Verified Support
Aug 11, 2022
Red Bus Customer Care's response Dear Sumantha,
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TR8Q74808105.
As we discussed during our phone conversation, your request for ticket cancellation is complete and below are the details:
Date of Journey:12/8/2022 10:00 pm
Source: Bangalore
Destination: Hyderabad
Bus Operator: TSRTC
As per the operator’s cancellation policy, the cancellation charge has been deducted from the total amount paid at the time of booking. The refund of the remaining amount has been initiated to the original source of payment used by you at the time of booking.
Below are the refund details:
Date of Journey: 12/8/2022 10:00 pm
Refunded Amount: Rs. 2396.1/-
Cancellation charges as per policy: Rs. 60.9/-
Initiated on: 08/08/2022
Source: Original mode of payment
As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.
You have the option to view the bus operator’s cancellation policy on the E-Ticket sent to you at the time of booking.
For all your future endeavors, we have simplified the process to cancel the ticket and check for refund status through the redBus website or mobile app.
Stay safe, stay healthy!
Your redBuddy
Greetings from redBus Team!
We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.
You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.
With regards,
Team redBus
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.