Red Bus Complaints & Reviews

Booked a hotel in pondichery through red bus. I didn't get any confirmation from red bus but amount of 1286 rs deducted from my acct. I made calls to customer care they were assuring me that i will get back my money with in one week but when i asked for any reference no. for complaint they didn't provide me any complaint no. or reference no. At the day of booking customer care executive was saying your booking is in process and you will get confirmation within 30 min but after one day i didn't get any confirmation an now they are saying your money will be refunded with in a week.

I have booked ticket on[protected].I have canceled my ticket and I have talked with customer care peoples. they are not ready to refund my money. what kind of origination they running. they are totally make fool to peoples. My Ticket NO:THDH26949257

I have booked a ticket from VIKAS TRAVELS for 19th December, 2015 from Delhi to Jaipur at 11:55PM boarding from Dhaula Kuan through Red Bus. But when I reached Dhaula Kuan then there were only 2 buses which were totally full & no space left even for standing in those 2 bus. But I tried to enter in that bus then the driver said that 3 more buses are arriving you should come in that which is fake call by the driver to the passengers who are waiting for those 3 buses. Police vehicle was also present there and we complaint to the police by calling them on 100. Police make arrangement for another bus but unfortunately the bus arranged by police want money Rs.27000 because there were no money given by Vikas travel to the bus agency for carrying passenger of Vikas Travels and the bus owner refused to go until he get the money but ultimately we have to go by HARYANA ROADWAYS BUS at 3:00AM

Hiii.. I had booked tickets from HYD to Nirmal on 7th, As amount deducted from my Account but Ticket not booked. I have already contacted customer care but problem was not resolved till now.

Hello... i have booked today morning tickit nashik to ahmedbad in patel travels at which time is 9:30 AM I didnt get any information of tickit... and money is deducted 609 RS from my account How i will get that refund I want that ... i will not book in red bus anymore.

Am Sajeed Ahamed this is second time am facing same problem they went another route without informing me I was on the time to the stop @ 9.20 and I was waiting here for more then 1hr till 10.30 still i didn't get and then u contacted bus driver he didn't pick the call then after 2 try he picked the call and said he took another route and went and cut the call it's very disappointing in this rain u people provide worst service. I need my money as refund Bus contact no : +[protected] After this mail they created ref no[protected] and i have been tracing them for past 14 days and i called them regarding this they where saying your process is in process and you will receive a confirmation mail from us but no response from them again they are saying wait u will receive in next 7 bank working day after confirmation, worst service i have faced.

With redbus on 17.12.15 i booked for the journey date 29.12.15; Tckt THDC86392669 PNR 4AP46TX ;tredbus issued ticket for the wrong journey date 19.12.15;cancelled Again on 18.12.15 at 09.00 AM i booked for the journey date 29.12.15; Tckt THDD85366483 PNR 3PQZS99 #RB[protected] given by redbus for the wrong journey date 18.12.15; redbus is not allowing to cancell the ticket Proof of Screen shot of requested journey date and the wrong journey date ticket by redbus is taken for producing the same to consumer court as evidence Kindly refund my money at the earliest lest you are fully responsible for the legal consequences for causing loss of money and mental agony Regards T Singaram

redbus has booked ticket on a wrong date Please credit the money back to my account as I have not asked for this date Proof of date of request .ie 29.12.15 is got by screen shot of request page. proof of wrong date ticket by redbus is also got by screenshot The mistake done by redbus is causin mental agony Hereafter if I ask for a particular date, redbus will give ticket for a different date Hence, redbus web page is totally collapsed. Red bus, be carefull hereafter while booking bus tickets ask for the customer for confirmation on date before proceeding to payment. Regards T Singaram Booked on 17.12.15 Tckt THDC86392669 PNR 4AP46TX for 29.12.15 journey ; ticket given for the date 19.12.15; cancelled Again Booked on 18.12.15 Tckt THDD85366483 PNR 3PQZS99 for the date 29.12.15 journey; ticket given for the date 18.12.15 ; redbus is not allowing to cancel the ticket; refund of money requested since redbus booked the journey date wrongly

