Red Bus Complaints & Reviews

Address: 411027

Website: www.redbus.in

Hi,
I have booked the bus ticket for journey Pune to Malkapur for 29 oct 2016, I received the confirmation mail for the same. For ticket please see the attachment.

Booked On: 03 oct 2016
Booking Amount: Rs. 711
Transaction ID: TJAY39884982

Now, I received a call and sms today about my ticket cancellation.
They cancelled my ticket today after 7 days of booking, and now I am not getting another ticket for my journey.

And I have not received the refund amount yet, they are saying it will be refunded after 7 working days. And I dont have money to book another ticket now. If I wait for 7 working days then the ticket amount other booking will be 1500 to 2000 rs, which I can not afford.

So I need my ticket booked from redbus using the same amount I have paid. They should be adjust my seat in any bus for Pune to malkapur on 29 oct 2016.

Red Bus customer support has been notified about the posted complaint.

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shard70

from Noida, Uttar Pradesh

Oct 10, 2016

I have booked tickets of 7th October 2016. By mistake I booked the tickets of the morning where as I needed the tickets of 7:25during the night. Please do the needful and cancel my tickets.

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Address: Bangalore, Karnataka, 560071

Website: www.redbus.in

I have booked ticket on 8th oct 2016 to travel from
Ranchi - patna sunday, october 9, 2016
Ticket no: tjb[protected]
Pnr no: ybej9h3

Boarding person: female

On 9th oct, called to bus operator to confirm but they denied the bus availabilty and ask to cancel the ticket.

Since we have not been informed earlier and date of travel is same, there is 100% cancellation charge.
Since boarding person is female we have booked another ticket and did not wait for this ticket closure.

Please look into the matter.

Red Bus customer support has been notified about the posted complaint.

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Hema_d

from Anand, Gujarat

Oct 10, 2016

I tried booking a ticket on redbus. 782 rupees were cut from my account balance. But the ticket didnt get booked. When and how will I get the refund?

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Address: 560059

Website: Redbus website

Dear mr. Vysakh,

The following ticket is cancelled and refund is not credited to my account till date. After checking in the redbus site it is showing that refund is initiated. I have sent several mail regarding this to customer care, but till now they have not taken necessary action to settle my issue. Please resolve this immediately.

Booking transaction number for this ticket is 99916407

Ticket details:
Ticket number (Tin): tjaf22899363
From: kottayam
To: bangalore
Date of journey: friday, september 23, 2016
Travels: orange tours travels
Bus type: scania ac multi axle semi sleeper (2+2)
Boarding time: 07:30 pm
No of seats: 1
Seat number: h4

Regards,
Vysakh
[protected]

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Address: 680581

Website: www.redbus.in

Amount deducted, but ticket not booked.. Refund of ticket amount

My name is midhun chittilappilly. I have booked 3 tickets for a trip from thrissur to banglore and the name of the travels was sps travels kalyani on 7th october 2016. It showed some error after the payment and the amount was debited from my account and the amount was tranferred to ibibo as per my banks transaction statement and didnt get any information regarding the same after this.

I have booked the tickets for me and my friends
Jones jacob
Akhil

I need refunding of my amount as soon as possible..

Red Bus customer support has been notified about the posted complaint.

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Suñandh Villa

from Nellore, Andhra Pradesh

Oct 10, 2016

Amount Debited But seat not conformed and not refund amount

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Address: 560068

Website: www.redbus.in

I have booked a ticket on 30th sep from bangalore to chennai in hebron transports through redbus.in website to travel on 1st october. Payment was deducted but ticket is not confirmed. I tried to contact customer care, they hold me for long time and finally they said that lot of rush today, so please write mail to us. I put the mail twice but still there is no response from redbus. Please help me to get back my money from this cheaters. My transaction referecne no [protected]ig0culauu6. I ve done transaction through sbi.

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Website: redbus

My ticket no. Tjap62645476. This trip was cancelled by the operator but the money is not refunded yet... The bus ticket was book from redbus. From jaipur (Raj.) to udaipur (Raj). On 29 september 2016. But the trip was cancelled by operator and the money has not refunded yet... Seven days have passed but no response either from operator or redbus... Please tell me when i will get my money.

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Address: Hyderabad, Andhra Pradesh

This is to indicate red bus about there poor service and pathetic redressing system. My order ref no. 83829575,, on 4th september, it was mentioned that as per ref no. 99784803 amount of 300 will be refundable with in 3 days, but it didn't even after 1month. My ticket was from hyderabad to kankipadu.. It is indicated to verify the details and refund to respective bank account
Please refund asap, or else severe actions could be enforced against your entity.

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Address: Raigad, Maharashtra, 410218

Website: www.redbus.in

We have booke the ticket from red bus in advance and we called by bus proider to cancle ticket forcefully. We ask redbus to provide othe alternative with same facility.

But still red bus say will refund money. Because of this our week travel shedul will get affected.

Red bus asking extra money to book other ticket.

Till date ticket status is confiermed.

E ticket no:- tjaz3656993

Red Bus customer support has been notified about the posted complaint.

