Red Bus Complaints & Reviews

Dear Team, Please find attached bank statement highlighted yellow stating that on 4th Dec 2015 while I was trying to book my travel ticket through redbus it was not booked but amount deducted against attached reference/Txn no. Then I immediately made contact at[protected] there I got confirmation that my ticket is not booked yet the amount is in between and this will go for refund only within 7 Days. Now it has been completed almost twelve days and the amount has not been refunded please do the needful.

I was booking from Bangalore to Hyderabad and revert the on return same too on 3/12/2015 & 6/12/2015 amount was deducted from a/c reference number [protected], [protected] & [protected] and total amount to return back from redbus - ₹2754/- their reference number for that was 57300802, 57667693 & 57669927.

I have booked a ticket from Chennai to Trivandrum on 2 Dec 2015 via Redbus online booking site. They have given me ticket number and travel operator details (Thirumaal Alagu Travels, Ticket # THCV[protected]. I went to the bus operator office on the same day and they said they will not operate the bus due to Chennai Disaster and cancelled the bus.I stood there around 2 hours and informed redbus support centre. Support team told me that they were trying to contact the bus operator and could not connect. Next day I put a mail to Redbus and no response from their end three days, after that I called the support centre and they said wait for another 7 days. I wait another one more week and after that I got a mail from Redbus saying that " As per the discussion with the team, we clarify that they have denied refund claiming that the bus was not cancelled on the day of journey." again I called the support centre and asked about this, support team told me wait for wait for another 24 hours and get a positive response and get the money back. Nothing happened I called again today 16-Dec-2015 talked to Support team Ms Somali, said they will not process the refund and they have confirmed with the bus operator and other passengers the bus was not cancelled. Support case #[protected] Again we called the travel operator TAT and checked with them and they confirmed they were cancelled the bus and refunded the amount who booked the ticket directly at their office. REDBUS IS REALLY CHEATERS AND LOOTING MONEY, THIS IS VERY SHAMFULL AND PITY ON THIS KIND ATTITUDE SUCH A REDICULUS BEHAVE TO PEOPLE.

Dear Sir / Madam, This is to inform you that I booked a ticket - THCG74622752 from Red Bus by my credit card ( ICICI BANK ) name of " Sunil Kumar Arya " Mobile No-[protected], Travelling date was 25th November from Noida TO Aligarh, Seat No-21 ( Male ) Dep time 7: 20 a.m. and Rs. 159.20 deducted from my account . But I cancelled this ticket from my registered email id [protected]@rediffmail.com and some times I received a mail that your ticket has been cancelled and same amount Rs. 199 /- will be refunded in your account within 7 days but it has past very long time . No refund received in my credit card account !!! I received only Rs. 159.20 in my account against previous cancel ticket-THC[protected], From- Aligarh To Noida Dep Time 9:a.m., Seat No- 5 ( Male ) Travelling date[protected] . Now Red Bus Team is saying that we had processed Rs, 199 /- in your Pay U money wallet on[protected] . How can it possible because my travelling date was[protected] and refund process approx 7-8 working days . I have discussed may times with Red Bus and also Pay U Money but no positive response till date . So, I therefore request you to please credit refund amount in my account at earliest possible... Remark- I had discussed with Red Bus Team, Pay U Money many times but no resolution till date . - - Thanks & Regards Yogendra Singh Kushwaha Contact No- [protected]

I have booked a single ticket from NGL to Chennai on 05/12/15 for the travel date 4/01/16. As soon as the payment was made, amount was detected from the account, but it appeared as your amount has been deducted, but the ticket is not booked. It was shown that I will get the refund within 10 days, I even called them and asked, No response till date

I have booked the ticket on 5th dec 2015 and however without intimating me they cancelled the bus and when i visited the boarding point then i came to know that the bus is not running today all this was like a shock to me because it was very urgent for me to reach to the destination but okay then i told them to refund my money as they have previously charged me for this worth rs 1950/- now they are not refunding my money deails: Ticket no: THCV63447694 PNR no: TS-RB22416614LRX/10027/NAGPUR TO AMD Rajkamal Travels Non A/C Sleeper (2+1) 04:15 PM Reporting time 04:30 PM Departure time G :Seat numbers boarding point : c/o sanjay travels dharampeth nagpur and when i requested for refund they mailed me on 5th that Dear Customer, We regret the inconvenience caused to you. This email is to confirm your request, for the refund amount of Rs. 1950/- for the cancelled ticket THCV63447694. We have processed the refund amount of Rs. 1950/- to your card /account on 5th Dec'15. Your bank will process this refund and it may take up to 7 Bank working days to refund your money. In case your account does not reflect this amount, then kindly get in touch with your bank. For all further communication, please remember your reference number is:[protected] [Payment gate way reference number[protected]] Please note: The refund will be in the name of Redbus/Pilani Soft Labs Pvt. Ltd. For additional assistance, please feel free to get in touch with us at [protected]@redbus.in. We hope to serve you again in the future. We value your feedback. This helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience. https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkd...⇄ and you can check this link is also not valid so these guys are just cheating customers and stealing money and i am strange that no action has been made against them means i have every evidence but still i am feeling helpless so please do the needful and please take the necessary strict action against Redbus.in I want the refund as well the compensation for the trouble and time that i have wasted.