Hi, I have tried to cancel the tickets before cancellation, but unable to reach any hotline numbers. even i have tried through whats up, but no use. Then i have tried calling no response even after 20 attempts. Then finally i cancelled the ticket. As per the flood relief cancellation policy 100% are not refunded. Then I called and asked Chennai number, they ask me to send email regarding this. But the problem is during the those days in Chennai complete mobile network problem and only internet was working. Then how it is possible. Ticket no: THCX43899795 PNR no: MJTFC4MDE72 Saturday, December 5, 2015

I had booked online ticket of Sahajanand Travels from Red Bus. Vadodara to Mumbai on 7.12.2015. Ticket no: THD[protected]; PNR no: 36662171, departure from Pandya bridge Vadodara on 10:30 PM, bus was not came to location. i tried to contacted person, no reply from them. i take another bus.my request for refund is refused by Red bus.

Dear Team, Please find attached bank statement highlighted yellow stating that on 4th Dec 2015 while I was trying to book my travel ticket through redbus it was not booked but amount deducted against attached reference/Txn no. Then I immediately made contact at[protected] there I got confirmation that my ticket is not booked yet the amount is in between and this will go for refund only within 7 Days. Now it has been completed almost twelve days and the amount has not been refunded please do the needful.

I was booking from Bangalore to Hyderabad and revert the on return same too on 3/12/2015 & 6/12/2015 amount was deducted from a/c reference number [protected], [protected] & [protected] and total amount to return back from redbus - ₹2754/- their reference number for that was 57300802, 57667693 & 57669927.

I have booked a ticket from Chennai to Trivandrum on 2 Dec 2015 via Redbus online booking site. They have given me ticket number and travel operator details (Thirumaal Alagu Travels, Ticket # THCV[protected]. I went to the bus operator office on the same day and they said they will not operate the bus due to Chennai Disaster and cancelled the bus.I stood there around 2 hours and informed redbus support centre. Support team told me that they were trying to contact the bus operator and could not connect. Next day I put a mail to Redbus and no response from their end three days, after that I called the support centre and they said wait for another 7 days. I wait another one more week and after that I got a mail from Redbus saying that " As per the discussion with the team, we clarify that they have denied refund claiming that the bus was not cancelled on the day of journey." again I called the support centre and asked about this, support team told me wait for wait for another 24 hours and get a positive response and get the money back. Nothing happened I called again today 16-Dec-2015 talked to Support team Ms Somali, said they will not process the refund and they have confirmed with the bus operator and other passengers the bus was not cancelled. Support case #[protected] Again we called the travel operator TAT and checked with them and they confirmed they were cancelled the bus and refunded the amount who booked the ticket directly at their office. REDBUS IS REALLY CHEATERS AND LOOTING MONEY, THIS IS VERY SHAMFULL AND PITY ON THIS KIND ATTITUDE SUCH A REDICULUS BEHAVE TO PEOPLE.

Dear Sir / Madam, This is to inform you that I booked a ticket - THCG74622752 from Red Bus by my credit card ( ICICI BANK ) name of " Sunil Kumar Arya " Mobile No-[protected], Travelling date was 25th November from Noida TO Aligarh, Seat No-21 ( Male ) Dep time 7: 20 a.m. and Rs. 159.20 deducted from my account . But I cancelled this ticket from my registered email id [protected]@rediffmail.com and some times I received a mail that your ticket has been cancelled and same amount Rs. 199 /- will be refunded in your account within 7 days but it has past very long time . No refund received in my credit card account !!! I received only Rs. 159.20 in my account against previous cancel ticket-THC[protected], From- Aligarh To Noida Dep Time 9:a.m., Seat No- 5 ( Male ) Travelling date[protected] . Now Red Bus Team is saying that we had processed Rs, 199 /- in your Pay U money wallet on[protected] . How can it possible because my travelling date was[protected] and refund process approx 7-8 working days . I have discussed may times with Red Bus and also Pay U Money but no positive response till date . So, I therefore request you to please credit refund amount in my account at earliest possible... Remark- I had discussed with Red Bus Team, Pay U Money many times but no resolution till date . - - Thanks & Regards Yogendra Singh Kushwaha Contact No- [protected]

