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Red Bus Complaints & Reviews

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Updated: Dec 16, 2025
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K
Kuttikz
from Kannur, Kerala
Oct 20, 2021
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Address: Surya PG, Near SJES college,Medahalli, Bangalore,560049

Respected sir,

I will book a ticket from Kannur to Bangalore on October 15 at 11 Pm . That time first payment was done at Google pay . But Google pay will some server issue .so payment was on processing .So I do another payment method like Paytm .That payment was successful and my ticket was confirmed.After few minutes Google pay money also debited to redbus for that same ticket.So, for that ticket two time, my money was debited to my account.Due to some family issue I was cancelled that confirmed ticket and that amount will be refunded for me .But Google pay money is not refunded.
I also visited my bank and they will say money will debited to redbus, they will definitely refund your money . Same response is taken to Google pay helpline.
So I humbly request you to take necessary action for this valuable problem.

My ticket details and payment screenshot is attached with this Complaint.

Reg mobile No ([protected]).
Mail ([protected]@gmail.com)
Mar 13, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 26, 2022
Red Bus Customer Care's response
Dear Arun,

Greetings from redBus Team!

Thank you for reaching out regarding your refund of the extra deductions.

As we discussed during our phone conversation, thank you for your confirmation of the refund receipt. We believe the concern was addressed with the consent received.

Thanks and regards,
Team redBus
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    V
    Vĩčķŷ Patil
    Oct 18, 2021
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    Red bus is very bad performance don't tickets book ist this side
    Red Bus customer support has been notified about the posted complaint.
    Hi,

    Greetings from all o[censored]s, here at redBus!

    We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

    You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

    With regards,
    Team redBus

    Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
    Sachi vat che
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      S
      Ssrastd7
      from Srikakulam, Andhra Pradesh
      Oct 18, 2021
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      Website: www.google.com/url?sa=t&source=web&rct=j&url=m.redbus.in/&ved=2ahUKEwiH6tWAgdTzAhVIzzgGHXCeAsoQFnoECC4QAg&usg=AOvVaw0FTZbr8O2VORiB5fUwQz8g

      On the date of October 17th 2021 .I have booked a ticket with PNR no SKT937213 from Ramatalkies Visakhapatnam to Ganesh Nagar chintal, Hyderabad
      .Hear I have a problem with the halting station which showed while booking ticket..
      But while conversation with driver, they told me that there is no halting station at chintal... kindly take action on refund our money or else I will file a complaint at consumer court of law.
      Red Bus customer support has been notified about the posted complaint.
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        S
        Shivi Rishi Pandey
        Oct 17, 2021
        Resolved
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        Address: Redbus.com

        I booked a bus manali to delhi thorough redbus.com
        I don't get my bus it provide me wrong bus and bus number 27/28
        This is really Fraud...
        Mar 17, 2022
        Complaint marked as Resolved 
        Red Bus customer support has been notified about the posted complaint.
        Verified Support
        Feb 03, 2022
        Red Bus Customer Care's response
        Dear,

        Greetings from redBus Team!

        Thank you for reaching out regarding your ticket number TQBC10780146.

        We understand that your experience during the journey fell short of expectations due We understand how much of an inconvenience it must have caused due to the below experience regarding ceat change. This is definitely not the experience we want for our customers. Your feedback has been shared with Himachal Travels Height so the quality of service can be improved.

        Stay safe, stay healthy!

        Your redBudd
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          S
          Shivi Rishi Pandey
          Oct 17, 2021
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          Address: Redbus.com

          We booked tow tickets to manali to shimla tickets number 21and 22

          We didn't get my seat ...it provide me 27or 28 ...
          Tickets number is TQBC10780146
          PNR NO. 34619
          THIS IS REALLY Fraud OR MISS USE OF OUR ROGHTS
          I BOOKED THAT BUS I NOT FOUND
          Red Bus customer support has been notified about the posted complaint.
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            P
            Pala123
            from Tinsukia, Assam
            Oct 17, 2021
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            Wrongly entered passenger's gender

            Address: PALASH DUTTA,BONGALPUKHURI(EAST)