Hi, i booked ticket from bangalore to tirupathi, the registration phone.no is [protected], on Nov 10th 2015. the thing is that time bus was not came. and i got my ticket regret cancellation from APSRTC dept.. in that message mentioned like. "you'll get refund amount and T&C applay. I given complaint to Redbus customer also. they told like we will initiate ASAP". this one done lost month only. but still i ddn't get any refund amount from yours.

I had booked a ticket through REDBUS for the first time today(12/12/2015). I had booked a ticket for a Bangalore to chennai Bus of Sangita Bharati travels. The departure time was mentioned as 3.15 PM on 12/12/2015. Redbus had confirmed my ticket and deducted money from my account. I hired a taxi from my hotel and reached the boarding point at Majesty in bangalore half an hour before the specified time. When I went to the Sangita travels office, the operator person who was at the office asked me who I am and what I want. I told him about my ticket. But he said there is no buses available and asked me to cancel my ticket to avail refund. He also asked me to take another bus from shanthi nagar and asked me to pay Rs. 750/-. When I refused to pay, he started to abuse me. He started shouting at me. This was around 2.30 pm. Around 3.45PM, finally one of their representative told me that she had initiated refund. I received a CR no after an hour. CR no:[protected]. I then had to take a cab to shanthi nagar and travel to chennai by SETC bus as there were no other buses available after that.

Sir, I have booked for a bus trip from Bangalore to Calicut on 21/11/2015 for two persons. The transaction was done through payU. But we didn't get the ticket. But the amount was deducted from our bank account. PilaniSoftLab_PayUSBIPGIN- 18/11/15 08:03:09 1, 100.0 Check No :[protected] The given Email ID was : [protected]@gmail.com Please refund the money as soon as possible

Hi Team, Booked bus from bangalore to kukke subramanya on 27 November, and booking got failed but it deducted amount twice from hdfc bank Please refund my amount. Mobile No. [protected] details are here: Date :27 Nov 2015 Desc :[protected]PAYUIBIBOWEBPVTLTD Ref : [protected] Amount : 1, 073.00

I Sourabh Jagdale booked two ticket via redbus.in on 27th November 2015 for the journey from Thane to Nashik. our boarding point was Theen hath naka, Thane. I booked seat of Dolphin Travel House . MY Ticket no: THCQ83265666 & PNR no: 36219917 . ticket no: THCQ32537334 & PNR no: 36222326 . we were two guys going for the INTERVIEW which was on 28th morning .When we reached on boarding point with all documents at 11.45PM(please note the time) I tried to call on given numbers a lot but they didnt pick my call...at last at 12.10PM dolphin travels ([protected])picked my call and said the BUS WAS ALREADY CANCELLED FOR THE DAY !!! CAN ANYBODY IMAGINE ?? AT NIGHT DOLPHIN TRAVELS TELLING ME YOUR BUS IS ALREADY CANCELLED AND WE HAVE INFORMED TO REDBUS ABOUT IT .WE ARE SORRY !!! IT WAS THE WORST EXPERIENCE OF MY LIFE . after some time dolphin travel agent called me to seat in other bus at the last row in corner(seat no.34 &35) They totally trapped us and I didnt have any option.(NOTE-I AM A PERSON WITH BACK PAIN) I want my money back. I booked two seats total cash of 608RS. I DONT UNDERSTAND HOW THEY CAN CHARGE SERVICE TAX ? IF THEY CANT GIVE PROPER SERVICE These bus booking agents dont have any idea of our valued time and journey ! I WILL NEVER EVER TRAVEL BY DOLPHIN TRAVELS AND NEVER BOOK MY SEAT ON REDBUS AT ALL !! PS-i have attached my tickets below -REGARDS, SOURABH JAGDALE [protected]@gmail.com [protected]

I booked my ticket on 16th November, and last moment Volvo from UPRTC got cancelled from their end i immediately called help line for the cancellation process.They first told me to go to the counter and get the refund and then in counter was told that since my ticket was booked online so my ticket will get cancelled online only.I called back Redbus again since then i called more than 9 times but i am only getting time line and different dates but i am still not getting the money refunded. Since then i have neither got any revert from their side nor any calls from them

Hi booked ticket : THCU52222587 User Interface not good to predict which month booked for travel before payment . No assistance and booking cancellation facility available before 12 hours of start of bus. No adjustment of date also. Regards, Shardesh

By mistake Instead of booking journey ticket on 12/12/2015 I have wrongly booked a journey ticket for 29/11/2015 on 28/10/2015 vide ticket number THCR48347653. I cancelled the ticket immediately, till now the amount was not refunded to my account. Get it done immediatley.

