Red Bus Complaints & Reviews

I booked a ticket on 4th November 2015 from Delhi to Lucknow. I had the most horrible experience i've ever had.

The bus departure timing was 10:30 PM from Anand Vihar. I left from my place at 8:40 keeping traffic into consideration. I mid of my way at 9 i got a call from a guy stating that you have booked a ticket with us and we want you to come early as the bus will leave before time. I said the timing was 10:30 PM how can bus leave early and still i agreed that alright i come before time. i reached the departure place and found that the bus has already left, I asked the guy were is the bus he said it is at petrol pump you go there. I somehow reached the petrol pump and boarded the bus.

I went in asking for were is the seat number which was on my ticket, on which I got a reply that there is no seat number here you can sit anywere.

I asked the driver to refund the balance payment n I will go sitting. They started fighting that it is not in our hand.

The driver and his group they were DRINKING (HARD DRINKS) in the bus as well.

I request redbus to please take action upon this and refund the complete amount.

As not only I had a bad experience n missed the bus, I faced a loss of work as well.


I sent this mail on 5th november 2015, n no action is taken upon it yet.

I have had bookedbooked online ticket for two passengers having ticket number THBX38465328 for journey on the date 6th November 2015 from goa to pune by paying amount 1650 by debit card. But after booking the ticket I realised that I wanted to book the ticket for the journey on 7th Nov.instead of 6th. So I had cancelled the ticket on 3rd. And booked another ticket by paying another 1650 Rs. After cancellation of ticket I have got SMS that the refund of Rs. 1460 will be credited within 7 days. But even after 16 days I have not received any refund.

Nov 5 I have booked tickets in red bus app... Unfortunately tickets not confirmed bt amount was debited in my a/c..m contact redbus customercare and they said amount was refund successful plz contact Payumoney customer care...so plz refund my amount... Already 10 days gone... My Payumoney Transaction id[protected].plz refund my amount same account...

I booked a ticket from pune to shirdi on 04-15 ticket no THBP65223379 which was cancelled by travel agency at last moment and were promised that the money would be refunded within 7 days. but till date it has not been refunded and the the customer care is very pathetic and unresponsive. Even the operator informed the service has been cancelled but there is no proper response. Hope REDBUS looks into the matter earnestly and does not trouble passengers like this. Regards, Priyanka Palve

Dear concern

I have booked tickets online by red bus .in when I have reached on terminal bus was not there called on red bus & upsrtc provide me details . They are not helping me.
Now they didn't refund my money please help

Re: Re: Manish Singh - Complete Your Booking Now to Badaun #RB[protected]

I have booked my ticket on 6/11/15 to travel from Bangalore to belgaum on 9/11/15 through redbus I have booked Paulo travel ac sleeper at 10:30. On 9/11/15 at 6:30 pm 2 hours before bus departure I receive message that my ticket has been cancelled due to some uncertainty. I called to redbus operator to find out what actually has happened they told to that due to brake fail in the bus due to which bus has been cancelled I told to the operator its ok now please book another ticket ac sleeper of same price for me as it is emergency for me i have to go today only I can't book another ticket at last moment has there are limited bus with high price with backside seats I have back problem I can't travel in sitting bus and I don't want backside seat the operator has refused to book my ticket the operator told that they don't have authority and I called Paulo travel even they told same thing. They told they will refund my money back in 7 working day. What kind of service it is at last minute cancellation of ticket and not booking another ticket and refunding the amount immediately..

R GIRIDHARAN, #59/F, 3rd Avenue, Banu Nagar, Pudur, Ambattur, Chennai.
Just 30 minutes back, I have booked the online Bus ticket through Redbus Chennai to Hyderabad by Kavery Travels (AC Volvo) Dept. Time 19.00 Hrs @ Koyambedu Chennai on 14.11.2015 and return ticket booked by Parveen Travels AC., Mercedes Benz Dept. Time 21.30 Hrs boarding @L.B. Nagar, Hyderabad on 15.11.2015.
I Have paid through my IOB Net Banking Account Total Rs.2, 687.60 Paise and money debited. But the ticket is not booked yet. Kindly confirm my booked ticket or refund the amount immediately.

My name is Shiva i Booked two tickets from Madurai to Chennai on 1st of November 2015. i got a call from Thangam travels on 1st of November 2015 around 7.30 pm that bus got cancelled.. so i called red bus to ask for refund. they are simply telling that bus in not cancelled they cannot refund the money. i want my refund.. i have all the call recording proof. please help me to get my refund contact name:; K.SIVA contcat number: [protected] bus ticket number: THBU74727572

Hi Team - I am much worried on the experience i had with redbus and their service provider (Apple Bus) for the ticket # THBZ79459535. I am about to get my bus yesterday (11/06/2015) @ 11:20 PM and to get its current location status - I called them @ 11:00 PM. By then, they are telling me that the bus has not been scheduled. Its very annoying for me to call them and know the status of the bus being cancelled. As per the schedule, the bus must have been started by 09:15pm @ the source. They might have informed us if the bus was really cancelled due to technical issue, but these guys are cheating redbus and its customers. I am shocked to see redbus defending such kind of service providers and asking me to arrange for alternate travel @ the midnight.

