Red Bus Complaints & Reviews

I booked 4 bus tickets by REDBUS on 22 October 2022 (Ticket Number: TRBJ[protected] from Adoor to Bangalore from Kallada Travels (Suresh Kallada) for dated November 1 that ticket amount was 5875/- Rs . I booked the tickets even a week before and suddenly I had received a message from 'VK-BITLAA' today(31/10/2022) evening at 5pm saying that the journey has been cancelled due to Vehicle Breakdown . But there was no notification from the side of redBus and I was totally confused on what to do next. So I believe this is a complete fault from the Bus operator's side or from the redBus side and hence I need the full amount as refund as soon as possible. Attaching the tickets and cancellation message as proof.

I booked my bus from ooty to Bangalore For night but it got booked in the morning... I didn't get any call from the bus management and i got ticket message at 10:40am so need the money to be refunded

I had booked a bus ticket from Gurugram to Lucknow for 21.10.2022 Ticket No TRB[protected] and PNR no. 238862 which was eventually cancelled by the Bus operator on 15.10.2022 and I was informed that refund of 2703.95 has been initiated to my initial payment method and will be credited to my PAYTM wallet within 5-7 days. However, the same was not credited. I informed Red Bus about the same and it was informed to me that a complaint has been lodged with No. 19970604 on 21.10.2022 and it will be resolved within 72 hrs. Since then I have been following up red bus but I am not getting any positive response from the company.

I am traveling to pune from amrawati. The bus operators doesn't update his location so that nobody can track it.the bus delayed about 3 hrs. The timing was 11:30 Pm 29/10/2022 but the bus haven't reached at 1 am 30/10/2022
This is a winter season and they provide number they told me that the bus delayed by 3 hrs.this is not a good behaviour by traveling support.

Bus operator not drop us to our destination.
And redbus customer support said me redbus not responsible for this.

Really redbus is not responsible for this?

Gagan travel doing this regularly..they not drop to destination (akola) they drop to khamgao only.

And redbus saying they are not responsible for this ?
It's took 18hrs to khamgao and 20
hrs to akola.

Redbus needs to authenticate the services provided by bus services before listing them in portal. This has happened to us twice. Sri Tulasi tours and travels running from Bhubaneshwar to Hyderabad show up AC providing bus, but when we travel the the AC is never switched ON or not there at all. This should be either properly listed so passengers book accordingly and the incorrect amount should be refunded. Redbus should also have some mechanishm in place to authenticate the services before listing them.

I checked yesterday bus fare on redbus during checking it I linked my Amazon account with it and they just completed my booking with my Amazon pay balance. They don't even ask me to pay via card/usi they just use my wallet balance and now they said we didn't provide you full refund of it they want to deduct 228 rupees but I want full refund because I don't want to book that ticket i just checking offer .and also now offline that ticket price is less so why would I choose redbus to book my ticket .

Our Bus details from Pondicherry to Chennai on 29/10/2022 are PNR: UNI429340, Bus No: PY 02 S 4649, Driver details: Nishakan Att, [protected] .
It was scheduled for 12.10, but till 1.15 not arrived. They want more time. It was not possible to stand 2-3 hours by a outsider, that to we are told the local people that their are always late by 3-4 hours.
Now we have availed a Government bus to travel to Chennai.
So, you are requested to refund the money and blacklist the particular bus.

Dear Team,

I have not received the refund for my cancelled ticket scheduled on 1/10/2022 from silchar to guwahati. The photocopy of the same is attached here.
Looking forward to resolving the issue soon.
Thanks and Regards.

I had booked a bus ticket from Gurugram to Lucknow with ticket No. TRB[protected] which was eventually cancelled by the bus operator on 15.10.2022. However I have still not received the refund amount Rs. 2703.95/-. I have already taken up the matter with red bus but I have not got any positive response from their side.

I booked my ticket on 7/10/2022 from Madurai to Chidambaram ticket no - TRB[protected] l cancelled my red bus ticket and refund initiated by red bus but till now refund amount not credited to my bank account. I contacted both red bus and my bank but no positive response seen. I feel red bus is the one to take it forward and resolve my issue, but I see very casual approach and no customer satisfaction behaviour. Even red bus ticket cancellation itself shows amount not credited to my bank but they say it’s already processed from their side and suggesting me to contact bank and get it resolved. The customer care executive behaviour was too bad.

[Resolved] Redbus — Ticket Cancellation money not refunded
S
santumm
from Morinda, Punjab
Aug 6, 2021
I booked my bus ticket by REDBUS on 7 October2022(Ticket number (TIN): TRB[protected]from Madura to Chidambaram for dated 11 October 2022 that tckt amount was 945/- Rs. and cancelled the ticket and got a cancellation message that 850/- refund amount will be credited within 5 days