Oct 06, 2016

Updated by navaleab We have book the ticket from red bus in advance and we called by bus provider to cancel ticket forcefully. We ask redubs to provide other alternative with same facility.
But still red bus say will refund money. Because of this our week travel schedule will get affected.
Red bus asking extra money to book other ticket.
Till date ticket status is confirmed.
E ticket No:- TJAZ3656993
We don’t want refund but want good service.

This is like fraud to customer.

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Address: Pune, Maharashtra, 411014

Website: www.redbus.in

I booked a ticket with red bus on 5 july from rana travels.
Journey Details : 5 July 2016 10:20PM.
They issues me a ticket with mail and message.Same is issues by rana travels.
When I awaited for my journey, false information is provided to me from travel agent on bus late arrival.
Red bus executives too didnt provided me a proper assistance instead they are just making my time pass.I called them thrice and at last they said your ticket was not confirmed and bus is gone.
I was expecting an important work on the next day.
I am looking for refund to my bank account with compensation for my loss.
I wasted a lot of money calling the red bus executives.

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Address: Chennai, Tamil Nadu, 600107

Website: Redbus App

My journey from chennai to bangalore boarding is at koyambed 7.30 am. I was calling the given numbers for many times and the mobile number was switched off and the land line number no one was answering the call. Bus left without notifying me. And when i reached boarding point, the office attendant told that they called me before starting the bus, but they did not call and i did not get any call from them.

I missed my bus due to improper communication.

I lost one day of my business

- redbus mticket -
Chennai to bangalore
Tjb[protected]
Ht[protected]
Hebron transports
07:30 am oct 6, 2016
25
Rs.570 rs.530.1
Rs.39.9
—
Chennai
Opp. Vijayakanth kalyana mandabam,
2/6, 100 feet road,, opp. Maruthi suzuki showroom,
[protected]/ [protected]
—
Thanks for using redbus. Please present this mticket at the time of boarding.
Redbus helpline:
[protected]
T&c apply

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Address: Thane, Maharashtra, 421301

I had travelled from Mumbai to Hospet on 01.10.2016 by VRL. Ticket was booked by Android app and through Red Bus only redBus Ticket - TJAV78624538.At the time of booking, it was assured of 200/- cash back to my wallet as per offer within 24 hours post journey. But till date it is not credited in my wallet.
I hope this amount should be credited immediately after this complaint.

ASHOK KUMAR SHARMA

Nov 14, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Red Bus Customer Care's response HI Ashok,

Greetings from redBus!!

We are trying to reach you but there is no response. We request you to kindly share the offer code used at the time of booking to [protected]@redbus.in . We'll check and get back to you with an update at the earliest.

Feel free to reach us for any further queries.

Regards,
redBus Team

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Address: 600113

Hi,

Using redbus, I booked a ticket on Sep16, 2016 from chennai to madurai, the ticket was not booked but my amount got debited .I have called customer care ppl and raised a complaint but till now the amount is not credited to my account.

When I called them on sep 27 they told that the refund was failed (the one initiated on sep 17) and they have initated once again on sep 27 but still refund is not completed.They say 7 bank working days...but its more than 7 working days...its almost going to be a month..

My reference no given by customer care was[protected].

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Address: 122002

Website: www.redbus.in

I have booked a ticket from delhi to kanpur for 7th oct 2016 but the ticket got booked for 5th oct 2016. Now i am not receiving any refunds from the redbus operator. The customer care assistant is saying that it is my fault somewhere.
Also there are no seats available for the slot i want to travel. My travel is also compromised as well as the money that went into the 100% cancellation charge due to the fault of the service provider, redbus

Nov 14, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Red Bus Customer Care's response Hi Vishnu,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Regards,
redBus Team.

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Address: Mumbai City, Maharashtra, 400063

Website: Redbus.in

I was book bus ticket from banda to mumbai by redbus.In website i was use promo code but next day redbus cancle my all 5 ticket because promo code is wrong...After redbus cut my 300 rs from bus fare ...I am waiting from 20 days for my balance fare that is after cuting 300 rs...Please help me above matter because redbus is really fraud
my ticket no is
1.Tj9y27896989
2.Tj9y67998349
3.Tj9y25757637
4.Tj9y67326769
5.Tj9y43963726

Nov 13, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2016

Red Bus Customer Care's response Hi Parab,

Greetings from redbus!!

Ticket id-Tj9y27896989

We are sorry for the delay in response. We have escalated the issue to our concerned team, we'll get back to you with an update at the earliest.

Feel free to reach us for any further queries.

Regards,
Shashi
Social Media Team

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Address: 560103

Website: www.redbus.in

Hello all,
I booked a seat overnight from bangalore to mangalore on sri krishna travels and tours. Pfa the ticket id.
Much to my dismay, the bus never showed up. Luckily i booked a regular ksrtc and got a ride back. I thought i'd drop a mail and a refund would be initiated. To me, redbus has always been outstanding when it comes to customer service but not this time. The only reply they had to my queries was that it's been assigned to another personell. I finally dropped a mail (A month later) that i was going to escalate this. Hope i get some kind of response here.

