Red Bus Complaints & Reviews

This complaint regarding my redbus trip hi, i always use to book the tickets though REDBUS APP but bad luck 2 monts back i was booked the ticket but it was very painful when i got to know that i dont have any bus to travel in which i have booked we have done the Booking u can check previous history and 1 more thing there is 2 Hosangadi one is Kerala and other one is kerala hosangadi u can see in your app and its not the customer mistake which was done always we use to book through same APP and same route but this time operator was changed u can investigate with other operator whether Hosangadi is from MOODABIDRI or Kundapur now how can customer know which operator has saved his boarding point this is very clear your also mingled with operator and blaming, if it my mistake i can accept now what should i do for this response u are there to give Customer service ..

Tried booking ticket on 28th October 2015 to Dindigul for an amount of Rs.570/-. the amount got deducted for Rs.470/- after Rs.100 discount which I paid thru payu money. But the ticket was not booked and got a message and email from redbus saying my amount will be credited within 7 days. Till date havent received the refund and no response when I tried contacting them over phone.

I have booked a ticket from Chennai to Trichy on 01.10.2015. Booking time is 07:54 PM departure time is 10:45 PM. PNR number of the ticker is: M7BGDF2 When I boarded the bus at 10:30, the authorised person in the bus told me that the ticket is blocked by the travels and my seat number 18 is sold to some other walk in passenger. I showed them I have booked ticket and received SMS and showed them my ticket. The travels agent informed that Red Bus had opened the ticket which we blocked for our purpose and it is sold now. I said I do not know such things as they are your internal matters and I asked them to give me my seat. I am supposed to travel in SBT Travels. Bus No. is TN45 BC 6427 ( Air Conditioned Bus) The travel agent convinced me by saying he will give seat in some other bus. As I want to go to Trichy immediately I accepted it. But he gave me a seat in Non-AC bus ( Bus No. TN 04 K 0429), I asked for refund, because I paid 850 rupees for travelling in AC bus but he allotted me a ticket in Non-AC bus. The Non-AC bus I travelled met with an accident near Villupuram around 03:00 AM on 02.10.2015. Fortunately all passengers are escaped without any major injuries. I got another local bus on the way and reached Trichy around 08:30 AM When I contacted the SBT Travels for Refund they asked me to contact Red Bus. But there is no response from Red Bus. I am going to file a compliant in a legal forum so that I will get my refund and compensation.

Team, I am a FRUSTRATED customer of REDBUS. I had booked tickets from hyderabad to goa on paulo travels. Details below THAB42928786 P[protected]/H91 Paulo Travels 07:15 PM Sep 30, 2015 4(M), 3(M), 6(F) Rs.10402 The bus operator called at 11pm and said bus is cancelled when the scheduled time was 7pm. I have not yet received the bus refund amount status. For the below ticket Goa to Hyderabad THAB74756487 39E370/SL335 Kesineni Travels 05:00 PM Oct 3, 2015 L1LB(M), L2LB(M), U1UB(F) Rs.7920 -- The bus operator called and said bus was cancelled. i have not yet received any OTP to send it for any refund. The customer care number you provided is not picking up. And finally i booked return ticket from goa to hyd. Details below - redBus mTicket - Goa to Hyderabad THAT77933532 P[protected]/H91 Paulo Travels 05:15 PM Oct 3, 2015 20(M), 24(F), 23(M) Rs.8502 Rs.8477 Rs.25 -- As i was not ready to travel with paulo travels again for the dumbest service.i tried for cancellation on 1st Oct. But i was not able to cancel from the ios app. I tried calling customer care but around 3-4times it was busy and i could not able to contact your customer care. I have tried my best to cancel this ticket but lost hope from your side. Iam not in a position to lose money where i was no way related because of the techincal issues from yourside. And when i discussed with your customer care they asked me to write this big mail. I love redbus a lot of your service but i am worried if i would lose my trust towards you. I have already complained in facebook redbus page.

We booked name of Somashekhar Bulla on 6th Oct 15 from Sindhanur to Bangalore and ticket ticket number is TIN:THB[protected], PNR:TS-RB20236995 SNY/248158/RAI-MAN-SIR-BALLARI-BNG 555 WITH MEENAKSHI TRAVELLS. AFTER SOME TIME WE RECIEVED MESSAGE, 'Dear Passanger, today bus is cancelled due to break down onile will refund ur full amount' www.meenakshibus.com. after that we checked meenakshi number about seat number U7 and they some other names. immediately we booked with Sugama with redbuss only. since yestarday i am wasting my time & patience with sending mail & reaching with customer care number, there is no response. redbuss customer care is very worst and i am loosing my believness about Redbus & PayUmoney.

