENT ALSO IT IS SHOWING AS 1-1-2016 BUT SEAT SHOWN AS OF 20TH DEC-215
IN THE THRID ATTACHEMTN TAKEN ON[protected] IT IS SHOWING AS ON[protected]

IN THE FOURTH ATTACHENT SRS SITE SHOWING THE CORRECT FIGURE OF[protected].

Vyas N Parvatikar
Senior Manager

+4 photos

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V

Vyas Parvatikar

from Bengaluru, Karnataka

Feb 1, 2016

I wish to submit that i have booked the tickets on 20th of december 2015 for traveling on 1st of january 2016.through the website redbus site and wanted to travel from bangalore to pune on 01/101/2016. I selected the date on the top portion and booked the ticket. But to my surprise the ticket number THDF89469545 PNR TS-RB23202190EKA/[protected] OF SRS TRAVELS. ticket is booked as on 20 of same day.I booked the ticket at 1.20 for the bus But to my dismay the ticked is booked as on 20th of dec 2015 insted of 01/01/2016.

I rushed to SRS kalasipalyam office, they told it is not at all possible to do anything.
Then i spoke to redbus team, srs team, and also payatm. Then redbus told me to send a mail according I lodged the complain on the same instance itself.

But at the same time i am very much disappointed that my case has not considered in a justice way.After one month persuation through email they have given a reply that there is no technical fault.No technical confirmation required as it is visible to a naked eye and it is apparent that there is a system problem by which all these episode happened.

As per my attachment Anybody can easily notice the date on the top is 01/1/2016 and below it was showing the scheduled time and the availability of the bus for the date of 20th dec 2015 (no where you can observe that date of 20th is shown) Also in the second screen shot again it was showing the date as 01/1/2016 but is was showing the seat available for 20th dec 2015.

By the way i got panicked and approached one and all immediately knowing about the fraud happened to me. The same i can substantiate by the mail and the recorded conversation. You can observe that i have not travelled on the day is enough support to inform i have not intended to travel on the 20th dec 2015.

However with all this reason behind my claim, simply they have rejected my claim. Because of their undue delay in replying i could not reserve my ticket for the said date. I could able to get my ticket for 31st instead of 1st, and i can confirm with the tickets. With all this i was mentally tortured, i could not get the tickets on 1st. i was subject to all these loss.

Once again i am stressing the fact i was defrauded with the website for which i have got enough proof. I am sure with all this i can claim my loss.

iN THE FIRST ATTACHEMNT YOU CAN SEE THE DATE IT IS SHOWING AS 1-1-2016 BUT THE SEAT IT IS SHOWING AS 20TH OF DEC 2015

IN THE SECOND ATTACHMENT ALSO IT IS SHOWING AS 1-1-2016 BUT SEAT SHOWN AS OF 20TH DEC-215
IN THE THRID ATTACHEMTN TAKEN ON[protected] IT IS SHOWING AS ON[protected]

IN THE FOURTH ATTACHENT SRS SITE SHOWING THE CORRECT FIGURE OF[protected].

Vyas N Parvatikar
Senior Manager

Complaint against red bus - Comment #2303756 - Image #0

Complaint against red bus - Comment #2303756 - Image #1

Complaint against red bus - Comment #2303756 - Image #2

Complaint against red bus - Comment #2303756 - Image #3

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Address: Bangalore, Karnataka, 600096

Website: www.redbus.in

Pathetic, worst ever experience I had.. 14 Jan, 2016, Bus was about to come at 11:30 PM to Perungalathur... the bus never turned up.. everytime i called, they said bus will come in next 30 mins.. we waited till 3.00 AM, still no bus and when i called them, they again said bus will come in 30 mins.. got frustrated and i made alternate arrangements... WORST when i called next morning, they are cooly saying bus came at 3:00 AM.
Now redbus saying, the bus came 1 hour late and customer did not boarded.
THIS IS PATHETIC, RUDE, CHEATING, UNPROFESSIONAL, FRAUDULENT BEHAVIOUR
IS THIS A ORGANISED LOOTING?

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Address: Visakhapatnam, Andhra Pradesh, 530003

Website: Redbus.in

I have booked a ticket from Visakhapatnam to Hyderabad. Journey on[protected].ticket number 49712881 and the mobile no is [protected] and mail is saidurga.[protected]@gmail.com. But APSRTC has cancelled all the buses at this time. So, I just want to cancel the ticket and get my refund.