            Dear sir/ ma'am.
            Please do me a favour. The gender of the passengers of ticket no. 17 and 18 in Rishi India bus service for 19.10.2021 at 10:30 a.m. from Jorhat to Ghy should be female instead of male.
            With regards...
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            A
            anita guglani
            Oct 17, 2021
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            I booked 3 tickets from red bus of safar bus on 13 oct.
            It was from Ujjain to Delhi dated 17 oct.ay 7:15 pm
            But on 17 oct.at 12 :30 pm I got the mail that bus to Delhi is cancelled.I called at custmor care no.but their attitude was casual .when I questioned how I will travel now at such ashort notice.
            The was MANAGE YOURSELF.
            My family has to check out hotel.I have to face lot of agony, stress.No bus is available from Ujjain to Delhi
            .I have to hire cab till Indore.and search bus from there.
            Such unprofessional treatment with custmor was not expected from you.
            It was your responsibility to arrange an alternative for us.
            Very disheartening and rude
            behaviour.
            Red Bus customer support has been notified about the posted complaint.
            Hi,

            Greetings from all o[censored]s, here at redBus!

            We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

            You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

            With regards,
            Team redBus

            Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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              S
              Samsani Hymavathi
              from Mumbai, Maharashtra
              Oct 17, 2021
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              Website: www.redbus.com

              I have booked the ticket from Chennai to ravulapalem and ticket amount deducted twice and same shown in the back statement. Please do the needful
              Red Bus customer support has been notified about the posted complaint.
              Hi,

              Greetings from all o[censored]s, here at redBus!

              We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

              You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

              With regards,
              Team redBus

              Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                P
                pk046877
                from Panipat, Haryana
                Oct 17, 2021
                Resolved
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                Resolved

                Customer Services regarding Boarding Points

                Boarding point was changed from tenzing Norgay to Matigara Bus Stand without any information to the passenger and I have travel with my family where two small kids and heavy language and I have spent extra cost for hire a auto of Rs 200/ -plz credit the amount as physical and mental harassment due to poor customer service of Changed Boarding Point. If it is not resolved within reasonable time, I will appeal to the consumer forum against your...
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                S
                shankerA
                Oct 15, 2021
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                As per redbus site reschedule policy mentioning...but practically the site not allowing to reschedule confirmed tickets before ...its making business to cancel and rebook tickets to get amount
                Red Bus customer support has been notified about the posted complaint.
                Hi,

                Greetings from all o[censored]s, here at redBus!

                We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                With regards,
                Team redBus

                Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                  S
                  surendrasinghdeora
                  from Nagpur, Maharashtra
                  Oct 15, 2021
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                  I booked my ticket from Sumerpur to Ahmedabad, I have 5 luggage and two kids with me I started my journey from Sumerpur, and after 60 km near Swaroop Ganj, Bus member asked us to change the bus and transfer all the luggage to another bus and all of this happened suddenly, the question in my mind was WHY? No issue in existing bus than why suddenly this happened.
                  Also, the condition of 2nd bus was too. Bad. I will not travel again with MR.
                  Red Bus customer support has been notified about the posted complaint.
                  Hi,

                  Greetings from all o[censored]s, here at redBus!

                  We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                  You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                  With regards,
                  Team redBus

                  Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                    N
                    nageswararao sativada
                    Oct 13, 2021
                    Resolved
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                    Resolved

                    Website: Redbus

                    I have booked a ticket with phone number [protected] from vizag to ongole for 9.00 pm bus of srikrishna travels on 12th oct(seats 11 and 12) for travelling on 13th

                    I haven't received any booking update in redbus app though money debited. So I booked another tickets with numbers 14 and 15th for the same bus and that was confirmed through redbus app.
                    Now all the tickets 11, 12, 13, 14 got booked on my name. There was wastage of 2 tickets and money worth 2, 500 due sheer negligence of redbus in sending me booking details. Though I checked app for many times booking details weren't shown
                    Nov 18, 2021
                    Complaint marked as Resolved 
                    Red Bus customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2021
                    Red Bus Customer Care's response
                    Hi,

                    Greetings from all o[censored]s, here at redBus!