This is to inform you all that I had booked my ticket from Hyderabad to Goa for the 1st of October, 2015(Ticket reference no.- THAK[protected] in Akbar travels but were seated on a different bus called newdhanunjaya . the bus was supposed to leave 630 in the the evening but it left at 10.30 in the night. They stopped for two for 1-2 hours on the way(apart from dinner and breakfast) for no apparent reason and what surprises me the most is that the driver did not know the ways in Goa and drove us around for more than an hour extra to find his way. He dropped us off at 3.15 in the afternoon at Panjim, Goa instead of 9.30am. We lost most of our day because of no actual reason but simply the ignorance of the driver, the bus attendant and the travel agency (Akbar travels). I demand a refund for my tickets from Redbus as I had booked my ticket through them.

Date - 5th Oct 2015. Client- Chamunda Travels. Incident: Just because of some commission and money they stop bus at very worst place for dinner . they did not provide us a single bowl and not even water itself . it was too worst place. cost was touching like 5 star hotel and i was feeling that i am in Jail. top of that driver was so rude and countinously saying to talk to redbus because they have their cut over there. Red Bus must shame on such uneghical behaviour with their customes.

I have called red bus on several occasions and they are not in a state to provide me a refund. It's been more than a month since I am behind for the refund. I request you people please do not book tickets through red bus. Really we need to act and shud business of such a company The bus was booked for purple travels and they have also processed the refund but red bus is holding the money Red bus makes business in this way by not refunding money and holding with them Please do not use their service. You shall face a lot of problems as I am one here Hope this helps all

I had booked a ticket from delhi-kashmere gate to rishikesh for yesterday night.The Bus no. UP65AT0444 of AG travels was been booked for the same. First of all there was an issue of allotment of seat no 37 to three different passengers..then came the issue with the ac of the bus which did not consists of locks due to which the bus was extra chilled and was unbearable to stay .Then the bus was in such high speed that we the passengers at back seat was bumped every now and then into the seat or the fan which was really hurting. And the last one was out of control which is this that at haridwar the bus suddenly stopped and they started shouting that we have reached haridwar and they did not convey correctly that the passengers of rishikesh has to get down of the bus as they will be sent in a different bus because this bus will not go to rishikesh..so there was lot of confusion due to which four passengers including me didn't get what's happening and we did not get out of the bus. When we got to know wht was happening we told them that we have left here only so they said OK we will adjust you all in any roadways bus and brought us to bus stand..from there they said come with us and when we all get down they suddenly disappeared and ran away with the bus. We were left at haridwar bus stop without any arrangements done for reaching haridwar neither we were given our money back for that..these people are frod and I strongly suggest not to board any red bus i[censored] want a comfortable journey.

Shameful to say we have organisations like red bus who deduct money by fraud means and don't book tickets over and above they don't tell you for 10 days...After that they offer ticket with double cost ...The company should be disbanded for fraudulent business ...Shame on Red bus

I booked a ticket on 20th Sept and the journey is on 21st Sept., my bus was cancelled by service provider(dhanunjaya travels) and the was not yet refunded till date, at least i wasn't given any intimation regarding refund intitiation ...even when i was trying to reach them on their customer service number they were too busy such that they cannot even ans a call

This is regarding bus ticket booking from redbus mobile application. I was trying to book a bus ticket on 11.09.2015 from redbus mobile app. While making the payment the amount was debited from my a/c but the ticket was not booked. This was happened twice, For the second time I approached to their support team so they booked the ticket for me for the second transaction, however for the first failed transaction the money has been debited from my account but the ticket was not booked now its been 20 days redbus is not refunding my money. I am having the reference no. for failed transaction which is 50113683. As per the refund policy i have waited for more than 10 days but the amount has not been refunded.I have been continously calling the customer support desk but every time they ask for 24 hours time but dont refund the money.Its been 20 days now my money has not been refunded. Kindly help me with it. My contact no is [protected]. Thank you for your help Regards, Shivi Suhane

I have tried to book a bus ticket on 30.09.2015. While making the payment (credit card) the amount was debited in my a/c but the ticket was not booked. This was happened twice (second time I confirmed from their support team, that things won't fail again), I hereby attached the error message shown on your site. Also, I got a same message in my mail id and mobile. The payment details are shown below for your reference
trip id : 63604013.
trip id : 63606601.
amount : 900 + 875
Date: 30/09/2015
Please arrange to refund the amount to my account at the earliest.

Recently(24-SEP-2015) I booked a ticket from Bangalore to Vizag(Anakapalli) through REDBUS. The Bus was supposed to come at 5-15 pm from Marathalli and it was broke down. I waited for 2-30 hours and called up the REDBUS call center to cancel the ticket. In the middle of the conversation, they disconnected the call.(FIRST TIME) with no response.

At 8-45 pm, the Bus Driver(VRL TRAVLES) called ( exactly after 3-15 hours from the scheduled start) to find me at teh bus stop . I told that I cancelled my ticket with REDBUS since it was too late and not sure whether the journey could happen or not.

Again I called(SECOND TIME after an hour) the REDBUS, they just noted down the request for cancellation and told that email would be received in 6 hours regarding the refund of money. but this didnt happen.

Again, (THIRD TIME on next day), I called teh call center, again they asked for the problem despite the complaint number i told them. Finally same old response I received (the email would be recevied in 6 hours).