My name is ankit gurjar I booked a ticket from red bus.in on 14th Oct 2015 travels name is Paulo travel ticket was from Indore to Pune after I booked I Got a masseg from travel opretor that the bus was cancelled then I called to red bus customer support and he said that the amount will be refund within 4 days but I did not get any refund and I called again then they said amount was already refunded in my bank account on 30th oct but I did not get any refund then I called again they said money was refunded in my payumoney account but I did not get any refund there also . Mail me if you know any kind of solution for this [protected]@gmail.com

Respected sir/madam As i am booked 2 bus tickets of referense id 69485038 from Bangalore to ganavati, in the name of Veeresh Angadi by REDBUS web site, and they immediately deducted amount of rs 1100 through PAYUMONEY, but seats are not allocated by redbus and they said that they will refund that amount within 7 working days, but I don't have anymore amount for further new booking right now, but I have to send my parents today itself to native since one of them are patient who appeared heart surgery recently, so this situation creates very much problem to me, so please solve this problem and take charge on them, so only no one will get problem like me because some time money and time plays very crucial parts in our life no matter how much amount it is. Thank you Manjunath angadi

I have booked the bus ticket november 10 th, 10.00 PM, in SRM Transports with the use of Redbus . But bus driver was not allowed to enter into bus .because they told another person booked the ticket .and driver told me next bus will come check with that bus . I was waiting there at more than 2 hours no bus came .I called the red bus customer care and also SRM transports customer care they
did not pick the call. Then next day i called to redbus asked to refund my money .i am not getting proper response and i dropped many mail they even no response

Ticket Number : THC[protected]

MY NUMBER :[protected]
REDBUS NUMBER : [protected]
SRM TRANSPORTS:[protected]

Here Below Mail Details:
Issue Name: Escalation Desk
Customer mobile/Tin/Case id : [protected]
Date of Journey : 11/10/2015
Date Of Transaction : 11/10/2015
Email ID : sivakarthick.[protected]@gmail.com
CashCoupon number : [protected]
Notes : THC[protected] customer said he has booked the ticket n even got the confirmation msg n mail but when he went to boarding point operator dint allow him to travel he said the seat is booked by other passenger so now customer is asking for the refund amount
Created By: hajira.[protected]@redbus.in
Created E-mail: hajira.[protected]@redbus.in

Hi Salman,
Mr Salman Driver was not enter into bus they already booked the ticket with another person they some another bus will be came i waiting there almost 2 hours there is no bus was came .they told like that i am not responsible i have booked the ticket with u .They not entering into the bus .At that i am trying to call your care no one attend the call and also called SRM Transports care they also no respond what i do .how u close the ticket .
i want the refund money .


On 24 November 2015 at 12:36, CC Escalationdesk wrote:
Dear Customer,

We regret the inconvenience caused to you.

As per the discussion we had with the team concern, we clarify that they have denied refund claiming that seat was confirmed at operator end. confirmed by operator Raghu ([protected])

Hence we regret to state that we will not be able to process your request for the same.

Hoping you will continue your esteemed patronage towards RedBus.in and help us to serve you better.

We look forward to serve you again in future.

We value your feedback this helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience.

https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkd...⇄


Your Ticket-Team
Salman Sharieff
[protected][protected][protected]-
#311, 7th Cross, 3rd Main, Domlur Layout, Bangalore - 560 071
Contact Number :[protected]/[protected]
www.redBus.in
[protected][protected][protected]--

11/11/2015 08:14 - redBus Analytics Console wrote:

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through Red bus.com on 24th NOV2015 to travel from Hyderabad to Bangalore on 24NOV2015 for 1 Member.

Payment was done through Payumoney. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But i received message and mail from...

I had booked a ticket on October 28 2015 and the bus got cancelled due to breakdown or something. I had to book a ticket via another bus through Redbus. Redbus had to refund me the amount for the cancelled trip. I had made payment partially from Redbus wallet and online debit card payment. I got the refund for the amount that was paid via Debit card but the wallet amount was never refunded. Now it has been almost one month. When ever I call redbus they generate a new ticket number and never process it. The worse customer service ever.

I booked bus ticket from redbus with advance payment (Ticket number THC[protected]Date 6-11-15)
And redbus gave me wrong SMS details about BUS Contact number.

That day, Bus didn't came on scheduled time. i wait for it full night on same Boarding point.(I.e. i was alone waiting on road with my luggage from 11-10 PM to 4 AM)
and i tried to call customer call center of redbus but they were not available within those 4 hours.

Redbus spoiled my schedule and that was very miserable .After waiting 4 hours i went off from there.

next day on[protected] i complained about it By customer care. My service request number is[protected].they were talking about my refund at that time.

But till now[protected], Red Bus didn't responded me by sms either by call.
Infect i called them 4 to 5 times, but they are not giving me proper information.
I lost my too much mobile calling balance behind this.

I was not expecting this from redbus.This is totallly .
I was Depressed mentally by redbus service.

Please give me revert back.

regards,
Dhaval koradiya,
[protected]