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Address: Gurgaon, Haryana

Website: redbus.in

TJ2U[protected] Tkt no I have booked seat no 19 which is at the centre but in the last moment I was allotted a seat in the last row.. When I asked about this the driver and the helper in the bus told me to adjust else get down. Then why should I pay in advance and book a seat....

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Address: 500032

Website: www.redbus.in

I booked a ticket through RED BUS to travel to Hyderabad on 22-Jan-2016 and I got a confirmation ticket from them with the following information :

Ticket Number : TJ2J65946766
PNR no: KLSR151109 -New Non A/c 01
Kaleswari Travels

On the day of Journey i.e., on 22.01.2016, I didn't received any information regarding my bus details on phone. And moreover when I called the given Bus operator to confirm my details, they said that there is some conflict with my seat number (5), that it was booked by 2 person. And hence they asked me to contact RED BUS helpline number.

So as asked by the operator, I contacted the RED BUS helpline number and they said that they have booked some other person on the same seat number and hence they have to cancel my seat. And therefore my cancellation of seat was intimated to me by 10'o clock which is 1 hour after the bus departure time.

Due to this I couldn't reach my train which was scheduled tomorrow in Hyderabad at 4 PM.

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Address: Hyderabad, Andhra Pradesh, 500009

Ticket no:[protected]; Call: TJ[protected]

I have gone thru lot of pain and agnoy and stress to coodinate with redbus in getting refund Rs.4600/-. I travelled from hyd to mum on jan 3rd thru dhanunjaya travels volvo (claimed new bus) but is very old under repair bus which troubled in the journey. Mid night 1:30am bus got break down either oeprator or redbus couldnt respond to help us. we were standing on highway for 5hrs for help.

Now the strange new is they are not refunding money. and asking us to call every day to followup.

Pls make my refund asap and give compensation for extra money and agony gone thru while travelling

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Address: 560043

Website: red bus

Never ever book ticket from red bus. They are cheaters they do not refund customer's money on ticket cancellation. They have not refunded money for many customers. I am going to sue this red bus I have spoken with the media to write about them. I am going to spread about them on social networking sites and whereby I can and i am going to shut their business down. I have also met some people who have also lost their money and we all will go for legal action.
I m going to make your life hell.

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Address: Mumbai City, Maharashtra, 500008

Website: redbus.in

I booked a bus from Santacruz to hyd. Bus got brkdown and we were asked to travel by standing in another bus for 3 hours by carrying our luggage. No proper response from customer care when I callles. Wud never recommend red bus to anyone. Wrote to prakash, updated in social media and all. Disgusting experience I have ever had. From umesh agarwal, [protected]

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Address: 560008

Website: www.consumercomplaints.in

Tour place-indore to dahod
Tour booked date -13/1/2016
Bus departure time -11:05am
Ticket rate -305
Tour operator - om shrinath tour and travels
Tour date-13/1/2016
Above details are true with proofs.
Problem - tour operator cancelled the tour on above given date.I. asked for refund to tour operator but they refused and informed me that asked for refund to your booking operator. I asked to redbus but they still not refund me

Jan 26, 2016

Complaint marked as Resolved

Company replied me via mail and credited amount of 300 rs in my related bank account on the date 25th, jan, 2016 I hope they can understand the problem of all the passengers

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 22, 2016

Verified Support

Dear Customer,
We regret the inconvenience caused to you in this regard.
With reference to your below email, kindly share us the redbus ticket number or email id for further assistance.
We hope to serve you again in the future.
Aditya.V,
RedBus.in

A

ArunSinha918

from Delhi, Delhi

Feb 5, 2016

I wanted to ask whether Redbus Customer care asks for any credit card information over phone to initiate Refund. I got a phone call from someone called RK Jain ( Employee ID : 0603412)and he asked for all the credit card details on front and back to do refund. Shouldn't they just send the amount to the same account I used to purchase tickets like all vendors do. This really sounds fishy to me.

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Website: redbus

I had booking in eagle travels from Jamnagar to Ahmedabad on 13th January 2016 at 05:45 pm. Due to some reason this time also the bus was cancelled, I have faced this problem whenever I have booked ticket through Redbus. It is really unfair that, at the last moment buses are cancelled and no alternate solution is provided by red bus. I have booked online bus tickets with other websites also, but my experience with red bus is worst. I have tried to contact red bus customer care 6-7 times but every time call has been disconnected from their end. And I was not provided with any resolution by them. Also without informing refund was processed and no answer was given on asking Why !!! to the customer care. Finally I was left with no other option as, I found all the seats were booked on the required time and date and due to this my plans have suffered. Iam really very much disappointed with the pathetic service given by Redbus. After Suffering so much, I wont very recommend REDBUS to anyone

Red Bus customer support has been notified about the posted complaint.

