Red Bus Complaints & Reviews

I booked tickets through redbus app. After deduction of amount tickets won't booked. It's happenes trice in 10 days. No body looks this issue even I called customer service they responding very poorly. I[censored] unable give service please ruled out ur app. I have all evidence with bank proofs . it's worst app I have seen

I had booked a taxi with Oriex travels through red bus from Agra to Delhi on January 11 at 2 p.m. I paid the amount of Rs. 464 and got a confirmed ticket as well. However on the date of travel, I was trying to co ordinate with both Red bus and the cab operator, Oriex travels, but both just harassed me and did not help me. All I wanted to know was the exact pick up point at Taj Mahal ( As Taj Mahal is very huge and I just wanted to know where exactly to stand) and I wanted to cab number plate and contact details of the cab driver, so I could co ordinate and spot the taxi. I was trying since 11:00 a.m in the morning of Jan 11 to get this information, but Oriex travel, kept disconnecting my call and keeping their number busy. At one point when I got in touch with them they said they would text me the details in 5 mins, but did not get in touch nor answered my call till 2 p.m. At 2 pm they message me the drivers mobile, which was switched off. After another 10 mins, I got another sms saying another mobile number. At this time, I was convinced these people have duped me and I have lost my money in this At 2:30pm ( half an hour after the scheduled time for pick up, I got a call from some third mobile number, three times continuously in a span of less than five minutes and that was it) . So in short I was harassed for two hours before scheduled pick up, the pick up was half an hour late, and they did not even wait for 5 mins for me to get back) not to mention they did not answer my call and kept disconnecting my call, even though I just wanted simple and important pick up information. This information was given to me at 2 p.m., that too it was mis information and I was given two different phone number, both did not answer my call and were switched off. Becoz of which I could not cancel my ticket becoz cancellation is two hours before, but these guys kept harassing me up to 2 pm ( which was the pick up time) I could not make my journey becoz of them and now no one is responding to me and giving me my money back. Please beware of both these vendors, RED BUS and ORIEX TRSVELS. They ensure they harass you and do not return your money back . The reference of my ticket number for this unfortunate event was TJ2D38944688 .

First time I'm using this app, worst service, dey costing 1500 for Chennai to cochin in sona travels a/c, feel like travel in mini van, a/c not working, blanket not given, if any one wants to book in redBus see d bus and book... Customer service not good...feel untrusted in redBus... Pls refer and book

Hello, Had very high opinions of redbus, the bus ticket booking portal in India, shattered now when realized the utter dishonesty handling refunds - amounting to cheat, and lack of response - amounting to hiding the cheat. Booked to-and-fro tickets (THDC[protected] for family from redbus from Bangalore to Kodai in AC Sleeper coach. When the day of travel came, the bus was delayed long, and finally a junk came which was not AC. We decided to travel as further bookings were made. Though all the passengers asked for the refund in the difference between AC and non-AC coach and they said it will happen later! There is huge difference in ticket price considering the tickets for a family of 4. We were assured to get a refund for the difference amount, and also created a escalation ticket [Ticket#[protected]] (Call THDC[protected] at redbus for demanding the refund amount. Since escalation ticket got created, till date there is NO response from redbus, sent them multiple email reminders ([protected]@redbus.in AND [protected]@redbus.in) Pity that there is just a shameless silence. This is certainly cheating the customers. Hope Phanindra Sama, who founded redbus, and Prakash Sangam who is CEO are reading these complaints, and initiate to find the wrong in their value system. Social media while amazing to give boost to such start-ups, cheese moves just too fast when such cheat happens, and deliberate silence is maintained. You lost one customer redbus, and am ok you keep my money as charity. May be you need it more than your customer, but this pot only boils once.

I have booked ticket from Chennai to Ongole on 01/01/2016 for journey date 02/01/2016 for SVR Translines through Redbus. Journey has been cancelled by SVR Translines and payment has not been received. Resolve issue on top priority. Regards. L. Narayana Rao Mob : [protected]

