Red Bus Complaints & Reviews

Redbus.in lists the buses which are not being properly inspected. I happened to book a bus on Aug 23rd with the ticket number TH9M65757683. Below I list the issues one by one. 1. The bus arrived at the pickup location after 1 hour. 2. The driver was drunk. We handed him over to the local police at Thanjavur. So, someone else told that he is the owner of the travels(Karthik Ramu Travels) and drove the bus promising that he will arrange a driver at Kumbakonam but he didn't. 3. The bus was hit on a lorry around 3.00 A.M. and we all were dropped at the place of accident and the driver/owner didn't pay refund or arrange any other mode of transport. So, we had to spend our own money to return to Chennai. 4. There was NO Emergency Exit on the bus we traveled and the only main door was jammed due to the accident so we had to jump through a broken glass window out of it. 5. When asked redbus.in they say that they inspect the buses before they list. 6. When raised a request with redbus.in they rejected the refund request stating that the journey date is over. 7. I wanted to talk to some higher authority from redbus.in regarding this since the issue were not resolved for more three weeks now. I requested for the appellate authority's contact which is not listed on their website but the senior executive Mr. Balakrishna told that there is no appellate authority or any senior authority I could talk to and he will address my issue within 24 hours. But now it's been more than a week since Mr. Balakrishna (balakrishna.[protected]@redbus.in) promised me and he never called. There was not even an email revert.

Redbus.in lists the buses which are not being properly inspected. I happened to book a bus on Aug 23rd with the ticket number TH9M65757683. Below I list the issues one by one. 1. The bus arrived at the pickup location after 1 hour. 2. The driver was drunk. We handed him over to the local police at Thanjavur. So, someone else told that he is the owner of the travels(Karthik Ramu Travels) and drove the bus promising that he will arrange a driver at Kumbakonam but he didn't. 3. The bus was hit on a lorry around 3.00 A.M. and we all were dropped at the place of accident and the driver/owner didn't pay refund or arrange any other mode of transport. So, we had to spend our own money to return to Chennai. 4. There was NO Emergency Exit on the bus we traveled and the only main door was jammed due to the accident so we had to jump through a broken glass window out of it. 5. When asked redbus.in they say that they inspect the buses before they list. 6. When raised a request with redbus.in they rejected the refund request stating that the journey date is over. 7. I wanted to talk to some higher authority from redbus.in regarding this since the issue were not resolved for more three weeks now. I requested for the appellate authority's contact which is not listed on their website but the senior executive Mr. Balakrishna told that there is no appellate authority or any senior authority I could talk to and he will address my issue within 24 hours. But now it's been more than a week since Mr. Balakrishna (balakrishna.[protected]@redbus.in) promised me and he never called. There was not even an email revert.

I have booked a bus from red bus as i had booked a volvo but at the departure point it is not a volvo and not at all in good condition, after this as mentioned in the ticket arrival point is rishikesh he refuses and said bus will be arrived at haridwar. This is very disappointing to me and some strict action has to be taken against the firm. BUS NO. - Up 2t 0749

Dear M/s Red Bus Services, I have booked ticket of Delhi to Katra on 25.08.2015 of Journey selecting date 12.09.2015 but after ticket I found that the ticket journey date has been changed to 25.08.2015 Suddenly I booked another ticket for the same date and this ticket is showing correct Date of journey is 12.09.2015. This type of problem I am facing second time in your website (Same problem happened with on 08.05.2015 Bhopal to Nagpur ticket refer below mail), kindly find out the rout cause for the same so that nobody will suffer as me. Requesting you to kindly REFUND my deducted charges as 1259 Rs for wrong ticket ( Ticket no-TH9P[protected] made by Redbus.in Wrong ticket enclosed for your further reference. Kindly let me know status of refunds and how this mistake has occurred. How irrisponsible you are… Kindly do the needful so that people can trust on you ( today I lost overall trust from your website).

I booked a ticket, through redbus.in from mumbai to bangalore for a journey to be undertaken on 29 August 2015. The Bus was from Geepee Travels, the details of the ticket are as under TIN :- TH9R87783387 PNR :- AGB9F4M1 the bus number was as sent to me on SMS was NL01B0891 Firstly the bus arrived more than 1 hour late and Secondly the AC of the so called Air-Conditioned bus was not working. Knowing fully well of no arrangement for ventilation in a closed AC bus nothing was done by the bus operators other than the fake promises of getting it fixed at the next big stop which never happened, which led to a great deal of inconvenience, and also suffocation to all the passengers. I sincerely urge and request you to take serious action against the bus operators and the site itself for not checking the credibility of the operators before recognizing it.