Feb 04, 2017

Updated by richajian1989 I have again faced same issue, this time it was srinath travels..jamnagar to udaipur.i was informed 50 minutes before journey and then i had no option to reach udaipur.

It landed me in the worst situation as it was necessary for me to reach there anyhow.

Even redbus has no value for customer s

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Address: Bangalore, Karnataka, 560105

Website: www.redbus.in

I have booked a ticket on 14-08-15 with below details Ticket number (TIN): TH9B52258595 From: Lucknow To: Anand Vihar Date of journey: Friday, August 14, 2015 Travels: Uttar Pradesh State Road Transport CorporationUPSRTC Bus type: VOLVO (2+2) Boarding time: 08:30 PM No of seats: 1 Seat number: 17 Due to some reasons I cancelled my booking. For that they have given me a cashback coupon (cash coupon ID: CH9BSDKCEG6K) which was valid till Feb'16. But when I tried to book ticket in Nov'15 then I was unable to use that coupon. Then I spoke to Redbus team several times and they told that this cash coupon system is not working anymore and then they promised to return the same into my bank account. In addition to that I have send my account details to their escalation team in November 2015 and tried to follow up with them on phone several times. But till date they have not returned my amount.

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Address: Bangalore, Karnataka, 560071

Website: redbus.in

Travelled in Neeta travels from Pune to Bangalore on 18th Jan 2016. The bus was scheduled at 6.45 PM from Swargate, Pune, but got delayed and departed from Swargate at 7.45 PM. My ticket costed 1700/-, co-passengers had paid[protected]/- for the same bus, but we ended up in a regular AC Sleeper bus, not Volvo. That is unfair pricing for a bus that should not cost more than 800-900/-. The windows opened. The curtain holders fell down. The bus number sent to us was PY-01-CD-9729 but the bus was KA-51-B-9729. Clearly, not the designated bus. The last three seats (1 + 2) were occupied by ladies, me and other 2 women. 10.30 PM into the night conductor came up asking us to shift the baggage somewhere else because he wanted the bus crew member to sleep in between the ladies seat. After a heated conversation, when we did not let the bus crew member sleep in between our seat, the conductor threatened us ensure that the bus is late. Bus driver and helper were drunk, wanted to sleep in between 3 ladies !!! On top of that they threat us that we will see how you people reach banglore. Unclean bus, not a single led was on at night full blackout in the bus, windows and doors doesn't shut, rash driving, helper has no sense how to talk with a customer (lady), and for all this they charged us 1700/- per head. After asking for help from Redbus what they said was totally unexpected. Redbus suggested women to get down at whichever stop comes next and they'll reimburse the amount. How on the Earth do they expect women to get down anywhere on the highway at almost midnight?The bus reached Banglore at 11 AM which was actually scheduled for 7.30 AM. After a full 4 hours delay, the driver stopped at Sheshadri road claiming it to be the last stop, while we already had checked with the Neeta travels office that the last stop would be Majesty, Banglore.

+6 photos

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A

Abhay Bhonge

Jan 18, 2016

This is ridiculous, Red bus to ensure strict action is taken against concerned staff and all are informed with the same.

V

vishallove4all

from Mumbai, Maharashtra

Jan 19, 2016

Strict action needs to be taken on their service ASAP..
Complaint is not only for delay, it's also issue about passengers safety! how they can change the bus without informing passengers!

V

vishallove4all

from Mumbai, Maharashtra

Jan 19, 2016

Strict action needs to be taken on their service ASAP..
Complaint is not only for delay, it's also issue about passengers safety! how they can change the bus without informing passengers!

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Address: Pune, Maharashtra, 411042

Website: neetabus.in

Travelled in Neeta travels from Pune to Bangalore on 18th Jan 2016. The bus was scheduled at 6.45 PM from Swargate, Pune, but got delayed and departed from Swargate at 7.45 PM. My ticket costed 1700/-, co-passengers had paid[protected]/- for the same bus, but we ended up in a regular AC Sleeper bus, not Volvo. That is unfair pricing for a bus that should not cost more than 800-900/-. The windows opened. The curtain holders fell down. The...

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I want my partial refund because I have paid to sleeper and sat in conductor seat for half of my journery

Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you...