Red Bus Complaints & Reviews

I Sourabh Jagdale booked two ticket via redbus.in on 27th November 2015 for the journey from Thane to Nashik. our boarding point was Theen hath naka, Thane. I booked seat of Dolphin Travel House . MY Ticket no: THCQ83265666 & PNR no: 36219917 . ticket no: THCQ32537334 & PNR no: 36222326 . we were two guys going for the INTERVIEW which was on 28th morning .When we reached on boarding point with all documents at 11.45PM(please note the time) I tried to call on given numbers a lot but they didnt pick my call...at last at 12.10PM dolphin travels ([protected])picked my call and said the BUS WAS ALREADY CANCELLED FOR THE DAY !!! CAN ANYBODY IMAGINE ?? AT NIGHT DOLPHIN TRAVELS TELLING ME YOUR BUS IS ALREADY CANCELLED AND WE HAVE INFORMED TO REDBUS ABOUT IT .WE ARE SORRY !!! IT WAS THE WORST EXPERIENCE OF MY LIFE . after some time dolphin travel agent called me to seat in other bus at the last row in corner(seat no.34 &35) They totally trapped us and I didnt have any option.(NOTE-I AM A PERSON WITH BACK PAIN) I want my money back. I booked two seats total cash of 608RS. I DONT UNDERSTAND HOW THEY CAN CHARGE SERVICE TAX ? IF THEY CANT GIVE PROPER SERVICE These bus booking agents dont have any idea of our valued time and journey ! I WILL NEVER EVER TRAVEL BY DOLPHIN TRAVELS AND NEVER BOOK MY SEAT ON REDBUS AT ALL !! PS-i have attached my tickets below -REGARDS, SOURABH JAGDALE [protected]@gmail.com [protected]

I booked my ticket on 16th November, and last moment Volvo from UPRTC got cancelled from their end i immediately called help line for the cancellation process.They first told me to go to the counter and get the refund and then in counter was told that since my ticket was booked online so my ticket will get cancelled online only.I called back Redbus again since then i called more than 9 times but i am only getting time line and different dates but i am still not getting the money refunded. Since then i have neither got any revert from their side nor any calls from them

Hi booked ticket : THCU52222587 User Interface not good to predict which month booked for travel before payment . No assistance and booking cancellation facility available before 12 hours of start of bus. No adjustment of date also. Regards, Shardesh

By mistake Instead of booking journey ticket on 12/12/2015 I have wrongly booked a journey ticket for 29/11/2015 on 28/10/2015 vide ticket number THCR48347653. I cancelled the ticket immediately, till now the amount was not refunded to my account. Get it done immediatley.

My name is ankit gurjar I booked a ticket from red bus.in on 14th Oct 2015 travels name is Paulo travel ticket was from Indore to Pune after I booked I Got a masseg from travel opretor that the bus was cancelled then I called to red bus customer support and he said that the amount will be refund within 4 days but I did not get any refund and I called again then they said amount was already refunded in my bank account on 30th oct but I did not get any refund then I called again they said money was refunded in my payumoney account but I did not get any refund there also . Mail me if you know any kind of solution for this [protected]@gmail.com

Respected sir/madam As i am booked 2 bus tickets of referense id 69485038 from Bangalore to ganavati, in the name of Veeresh Angadi by REDBUS web site, and they immediately deducted amount of rs 1100 through PAYUMONEY, but seats are not allocated by redbus and they said that they will refund that amount within 7 working days, but I don't have anymore amount for further new booking right now, but I have to send my parents today itself to native since one of them are patient who appeared heart surgery recently, so this situation creates very much problem to me, so please solve this problem and take charge on them, so only no one will get problem like me because some time money and time plays very crucial parts in our life no matter how much amount it is. Thank you Manjunath angadi

I have booked the bus ticket november 10 th, 10.00 PM, in SRM Transports with the use of Redbus . But bus driver was not allowed to enter into bus .because they told another person booked the ticket .and driver told me next bus will come check with that bus . I was waiting there at more than 2 hours no bus came .I called the red bus customer care and also SRM transports customer care they
did not pick the call. Then next day i called to redbus asked to refund my money .i am not getting proper response and i dropped many mail they even no response

Ticket Number : THC[protected]

MY NUMBER :[protected]
REDBUS NUMBER : [protected]
SRM TRANSPORTS:[protected]