Originally the bus was not cancelled, instead they sold the ticket in private for 1000 bucks and left the redbus customer uncared and fooled.

As a result, for being the redbus customer - I lost Rs.1500 to reach my destination and above all with pain @ untime. I am totally unconvinced and feeling bad for the most unfair thing happened..

Ticket no-THB[protected] PNR no: TS-RB20386558FQT/52259/Chennai to Bangalore . I booked the ticket on redbus app, and when as the bus was cancelled.There should be a refund of cash in my account, but no refund took place, even after I lodged a complaint to redbus and having given assurance about the refund. Please help.

Please find the attached ticket from Bangalore to Hyderabad on Oct 26, 2015 booked through Red Bus for ticket details.

On Oct 26, 2015, one person called from the bus operator, Kaleswari Travels and informed that my scheduled bus was under breakdown and my bus changed to Hitech. There was no proper info or message regarding the bus number or anything.

I came to the boarding point at 10.15 pm while the bus departure time is 10.45 pm. I am continously contacting the numbers given on the ticket while none of them responded. I was confused regarding the change of bus and there was no proper guidance.Finally after repeated attempts, one of the person received my call at 11.25 pm and he told that the bus changed to New Dhanunjay Travels and the bus also have arrived.

In the morning after i woke up at around 7.30am, to my utter shock and surprise the bus of New Dhanunjaya Travels was at Jadcherla and the bus driver and helper ranaway keeping the bus aside. Many of the passengers lost their belongings. I lost Rs.3000/-. They are not receiving the phone calls and finally we have to go to Hyderabad in another bus which is very far.

Is this the kind of service given to customers? If this is the case I will never use Red Bus and also advise my friends and relatives regarding the same. This is the worst experience and ill treatment meted out to customer.

Kindly take necessary action against the bus operator and refund my ticket amount.

Hi, I would like to file petition through the consumer forum, because of no response from the redbus services. redBus Ticket - THBD92438322 Someone Pavan Chintapalli (red bus service manager) agreed to pay the amount, but not yet paid. Not at all responding to my mobile and also tried with couple of other numbers. Their site says, "tickets booked from their site are refundable", but so far not happened. Transport services which are not registered in practical are placing their services through redbus, and redbus encourages those fault activities. Asked for list of registered transport services and MoU between the transporters and redbus, But no reply. Still struggling to get the list.

I had booked 5 tickets through DUTT KRUPA TRAVELS from pune to surat before one and half month of travel date. And just before 10 days travel agent called me and told that bus is cancelled and money will be refunded.And for further queries i should talk with redbus and not the travel agent. when called to redbus they were completely negligent and did not find themselves responsible for any inconvenience caused to the passengers. they were not willing to help in any matter and moreover they even didnt provide us with alternative travel option. firstly, the tickets booked before one and half month costed me 700 each and now the same travel costs me about 1200 for each ticket. why would i book ticket before one and half month if at the end of the day i have to book again for almost double rates. secondly, why is redbus not responsible for any inconvenience caused to its customers. if the travel agency says that you need to talk with redbus as you have booked tickets through it and redbus says that we cannot do anything.. who is responsible for such inconvenience? thirdly, we would have booked tickets before one half month only because the travel was so important to us. so at the very last moment when the prices have hiked we are left with no option but to book tickets with higher price again using the same redbus platform.(so double commission by redbus) fourthly, when talked with two phone operators of redbus and a person from higher authority they provided the same reasons and excuses of not doing anything about it and not responsible for anything. then why have you created such a platform for the customers if they arent responsible for any damn thing? fifth, the money to be refunded will be the same amount that is 700*5 = 3500. so, extra money will be paid by us for the same tickets and nothing that we get back for the hiked prices of the bus rates. is this some kind of strategy? so that the customers are bound to pay high ticket rates when the prices of tickets are hiked during season time. this is truly unbearable. travel date 6 november registration in name of pratik kotadia travelling from pune to surat we just want our tickets replaced by any other available bus with the same amount we had paid earlier.

WIth respect of above subject, I have a redbus cash coupon of Rs:807.50 tried to redeem by booking bus ticket but couldn't after contacting redbus customer care came to know this facility been withdrawn and he suggested to contact redbus support team, i have sent a mail regarding the issue and relevant details but so far not got any updation and response on this. I have sent reminder mail 2-3 times .requesting you to kindly consider and help me out to get back my money . Thank you Reference Number #RB[protected] Cash Coupon ID:CHAA9TZZLO3D Coupon Value : Rs 807.50 Expiry Date: 13 Mar 2016 Name:pradeep salian Mob:[protected] Mail id: [protected]@yahoo.com

This complaint regarding my redbus trip hi, i always use to book the tickets though REDBUS APP but bad luck 2 monts back i was booked the ticket but it was very painful when i got to know that i dont have any bus to travel in which i have booked we have done the Booking u can check previous history and 1 more thing there is 2 Hosangadi one is Kerala and other one is kerala hosangadi u can see in your app and its not the customer mistake which was done always we use to book through same APP and same route but this time operator was changed u can investigate with other operator whether Hosangadi is from MOODABIDRI or Kundapur now how can customer know which operator has saved his boarding point this is very clear your also mingled with operator and blaming, if it my mistake i can accept now what should i do for this response u are there to give Customer service ..

