Red Bus Complaints & Reviews

I seriously pity on you guys never Expirenced such a disaster.

I had booked a bus from ERODE to Bangalore on Bharathi travels where the seat no was L3 and L2

But without intimation the seats got swapped, is this way u guys run your company

This is the message I have got after 40 mins of booking

Shifted Ticket - Dear Passenger your Ticket Number: 1909802 for the journey on 30/09/2022 is shifted from Ser No: CBE BLR capella(L3, L2- 2 seats), to Ser No: CBE BRL(L14, L15- 2 seats), journey on 30/09/2022. Boarding : Bhavani Byepass Or Lakasminagar Byepass at 04:20 PM, Address: Bhavani Byepass Or Lakasminagar Byepass.- www.bharathitravels.com

Later wen boarded the bus they are telling it as been changed by redbus flop service will definitely take this to consumer court and social media as well you guys can better shut your company

Bus route GL 91 shivaji stadium red bus
DLIPC 3238
Jo es bus m conductor mahila h use people se baat karne ki tamij nhi h attitude bhut h or bhut arguments kar rhi ti bhut kisi ki job pr bhut hi bad behaviour h es bus canductor mhila ka plz ek mihila pr jald se jald baat karky ese phale to ache se baat karna k tarika bataye m asha karti hu ki aap meri es choti se baat pr gor karege dhanyavad

I was tried to book a ticket from Sankarankovil to Chennai.
The ticket booked twice without entering UPI password.
I have booked the ticket third time thru my friend.
Now Red bus customer care says the will refund one payment and other one 50% cancellation charge.
It is not my mistake to book the ticket twice.
Still I didn't receive ticket from Red bus for ticket booking.
Red bus customer care said that will call back with in one hour -12 noon.[protected]. Still I am expecting call from them.
Please refund my payment.

Dear team,
I have booked a bus ticket from udaipur to ahemdabad journey on 24 th September by Shreenath Tour and Travels ISO[protected] NON A/C Sleeper (2+1). I booked two slipper seat no 15 and 16 for which you charged rs 2612 but the quality of bus is very poor. The seats are torn and wet with bed smelled. The windo mirror were also jammed and not closed during whole journey. The traveller who is pateint of back pain due to disc bulge and ankylosing spondolitys so she can not slip during whole journey because of torn and wet seat condition due to your poor quality of service pateint is now in more pain and she is almost unable to walk.
I also complaint on your call support but they are saying that they can not help me regarding this journey except giving 15 percent of ticket voucher of red bus.
So please help me
1. Pateint whose condition is worsening due to your poor bus service fix the responsibility for this and take action lawfully

2. Bus operator charged almost double to triple the routine charges for very poor service so i want my money back which is overcharged. There is only rs 500 ticket for this quality of bus from udaipur to ahemdabad. So please refund the money as soon as possible.

So please help me for a solution as soon as possible and to get refund my money back which is overcharged to me.
Thank you
D C kothari
Contact of shrinath travels
[protected],[protected]

On 21st September 2022 from Ajmer to Mathura I had booked two sleeper tickets through Red Bus App whose boarding station was mentioned as Ajmer RPSC Parking and I reached the boarding station RPSC Parking Ajmer at 8:15 PM at the stated time but there was no bus. not found.
I talked on the helpline number and was told that there is no bus from Ajmer, I will get a bus from Jaipur, for the inconvenience caused to me, I canceled the ticket but the ticket was also not canceled, so I request you to cancel my ticket for that day, to return my money. Please, I have not done any journey on the above date, it can be investigated or else I will have to make a police complaint.

I received a refund initiation mail on 9th september 2022 and didn't receive the refund amount. Whenever I call customer care, they say that I get a callback and that never happened. But I used to receive a mail saying that refund got initiated and gets credited to my account in 5-7 working days. Enclosing the screenshot of the mail.

Due to some personal emergency I was not able to travel on a rescheduled ticket from Chennai to Coimbatore. When I rescheduled the ticket, there was no mention in the redbus that I cannot cancel after rescheduling. Also in the ticket booking policy there is no mention on this type of rule.
When asked Redbus, I got an answer that this policy is from the operator and not from them. When I checked with the operator, they clearly mentioned that if I book through their website, they can refund deducting the cancellation charges at time. They clearly mention that is it redbus hidden policy.
Beware of this redbus. I will never book any ticket in my life on redbus. online fraud.

Ticket No - TRAE62021508
PNR - TS[protected]SBQN/20848/TVM TO CLT
Galaxy Bus not come. I was standing on Vytila junction From 11:30 to morning 4:30.
Need to reimburse the amount with dues.

4 tickets booked and cancelled for the journey date 17th Sep 2022 on 16th Sep 2022 evening. The cancellation amount rs.2121 has not been refunded yet.

On 14th of September 2022, I booked a bus ticket in Redbus with KVR travels, HYDERABAD to travel from Hyderabad to Pithapuram with a fare of RSs 2, 300/- .I reached Pickup Point Erragadda Metro Station Pillar No .953 at 8:50 PM to board the bus at scheduled arrival time at 9:30 PM with almost 40 minutes in advance.

I waited for almost 1.5 hours .When I called Bus driver at 10 PM, he said he already crossed the point and asked me to come to a different point without actually following the route given by REDBUS. When I called him multiple times, he asked me to come to L.B.Nagar after LB Nagar metro station point .

I reached finally the Pickup point with huge expenses by opting different modes of transport. The driver never called me as he is following a different route and finally said my phone is switched off which is in correct.

At the age of 60 +, I suffered mental agony, tension and mental torture due to Redbus and KVR Travels.

Though the final destination is Pithapuram( as per Booked ticket), They dropped me Kakinada Balaji Cheruvu point and behaved ruthlessly and negligently . I made my own Taxi arrangements to reach Pithauram.

