Red Bus Complaints & Reviews

Address: New Delhi, Delhi, 110001

Website: www.redbus.in

I booked a ticket from noida to lucknow.. i have paid rs 200 from my redbus wallet.. at the end time, the payment got unsuccesfull, but the amount has been debited from my bank and wallet... i have nor received my wallet balance till now...
e-mail id - [protected]@gmail.com
transaction date- 08/07/2016
very bad service by redbus..

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Address: 560008

Website: www.redbus.in

Hi,

I had booked a ticket from Red Bus on 4th June 2016 for a journey from Goa to Mumbai on 5th June 2016. The ticket amount was 900. I booked only 1 ticket but the amount was deducted twice from my account (totally 1800).
I spoke to the Red Bus Customer Care team about this 4 to 5 times. Every time they say that the refund is in progress, but the amount has still not been refunded to me.
I request you to look into this matter and help me get my refund amount soon.

Details:
Journey: Goa to Mumbai
Booking date: 4 June 2016
Travel date: 5 June 2016
No. of seats booked: 1
Email id used for booking: [protected]@gmail.com
Mobile number used for booking: [protected]
Expected amount: 900
Deducted amount: 1800
Expected Refund: 900
Payment Reference number on Red Bus: 91696777

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 6, 2016

Verified Support

Hi Nikhil,

Greetings!!

As discussed, the amount of your transaction was failed due to some technical reason. Upon checking we see that the amount of your transaction was not received by redBus. We request you to raise a chargeback to your bankers.

For any further assistance you can send a mail to [protected]@redbus.in.

Feel free to reach us for any further queries.

Regards,
redBus Team.

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N

NikhilKillekar

Jul 6, 2016

Hi,

It was never said that the amount was not received by RedBus. The customer care team used to always said that the refund is in progress, but maybe delayed due to some issue.
I can provide a screenshot of the deductions that have been done from the bank.
Its clear from the screenshot that there were 2 deductions from my account.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 7, 2016

Verified Support

Hi Nikhil,

Greetings from redBus!!

As discussed with Mr Ashish, unfortunately the transaction was failed and the amount was not received from our end. It will be reflecting back to your account automatically within 7 bank working days. If it is not received, we request you raise a charge bank to your bankers so that you will receive the exact transaction details from your bank end.

Appreciate your understanding in this matter.

Feel free to reach us for any further queries.

Regards,
redBus Team.

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Address: Bangalore, Karnataka, 560037

My Complain no is RB[protected]. so many time a call to Red Bus Customer care regarding my refund amount. but i am still not getting any resolution. my booking no was[protected] and 64406462. Kindly do needfully.

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Address: Mohali, Punjab, 160059

Website: www.redbus.in

I booked a ticket on 22nd May 2016 for my travel. I booked the ticket in morning for next day and at around 7PM I got message that the ticket has been cancelled. I ran to bus station to book myself a new ticket. The reason for ticket cancellation was given as that the bus operator cancelled the bus. Since that day I am running emails to their support to refund my money, which should not be very difficult, but till date they have not made any progress on my case. Each time I email them they give back a auto generated message that somebody will get back to me, and no body does. Its been about 1.5 months and I have still not received my money back, and I have lost hope to do so.

I warn everyone against this fraud company. Although you might not have faced any issue with the yet, but in case you do and you ask for refund they will never refund your money.

My ticket number and PNR number were:
Ticket no: TJ6M26533324
PNR no: U3BNPSU

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 6, 2016

Verified Support

Hi Rashmit,

Greetings from redBus !!

Ticket id-TJ6M26533324

We sincerely apologize for the inconvenience caused. We tried reaching you at your registered number but there was no response.

This is to inform you that due to some technical issue the refund was not processed. However we have initiated your refund now, It will be reflecting in your account within 7 bank working days. Going forward we'll also ensure that this type of issues will be minimized in future.

Thank you for your patience.

For any further queries feel free to reach us

Regards
redBus Team.

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R

rashmitsingh

from Ludhiana, Punjab

Jul 6, 2016

If this does happen, then thanks. But why did my emails went unanswered?
I have only received answer once, and all other times it was the same computer generated response, and no one got in touch.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 7, 2016

Verified Support

Hi Rashmit,

Greetings!!

We are extremely sorry for the inconvenience caused, due to some technical issues your mails where unanswered. We'll ensure that this type of issues will not occur in future again.

Going forward if you have any queries or issues you can send a mail to [protected]@redbus.in. We will reply back to you shortly and resolve your queries at the earliest.

Appreciate your kind understanding in this regard.