Red Bus customer support has been notified about the posted complaint.

Oct 03, 2016

abdulrahaman's response my reference number is IIN/I-Debit/IBIBO GRO/[protected]

Oct 04, 2016

Updated by Ashish Padakannaya PS: here's the EMAIL ticket number if that helps
RB[protected]

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abdulrahaman

from Delhi, Delhi

Oct 4, 2016

Redbus — Amount not refunded

I booked a ticket on october 1st 2016.Ticket has not booked money was debited.

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Address: Rangareddy, Andhra Pradesh, 500075

Website: redbus.in

I have booked two tickets on September 30 2016 from Hyderabad to eluru and after payment there is message that we have received your payment and due to technical glitches we are unable to book your tickets and with in seven working days we will refund your amount. Am not getting any updates regarding that. Please let me know.
Trip I'd[protected]
Name: Harika M
Contact no. [protected]

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Name: Harsha Teja
Mobile: [protected]

Hi, I tried to book 2 tickets from Rajahmundry to Hyderabad on 24 September 2016. The payment has done but ticket not generated. So I immediately called to customer care number available in the redbus app, they said the payment of Rs 1332 will be credited back within 10 days.

Regarding this I even got a message from REDBUS stating "Your refund request of Rs 1332.00 against proposal no: 3939194 received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days."

But still now the amount has not been refunded..to complain about this I called to customer care many times but after transfering the call to the person the call automatically gets disconnected.

Please solve my issue ASAP...

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Address: Indore, Madhya Pradesh, 452009

I have booked a ticket the details of which is here under:-

Ticket no. - TJAP[protected]
From Gwalior to indore
Date of journey - 25.09.2016
Compain reference number : RB[protected]
Coupon code applied successfully, but money not credited in the redbus account. Email sent on [protected]@redbus.in and [protected]@redbus.in but they ask to wait for 48 hours but even after long, complaints are not resolved.
Customer care executives are always busy and no response to phone calls. Complaint is closed, without any resoution.

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Address: 625016

Website: redbus.com

I had booked a ticket for madurai to chennai 0n 11 oct 2016 through red bus its pnr no is tja[protected] on 07 sep 2016 (booked date). by thangam travels. and mbile no given for booking is [protected]. unfortunately before 10 to 12 days back i received a message saying that your tkt is being cancelled and call the service provide for refund. i call him he told a different story and said to send a mail to [protected]@redbus.com for refund i send a mail to that address but till now the amount is not refunded today is (30/09/2016). kindly do the full refund the earliest to my bank account on which i booked the ticket. red bus is not responding on phone calls also.

Nov 7, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Sep 28, 2016

kalish R's response my seat was occupied by somebody, bus was 2 hours late I already spoke to redbus cc u plz check it out the bus incharge suresh was speaking rude I was so upset plz give good punishment hear after they will good plz kindly accept my request

R kalish
[protected]

Verified Support

Oct 04, 2016

Red Bus Customer Care's response Hi Mohammed,

Greetings from redbus!!

Ticket id- TJA[protected]

We are sorry for the inconvenience caused. We have initiated the refund to your ticket. It will be reflecting within 7 bank working days. Thank you for your patience.

Feel free to reach us for any further assistance at [protected]@redbus.in

Regards,
redBus Team.

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kalish R

from Attur, Tamil Nadu

Oct 4, 2016

My seat was occupied by somebody, bus was 2 hours late I already spoke to redbus cc u plz check it out the bus incharge suresh was speaking rude I was so upset plz give good punishment hear after they will good plz kindly accept my request

R kalish
[protected]

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Red Bus Customer Care's response, Oct 4, 2016

Verified Support

Hi Kalish,

Greetings from redbus!!

Ticket id-TJAS75577452

We understand your concern, we deeply regret for the inconvenience caused . We have noted your feedback and we have taken the issue very seriously with the bus operator to take the necessary measures on the same. We'll ensure such types of issues will be reduced in future. Appreciate your kind understanding in this regards.

Feel free to reach us for any further assistance at [email protected].

Regards,
redbus Team.

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Address: 641022

Website: www.redbus.in

From : daniel rajkumar
Mobile :[protected]
Message : i have tried to book a ticket on 16-sep-2016 through net banking (From: coimbatore to: marthandam). But after completing my payment ticket was not generated. Intimated to customer care they said within 7 bank working day amount will be automatically refunded to my bank account. But so far i didn't received my amount. Checked with customer care team, they told me to visit the nearby branch and intimate about this (Everyone will aware of this we need a proper assistance from redbus team to take ownership to solve the issues). Its really frustrating with this poor service. I am a long time user for redbus service, customer grievance should be addressed properly. Even there is no toll free number to dail in.

Thanks,
Daniel.

Nov 4, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Red Bus Customer Care's response Hi Daniel,

Greetings from redbus!!

We are sorry for the inconvenience caused. Due to some technical issues, refund was not initiated . We have initiated the refund now. It will be reflecting within 7 bank working days. We request your kind understanding in this regards.

Regards,
redBus Team.

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Booked ticket cancellation

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Forcing cansalation without customer knoledge

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