Red Bus Complaints & Reviews

Dear Sir! i want to tell that i had booked through red bus bus no, GJ18AZ9094 which changed the bus without informing and also changed sheet number lady's ride is very upset please you take action otherwise i will take legal action

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R

Rakesh Dhangar

from Vadodara, Gujarat

Oct 18, 2022

Write to inform My ticket
Dear customer, Your bus journey details. Baroda To Ashta (Mp) Bus No: GJ-18-AZ-9094, PNR: 108178, Seats: 23, Departure: 10:45 PM, Boarding: Pandya Bridge Shree Rajdeep Travels (Pickup Van/Bus), Address: NEAR PANDYA BRIDGE, Contact number: [protected] [protected], Driver details: Sanju Bhai, [protected], Thanks. For exclusive offers use our Android App https://tinyurl.com/4vfzdzhw - DEEP TRAVELS

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Website: Red bus

Hi
I was unable to cancel the ticket
I bolke ticket from tirupur to Sivakasi
My plan was changed so i need to cancel the ticket
It shows that due to operator police ticket cannot be cancelled
Booking date : Oct 16

Nov 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 17, 2022

Updated by Hari555 Will this be sorted or not?

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a bus ticket from red bus app on 02/10/2022 from guwahati to Silchar. the bus company was jagannath travels. when it reached its halfway in Ludrymbai, Meghalaya, we stopped for our lunch at 01:00pm. when we hoped into the bus again at 01:30pm; the driver said they were having some minimal repairs to be done on the bus so that it functions smoothly. So we waited. Then till 04:00 pm neither the driver was telling us anything nor they were arranging an alternative bus for us. There were 10 girls on the bus for whom the place was not safe enough to stay. i contacted Red bus help, but they also denied to help us in anyway. i had the most terrible journey that day just because of the inefficiency of Red Bus team and Jagannath Travels.

Nov 23, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 25, 2022

Verified Support

Hi,
Greetings from redBus!

Thank you for your time on the call. As discussed we believe your concern has been addressed to your satisfaction. We have also shared the updates via email to your registered email id.

Regards,
Team redBus.

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Address: janki nagar bahrich road infront off cold storage gonda up

Website: Pradeepjai. [email protected]

Dear sir,
I have book a rail tecket but tecket not book and deducted my amount 3033 rupees. So plz refund my payment. My contact number [protected] email I'd -pradeepjai.[protected]@gmail.com
Rs.3, 033.60 spent on your Credit Card ending 5870 at redbus on 15/10/22. If this Trxn. wasn't done by you, click https://sbicard.com/DisputeRaise - SBI Card

Nov 23, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 15, 2022

Updated by Pradeepjaiswal Rs.3, 033.60 spent on your Credit Card ending 5870 at redbus on 15/10/22. If this Trxn. wasn't done by you, click https://sbicard.com/DisputeRaise - SBI Card

Oct 15, 2022

Updated by Pradeepjaiswal Plz refund

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had purchased slipper tickets from redbus but was put on a sitting bus while returning from Puri to Kolkata. The bus made an unschedule stop at a nasty slum area filled with dangerous people who forced us to get off the bus. They said a sleeper bus was going to come and pick up up. This was totally unplanned and we were uninformed. We waited for more than 1 hour for the next bus to come in the middle of the road with all our luggage. In the mean while our orthopaedic cushion and costly headphone was stolen by someone in the bus. The seat was damaged and it cut my arm and blood was coming out. There was no sleeper seat even though we paid for it.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked tickets from pune to sangli with ticket no 44882526 translation id[protected]
Not reflecting in the app and system as well. This bus did not arrived at time so didn't traveled. so wanted to cancel but couldn't.

Nov 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 15, 2022

Updated by samdeep.kirad Not resolved

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked three tickets at Saini Travels from Pune to Nagpur on 14/10/22 from red bus app. I and my two friends missed the bus due to some unavoidable medical situation. We called the bus operator many times to wait some time that we are about to reach but the bus left. After some time the bus operator called me and told that they will cancel our tickets at their end and refund option will be available at the red bus app. But the trip also got over but they didn't cancelled our tickets. Please help us to get refund.

Nov 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked redbus yesterday but bus doesn't come the bus was some technique issue so please refund

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Isbt Bhopal

Morning SR2 bus does not come on time, it is very late and please increase the buses routes new market, mata mandir, Jain mandir, narmada bhavan, 5 no, 7 no, sargam...

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 197/B SADASHIV NAGAR, MOTI BUNGLOW, DEWAS-M.P. 455001

Prasanna Tiwari
Attachments
Sun, 2 Oct, 22:12 (7 days ago)
to complaints, Prakhar

Dear Sir,

Please find the details in the attachment.

Infact, the ticket ( seat no 1 & 19) got booked TWICE for the same journey for a same person due to system error. During boarding it came on surface.

We are regular CUSTOMER and first time, such financial loss is observed. Expect, the reimbursement of one ticket Immediately.

For your ready reference, it has been reported at Pune office ([protected]) who has diverted to complaint dept. ([protected]). Infact, the person has varified the case quite long but, he has shown his inability to refund and finally asked to contact RED BUS, hence writing to you. For your information, [protected] is my no to provide any input from this side.

Expect to hear from you soon to return the same at the earliest to retain the CUSTOMER.

Regards
[protected] / [protected]

Red Bus customer support has been notified about the posted complaint.