I have booked ticket from redBus.in on 24/08/2015 for 10:00 PM but the bus was got cancelled by travel. I have raised cancellation request to redbus, they told me that travel denied to refund. then I called travels, they told that they have already send cancellation report to redbus, then I again sent a mail to redbus, again reply was same. My Details are given below: Passenger Name : Praveen Kumar DOJ : 24/08/2015 10:00PM Ticket No : TH9N74269268 Redbus Token No : #RB[protected] PNR : TQVQ6UR Travels : Sai Ganraj travels Seat : 9(M) Total Fare Paid : 400

Sir I booked two tickets for trevelling from Lucknow to Delhi through Red Bus (R.S Yadav Travels).Sir Firstly the start point of bus was specified as Piccadily Hotel but when we reached there the traveller took us 35 km through a auto rickshaw where we found the bus.Moreover when we reached Kanpur the bus was stooped by the police for checking and then was seized by them due to improper papers of the bus.We were left alone in middle of the journey at 2 a.m.No alternative arrangements were made.The person whose contact number was provided during booking stooped receiving the phone.When we asked about the money they said it will be refunded but no refund has been made. How can Redus specify such a fraud travellers. I want my Refund back and a strict action against R.S Yadav Travels. Ticket No TH9Q79636469 PNR G4TQDY4 Thanking You

Dear Sir/Madam, i am javeed,[protected] i will booking a bus ticket in payu Rs 250+250 total Rs500 but unfortunately the transaction was failed the amount was not refunded so please refund my amount TRANCATION NO:[protected], another trancation no is[protected]

I was trying to book a bus ticket from Bnagalore to Pune for Journey Date 29-Aug-2015. But ticket booked for the same date i.e. 16th Aug-2015. I called red bus executive they told me i can't cancel the ticket as per their policy. I was in pune so there is no point to book the ticket the ticket for the same day from Bengalore to Pune. This is not possible at all. I asked them many times is there any way to cancel the ticket or postponed my journey date but they told me only one thing they can't help me out on this. This happened because of technical fault and on top of that they were not helping me to cancel or postponed the ticket. Then i called to VRL operator as i booked ticket with them. They told me if i can try before 4 hours leaving the bus they will do that. My question is that why they hide this information. If they are made these kind policy then their licence should be cancelled to hide this important information.

I really had a very very bad experience with red bus. I think these are bunch of fraud people running the show. The main business is to cheat the customers. On 7th Aug I booked two tickets to travel from Bangalore to Hyderabad. The booking was confirmed. I received a call from the bus operator stating the bus had an accident and can not travel. I immediately called to Red bus and stated the problem. Red bus asked me to book for another bus and money will be refund in 7 days. I have already called 20 times. They are having a toll customer care (already spent 300 rs in the call, refund amt 2780). Till now my money has not refund . Now every time I call red bus they are making a new excuse. When I call today, they are saying no complain is raised till now...

We booked AC Bus Ticket through RedBus - Carnival Holidays Mumbai Starting from Borivali West return. In the morning the Bus with without Air Condition upon complaining they asked us to adjust according to situation. After that they changed the Bus having in Dadar we had to wait under bright sun for 30 to 45 minutes. They only covered four sight seance excluded Siddhivinayak Mandir, Haji Ali etc. covered only Musuem, Gateway of India, Boot Ghar, 3D Show, Mahalakshmi Mandir only . Where as it should have covered hanging garden, and other important land marks in mumbai. They charged INR 1200.00 extra for entry fees which is very high compared to actual charges. They have cheated us. We want our half money back for inaccurate trip. Contact [protected] or [protected]

Its been almost 2 weeks i dint even get my money i booked two tickets to goa and unfortunately i had to cancel them they sent me a mail that they will be refunding within 7 working days . Your booking trip id for this ticket is 58106068 Ticket details: Ticket number (TIN): TH[protected] From: Hyderabad To: Goa Date of journey: Thursday, August 6, 2015 Travels: SVR TOURS And TRAVLESSSS TRAVELS Bus type: Volvo A/C -Multi Axle Semi sleeper (2+2) Boarding time: 06:00 PM No of seats: 2 Seat number: 48, 47

I booked a bus ticket from bareilly to Delhi for 22nd August on 17th August..The money was deducted from my bank account but the ticket was not booked. There was just this message from the site "The payment was collected But seat could not be booked due to an error. Please call customer care on [protected].Your payment reference no. Is 59441571." I contacted the customer care but the problem was not resolved, they said that someone concerned would call me in a while. Please resolve this problem. My mobile number is [protected]

I had booked ticket from Secunderabad to Rajahmandry in Kaveri Travels for 18.07.2015, Ticket no: TH8A72743733, PNR no: KAVERI2607176-SPECIAL-RJY. And same day before 4 hours i.e. 18.07.2015 at Apprx 2.00PM cancelled ticket no. TH8A72743733. but did not claim to me my refund amount till date