                    We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                    You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                    With regards,
                    Team redBus

                    Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                      S
                      Some Singh
                      Oct 12, 2021
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                      While booking from Jaipur to Banswara Rajasthan, amount 735/- debited but failed in your system. Plz refund the amount immediately.
                      Regards,
                      Some Singh
                      Red Bus customer support has been notified about the posted complaint.
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                        S
                        Some Singh
                        Oct 12, 2021
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                        Address: Jaipur

                        Amount Rs. 735 debited from my account but shown as transaction failed. Plz refund the amount immediately. After that again transaction done & successful & bus booked from Jaipur to Banswara Rajasthan. 2 times payment done, so plz refund of 1 trxn of 735/- to my account. Waiting.
                        Some Singh
                        [protected]
                        Red Bus customer support has been notified about the posted complaint.
                        Hi,

                        Greetings from all o[censored]s, here at redBus!

                        We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                        You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                        With regards,
                        Team redBus

                        Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                          V
                          Vno
                          Oct 11, 2021
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                          Date: 27/08/2021
                          Ticket No: TQ9Q52969686
                          Seat No: Lb - vinoth kumar

                          Departure: Chennai ( Tambaram)
                          Destination: Coimbatore( Hopes College)
                          Travels: Sri Krishna Travels
                          Fare Amount: Rs 810/-

                          I Had book the ticket 25/8/2021 and the ticket was conformed but unfortunately the bus was cancelled on the travel day and I had got the Cancellation alert . But still I didn't receive the refund amount and I had followed the customer care on several times but there is no proper response.
                          Red Bus customer support has been notified about the posted complaint.
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                            M
                            Manjusha karamala
                            from Anantapur, Andhra Pradesh
                            Oct 11, 2021
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                            Payment done but no booking details

                            I have booked a ticket from Vijaywada to Anantapur on 10/10/2021 . Payment was done but no booking details generated.Later i have booked for the same and Payment was done and booking details also generated. The earlier transaction was done but no booking details. Kindly respond to this issue...
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                            S
                            Susmita16
                            Oct 9, 2021
                            Resolved
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                            Resolved

                            Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
                            Ticket no. 2:TQB[protected]Gupta Travels)
                            Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.
                            Feb 28, 2022
                            Complaint marked as Resolved 
                            Red Bus customer support has been notified about the posted complaint.
                            Oct 09, 2021
                            Updated by Susmita16
                            Additional info:
                            Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
                            Ticket no. 2:TQB[protected]Gupta Travels)
                            Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.

                            Verified Support
                            Jan 27, 2022
                            Red Bus Customer Care's response
                            Dear Susmita,

                            Greetings from redBus Team!.

                            Thank you for reaching out regarding your ticket number TQB[protected]. I am Sumanth and I am here to assist you.

                            We can imagine how troublesome the experience has been due to the unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.

                            As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

                            Below are the refund details:

                            Refunded Amount: Rs. 990/-
                            Initiated on: 11th October 2021
                            Source: Original mode of payment
                            ARN Number:[protected].

                            Thank you for contacting us.

                            Stay safe, stay healthy!
                            Team redBus.
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                              R
                              Ram Sarswat
                              Oct 9, 2021
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                              Sir mene sirohi se bikaner ki tickit book karwai subh 4.22 par muje bus mili jo 7.10 par aake jodhpur kgarab ho gyi kisi ne bhi pessenger ki nhi suni or sham ko 5 bje tak bahar sunsan area me bina pani ke betga k rakha or naa hume hmari money return ki
                              Red Bus customer support has been notified about the posted complaint.
                              Hi,

                              Greetings from all o[censored]s, here at redBus!

                              We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                              You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                              With regards,
                              Team redBus

                              Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                                Nagarajan Pushpapriya
                                Oct 6, 2021
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                                Booked my tickets of 3 from Pattukkoattai to Coimbatore on Monday[protected] but I cancelled my ticket on Sunday. I didn't get my refund yet.my ticket number TQAV24457666.
                                Red Bus customer support has been notified about the posted complaint.
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                                  Karan Reena
                                  Oct 6, 2021
                                  Resolved
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                                  Resolved

                                  Address: I/101 Yogeshwar hills app. New ranip, ahmedabad

                                  I have booked wrong tickets by mistake... I call customer care number and bus traveller number so many times.. both are not responding.. i lost my 2000 rs.. after this i never preferred red bus...
                                  Nov 9, 2021
                                  Complaint marked as Resolved 
                                  Red Bus customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 08, 2021
                                  Red Bus Customer Care's response
                                  Hi,

                                  Greetings from all o[censored]s, here at redBus!

                                  We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                                  You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                                  With regards,
                                  Team redBus

                                  Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
                                  Helpful
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