Here Below Mail Details:
Issue Name: Escalation Desk
Customer mobile/Tin/Case id : [protected]
Date of Journey : 11/10/2015
Date Of Transaction : 11/10/2015
Email ID : sivakarthick.[protected]@gmail.com
CashCoupon number : [protected]
Notes : THC[protected] customer said he has booked the ticket n even got the confirmation msg n mail but when he went to boarding point operator dint allow him to travel he said the seat is booked by other passenger so now customer is asking for the refund amount
Created By: hajira.[protected]@redbus.in
Created E-mail: hajira.[protected]@redbus.in

Hi Salman,
Mr Salman Driver was not enter into bus they already booked the ticket with another person they some another bus will be came i waiting there almost 2 hours there is no bus was came .they told like that i am not responsible i have booked the ticket with u .They not entering into the bus .At that i am trying to call your care no one attend the call and also called SRM Transports care they also no respond what i do .how u close the ticket .
i want the refund money .


On 24 November 2015 at 12:36, CC Escalationdesk wrote:
Dear Customer,

We regret the inconvenience caused to you.

As per the discussion we had with the team concern, we clarify that they have denied refund claiming that seat was confirmed at operator end. confirmed by operator Raghu ([protected])

Hence we regret to state that we will not be able to process your request for the same.

Hoping you will continue your esteemed patronage towards RedBus.in and help us to serve you better.

We look forward to serve you again in future.

We value your feedback this helps us to stay in touch with your needs and to improve our service. Click the link below to share your email experience.

https://docs.google.com/a/redbus.in/spreadsheet/viewform?formkey=dG1wYWtzSXJDWkd...⇄


Your Ticket-Team
Salman Sharieff
[protected][protected][protected]-
#311, 7th Cross, 3rd Main, Domlur Layout, Bangalore - 560 071
Contact Number :[protected]/[protected]
www.redBus.in
[protected][protected][protected]--

11/11/2015 08:14 - redBus Analytics Console wrote:

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that i booked online tickets through Red bus.com on 24th NOV2015 to travel from Hyderabad to Bangalore on 24NOV2015 for 1 Member.

Payment was done through Payumoney. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But i received message and mail from...

I had booked a ticket on October 28 2015 and the bus got cancelled due to breakdown or something. I had to book a ticket via another bus through Redbus. Redbus had to refund me the amount for the cancelled trip. I had made payment partially from Redbus wallet and online debit card payment. I got the refund for the amount that was paid via Debit card but the wallet amount was never refunded. Now it has been almost one month. When ever I call redbus they generate a new ticket number and never process it. The worse customer service ever.

I booked bus ticket from redbus with advance payment (Ticket number THC[protected]Date 6-11-15)
And redbus gave me wrong SMS details about BUS Contact number.

That day, Bus didn't came on scheduled time. i wait for it full night on same Boarding point.(I.e. i was alone waiting on road with my luggage from 11-10 PM to 4 AM)
and i tried to call customer call center of redbus but they were not available within those 4 hours.

Redbus spoiled my schedule and that was very miserable .After waiting 4 hours i went off from there.

next day on[protected] i complained about it By customer care. My service request number is[protected].they were talking about my refund at that time.

But till now[protected], Red Bus didn't responded me by sms either by call.
Infect i called them 4 to 5 times, but they are not giving me proper information.
I lost my too much mobile calling balance behind this.

I was not expecting this from redbus.This is totallly .
I was Depressed mentally by redbus service.

Please give me revert back.

regards,
Dhaval koradiya,
[protected]

I have tried to book ticket for 21/11/2015 and 22/11/2015 through online twice through red bus for travel from lucknow to delhi. During which my account number was twice debited for rs.1099/- and 857/- And for rs.1099/- Transaction the ticket was not booked but red bus executive called me and booked the ticket with 899/- for 21-11-15 rupees and informed me reaming amount I will get as coupon from redbus for 1099/- and other 857/- transaction will be directly credited to my account.

But Money was not refunded till date and also I didn't get red bus coupon also even I called twice to their customer care .

And also they booked the ticket for sleeper seat but while boarding bus guys given me normal seat..They are not responding at all.

Plz have a look into this.

Regards
Atul Dixit ([protected])

I have booked one ticket on Oct 20th for AC semi sleeper bus.but they provided AC seater push back.
More than an month i asking about this issue . Every time i am getting mail and asking feebback only.. they dont care about the complaints what we raised.
I raised issue on 11/11/2015 - case id[protected]. Even this week goen.nothing progress on thier side.

Beware of Redbus, bzc After booking if you ask question to Travels, they simply answers we are correct, you can ask redbus.but redbus they dont care about such a things
RedBUS will calls you only when if your booking transaction got break, bzc they want money. :)

Other Improtant thing redbus customer care is not free.So i lost & wasted my money by call redbus customer care.

plz Beware of Redbus and Travels they show in site.