I booked a bus ticket from redbus on 01/01/2016 from manali to delhi with kalpana travels volvo bus. I was given seat no. 11 and 12 and the timings were 4:30 pm. When we reached the boarding point and when we got on to the bus we found that our seats were already occupied. We then asked the person there to give us our seats and they told that we have to manage with the last seats. Last seats were not semi sleeper and we paid for semi sleeper plus why should we manage with the seats when we already booked ours. there were other passengers as well and they also had the same problem. We argued and we dint let the bus move. When nothing happened i called manali police telling them abiut this but they told me that there is nobody in the police station except one person as everybody is busy in elections. I called them atleast 10 times and then one policemen did turned up but till then the bus agents already had one lady from the union (i guess) which the policemen already knew and they told us that they cant do nothing, i have to get in touch with redbus. We boarded the bus on the last seats as it was geeting dark and i called the redbus. I told everything to the redbus executive and he told me that he will speak to kalpana travels and then he will call me back . He did called me and said that he has spoken to kalpana travels and they have told him that there was something wrong with the redbus server which he told me was not true as he has discussed with his backend team. So kaplana travels told redbus that this issue was because of redbus servers. He told me that as kalpana is blaming redbus even though it is not true we will take action against kalpana travels and we will give you Rs. 1000 as refund. I have still got the recording and redbus executives words were.. sir inki dawa hum jante hain, inko hata denge to inka bhot nuksaan hoga. you dont worry, you will get the refund. Now after few days i called redbus again and i explained them, now they are saying to me that we spoke to kalpana travels and they are saying that you were given the same seats as booked which is not the case as their own executive told me that kalpana travels said that happened because of the error in redbus servers. I told them i will complaint about you, he said you can complain if you want.

Have booked my Ticket on Dec 20 for a Travel on Jan 16, now when i called the Bus operator to check the boarding address came to know that ticket is not confirmed. Called redbus customer care got a reply that bus is cancelled while the same bus is showing available in all other ticket booking websites. These guys don't have the concern to call your customers and inform that the bus is cancelled.. Imagine if i would have not called customer care in the last moment i would came to know about this pathetic... Horrible customer service facing the same issue second time.. Ticket No - THDF99886624. I dont need a Refund now need a ticket in the same bus.

I had created a new account on red bus and got 51rs as credits. Further i booked my ticket but it was not taken by red bus but the amount is not refunded yet.

After ticket cancelling I received an SMS mentioned as refund will be credited with in 7-10 working day's but it almost 1 month over but payment not received Worst service Paytm is better after cancelling amount get refunded quickly

It's been three weeks but still the ticket fare is not refunded.i called the customer care thrice and every time the answer is "we'll resolve ur issue within 24hrs". No message or update regarding the refund. I need to follow up and call customer care for status. Even the issue is not solved but the ticket is closed bu team. Very bad support from redbus customer care. It seems like no responsibility and their communication is worst with customers.

Hello. It was 30dec when I booked my bus from Delhi to Jaipur from redBus (ashok travels). I got confirmation mail and the amount has been deducted from my account. I was waiting for the bus on bus stop at Karol bagh. My bus was at 6.25pm I waited for the bus there till 8.30pm. I mailed to the customer care mail id at the same time. And I was trying to get in touch of customer care but thy doesn't respond. 😈😈😈😈😈😈

Hi, I am Arun, i have booked a ticket using RedBus on 23rd December 2015 in SMPK travels. PNR number for the ticket is PNR no: TS-RB23401770KVK/69767/bang to cochi and ticket number is THDJ55274238. The bus got break-down and we waited on the road from 4.30 AM to 12 PM and arranged our own transport and left. Please refund the booking amount as i have used my own transport for the journey. The bus operator told us to complaint to the booking authority. I have called RedBus customer care around 10 times and complained the same. Each and every time i am getting the same response from customer support team that your query will be resolved within 6 hours. I waited for 10 days there was no response. Also I complained to superior officers in customer support team on 03-Jan-2015, but getting the same response that your query will be resolved within 6 hours. I don't know what is the use of Customer Support team in RedBus. They are not ready to help the customers or not able to solve their issues. Can anybody please resolve the issue ASAP and refund the amount. Regards, Arun.

Hi Team I have been continuosly calling Redbus team for money refund on the cancellation of my ticket dated 13th december 2015 where the bus operator had cancelled the ticket stating vehicle cannot operate due to breakdown. I was notified through an SMS atleast a call should have been made . I have called the Redbus helpdesk several times and i have to explain them the entire scenario from the beginning . They keep on raising new complaints but my refund has not been processed as of now. The Guy named Shafiq whose number was mentioned in the cancellation message also confirmed that the bus was cancelled. Shafiqs contact number - [protected] I am attaching the snip of the message that i got upon cancellation. The ticket number is THD[protected] Bangalore to chennai AC sleeper 11:35 departure time from silk board 2 seats Amount - rs. 2400. Here are the complaint no's that i have recvd [protected] [protected] [protected] [protected] Hoping to get a response asap

Im manikandan my cash Rs.1865 has been debited on 22/12/15 from chennai to karaikudi travel date 15th jan 2016 but ticket not confirmed. im calling continusly but no response. pls do needful as soon as possible. Manikandan [protected] chennai

