Red Bus Complaints & Reviews

My booling mobile number is [protected].
I have booked ticket from muzzafarpur to delhi on 15 dec 2021.
Go air bus, the bus operator called me and said to me that bus is cancelled today and your money is refunded by redbus soon. But i said them there were no cancellation msg received yet then they said you received it as soon as possible. After this i called redbus and confirmed then about all the situation they after some time confirm me about the canceled bus and wait for 72 hours for refund. Then after 5 days i check i don't get any money form them and when i called red bus they said to me bus was scheduled right time and bus was not cancelled.

Now i'am giving you a warning if my matter not cleared in between 72 hours then its not good for both redbus company and that bus services.

I will get you in court and making red bus service feedback that much poor you cant think.

We booked 4 tickets through redbus. We wanted to cancel one ticket out of 4. Redbus app say ' do you want to cancel few seats'. I expected all to show me list of all 4 seats and allowing me to decide which ticket I want to cancel.

Instead, app cancelled the whole ticket of 4 people and deducted cancellation fee for 4 people instead of one person.

Took me 45 mins to find a number to call. The customer service was very rude and tried to give us 'gyaan'. Stay away. Call the travel agent directly who will give to u a much better service for the price..

My Journey date is 30Dec21, but red bus giving facility to reschedule journey date, from 30 to 29, But the link is not operating, So this is fraud

This is Shaik Subhani I have Complaint Rise To the red bus why Because My Ticket Is Cancel but Amount Not Creadited.
TicketDetails:-
Ticket No:TQC[protected],
Service Code/Name:CPT - MBXR/4530,

Name Age Category Gender Seat No.
SUBHANI SK 22 ADULT MALE 22

I travelled from Varanasi to Delhi on 3rd December 2021 with ticket id D6N24546. I want gst invoice for the same.

I travelled from Pune to Mumbai and the other way round on 11th December 2021. And then I travelled from Pune to Baroda on 14th December 2021 and from Baroda to Pune on 17th December 2021. Redbus does not provide a GST invoice and asks customers to get the same from Bus Operators. It's really an arduous process of chasing the Bus Operators as they do not answer the calls. I need GST invoices for the following ticket numbers as I have to claim...

I availed Ticket reschedule option once for a ticket and my travel plan got changed, and hence wanted to reschedule the ticket but there is NO Reschedule option at all . And no cancellation option as well. Now my ticket booking money is wasted. There is no help at all.

I booked a ticket from Indore to Kota last night, when I reached the boarding point the bus already left. Moreover, I did not get the bus driver's number nor did I get a call from him, so I tried to call the operator. I asked him if there's any bus after this, he denied it. Later I asked him if I could reschedule it, he said we can't do it, RedBus is responsible for such activity.

I, Satyanshu Kumar had booked a bus from Muzzaffarpur, Bihar to Delhi as on 04/12/21. The bus came under Yatra Guru Travels.

Ticket number- TQCX50293562
FARE- RS 1535.40 /-
The scheduled departure was 15:00 .But unfortunately the vehicle suffered a break down.The operator messaged me at 13:00 hours, explaining about the cancellation of journey and the upcoming refund through Redbus. in the next 72 hours.
br...

I have booked a ticket for Pune-Banagalore on 14th Decemeber of worth 1500 k. The amount is debited from my account but redbus says they did not receive it. My bank asks me to report a complaint to redubus. I tried reporting a complaint on their mail [protected]@redbus.in. But they no longer accept complaints on that mail. so I tried their 'Help' option on their official website, But I have to chat with a bot which says " I am sorry about the transaction failure. However, please note we haven't received any payment from your end." How do I get my money back?

I booked ticket for my colleague through redbus agent agent MONICA TRAVELS from Chennai to Bangalore on 13 OCTOBER 2021 Bharathi Travels (716) PNR # TS[protected]CKFG/1582990/A/C and paid INR 1260. This fare higher than normal fare.

The bus was breakdown near Ambur, Driver was not arranged alternative bus, he informed to my colleague, bus operator refund the bus fare through agent, next dy I informed to Travel Agent, after few days one of your executives called and enquired about breakdown information, he told the Patricial amount will be refund through travel agent.

But redbus informed, the bus operator arranged alternative bus so they will not refund. And asking any proof for alternative trvel ticket after 57 days. Find below redbus response.

Hi Alagarsamy,

Please ignore the pervious mail.

Greetings from the redBus Management Escalation team!

Thank you for reaching out to us regarding the refund for your PNR No # TS[protected]CKFG/1582990/A/C.

I understand that the bus break down during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been communicated to the bus operator. We’ll work harder to provide hassle-free quality service in the future.

During our investigation regarding your complaint, we received information from the bus operator that he provided an alternate arrangement for all passengers.

