Red Bus Complaints & Reviews

Booking a seat in RedBus has been a bad experience. While booking the bus, I was told to unload Pali from Haridwar and I have a.c. Sleeper booked. But after not taking off the Pali by bus, it was dropped in the middle of Pushkar. Which is 125 km from my destination. is far. Do not book tickets in Red Bus with my advice. The buses booked by them are not checked and tested properly and any problem can come. Along with calling the helpline number, no satisfactory answer was given. In such a situation, the only way is to appeal to the consumer court.
Booking date-8th Oct 2022
Ticket no. -TRB[protected]
PNR no.- 208575

RedBus shows higher price than the actual price in AP state government website. In redbus it is Rs.597/- but in actual ap state government website it is Rs.398/-

Booked a bus from ahmadnagar to wardha bus no. MH23 W4086. Bus is worthless same as of municipality buses too much noisy and no cleanliness at all also driver was picking up everyone on the street for extra money. Everything was broken on the seat from charger socket to ac vent. When bus goes on potholes and little bad road bus was making noise as if we are sitting in a bullock cart. Redbus will soon loose its identity doing business with such peoples.

Dear redbus,

I had booked titcket to travel from karad to bangalore on 23.09.2022 at 11:45 pm through redbus. I had waited for bus upto 1:45 am 24.09.2022 and contacted redbus hlepdesk on which your executive made me waited to update deatils and informed me that operator is unable to contact and asked me to arrange for alternative and complete journey. Upon on which i took alternative and around 2.25 am 24.09.2022 received phone call from operator for boarding bus, but by then as directed by red bus executive taken alternative .
And also like to put that i have not received any information regarding delay of the bus.
I had received calls from red bus and same had been conveyed to them.But till now no refund has been received .
Please do needful.

Thanks & regards
Patil Lakshmi Narasimha reddy
[protected]

Yesterday I booked a ticket from bhimavaram to hyderabad in BSR travels, bus No : NL07B0501. I am travelling with a kid in a sleeper coach. Suddenly in the mid journey police stopped the bus due to no permit, and forced to got down all the passengers. No alternate arrangement done at the mid night. Hope it will be addressed in a properway, otherwise I will sue on redbus.

I had booked a bus through the redbus app which was scheduled on 23rd September. Ticket ID is TRA[protected]. It was from Pune to Nagpur. I initially wanted to reschedule but they didn't provide me that option as there was apparently no bus of the same operator on 23rd October, the date I wanted. I was left with the only option of cancellation with only 50% refund. So I cancelled it on 18th September. The app is showing that the refund has been completed since that day only. Still I waited till now but I haven't received the refund on 2nd October too

Sir/Madam Ticket booked from redbus app with ticket no. TRAB52648329 journey date 28.09.2022, with passengers of 4, out of 4 one passenger wished to cancel the seat 11 due to some issue on 28.09.2022 and tried for partial cancellation from 16:10 hrs on 28.09.2022 but due to redbus app error as something went wrong, try after some, the error continued upto 1 hr. On parallel I have been contacting help desk regarding the issue. They assured for 75% refund will be processed if passenger is deboared. But today i.e 30.09.2022 I got a call from redbus management that refund is being denied from operator and we will refund to redbus wallet with some conditions. I requested to refund to bank account instead of wallet. I complain here to credit to bank instead of wallet of theirs. Screenshots of help desk assurance attached.

I seriously pity on you guys never Expirenced such a disaster.

I had booked a bus from ERODE to Bangalore on Bharathi travels where the seat no was L3 and L2

But without intimation the seats got swapped, is this way u guys run your company

This is the message I have got after 40 mins of booking

Shifted Ticket - Dear Passenger your Ticket Number: 1909802 for the journey on 30/09/2022 is shifted from Ser No: CBE BLR capella(L3, L2- 2 seats), to Ser No: CBE BRL(L14, L15- 2 seats), journey on 30/09/2022. Boarding : Bhavani Byepass Or Lakasminagar Byepass at 04:20 PM, Address: Bhavani Byepass Or Lakasminagar Byepass.- www.bharathitravels.com

Later wen boarded the bus they are telling it as been changed by redbus flop service will definitely take this to consumer court and social media as well you guys can better shut your company

Bus route GL 91 shivaji stadium red bus
DLIPC 3238
Jo es bus m conductor mahila h use people se baat karne ki tamij nhi h attitude bhut h or bhut arguments kar rhi ti bhut kisi ki job pr bhut hi bad behaviour h es bus canductor mhila ka plz ek mihila pr jald se jald baat karky ese phale to ache se baat karna k tarika bataye m asha karti hu ki aap meri es choti se baat pr gor karege dhanyavad

I was tried to book a ticket from Sankarankovil to Chennai.
The ticket booked twice without entering UPI password.
I have booked the ticket third time thru my friend.
Now Red bus customer care says the will refund one payment and other one 50% cancellation charge.
It is not my mistake to book the ticket twice.
Still I didn't receive ticket from Red bus for ticket booking.
Red bus customer care said that will call back with in one hour -12 noon.[protected]. Still I am expecting call from them.
Please refund my payment.