Tried booking ticket on 28th October 2015 to Dindigul for an amount of Rs.570/-. the amount got deducted for Rs.470/- after Rs.100 discount which I paid thru payu money. But the ticket was not booked and got a message and email from redbus saying my amount will be credited within 7 days. Till date havent received the refund and no response when I tried contacting them over phone.

I have booked a ticket from Chennai to Trichy on 01.10.2015. Booking time is 07:54 PM departure time is 10:45 PM. PNR number of the ticker is: M7BGDF2 When I boarded the bus at 10:30, the authorised person in the bus told me that the ticket is blocked by the travels and my seat number 18 is sold to some other walk in passenger. I showed them I have booked ticket and received SMS and showed them my ticket. The travels agent informed that Red Bus had opened the ticket which we blocked for our purpose and it is sold now. I said I do not know such things as they are your internal matters and I asked them to give me my seat. I am supposed to travel in SBT Travels. Bus No. is TN45 BC 6427 ( Air Conditioned Bus) The travel agent convinced me by saying he will give seat in some other bus. As I want to go to Trichy immediately I accepted it. But he gave me a seat in Non-AC bus ( Bus No. TN 04 K 0429), I asked for refund, because I paid 850 rupees for travelling in AC bus but he allotted me a ticket in Non-AC bus. The Non-AC bus I travelled met with an accident near Villupuram around 03:00 AM on 02.10.2015. Fortunately all passengers are escaped without any major injuries. I got another local bus on the way and reached Trichy around 08:30 AM When I contacted the SBT Travels for Refund they asked me to contact Red Bus. But there is no response from Red Bus. I am going to file a compliant in a legal forum so that I will get my refund and compensation.

Team, I am a FRUSTRATED customer of REDBUS. I had booked tickets from hyderabad to goa on paulo travels. Details below THAB42928786 P[protected]/H91 Paulo Travels 07:15 PM Sep 30, 2015 4(M), 3(M), 6(F) Rs.10402 The bus operator called at 11pm and said bus is cancelled when the scheduled time was 7pm. I have not yet received the bus refund amount status. For the below ticket Goa to Hyderabad THAB74756487 39E370/SL335 Kesineni Travels 05:00 PM Oct 3, 2015 L1LB(M), L2LB(M), U1UB(F) Rs.7920 -- The bus operator called and said bus was cancelled. i have not yet received any OTP to send it for any refund. The customer care number you provided is not picking up. And finally i booked return ticket from goa to hyd. Details below - redBus mTicket - Goa to Hyderabad THAT77933532 P[protected]/H91 Paulo Travels 05:15 PM Oct 3, 2015 20(M), 24(F), 23(M) Rs.8502 Rs.8477 Rs.25 -- As i was not ready to travel with paulo travels again for the dumbest service.i tried for cancellation on 1st Oct. But i was not able to cancel from the ios app. I tried calling customer care but around 3-4times it was busy and i could not able to contact your customer care. I have tried my best to cancel this ticket but lost hope from your side. Iam not in a position to lose money where i was no way related because of the techincal issues from yourside. And when i discussed with your customer care they asked me to write this big mail. I love redbus a lot of your service but i am worried if i would lose my trust towards you. I have already complained in facebook redbus page.

We booked name of Somashekhar Bulla on 6th Oct 15 from Sindhanur to Bangalore and ticket ticket number is TIN:THB[protected], PNR:TS-RB20236995 SNY/248158/RAI-MAN-SIR-BALLARI-BNG 555 WITH MEENAKSHI TRAVELLS. AFTER SOME TIME WE RECIEVED MESSAGE, 'Dear Passanger, today bus is cancelled due to break down onile will refund ur full amount' www.meenakshibus.com. after that we checked meenakshi number about seat number U7 and they some other names. immediately we booked with Sugama with redbuss only. since yestarday i am wasting my time & patience with sending mail & reaching with customer care number, there is no response. redbuss customer care is very worst and i am loosing my believness about Redbus & PayUmoney.

This is to inform you all that I had booked my ticket from Hyderabad to Goa for the 1st of October, 2015(Ticket reference no.- THAK[protected] in Akbar travels but were seated on a different bus called newdhanunjaya . the bus was supposed to leave 630 in the the evening but it left at 10.30 in the night. They stopped for two for 1-2 hours on the way(apart from dinner and breakfast) for no apparent reason and what surprises me the most is that the driver did not know the ways in Goa and drove us around for more than an hour extra to find his way. He dropped us off at 3.15 in the afternoon at Panjim, Goa instead of 9.30am. We lost most of our day because of no actual reason but simply the ignorance of the driver, the bus attendant and the travel agency (Akbar travels). I demand a refund for my tickets from Redbus as I had booked my ticket through them.