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

I had booked a bus from Indore to Bhopal on 22 Oct at 9:00 AM as I was scheduled to travel Bhopal to Hyderabad with my wife and my train was scheduled to depart at 17:05 PM from Bhopal and when I got ready to leave from Indore I received a message around 7:00 AM that bus is delayed by 2 hours so I reached the boarding point at 11:00 after waiting for some time I called the bus operator which is Verma Travels they said bus is delayed and will take more time so they have another bus that has two seating seats you can board the same even though I had booked ticket of sleeper class but I was ready to go in seating class and around 12 I board the alternative verma bus as instructed by operator after entering the bus I found only one seat available I told cleaner that it has only one seat he had no clue what do and was keep driving on I ASKED HIM TO EITHER PROVIDE THE SEAT OR STOP THE BUS AND DROP HE DROPPED ME AND MY WIFE 1.5 KM AWAY FROM OUR BUS BOARDING POINT AND ME AND MY WIFE HAD TO WALK BACK WITH LUGGAGE TO THE BOARDING POINT YOU DON'T BOOK SLEEPER CLASS TO SUFFER LIKE THIS. when I reached boarding point I called redbus they said the bus operator is not responding to them, when I called several time the red bus they said you can board the alternative option and we will resolve your issue. after 1 day I didn't receive any solution finally I had to cancel my plan to go to Hyderabad I am expecting 100% refund of not just only bus tickets but also the train tickets I had booked from bhopal to hyderbad and hyderbad to bhopal. and now 4 days red bus called me and said that they have investigated the matter with bus operator and the operator is saying I had boarded the journey which is completely false there investigation is not truthful I asked him to provide proves of claim that bus provider has given I have all the proves with that I could not take the journey as bus and seating was not available I had to cancel my train tickets I have screenshots of that and I also have screenshots of calls which made around 1: 00 AM. and I can provide all other proofs the red bus customer care was so unprofessional and rude.

This is to inform you that I booked a ticket through RED BUS APP from Chandigarh to Delhi which was schedule to depart at 1700hrs from Chandigarh sector 17 bus stand.
But when I reached at the counter for confirming the bus number I was told by the counter representative that the bus is cancelled and next bus will be at 2000hrs.
Now sir I just want to know that why the cancellation message was not given to me earlier.
Now at the last moment how I will reach to my destination in time.
The Harrashment which iam facing now for that who will be held responsible.
Sir I have to board a flight from delhi.
If these types of things will happen from well known company then how we will trust.
Sir kindly look into the matter on priority.

Iam sending the attachment for your further reference.

This is to inform you that I booked a ticket through RED BUS APP from Chandigarh to Delhi which was schedule to depart at 1700hrs from Chandigarh sector 17 bus stand.
But when I reached at the counter for confirming the bus number I was told by the counter representative that the bus is cancelled and next bus will be at 2000hrs.
Now sir I just want to know that why the cancellation message was not given to me earlier.
Now at the last moment how I will reach to my destination in time.
The Harrashment which iam facing now for that who will be held responsible.
Sir I have to board a flight from delhi.
If these types of things will happen from Government Transportation then what will be expected from the civil transportation.
Sir kindly look into the matter on priority.

Iam sending the attachment for your further reference.

Yesterday we booked travels on red bus with name online go but at the boarding point this travels not come and shop operator said the travel which is come is the travel which is book, the name of travel is Adi travel which is non Ac and very pathetic, if this travel is not exist then why this travel is on redbus for booking. I am not travel from that bus coz that bus is not come to the spot, so request you to check this kind of spam from redbus to collect money and give a inconvenience to passengers. Pathetic service by redbus

I had my journey today i.e., 22/10/22 at 10:30 PM from GURUgram to Lucknow. I reached the boarding point as mentioned but found nothing. Then the driver told me to arrive at another boarding point, I went there and stood there mindlessly. I tried CONTACTing the bus driver again but couldn't reach. I dialled the number mentioned in my ticket but it said "the number doesn't exist". I tried CONTACTing Red bus CUSTOMER CARE but in vein. Like what rubbish is this? Did I pay for this ###? This is the most pathetic bus service and I bloody hell want complete refund of my money. Useless serivce and useless employees. You guys are sick. Either do something about this or I'm filing an official compliant. This is a fair warning. DO NOT TAKE THIS LIGHTLY.
Ticket number - TRBH52713207
PNR number[protected]
DOJ - 22/10/22 Time - 10:30 PM

Hello
I booked the ticket (ticsket no.-TRBC[protected]through redbus app from Raigarh to Ranchi for the date 22/10/22 and time was 11:45pm.Today i get the Message from travel agent at 9:30pm that my bus departure timing is 10:30pm.Due to this time related issue I missed my bus and get stuck at the bus stand.
I want my refund.

Highly frustrated!!!
I have used @redbus for the first time and I must say that it's the most unreliable service provider. I had booked a bus from Delhi to Mussourie and I was charged the amount for same, which was exorbitant given the pathetic quality of bus and it's service. On boarding, the bus denied service till service Mussourie and told us that they will provide the connecting bus for Mussourie without any extra charge. On reaching the Dehradun, they asked us to get down from the bus and denied any such promise of providing connecting bus till Mussoorie. On top of that, they did not even drop us to the point where the next bus for Mussourie could be found and so we had to pay extra there as well. So ultimately, we arranged the next bus till Mussoorie on our own. This is fraudulent misrepresentation, plain and simple, and it is no less than the offence of cheating!!!

Highly frustrated!!!
I have used @redbus for the first time and I must say that it's the most unreliable service provider. I had booked a bus from Delhi to Mussourie and I was charged the amount for same, which was exorbitant given the pathetic quality of bus and it's service. On boarding, the bus denied service till service Mussourie and told us that they will provide the connecting bus for Mussourie without any extra charge. On reaching the Dehradun, they asked us to get down from the bus and denied any such promise of providing connecting bus till Mussoorie. On top of that, they did not even drop us to the point where the next bus for Mussourie could be found and so we had to pay extra there as well. So ultimately, we arranged the next bus till Mussoorie on our own. This is fraudulent misrepresentation, plain and simple, and it is no less than the offence of cheating!!!