Red Bus Complaints & Reviews

False bus timings provided to me on my ticket

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D

[email protected]

Oct 19, 2022

The company has cheated me and did not reimburse my ticket amount

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I booked a ticket for my 81 years old father from Sundernagar to Chandigarh and as per the ticket the departure time was 11.45 am but the bus did not came. When I enquired they told that bus departure is at 11.45 pm. So I was totally mislead by the company and no refund till now. It seems that redBus is a fake who is looting the people by providing false bus timings.

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Address: Pune

This is Dhanashri Shegokar, I am travelling from pune to Akot by Shree Gajanan Shree Ganesh bus and done a ticket through redbus but these people of this bus are not giving electricity to the charging points and instead of that talking to passengers rudely that they can't do anything to the charging plug issue.how can u keep such bus in your under and I have Paid the full amount but not get the full services i want my half money back then if this is the case or want the charging plugs to charge my phone.

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I had booked a ticket with single upper berth with ticket number TRBE20512539. I received a call that the bus has been cancelled and they have offered a single seat in other bus as replacement. To my surprise during boarding the seat was in between single seater and double seater in a pathetic condition. No charger point, no pillow, no bedsheet and full of dust.

How do they even book this seat. It was a mental trauma travelling. Had tried several times to contact redbus through phone and text but had no response.

Red bus doesnt have any timely customer service and pathetic.

+1 photos

Dec 21, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a bus through red bus from Chandigarh to Jammu but the bus didn't arrive. I was sick and urgently had to go home, I waited for an whole hour and arrived 30 minutes earlier but no signs of the bus resulting in me stranded in the middle of road. Red bus sent me 2 sms with two different contact number, one said the bus would come at 4am and the other one didn't pick up. There was a third contact number in the email which was switched off and useless. My parents had to travel 7 hours after that to pick me because of this fault. Now I want my money back and I don't see any option to report this specific issue on the Red Bus app.

Dec 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 19, 2022

Updated by Ayush_957 I booked a bus through red bus from Chandigarh to Jammu but the bus didn't arrive. I was sick and urgently had to go home, I waited for an whole hour and arrived 30 minutes earlier but no signs of the bus resulting in me stranded in the middle of road. Red bus sent me 2 sms with two different contact number, one said the bus would come at 4am and the other one didn't pick up. There was a third contact number in the email which was switched off and useless. My parents had to travel 7 hours after that to pick me because of this fault. Now I want my money back and I don't see any option to report this specific issue on the Red Bus app.
Also, the sms didn't include the Bus Number nor did they called me beforehand like all bus operators usually do. Please resolve this issue

More Details

I booked the bus for 14 October Friday
The travel company name was RAO SAHAB TRAVELS PVT LTD.
AC Seater / Sleeper 2+1
{I have provided an image of the ticket)
The contact details that were provided: [protected], [protected], [protected]

Name: Ayush Gupta
Ticket Number: TRBA53102004
Seat No: J
Amount to be Refunded: 943.95rs

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Oct 7 Im Booked A bus Ticket In amazon using redbus That transaction was failed money was debited till now 10 days No Amt will Credited When i call CC no one Response me

Dec 17, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear Sir/Madam,

I have booked Ticket from Buldhana to Pune by Red Bus. but Bus operator has cancelled the bus. I raised complaint on 1st Oct 2022 but till date my refund not processed by Red Bus. Every time they give me technical reason. Yesterday they said we have given refund but it's not reflected in my account. I have give them my bank statement & confirmed with bank as well for my refund amount but refund yet not credited to my account
My details :
Ticket no. TRAV81432525
Mauli Tours & Travels
Date: 6th Oct 2022
Seat no. 23, 24
Refund amount: 1, 367.16
Mobile-[protected]

Nov 15, 2022

Complaint marked as Resolved

I Have raised complaints on consumer complaints platform on 18/10/2022 against Red Bus regarding refund not received I took up follow up with Red Bus customer also when I raised complaint against Red bus online after two weeks I got the call from Red Bus that we will initiate your refund kindly give us your bank details for NEFT they mail me on my registered mail ID for account details "[email protected]" i shared my bank details for NEFT to mentioned email ID & got my refund amount on 14/10/2022. I would like to thanks Consumer Complaints Team.