Please refund my full amount of Rs 4, 300/ along with Rs 2, 000/ for my optional travel arrangements to catch the bus and also to reach destination at 11:30 AM.

If I do not get the amount within 24 hours, I would leave no stone untouched to reach all civil and Criminal forums to get justice.

You are not moving people but making them tortured for you and your travel partner irresponsible behaviour and negligence.

Ticket No TARB12802356

PNR NO 515219U3

Boarding Point at Erragadda, Hyderabad

So bad experience in this bus 🙏I started my journey from Bhopal in M R travels first of all condition of this bus is so bad another bus stop at May places to take passengers other than booking they stop bus for 15 people they are workers and this bus is night bus and these people are shouting so loudly I can’t even sleep for 1 hour 🙏🙏🙏🙏🙏
Really so bad experience i advice not to use this and Redbus at least try to solve these kind of problems

Hi team i have booked bus ticket through your app, due to the some issues with the bus operator i was forced to cancel the ticked before boarding and i was cancelled the ticket charged Rs.3553 and i booked another ticket last moment with high fare and i got refund rs.1518 and balance amont of Rs.2035 still not received and i have raised disbute through chat support and i have submitted all the proof but still full amount was not yet recived i have contacted you support executive but no support yet.
Due to this issue i was unable to go to destination on time.

On sep 4th we booked 2 bus ticket in redbus at National travels madurai .We reached bus stand earlier at boarding point .they call me and say bus will be arrived late we are wating for bus untill 11.30 .after we called and asked driver they already crossed our boarding point they even not informed us . Driver give manager number for next bus but he has not the pick up the call and blocked my numer .I need full refund of Rs.1, 677 .we suffer lot from this service me and brother alone in busstand at night time.

On sep 4th we booked 2 bus ticket in redbus at National travels madurai .We reached bus stand earlier at boarding point .they call me and say bus will be arrived late we are wating for bus untill 11.30 .after we called and asked driver they already crossed our boarding point they even not informed us . Driver give manager number for next bus but he has not the pick up the call and blocked my numer .I need full refund .we suffer lot from this service me and brother alone in busstand at night 1.00 a.m .

Hi i didn't received tax invoice on booking of ticket from indore to pune khradi
Name - Rohit Solanki
Ticket No. - TR9K99986961
PNR No.[protected]
mobile booked with - [protected]
Please provide ASAP

Booking the bus from Singapore - Malaysia and need to reschedule since I have family issues. I try to call Redbus immediately but cannot reach them. The line is always dropped. So I need to book the new ticket after the previous ticket 2 hours.

I just can reach Redbus via call when I arrive KL. After checking, they said that if I want to reschedule I need to do so before 12 HOURS and if I would like to cancel the ticket I need to do that 3 HOURS before the journey.

It’s ridiculous as I attempted to find the assist from them when I cancelled the ticket on the app. Also, how I cannot reschedule 1 hours before the journey if I have unexpected problem like that? We always need to plan everything before 3 HOURS based on this ridiculous policy??? Even I tried to explain for the agent in the CS line that I have unexpected issues but she still insisted that we need to follow the Redbus policy.

The worst CS I ever had. Thanks Redbus for creating this policy.

Hello,
sir am chanchlesh nirmalkar from chhindwara district m.p.,
my contact no [protected]
I am booking a ticket of Red bus online application on Monday 15 august 2022 on 8:50 pm chhindwara to Indore my booking in Nandan travels seoni non-ac sleeper number AL Ticket no. TR9C64714377 Fare rs 1680.00.my complaints against bus is already delayed on 4/5 hours on actual time and my exam in Indore city start 9 am 16 august 2022 so am another bus in traveling in Indore and my booking amount in 1680.00RS so am not travel nandan bus, so i return the complete amount of the fare between chhindwara to Indore. mane apni complaints red bus helpline me kia tha lekin unke taraf se koi santust jabav nahi mila isliye consumer comlaints me apni case register kara raha hu.
please sir help your support can refund my total amount
thank sir

I, Ravindra U Bhat, have booked a sleeper seat in lower bearth to travel from Bangalore to Shimoga. Unfortunately after getting in the bus, an upper bearth allotted me instead of my booking. Presently I am traveling with huge disappointement and request you to do not suggest any passengers to travel in this bus because of these kind of hospitality...
Kindly look in to the matter seriously and take necessary action on this travel agency. And also I request the concerned authority to return my traveling charges along with suitable compensation.
Thank-you.
Ravindra U Bhat
[protected]

Today my. Brother had booked ticket through redbus from katra jammu and kashmir to amritsar and at the time of selection of seats at the upper deck he had selected three seats one is sharing as double and one is single seat sleeper as we are three persons that want to travel but when we reach at the point from where bus can start then bus operator said that you have to share seat with some another person, we are in agner that when at the time of selection of seats on redbus app only single seat is reflecting then why new Shivam travel bus operator can give us sharing seat, and when I have discuss the matter with him they said we will not do any thing please discuss with redbus and I am regularly trying to calling to redbus but no one can transfer my call to executive, my ticket no is TRA[protected], please check and raise request for reversal as redbus is doing fraud with us, please call at this no [protected] as I am traving in that bus and ticket is booked by my brother from this no [protected], please call to my this no [protected], as first time I have seen that poor service as I am totally angry with that kind of service, please process request for reversal, and also we are not able to cancel the travel and we are already late, pleas check and do the needful for reversal

My bus was cancelled on account of the bus operator. I received a mail stating that I would get a total refund in 5-7 working days. Its been a week already and I haven't received my money.
Bus operator not receiving my call and redbus customer care,

Very bad experience with redbus