Regards,
redBus Team

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Address: Bangalore, Karnataka, 500018

Website: www.redbus.in

I booked ticket in redbus 15days before my trip and 3days before my trip i got a call frm redbus support that the bus is cancelled and they will refund the amount or give last seat of non ac bus instead of ac bus frnt seat wch i booked or else they refund my money. bt when i opened the site the bus was still on list bt the price is doubled and remaining buses price also increased to double and its there responsibility to allot other seat in other bus bt when i asked the same they r nt responding and replying carelessly.

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 15, 2016

Verified Support

Hi Bunny,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id so we can check and get back to you at the earliest to address your issue on priority.

Regards,
redBus Team.

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Address: Hyderabad, Andhra Pradesh

Website: www.redbus.in

I have booked a ticket from sullurpet to hyderabad with Ticket no: TJ7Z42274327 on redbus website on july 3rd .But the operator has not responded to my calls and bus didn`t arrive at the spot where I have waited for 3 hrs and redbus also have not got the operator online and after three hours I am helpless and redbus executive told me to arrange for alternate resource to my destination after waiting for 3 hrs in the midnight at 12:00 am .They don`t understand the customer priority to reach the destination. they didn`t provide me an alternate resource either .

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 13, 2016

Verified Support

Hi Vamsi,

Greetings from redBus !!

We are sorry for the delay in response

Firstly, please accept our sincere apologies for the inconvenience caused.

As discussed with Mr.Gangaiah, this is to inform you that we have initiated full refund and we'll also ensure that this type of issues will be minimized in future.

Thank you for your kind patience and co-operation.

Regards
redBus Team.

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Address: 577004

I've booked at ticket through orange travels... in the name 'Arun Kumar' .. of journey from Anand Rao circle., bangalore to vyttila, kochi..on the date[protected]...and time 11:30pm...
At the specified time for departure i couldn't find the bus... and wen I called and enquired at the contact number given in the message... they told that they couldn't trace the ticket details...
bt.. the ticket costs Rs. 1150...and i lost the cash from my bank account...
so kindly refund the amount

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 13, 2016

Verified Support

Hi Fazeen,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Regards,
redBus Team.

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Address: 110054

Website: redbus

I booked a ticket via redbus pnr no.:[protected]/98 from delhi to hamirpur.
From evening 5 pm of 24th of june, 2016 i continously tried redbus customer care for enquiry regarding bus conductor and bus boarding place but got no response. When i have contacted hrtc office delhi then i got reply"sorry there is no bus at 8.42pm registered with us to hamirpur". I again tried customer care of red bus but still no reply and as a result i missed my bus to hamirpur.
I got a loss of rs.1020. Due to irresponsible emloyees. I booked another ticket to hamirpur pnr no.:[protected]/16 to hamirpur. For 25th of june.
So what should i do now, should i stop booking my ticket through redbus or the firm will take any necessary action

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 6, 2016

Verified Support

Hi Rohith,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Regards,
redBus Team.

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R

rohitjordan

from Delhi, Delhi

Jul 13, 2016

Ticket no:TJ7Q54569547
Email:[protected]@gmail.com
Passenger name:-ROHIT RAMAN

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Address: 562119

Website: redbus.in

I had a test & interview at Kochi Kerala on 22&23 this month. I booked a hotel room at Kochi & a seat on 2.45 pm 21st June flight from Delhi.To reach Delhi from Roorkee i booked a seat in red bus booking no TJ7K26667568 . Picking time was given 7.41 am 21st June. But the cab came at 9.00 am. I could manage to reach the airport at 2.30 pm. I was denied the flight for being late. I incurred a loss of around rs 9000.00 towards flight etc & the prospect of getting a job. Had the red bus cab come in time or even by 8.30 am this would not had happened.Is it not company responsible for all this? I demand total compensation for my financial loss & Rs. 50000.00 for mental agony & losing a job opportunity.

Red Bus customer support has been notified about the posted complaint.

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Address: Dakshina Kannada, Karnataka

Ticket no tj7f68873245

Pathetic

Pathetic service ever gone thru... Red bus sucks to the core.. Make sure my refund is provided at the earliest.. Mr charan kumar from bangalore office promised me to call before 2 days.. No response yet... M suffering as my money is with you guys for no service provided... Will make sure this is bombared on social media

I booked my ticket on 16 06 2016 around 8.30 p. M. I intend to travel from mangalore to bangalore on 17 06 2016 and was booking ticket for the same. Total of 4 tickets.. Rs 3000 odd. While the ticket was confirmed, i check my email which said the travel date was 16 06 2016 where as i selected 17 06 2016.. Immediately i called the number provided on the ticket, which was of durgamba motors & they straight away told me that they cant help it as payment was made thru redbus gateway.. I called redbus within 15 mins of booking the ticket, but they told i shud have contacted them before 6.30 p. M (Which is their standard time before which ticket needs to be cancelled).. I spoke to different executives for more than 3 to 4 hours as my ticket for next day was not confirmed and also my money was already with redbus.. Finally got to speak to a so called supervisor named charan kumar who spoke to me for 30 mins and agreed to call me within a day with resolution and to be patient enuf while he check the issue... Afr 48 hours i sent an email to charan against asking for status & he replies on 19th saying, give me time till tomo 11 am which is on 20th.. Today is 22nd and still have not replied me or informed be whats happening..