As discussed on the mobile number [protected], for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

If you have take alternate service from your end kindly share alternate copy for the further assistance.

For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Note: redBus representative will never ask for your bank confidential details like - OTP, CVV & UPI PIN so please do not share with anyone even if they claim to be redBus/Bank officials.

Regards
redBusimage

I had booked cab for outstation on Redbus before 14 days and 2 days before I had received operator details. On journey day, Operator had cancelled my booking. I called Redbus customer service & took follow-up for 6-7 hours but they did nothing and totally wasted my time.
As Redbus customer service unable to arrange another operator before 2 hrs. of my journey time so I requested cab operator to continue my booking so he charged me extra 2388 Rs for total journey.
I request redbus to look into this matter & arrange for refund asap.
Booking ID: 163808NUMSGY

Hi Team,

This complain is against- PNR[protected].

I booked the ticket at 10:57pm on arriving the given address -
Near to alam Bagh, avadh hospital, VIP road [protected]
Landmark: Near to alam Bagh, avadh hospital, VIP road [protected].

I was there only when I booked ticket and then I called to the given number that i received after booking of ticket. That person suggested me to go on different place to pick the bus, I went there as he suggested and there again there was no bus, that person kept me engaged for 15minuts and at end he mentioned that bus is 25km away, sorry u can not pick it.

At the same time when i asked him to help me in bus cancellation so that i can get my refund, that person told me please dont worry you don't need to do anything and he will cancel the ticket in next morning to initiate my refund. In next morning when i called him to please cancel my ticket, he become abusive and told me that you have paid to red bus so call them for refund and blocked my number.

Please help me and refund my money, I am already in trouble and it was an emergency when i was travelling with my family in mid night

Regards,
Awadhesh yadaw
[protected]

I have a serious issue because last night (11/12/21) was completely horrible. Plz see the booking details carefully. I had booked a bus from Pune to Nandgaon (Nashik) and dropping point which came by itself was Nandgaon Titha which to a surprise is a dropping point somewhere in Nandgaon Goa. We had to go to Nandgaon near Manmad. Somehow my husband checked the details again and we asked the bus operator many times and they confirmed Itz going to Goa and not Manmad. Now at 11:30 pm we didn’t get any other bus and had office to attend today (12/12/21). We had to book an Ola and pay Rs 6500 I need my complete money back for this mistake of yours. This was the worst experience with Red Bus

We have resolved your concern[protected] ref:_00D281KZyA._50010ywBzt:ref

The above is mentioned complaint number and subject which was submitted to redbus application and email was recieved reffering that it has been resolved. But I didn't not recieved my money back since its more than 1 year . As redbus money refund policy is to refund money with in 6 month.

The bus for which ticket was booked didn't show up for more than 6hr of its scheduled time. Being waiting at stop tired to contact bus conductor but he was not responsive. Spoke to red bus support through application and call and they suggested to take any other mode of transport as timing was priority and recommended to log complain for refund of amount. I did same but amount is not refunded yet.

Kindly look into issue and do needful

I booked bus through red bus service from Sultanpur Uttar Pradesh to Delhi for dated:08/12/2021, Seat No. SU 4, Passanger Name is Ram Achal Maurya. On date of journey 08/12/2021 at 16:00Hrs bus operator operator told us that your bus is cancelled even buswas not cancelleds showing on red bus app. They provide us different bus same travel company Krishna Travels but not provide sleeper seat for which i pay to red bus service instead of that they provide sitting seat and did not give any refund. I complained to red bus service that bus was not cancelled so I can't do anything. Then who is responsible for that type of problem created by bus operator at time of journey. I need refund for that. Screen shot of messsage that i got from diffrent bus is attached. They are not send any bus cancellation message to us they only call to us that your bis was cancelled. Caller bus operator no is [protected]

I am booking my AC bus ticket through redBus but operator provide non AC bus I am complain to red bus in 24th November but RedBus only repeat wait for 24 hour wait for 24 hour last 12 to 13 days there are no good response by redBus

I have booked bus from Gorakhpur to Jaipur. The bus team allowed to sit other person at my booked sleeper seat. At one petrol pump he stopped bus for three hours saying that neither money is available nor petrol. Because of this delay I am to be failed to take my return bus journey.

I have booked from Gorakhpur to Jaipur. He allowed to sit other person on my seat also. Apart from this there was abnormal delay in journey also. Apart from this he stopped bus on petrol pump up to 3 hours and said neither money is available for refilling nor petrol is available. Due to this, I am going to fail for my return journeys.

From
Minimol, 27 yrs, Female

Mr Sai Ram Naik, conductor, Contact number [protected], was very rude with me. He doesn't know how to behave with a girl.. His language with a girl was irrespective.. Kindly take action on him or else I would have to approach legally..

Thank you