I booked a ticket from Ranchi to Patna with "Prithivi Tours And Travels Pvt Ltd" on 11 Aug, today at 02:52 pm I received a message on my registered mobile that "Due to unavoidable reasons the bus for your trip dated[protected] has been cancelled". I checked with Prithivi Travels and they also said that bus is not running on 16 Aug, hence my PNR(JVPPQHA) is still showing confirm instead of cancel, and he said they can't arrange any alternate and I'll get my refund in four days. Well this is not at all acceptable since it has not been cancelled from the customer end and then why should customer wait so long for his refund. All my concern is arrange an alternate before 16 Aug or refund the booking amount ASAP. I am not going to book another ticket with you guys, since this kind of situation is waste of money and time. AGAIN I received some calls from Red-Bus Executives, First thing is they called and verified my issue and disconnected the call and doesn't even bother to call again. I made the call back and discussed my issue but they said we are not responsible for such issues. If your ticket get cancelled by the service provider not a concern of Red-Bus and could raise your refund request that will take 7 days to reflect in your account. It was around 20 min call and cost me more the 20 rupees, another decimate. I believe you guys forget that I am a customer of Red-Bus. Received a call at around 8 O'clock too, he also did the same thing and disconnected and never called. Your executives are not at all eligible enough to make calls to customers, not even their seniors(can't believe they called themselves seniors). They were not able to handle the customer nor able to give a reasonable answer. Personally I didn't like their behaviour, ethics and presence. I want my ticket to be cancelled. And refund right away. Also would like to suggest, I know Red-Bus, not your listed service provider. If any problem occurs Red-Bus should take responsibility and give customer a better services. Answering Red-Bus is not responsible for this, not responsible for that, ... BLA BLA... is not at all professional ethics.

On july 28 i have booked a ticket from vijayawada to hyderabad in green line travels using the RED BUS website. I arrived on time at the boarding point, but for my surprise bus didn't stop there after waiting for half an hour i called the operator asking about bus where about after 10 mins he called me back and said the bus left the point without stopping there. i asked him the reason for not picking me. He said that the drivers number was switched off that's they didn't pick me. This is the response given to me and he said we will process the refund in 2 days. I have waited for 3 days but he didn't respond properly. That's why i have mailed to Red BUS on July 5 stating the same and they have responded me that they have called the operator & he accepted that the mistake was on his side and stated that they have done the refund, the amount will be refunded in 7 days. After 10 days i have again mailed them but no one responded regarding the issue. So, i have called the REDBUS care seeking the reference number for amount payed by them. But for surprise they responded the next day stating that they have called the operator now & he haven't accepted that the mistake was not from his side & he said that i am not on time at the boarding point. After seeing that mail i have responded them with the previous mail & the reference number but, they are not at all responding for the mails. I have attached all the mail conversation with the RED BUS. Initially i was least bothered about the refund but after seeing the behaviour of the red bus i am asking for the refund which they have promised by them so that this will be like a lessson for them too.

I had very bad experience with ‪#‎redbus‬ first time i booked a ticket and that bus was cancelled at last point and after 4 four months also i didn't get my refund. frown emoticon Details Are below Pune - Mumbai Monday, March 2, 2015 Ticket no: TH3Z86856795 PNR no: 0315-AV79836 Purple Metrolink Volvo A/C (2+2) 10:35 PM Reporting time 10:50 PM Departure time 42 Seat numbers Boardings point details Hinjewadi Bridge-Unity Travels Location Hinjewadi Bridge-Unity Travels Landmark Hinjewadi Bridge-Unity Travels Mr Pankaj Bijlani Seat No.42 Total Fare :Rs. 350

Hi, I booked a tkt from Udumalaipet to Bangalore in non-ac sleeper for 19th July 2015. (PADMESH TRAVELS) The boarding time was 9.30pm and they informed us that bus broke down & it will take 30 min to provide another bus. They kept on changing the time from 9.30pm to 11pm. When I called at 11pm they were least bothered to answer my call also. They rejected my call thrice. I was stranded on the road along with my friends (4 girls) and all the shops were closed. Finally they came at 11.30pm by city ride bus and asked us to board that bus, when I asked the bus we booked was sleeper not the city ride bus, then they said rudely that you have to board this bus else leave. I CAME SEATING IN CABIN NEXT TO DRIVER FULL NIGHT AWAKE

I have booked ticket from Eluru to Nellore on 23/07/15 by red bus to Sree Kaveri Travels. The Bus Departs by 10.30 PM. I reached boarding point by 9.45 pm. and wait till 2.00 midnight. i didnot get any confirmation call by operator Side. so i called red bus toll number. they gave me one local number [protected] and he doesnot lift the phone. I search by net and get driver number, he tell me that there are no booking from eluru and given his accountant number [protected]. he simply tell me if there is driver number on ticket. i tell no and he tell me that you will never get refund and spoke rashly and didnot lifting the phone. I wasted time and money in this incident, so i request you to take necessary actions in this regarding. in this view i am providing the bus ticket i have purchased

I (nazir) booked ticket for my UNCLE from Visakhapatnma to Guntur today (23July) amount got deducted but ticket not booked. I know well that amount gets refunded with span of 7 working days but same thing my uncle does not know. My sincere request is please call to my uncle number [protected] and convey the same. Ref no 56836879.