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 1, 2016

Verified Support

Hi Prithvi,

We are sorry for the delay in response.

We understand your concern, however upon checking we see that as per our technical logs, you have selected date as[protected] itself while booking and the ticket was also confirmed. Hence we will not be able to provide the refund for the booking.

Appreciate your Kind understanding.

Feel free to reach us for any further queries.

Regards,
Team Redbus

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Address: New Delhi, Delhi

Complaint against - nand travels
I have booked bus from delhi to salasar the conditions of bus was miserable first the started bus 1nd 1/2 hour late because of illegal loading on roof of bus nd then they take ugly passengers between the root nd they were sitting on floor of bus it was miserable as we were travelling with ladies this was not comfortable nd we were facing a lot of problems i hope u will take care of not giving these discomfort from next time

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 6, 2016

Verified Support

Hi Vipul,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused. We did review your comment and are deeply distressed regarding the same.

We have already escalated the issue to Bus operator's team to take appropriate measures on the same. We'll also ensure that such type issues will be completely reduced in future.We hope we get an opportunity to serve you in future, so that we can provide you a great travelling and hassle free experience.

Thank you for your Patience.

Feel free to reach us for any further queries.

Regards,
redBus Team.

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Address: Gurgaon, Haryana, 1

Website: www.redbus.in

On 3rd June, I travelled to Ahmedabad from Gurgaon via Srinath Nandu Travels.

While booking ticket, first ticket was not confirmed due to session expire during transaction. I didnt get any message or confirmation of ticket for 1st booking. Then I booked second ticket, and it was confirmed.

However, Red bus deducted money (1450 Rs/-)for the first transaction and didnt confirm the same and didnt book the ticket. Still they have not returned the money. When contacted with the HDFC bank, they said merchant has already deducted money for the transaction.

Kindly request to return the money

Email id: kapil.[protected]@gmail.com
M: [protected]

Details of confirmed ticket (2nd ticket, as first ticket was not confirmed by merchant and money was decuted)
Date of travel: June 3
Ticket No: TJ[protected]
PNR no: 44274470

Red Bus customer support has been notified about the posted complaint.

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P

prateek bhargava

from Delhi, Delhi

Jun 20, 2016

i booked a bus for indore at 20/06/2016 at 2:30 am varma travels. but i donot have any bus, i do not get any responce from varma travels as well as on responce from redbus customer care..

i need my Rs 585.00 + Rs 50 back (50Rs of i did call to red bus customer care and spend for generating a complaint )

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Address: 560076

Website: www.redbus.in

Dear Sir,

I have booked the ticket through redbus and unfortunately i have not received the ticket due to their system error and the amount which i have paid as per their policy its suppose to credit into the customer account in 7 working days and they are responsible to send an SMS or mail for the same. But till yesterday after many times conversations with call center people they could not resolve or send an email confirmation . Later on have approached the Payment gateway support partner (PAY U IN ) .Through their support i have received my payment details in which Redbus have received the amount on the same day of reservation. My booking date was on 12/06/2016 . Against this proof of my email support from PAY U have send an email to customer care and PAY U team they are also send informed to REDBus by email on 17/06/2016.Finally i have received and email from REDBUS stating my refund has initiated on 17/06/2016 which suppose to happen on 12/06/2016 itself. What if im not calling or following for my refund? Why they are giving falls promised to the customers of refund policy ?

I requesting your kind support the issue should not happen to other customers?
Kindly help me to urge the a compensation from REDBUS

Regards
Anoob

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Red Bus Customer Care's response Dear Customer,
We regret the inconvenience caused to you.
With respect to your email below, we are unable to trace your transaction. We kindly request you to provide us the date of booking and mobile number, E-mail address used while booking, also please attach the screen shot of the Bank statement in JPG format which shows the amount debited towards redBus.in.
For additional assistance, please feel free to get in touch with us at [protected]@redbus.in.
We hope to serve you again in the future.
Aditya.V,
redBus.

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A

Anoob Appukuttan

from Mumbai, Maharashtra

Jun 18, 2016

Following fake recent info from REDBUS which has not resolved yet...

redBus Service Request resolved: Case #RB[protected]
Inbox
x
redBus Support

12:42 PM (6 minutes ago)

to me

Dear Customer,

Your Service Ticket ID: RB[protected] has been resolved and this ticket is now closed. In case you have any further questions, please feel free to write back and our system will automatically re-open this ticket.