Hi Team, Actually I had Planned vacation with my family from 27th Dec. 2015 to 2nd Jan 2016. So initially I booked one ticket for my wife on 27th Dec from Hyderabad to Bestavaripeta, and then 2 tickets on 30th Dec. 2015 for me and for my father from Hyderabad to Bestavaripeta, (Andhra Pradesh) then I planned my return Journey on 2nd Jan.2016 from Bestavaripeta to Hyderabad. The Problem started here, I have selected all three seats on Redbus.in for journey date of 2nd Jan, I also took the Screenshot of same, and made Payment for all 3 tickets, but when I checked the status, I was shocked the Date of Journey was showing as 24th Dec. 2015. How can any one plan a return ticket before reaching the destination. I have called Customer care thrice, all three representatives agreed that it is a Technical Issue, and you would get a call or mail from Redbus regarding the refund of your money with in 24 Hours, now it is over 10 days, I did not get any call or mail from REDBUS regarding the Refund details. Wrong ticket # details : THDK96939438 and THDK98629254, these were showing that tickets were booked on 24th Dec. 2015 due to technical issue it is showing 24th Dec, but these should be for 2nd Jan. 2016. Please see the screenshot attached showing the exact date of journey and seats selected in their Site. Please help me in getting my Money back. My Contact details : +91-[protected] email : [protected]@yahoo.co.in Thanks

Today I have booked a ticket for 1 week later but on submitting all details and paying amount journey date has been changed to todays date so that I could not refund my amount and cancel the ticket. After this I called customer care but of no use. I poured my money in this scrap web application. Later I tested the site very keen and found a problem in it. This is purely application fault and because of that I booked a ticket where I could not cancel or do a journey. I am going to reveal this site error in consumer court if I do not receive any response from redbus in 24 hours.

Booked tickets for 24th December from Hyderabad on AP Tourism bus from RedBus.in site. but on 23rd morning 11AM I got a call from[protected] which is the official number shared in ticket received from RedBus on which the person said that the service is cancelled and refund will be initiated. I have booked tickets for another travels using paytm paying extra amount for last minute booking. On the journey day I was receiving messages from RedBus about journey time and boarding point, I tried reaching all the numbers provided in ticket but in vein. I tried continously for two hours to get some one on line but NO there is no one answering calls. Next day when I called and mailed RedBus they simply said that they dont have any information and hence can not refund the amount. I have shared the screen shot showing that I got a call from the official number. This is simply unethical to cheat me like this and there is no proper contact number where in I can get any information which made me waste 1300/- plus 3 hours of torture trying to contact any of the numbers provided plus these many followups without any information from redbus. Please don't use RedBus.in and get cheated. Regards, Kiran

I have booked a ticket through Red Bus for travel from Chennai to Namakkal on 25/11/2015 by MGM Bus travels(seat No 2) which starts from Koyambedu by 9/15 PM.The A/c through which the ticket was booked, was debited but the ticket was not generated. In this connection I have made two complaints. On 18/12/15, a reply was given by the company that the refund process is initiated and the bank will credit the A/c within 7 working days and they have given the Ref No as:69818978. But even after a lapse of more than 7 working days, the account is not credited. This is unfair and you are violating your promise. Please credit the amount as early as possible. T.Santhi [protected]

I tried to book ticket from Hyderabad to pune on on 03.01.16 through Mobile. While booking I need to provide OTP to complete my payment transaction but I didn't received the OTP due to which i tried after sometime and second time. I recieved error as you hit the breaker. Later I had made my successful transaction using credit card secure pin. Afterwards I found that I received three tickets and amount has been deducted without my concern. Tickets no. TJ[protected], TJ[protected] & TJ[protected]. To cancel unwanted tickets I.eTJ[protected]& TJ[protected] I made a call to customer care(Mr.Rehan) where I insisted acknowledgement no which he refused. I request concern authority to check this malfunctioning of Payment path and correct it and refund me the amount of the balance two tickets immediately. Appreciate your quick and positive action in this regard. Mohd Akram [protected]

Sangu Srikanth Reddy Number : [protected] Journey : Pune to Hyderabad Date : Jan 2nd 2016 Ticket Number : TIN: TJ[protected] PNR:TS-RB23880074HWQ bus agency : Meena Travels (worst travelers ) depature time : 11:00 PM (bus arrived at 12:45 PM) loction : Hadapsar (Pune ) Issue : The travel persons does not provide seat in the bus, even though i showed my ticket, they are not accepted, its very bad situation I lost my day and money because of RED BUS Negligance this is the second time i had issue with redbus . please do not book tickets in red bus its bad service . better to close RED BUS operations instead of doing this type