Red Bus customer support has been notified about the posted complaint.

Nov 03, 2022

Updated by Sandesh.N Refund yet not received from Red Bus

Nov 03, 2022

Updated by Sandesh.N after one month still Iam waiting for my refund

Verified Support

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Dear Sir! i want to tell that i had booked through red bus bus no, GJ18AZ9094 which changed the bus without informing and also changed sheet number lady's ride is very upset please you take action otherwise i will take legal action

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R

Rakesh Dhangar

from Vadodara, Gujarat

Oct 18, 2022

Write to inform My ticket
Dear customer, Your bus journey details. Baroda To Ashta (Mp) Bus No: GJ-18-AZ-9094, PNR: 108178, Seats: 23, Departure: 10:45 PM, Boarding: Pandya Bridge Shree Rajdeep Travels (Pickup Van/Bus), Address: NEAR PANDYA BRIDGE, Contact number: [protected] [protected], Driver details: Sanju Bhai, [protected], Thanks. For exclusive offers use our Android App https://tinyurl.com/4vfzdzhw - DEEP TRAVELS

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Website: Red bus

Hi
I was unable to cancel the ticket
I bolke ticket from tirupur to Sivakasi
My plan was changed so i need to cancel the ticket
It shows that due to operator police ticket cannot be cancelled
Booking date : Oct 16

+1 photos

Nov 18, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 17, 2022

Updated by Hari555 Will this be sorted or not?

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked a bus ticket from red bus app on 02/10/2022 from guwahati to Silchar. the bus company was jagannath travels. when it reached its halfway in Ludrymbai, Meghalaya, we stopped for our lunch at 01:00pm. when we hoped into the bus again at 01:30pm; the driver said they were having some minimal repairs to be done on the bus so that it functions smoothly. So we waited. Then till 04:00 pm neither the driver was telling us anything nor they were arranging an alternative bus for us. There were 10 girls on the bus for whom the place was not safe enough to stay. i contacted Red bus help, but they also denied to help us in anyway. i had the most terrible journey that day just because of the inefficiency of Red Bus team and Jagannath Travels.

+7 photos

Nov 23, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 25, 2022

Verified Support

Hi,
Greetings from redBus!

Thank you for your time on the call. As discussed we believe your concern has been addressed to your satisfaction. We have also shared the updates via email to your registered email id.

Regards,
Team redBus.

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Address: janki nagar bahrich road infront off cold storage gonda up

Website: Pradeepjai. [email protected]

Dear sir,
I have book a rail tecket but tecket not book and deducted my amount 3033 rupees. So plz refund my payment. My contact number [protected] email I'd -pradeepjai.[protected]@gmail.com
Rs.3, 033.60 spent on your Credit Card ending 5870 at redbus on 15/10/22. If this Trxn. wasn't done by you, click https://sbicard.com/DisputeRaise - SBI Card

Nov 23, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 15, 2022

Updated by Pradeepjaiswal Rs.3, 033.60 spent on your Credit Card ending 5870 at redbus on 15/10/22. If this Trxn. wasn't done by you, click https://sbicard.com/DisputeRaise - SBI Card

Oct 15, 2022

Updated by Pradeepjaiswal Plz refund

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I had purchased slipper tickets from redbus but was put on a sitting bus while returning from Puri to Kolkata. The bus made an unschedule stop at a nasty slum area filled with dangerous people who forced us to get off the bus. They said a sleeper bus was going to come and pick up up. This was totally unplanned and we were uninformed. We waited for more than 1 hour for the next bus to come in the middle of the road with all our luggage. In the mean while our orthopaedic cushion and costly headphone was stolen by someone in the bus. The seat was damaged and it cut my arm and blood was coming out. There was no sleeper seat even though we paid for it.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked tickets from pune to sangli with ticket no 44882526 translation id[protected]
Not reflecting in the app and system as well. This bus did not arrived at time so didn't traveled. so wanted to cancel but couldn't.