I booked a bus on Redbus.in for travel to Ahmedabad to Bhuj. The website clearly mentioned departure at 10:20 and arrival at 04:05. I had a flight at 6:25 but when I got on the bus they told that the bus I booked was discontinued without any information to me due to which I could not board my flight as the bus was scheduled to reach at 6.

I booked a ticket on 4th November 2015 from Delhi to Lucknow. I had the most horrible experience i've ever had.

The bus departure timing was 10:30 PM from Anand Vihar. I left from my place at 8:40 keeping traffic into consideration. I mid of my way at 9 i got a call from a guy stating that you have booked a ticket with us and we want you to come early as the bus will leave before time. I said the timing was 10:30 PM how can bus leave early and still i agreed that alright i come before time. i reached the departure place and found that the bus has already left, I asked the guy were is the bus he said it is at petrol pump you go there. I somehow reached the petrol pump and boarded the bus.

I went in asking for were is the seat number which was on my ticket, on which I got a reply that there is no seat number here you can sit anywere.

I asked the driver to refund the balance payment n I will go sitting. They started fighting that it is not in our hand.

The driver and his group they were DRINKING (HARD DRINKS) in the bus as well.

I request redbus to please take action upon this and refund the complete amount.

As not only I had a bad experience n missed the bus, I faced a loss of work as well.


I sent this mail on 5th november 2015, n no action is taken upon it yet.

I have had bookedbooked online ticket for two passengers having ticket number THBX38465328 for journey on the date 6th November 2015 from goa to pune by paying amount 1650 by debit card. But after booking the ticket I realised that I wanted to book the ticket for the journey on 7th Nov.instead of 6th. So I had cancelled the ticket on 3rd. And booked another ticket by paying another 1650 Rs. After cancellation of ticket I have got SMS that the refund of Rs. 1460 will be credited within 7 days. But even after 16 days I have not received any refund.

Nov 5 I have booked tickets in red bus app... Unfortunately tickets not confirmed bt amount was debited in my a/c..m contact redbus customercare and they said amount was refund successful plz contact Payumoney customer care...so plz refund my amount... Already 10 days gone... My Payumoney Transaction id[protected].plz refund my amount same account...

I booked a ticket from pune to shirdi on 04-15 ticket no THBP65223379 which was cancelled by travel agency at last moment and were promised that the money would be refunded within 7 days. but till date it has not been refunded and the the customer care is very pathetic and unresponsive. Even the operator informed the service has been cancelled but there is no proper response. Hope REDBUS looks into the matter earnestly and does not trouble passengers like this. Regards, Priyanka Palve

Dear concern

I have booked tickets online by red bus .in when I have reached on terminal bus was not there called on red bus & upsrtc provide me details . They are not helping me.
Now they didn't refund my money please help

Re: Re: Manish Singh - Complete Your Booking Now to Badaun #RB[protected]

I have booked my ticket on 6/11/15 to travel from Bangalore to belgaum on 9/11/15 through redbus I have booked Paulo travel ac sleeper at 10:30. On 9/11/15 at 6:30 pm 2 hours before bus departure I receive message that my ticket has been cancelled due to some uncertainty. I called to redbus operator to find out what actually has happened they told to that due to brake fail in the bus due to which bus has been cancelled I told to the operator its ok now please book another ticket ac sleeper of same price for me as it is emergency for me i have to go today only I can't book another ticket at last moment has there are limited bus with high price with backside seats I have back problem I can't travel in sitting bus and I don't want backside seat the operator has refused to book my ticket the operator told that they don't have authority and I called Paulo travel even they told same thing. They told they will refund my money back in 7 working day. What kind of service it is at last minute cancellation of ticket and not booking another ticket and refunding the amount immediately..

R GIRIDHARAN, #59/F, 3rd Avenue, Banu Nagar, Pudur, Ambattur, Chennai.
Just 30 minutes back, I have booked the online Bus ticket through Redbus Chennai to Hyderabad by Kavery Travels (AC Volvo) Dept. Time 19.00 Hrs @ Koyambedu Chennai on 14.11.2015 and return ticket booked by Parveen Travels AC., Mercedes Benz Dept. Time 21.30 Hrs boarding @L.B. Nagar, Hyderabad on 15.11.2015.
I Have paid through my IOB Net Banking Account Total Rs.2, 687.60 Paise and money debited. But the ticket is not booked yet. Kindly confirm my booked ticket or refund the amount immediately.