Dear team,
I have booked a bus ticket from udaipur to ahemdabad journey on 24 th September by Shreenath Tour and Travels ISO[protected] NON A/C Sleeper (2+1). I booked two slipper seat no 15 and 16 for which you charged rs 2612 but the quality of bus is very poor. The seats are torn and wet with bed smelled. The windo mirror were also jammed and not closed during whole journey. The traveller who is pateint of back pain due to disc bulge and ankylosing spondolitys so she can not slip during whole journey because of torn and wet seat condition due to your poor quality of service pateint is now in more pain and she is almost unable to walk.
I also complaint on your call support but they are saying that they can not help me regarding this journey except giving 15 percent of ticket voucher of red bus.
So please help me
1. Pateint whose condition is worsening due to your poor bus service fix the responsibility for this and take action lawfully

2. Bus operator charged almost double to triple the routine charges for very poor service so i want my money back which is overcharged. There is only rs 500 ticket for this quality of bus from udaipur to ahemdabad. So please refund the money as soon as possible.

So please help me for a solution as soon as possible and to get refund my money back which is overcharged to me.
Thank you
D C kothari
Contact of shrinath travels
[protected],[protected]

On 21st September 2022 from Ajmer to Mathura I had booked two sleeper tickets through Red Bus App whose boarding station was mentioned as Ajmer RPSC Parking and I reached the boarding station RPSC Parking Ajmer at 8:15 PM at the stated time but there was no bus. not found.
I talked on the helpline number and was told that there is no bus from Ajmer, I will get a bus from Jaipur, for the inconvenience caused to me, I canceled the ticket but the ticket was also not canceled, so I request you to cancel my ticket for that day, to return my money. Please, I have not done any journey on the above date, it can be investigated or else I will have to make a police complaint.

I received a refund initiation mail on 9th september 2022 and didn't receive the refund amount. Whenever I call customer care, they say that I get a callback and that never happened. But I used to receive a mail saying that refund got initiated and gets credited to my account in 5-7 working days. Enclosing the screenshot of the mail.

Due to some personal emergency I was not able to travel on a rescheduled ticket from Chennai to Coimbatore. When I rescheduled the ticket, there was no mention in the redbus that I cannot cancel after rescheduling. Also in the ticket booking policy there is no mention on this type of rule.
When asked Redbus, I got an answer that this policy is from the operator and not from them. When I checked with the operator, they clearly mentioned that if I book through their website, they can refund deducting the cancellation charges at time. They clearly mention that is it redbus hidden policy.
Beware of this redbus. I will never book any ticket in my life on redbus. online fraud.

Ticket No - TRAE62021508
PNR - TS[protected]SBQN/20848/TVM TO CLT
Galaxy Bus not come. I was standing on Vytila junction From 11:30 to morning 4:30.
Need to reimburse the amount with dues.

4 tickets booked and cancelled for the journey date 17th Sep 2022 on 16th Sep 2022 evening. The cancellation amount rs.2121 has not been refunded yet.

On 14th of September 2022, I booked a bus ticket in Redbus with KVR travels, HYDERABAD to travel from Hyderabad to Pithapuram with a fare of RSs 2, 300/- .I reached Pickup Point Erragadda Metro Station Pillar No .953 at 8:50 PM to board the bus at scheduled arrival time at 9:30 PM with almost 40 minutes in advance.

I waited for almost 1.5 hours .When I called Bus driver at 10 PM, he said he already crossed the point and asked me to come to a different point without actually following the route given by REDBUS. When I called him multiple times, he asked me to come to L.B.Nagar after LB Nagar metro station point .

I reached finally the Pickup point with huge expenses by opting different modes of transport. The driver never called me as he is following a different route and finally said my phone is switched off which is in correct.

At the age of 60 +, I suffered mental agony, tension and mental torture due to Redbus and KVR Travels.

Though the final destination is Pithapuram( as per Booked ticket), They dropped me Kakinada Balaji Cheruvu point and behaved ruthlessly and negligently . I made my own Taxi arrangements to reach Pithauram.

Please refund my full amount of Rs 4, 300/ along with Rs 2, 000/ for my optional travel arrangements to catch the bus and also to reach destination at 11:30 AM.

If I do not get the amount within 24 hours, I would leave no stone untouched to reach all civil and Criminal forums to get justice.

You are not moving people but making them tortured for you and your travel partner irresponsible behaviour and negligence.

Ticket No TARB12802356

PNR NO 515219U3

Boarding Point at Erragadda, Hyderabad

So bad experience in this bus 🙏I started my journey from Bhopal in M R travels first of all condition of this bus is so bad another bus stop at May places to take passengers other than booking they stop bus for 15 people they are workers and this bus is night bus and these people are shouting so loudly I can’t even sleep for 1 hour 🙏🙏🙏🙏🙏
Really so bad experience i advice not to use this and Redbus at least try to solve these kind of problems

Hi team i have booked bus ticket through your app, due to the some issues with the bus operator i was forced to cancel the ticked before boarding and i was cancelled the ticket charged Rs.3553 and i booked another ticket last moment with high fare and i got refund rs.1518 and balance amont of Rs.2035 still not received and i have raised disbute through chat support and i have submitted all the proof but still full amount was not yet recived i have contacted you support executive but no support yet.
Due to this issue i was unable to go to destination on time.

On sep 4th we booked 2 bus ticket in redbus at National travels madurai .We reached bus stand earlier at boarding point .they call me and say bus will be arrived late we are wating for bus untill 11.30 .after we called and asked driver they already crossed our boarding point they even not informed us . Driver give manager number for next bus but he has not the pick up the call and blocked my numer .I need full refund of Rs.1, 677 .we suffer lot from this service me and brother alone in busstand at night time.