I have booked a single ticket from NGL to Chennai on 05/12/15 for the travel date 4/01/16. As soon as the payment was made, amount was detected from the account, but it appeared as your amount has been deducted, but the ticket is not booked. It was shown that I will get the refund within 10 days, I even called them and asked, No response till date

I have booked the ticket on 5th dec 2015 and however without intimating me they cancelled the bus and when i visited the boarding point then i came to know that the bus is not running today all this was like a shock to me because it was very urgent for me to reach to the destination but okay then i told them to refund my money as they have previously charged me for this worth rs 1950/- now they are not refunding my money deails: Ticket no: THCV63447694 PNR no: TS-RB22416614LRX/10027/NAGPUR TO AMD Rajkamal Travels Non A/C Sleeper (2+1) 04:15 PM Reporting time 04:30 PM Departure time G :Seat numbers boarding point : c/o sanjay travels dharampeth nagpur and when i requested for refund they mailed me on 5th that Dear Customer, We regret the inconvenience caused to you. This email is to confirm your request, for the refund amount of Rs. 1950/- for the cancelled ticket THCV63447694. We have processed the refund amount of Rs. 1950/- to your card /account on 5th Dec'15. Your bank will process this refund and it may take up to 7 Bank working days to refund your money. In case your account does not reflect this amount, then kindly get in touch with your bank. For all further communication, please remember your reference number is:[protected] [Payment gate way reference number[protected]] Please note: The refund will be in the name of Redbus/Pilani Soft Labs Pvt. Ltd. For additional assistance, please feel free to get in touch with us at [protected]@redbus.in. We hope to serve you again in the future. We value your feedback. This helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience. https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkd...⇄ and you can check this link is also not valid so these guys are just cheating customers and stealing money and i am strange that no action has been made against them means i have every evidence but still i am feeling helpless so please do the needful and please take the necessary strict action against Redbus.in I want the refund as well the compensation for the trouble and time that i have wasted.

Hi, i booked ticket from bangalore to tirupathi, the registration phone.no is [protected], on Nov 10th 2015. the thing is that time bus was not came. and i got my ticket regret cancellation from APSRTC dept.. in that message mentioned like. "you'll get refund amount and T&C applay. I given complaint to Redbus customer also. they told like we will initiate ASAP". this one done lost month only. but still i ddn't get any refund amount from yours.

I had booked a ticket through REDBUS for the first time today(12/12/2015). I had booked a ticket for a Bangalore to chennai Bus of Sangita Bharati travels. The departure time was mentioned as 3.15 PM on 12/12/2015. Redbus had confirmed my ticket and deducted money from my account. I hired a taxi from my hotel and reached the boarding point at Majesty in bangalore half an hour before the specified time. When I went to the Sangita travels office, the operator person who was at the office asked me who I am and what I want. I told him about my ticket. But he said there is no buses available and asked me to cancel my ticket to avail refund. He also asked me to take another bus from shanthi nagar and asked me to pay Rs. 750/-. When I refused to pay, he started to abuse me. He started shouting at me. This was around 2.30 pm. Around 3.45PM, finally one of their representative told me that she had initiated refund. I received a CR no after an hour. CR no:[protected]. I then had to take a cab to shanthi nagar and travel to chennai by SETC bus as there were no other buses available after that.

Sir, I have booked for a bus trip from Bangalore to Calicut on 21/11/2015 for two persons. The transaction was done through payU. But we didn't get the ticket. But the amount was deducted from our bank account. PilaniSoftLab_PayUSBIPGIN- 18/11/15 08:03:09 1, 100.0 Check No :[protected] The given Email ID was : [protected]@gmail.com Please refund the money as soon as possible

Hi Team, Booked bus from bangalore to kukke subramanya on 27 November, and booking got failed but it deducted amount twice from hdfc bank Please refund my amount. Mobile No. [protected] details are here: Date :27 Nov 2015 Desc :[protected]PAYUIBIBOWEBPVTLTD Ref : [protected] Amount : 1, 073.00