After 5 days (FOURTH TIME), I called the REDBUS callcenter, again they told the sweet answer that Bus was broke down and it made it to complete the journey after some time and finally concluded that money can not be refunded.

And this is not the first time, It happened for me with REDBUS. I admit that real time problems can happen with any bus and at any time. But its the responsibility of the ONLINE vendor to deal with in case of any issue.

RED BUS is simply a stupid ONLINE vendor nothing else. MY sincere advice to ALL is better book with direct bus vendor rather than approaching this STUPID online portal (WWW.REDBUS.IN)

its simply mere waste of time and energy to deal with REDBUS incase you come up with any issue regarding the BUS TRAVEL.

TIN: THAN62469795
(REDBUS TIN)

DATE: 24-SEP-2015

FARE: 1479-00 INR

thanks!

Hi All, I have booked online 2 ticket from redbus for 23rd september 2015. Bus didn't arrived at boarding point and bus operator didn't arrived at boarding point. They made some alternate arrangement which I was not informed. While boarding some other bus driver asked me to pay against the seat as I will be getting refund from redbus. Now both are denying to pay me the refund. 1. Did bus operator informed about alternate arrangement to customer. Ans: No 2. At boarding point alternate bus operator asked for money against seat. Ans: Yes 3. At boarding point did alternate bus operator allowed customer to board the bus against present ticket of Sahara Travels Ans: No 4. Who told customer about refund of the online ticket Ans: Alternate bus operator

I have Booked Bus from Aluva to Bangalore via redbus.com on Sunday, July 5, 2015, Below are the ticket Details : Ticket no: TH7W32586824 PNR no: TS-RB16928798YNV/22394/ERKN-BLR Bus Operator : Nila Travels Total Fare :Rs. 1, 500 On Just previous day of the journey, i got a call from a lady (She told she is from Nila Travels ) i have been informed that, This bus is cancelled due to some technical issue, so please book another Bus for your journey, also they will be giving the refund of full amount with in 2 week to the same account from where the Booking is done (i did payment via redbus.com using my HDFC netbanking ). After long time since there is no refund i called redbus customer care and asked about it, then they told, refund is not yet initiated, because i did not requested for that..!!! Then they raised request from their end for refund of the same and told that it will be done in 2 - 3 week of time. Refund Request # RB[protected] . Now i could see that they have closed this refund request stating, that the request must be done with in 10 days of the journey date..!! My question is : 1. If that is the case why the Bus operator told me that the credit will happen automatically to the account since the bus is cancelled.! 2. If the Bus is getting cancelled by the Operator, why the People should run behind redbus/Operator for the refund, as they are well aware that the money should be given back to the customer. Please help me in this..

Today I have booked ticket from red bus by axis bank credit card but I did not received my ticket sms or email from your side as well from Hans travel so I want my money refund as soon as possible. Really this web site cheating with customers. Other wise I will go consumer forum for complaintshivkumar narware
[protected]

We have booked 4 (Four) tickets from your site on 21st Sept. We have to travel on 22nd Sept., 2015 from Pune to Ahmedabad Patel A/C Multi Axis Sleeper ; Reporting time 6.35 PM at Wakhade Wadi. TIN : THAJ63258566 ; PNR 33695482. On[protected], at about 3.00 P.M., there was a call from Patel Travels, Pune (mobile no. [protected]) that the particular Volvo bus is cancelled. You have to cancel that booked tickets and re-book for another bus. Immediately I called to inquire about this call to your Pune office[protected]. The operator said that he will inform me within one hour. But there was no response after two hours. constantly I have called to your helpline no.[protected], but there was not any satisfactory answer...they were not sure about cancellation of the Patel Travel Bus and intimate in short time. At 6.30 Mr. Gyaneshwar form Pune Helpline said me that still the intimation of cancellation of Patel Travel Bus is received but I may travel by another bus and he has informed this matter to Higher authority...my booked amount Rs.4908/- will be repaid surely. After that very inconveniently we have traveled from Pune to Ahmedabad and at noon time on 22nd September, 2015 on my mobile phone [protected], I received SMS about feedback for the journey which was not made in reality. I am frequently book ticket from your site but this experience is very much bed..shocking...not expected. I really surprise about your confidentiality and services. pl. respond me as early as possible on my moblie [protected] and e-mail: [protected]@yahoo.co.in and repay Rs. 4908/- (whole amount refund) otherwise I have to take another action. Dr. Kalpesh Parikh Principal, Sheth M N Science College, Patan

Booked tickets from redbus of Saini Travels from Nagpur to Hyderabad and return ticket also. Payment was deducted from account but ticket not booked.but Saini have my record for the same. I called Redbus helpline as well as Saini around ten times in three hours, but nobody helped .

Respected sir, It's here-by inform that i have bought a bus ticktet on Tanuku-Bangalore Wednesday, September 9, 2015. But, in time I cancelled the ticktets. In the redbus site it is showing that amount is refunded but not acutally came to my account. Details are as follows: Ticket no: THA[protected] PNR no: 753EBD/VL157