+1 photos

Nov 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 15, 2022

Updated by samdeep.kirad Not resolved

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked three tickets at Saini Travels from Pune to Nagpur on 14/10/22 from red bus app. I and my two friends missed the bus due to some unavoidable medical situation. We called the bus operator many times to wait some time that we are about to reach but the bus left. After some time the bus operator called me and told that they will cancel our tickets at their end and refund option will be available at the red bus app. But the trip also got over but they didn't cancelled our tickets. Please help us to get refund.

+1 photos

Nov 19, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have booked redbus yesterday but bus doesn't come the bus was some technique issue so please refund

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Isbt Bhopal

Morning SR2 bus does not come on time, it is very late and please increase the buses routes new market, mata mandir, Jain mandir, narmada bhavan, 5 no, 7 no, sargam...

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Oct 17, 2022

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 197/B SADASHIV NAGAR, MOTI BUNGLOW, DEWAS-M.P. 455001

Prasanna Tiwari
Attachments
Sun, 2 Oct, 22:12 (7 days ago)
to complaints, Prakhar

Dear Sir,

Please find the details in the attachment.

Infact, the ticket ( seat no 1 & 19) got booked TWICE for the same journey for a same person due to system error. During boarding it came on surface.

We are regular CUSTOMER and first time, such financial loss is observed. Expect, the reimbursement of one ticket Immediately.

For your ready reference, it has been reported at Pune office ([protected]) who has diverted to complaint dept. ([protected]). Infact, the person has varified the case quite long but, he has shown his inability to refund and finally asked to contact RED BUS, hence writing to you. For your information, [protected] is my no to provide any input from this side.

Expect to hear from you soon to return the same at the earliest to retain the CUSTOMER.

Regards
[protected] / [protected]

Red Bus customer support has been notified about the posted complaint.

Oct 09, 2022

Updated by Pkt2512 The above complaint had been mailed on 2nd itself with attached ticket at: [protected]@redbus.com
informed to operator at Indore and Pune - both destination over phone.
Till now, there is no response.
Regards

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 04, 2022

Updated by Pkt2512 Please update.
I am available at [protected]

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I had booked HRTC bus on amazon (for which RedBus is partner) on 03/10/2022 to Journey from Shimla to Chandigarh on 04/10/2022 but the bus was not arrived on that day. Kindly processed the refund. Following are the details:
Ticket ID: B7PJV67V
PNR: [protected]
Date of Booking: 03/10/2022
Date of Journey: 04/10/2022
Amount: 264.60/-

+1 photos

Nov 13, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus says refund initiated and credited to my account but still my money is not being credited to my account fraudsters give my money back 😡

Nov 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Redbus says your refund has been successfully credited to my account but they have not given refund yet pathetic service please help if you are reading

+1 photos

Nov 12, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 20

False information on ticket

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Incorrect information of bus timings

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About the services told by the redbus but not provided by the buses under them

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Bus cancelled and pathetic seat offered as replacement

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Bus didn't arrive

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Bus Ticket/ refund Was not Giving

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Refund not received

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Bus sitting change without information

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Unable to cancel the ticket

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No help/ alternative bus provided when the scheduled bus got broke in midway

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Deducted my amount ticket not book. Refund amount

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Harassment and physical harm during bus journey from Puri to Kolkata

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Cancellation if tickets

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I am complaining about refund not done

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Refund

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Iam complaint about SR2 bus it's not on time

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Refund of booked ticket TWICE

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Refund not processed for bus not arrived on 04/10/2022

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Refund not credited to my account

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Refund not credited to my account

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