Oct 09, 2022

Updated by Pkt2512 The above complaint had been mailed on 2nd itself with attached ticket at: [protected]@redbus.com
informed to operator at Indore and Pune - both destination over phone.
Till now, there is no response.
Regards

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 04, 2022

Updated by Pkt2512 Please update.
I am available at [protected]

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I had booked HRTC bus on amazon (for which RedBus is partner) on 03/10/2022 to Journey from Shimla to Chandigarh on 04/10/2022 but the bus was not arrived on that day. Kindly processed the refund. Following are the details:
Ticket ID: B7PJV67V
PNR: [protected]
Date of Booking: 03/10/2022
Date of Journey: 04/10/2022
Amount: 264.60/-

Nov 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus says refund initiated and credited to my account but still my money is not being credited to my account fraudsters give my money back 😡

Nov 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus says your refund has been successfully credited to my account but they have not given refund yet pathetic service please help if you are reading

Nov 12, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: [email protected]

Booking a seat in RedBus has been a bad experience. While booking the bus, I was told to unload Pali from Haridwar and I have a.c. Sleeper booked. But after not taking off the Pali by bus, it was dropped in the middle of Pushkar. Which is 125 km from my destination. is far. Do not book tickets in Red Bus with my advice. The buses booked by them are not checked and tested properly and any problem can come. Along with calling the helpline number, no satisfactory answer was given. In such a situation, the only way is to appeal to the consumer court.
Booking date-8th Oct 2022
Ticket no. -TRB[protected]
PNR no.- 208575

Nov 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: ibibo Group Pvt. Ltd Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Benga

Website: redbus.in

RedBus shows higher price than the actual price in AP state government website. In redbus it is Rs.597/- but in actual ap state government website it is Rs.398/-

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 11, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Opposite of bustand royal chintamani travels ahmadnagar

Booked a bus from ahmadnagar to wardha bus no. MH23 W4086. Bus is worthless same as of municipality buses too much noisy and no cleanliness at all also driver was picking up everyone on the street for extra money. Everything was broken on the seat from charger socket to ac vent. When bus goes on potholes and little bad road bus was making noise as if we are sitting in a bullock cart. Redbus will soon loose its identity doing business with such peoples.

Nov 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Vite sangli dist maharashtra

Dear redbus,

I had booked titcket to travel from karad to bangalore on 23.09.2022 at 11:45 pm through redbus. I had waited for bus upto 1:45 am 24.09.2022 and contacted redbus hlepdesk on which your executive made me waited to update deatils and informed me that operator is unable to contact and asked me to arrange for alternative and complete journey. Upon on which i took alternative and around 2.25 am 24.09.2022 received phone call from operator for boarding bus, but by then as directed by red bus executive taken alternative .
And also like to put that i have not received any information regarding delay of the bus.
I had received calls from red bus and same had been conveyed to them.But till now no refund has been received .
Please do needful.

Thanks & regards
Patil Lakshmi Narasimha reddy
[protected]

Nov 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Yesterday I booked a ticket from bhimavaram to hyderabad in BSR travels, bus No : NL07B0501. I am travelling with a kid in a sleeper coach. Suddenly in the mid journey police stopped the bus due to no permit, and forced to got down all the passengers. No alternate arrangement done at the mid night. Hope it will be addressed in a properway, otherwise I will sue on redbus.

Nov 12, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had booked a bus through the redbus app which was scheduled on 23rd September. Ticket ID is TRA[protected]. It was from Pune to Nagpur. I initially wanted to reschedule but they didn't provide me that option as there was apparently no bus of the same operator on 23rd October, the date I wanted. I was left with the only option of cancellation with only 50% refund. So I cancelled it on 18th September. The app is showing that the refund has been completed since that day only. Still I waited till now but I haven't received the refund on 2nd October too

Nov 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Sir/Madam Ticket booked from redbus app with ticket no. TRAB52648329 journey date 28.09.2022, with passengers of 4, out of 4 one passenger wished to cancel the seat 11 due to some issue on 28.09.2022 and tried for partial cancellation from 16:10 hrs on 28.09.2022 but due to redbus app error as something went wrong, try after some, the error continued upto 1 hr. On parallel I have been contacting help desk regarding the issue. They assured for 75% refund will be processed if passenger is deboared. But today i.e 30.09.2022 I got a call from redbus management that refund is being denied from operator and we will refund to redbus wallet with some conditions. I requested to refund to bank account instead of wallet. I complain here to credit to bank instead of wallet of theirs. Screenshots of help desk assurance attached.

Nov 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Verified Support

Oct 13, 2022

Red Bus Customer Care's response Dear,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRAB52648329.

We regret the inconvenience caused in this matter.

As we discussed during our phone conversation, we have re-initiated the refund amount of Rs.500/- to your bank account on 12th October 2022 and the amount will reflect in your account within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

Stay safe, stay healthy!
Your redBuddy

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 22

Bus sitting change without information

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Unable to cancel the ticket

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No help/ alternative bus provided when the scheduled bus got broke in midway

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Deducted my amount ticket not book. Refund amount

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Harassment and physical harm during bus journey from Puri to Kolkata

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Cancellation if tickets

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I am complaining about refund not done

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Refund

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Iam complaint about SR2 bus it's not on time

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Refund of booked ticket TWICE

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Refund not processed for bus not arrived on 04/10/2022

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Refund not credited to my account

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Refund not credited to my account

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Dropped in middle of way with family not any reason before 125 km from my destination.

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Higher pricing for state transport buses

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Bus, no organisation

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Refund for

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Bus doesn't have permit to commute still booking done

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Haven't got refund even after 2 weeks

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Non refund of amount to bank account by redbus management

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