It would be great if you could spare a moment to give us your feedback on the resolution provided to you, by clicking on one of the icons below.

HappyI am Happy UnhappyI am Unhappy

Thank you for your time!

Thank you.

redBus Support Team
This is an automatic email from Impel workflow. If you believe you have received this email in error, please forward it to [protected]@impelops.com and we will fix it. Sorry for the inconvenience! Impel Support. www.impelops.com

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Address: Nashik, Maharashtra, 422009

Website: redbus.com

I have booked the tickets and bus driver told me we will not be able to drop you on selected destination point so i spoke with redbus customer service and they said we will refund you please don't travel with that bus so i booked another bus and they are saying now after a month that you will not get refund so please help me and please give me my amount back

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Address: 392015

Website: www.redbus.in

I have booked ticket with redbus for mumbai to goa.
Due to their system error ticket was booked for 29.05.2016 implace of my selected date of 17.06.2016.

I have made several call and email regarding this error but still have not received at timely response.

Cost of the ticket was also[protected] .

I dont think that this is less money to leave.
could redbus people sort it out ASAP.

I really appreciate an quick response and decision.

Red Bus customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 453441

Website: www.redbus.in

I have booked a bus ticket from Indore to Pune for 30 may 2016 through Redbus. My boarding point was MHOW and pick-up time was 8:00 PM, but bus passed away through other route from Pithampur without picking me from my pick-up point. Regarding which I was not informed, by operator and even by redbus. When I called on given operator no.s at 8: 24 PM on 30 may 2016, operator named raju told me that, bus passed away from other route and will not pick me up. Then I called Redbus for refund, But after making follow-up for 8-10 days thru each and every mode, but they are not responding and not giving refund.

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Address: Nashik, Maharashtra, 423203

Website: REDBUS

I had booked a ticket no. Tj6y52752248 from maleaon to indore of pawan travels on june 1 2016. Bus was having departure time as 23.45 and reporting time as 23.30. I reached pawan travels boarding point at 23.25 and waited. As 23.50 arrived and bus did not come i enquired and got to know bus departed at 23.00. Travels person states we have no info o[censored] r booking and no contact number. This when i have received sms from pawan travels confirming my booking. I called redbus and complained person on other end. He informed that wait bus has not gone and come in 10 minutes. After half hour i again called and they say pawan travels r not responding and we will initiate a refund in 24 ours. Now till today they have not contacted or refunded amount

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Address: Chennai, Tamil Nadu, 600019

NOTICE

Sub: notice to your careless negiligience service and thereby caused mental agnony and damages caused due to your misguided reponse to me during the travelling from marthandum to Bangalore on 27 th may at 10.30 pm.

In continuation of my repeated phone calls to your customer care departments from 27 th may instant, I eagerly waited long which there was no proper reponse and clarify my situation even not bother to give proper solution to the situation I faced at marthandum on 27th midnight at 10.30pm. which I need proper response with compensation before 6th june 2016 failing with I will be forced to take some legal remedy through consumer redressel forum.

our complaint No. RB[protected]
our Ticket No. TJ6T99872352

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Address: Vizianagaram, Andhra Pradesh, 535002

Website: redbus

I had a amount of rs.200 in my wallet. I tried to book ticket from vijayanagaram to kakinada from rajendra.[protected]@gmail.com. While booking ticket transaction had cancelled and amount had been deducted till now amount is not refunded to my red bus wallet. I called to customer care they said amount will be refunded in 7 banking working days but it is of approximately 20 days till now i haven't got my refund

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Address: 641034

Website: www.redbus.in

I booked a bus ticket from coimbatore to Hyderabad and Boarding time as in tickets is 31/05/2016 00:30 A.M and reporting time is 31/05/2016 00:15.

I reached the boarding point mentioned in the tickets on time.

But the bus arrived at 31/05/2016 03:00 A.M. I waited there for around 3 Hrs. Once the bus arrived i stepped into the bus that moment the VAN boy says"BUS SEATS WERE FILLED". Then I showed my confirmed ticket to him, he just replys "GET CANCEL YOUR TICKET AND REFUND YOU AMOUNT BACK".

When I explained him that i want to be in Hyderabad tomorrow, he just took the bus way and says "THIS TICKET NOT BELONG TO OUR BUS".

When i called to travels "AEON TRAVELS" to the number mentioned in the ticket, they says "REDBUS ISSUED YOU A WRONG TICKED" better you talk to them"

Moreover the people treated me like anything.

They DO NOT WORRY ABOUT BY TIME VALUE.

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