Red Bus Complaints & Reviews

Address: Redbus India Corporate Offices Address : 7th Cross, Domlur Layout, Bangalore, Karnataka – 560071.

Website: m.redbus.in

On 18th nov 2021, i have purchased two tickets of Rs.2, 310 from Tirupati to Vijayawada from redbus of Rajesh travels... The bus was cancelled by the operator due to heavy rains. I didn't get satisfactory reply from reply from redbus other than automated response.. hence i request the total amount mentioned above to the original payment method... The ticket no is TQCD44669823

Mar 11, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2022

Red Bus Customer Care's response Dear Garikapati,

Greetings from redBus Team!.

Thank you for reaching out regarding your ticket number TQCD44669823.

As we discussed during our phone conversation, we are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below the refund details:
Refunded Amount: Rs. 2310/-
Initiated on: 29/11/2021
Source: Original mode of payment
ARN or Refund Reference Number:[protected]

If you do not receive this amount within the expected time, please reach out to your Bank customer care team using the number mentioned on the back of your card with the above provided refund reference number. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

Your redBuddy

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Address: Vikas travel,shop no-90, Khanna market,New delhi

Sir, maine Delhi se sanchor k liye bus book ki hai redbus se Vikas travell ki.Redbus me jo details dikhayi thi usse jo bus aayi hai wo puri trh alag hai.Naa ac hai naa clean hai.Staf behaviour bhi bekar hai ladne ko taiyaar ho jaate hai.

Dec 26, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 18, 2021

Updated by Hariom Rathour Bus ki sthiti dekhiye kya haal hai

Verified Support

Nov 25, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Sir I am book a ticket to Madurai to Calicut on 20.11.21.but some reason we dropped the travel.I trying cancel the ticket bur not possible. kindly help me to cancel the ticket and refund the amount in my account.

Jan 2, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked my bus tickets from redbus.in online for journey on 30.12.2021 from siliguri to kolkata. On paying Rs.3597.00 they confirmed journey by royal cruiser (seat nos. 1, 2 & 8).
Subsequently on 05.11.2021 at 22.48 hrs. and again on 12.11.2021;16.21 hrs. one message was sent by redbus that they can not allot me seats and that the full refund of money will take place.
But unfortunately I have not been paid back the amount of Rs.3597.00 even after lapse of 10 days.
It is quite embarassing and matter of mental tension.
Please look into the matter and send me feed back of the status.
Thank you.
D K DATTA

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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P

projukta

Nov 18, 2021

Please find the followings for your doing the need ful:
Ticket no.TQBZ83151768
PNR No.[protected]
Date of journey 30.12.2021 from siliguri to kolkata
Seat nos.1, 2 & 8.
Email ID: [protected]@gmail.com
Regards,
Projukta.

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My destination is palanpur for which i was charged 1490/- & they have droped me in ahmedabad half way to my destination... What should I do
How correct it is to drop a woman midway... I didnt expect such worst service from redbus & neeta tours & travels
I want my refund for this travel

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I am travelling and inside bus... Someone is smoking & i feel nauseatic & uncomfortable... I already told this to my bus attendant but he is careless about it... Being a woman travelling alone I am helpless in this situation

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: redbus

I had booked a ticket through phone pe but booking cancelled and money deducted and credited to redbus wallet, pls transfer my wallet money to my bank account

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Booked a bus through Red bus on 12th november from Delhi to Agra. Pick up man Amit kesarwani [protected] from hans travels was extremely rude and threatened us to get down from the bus. Asked for extra money. Misbehaving with the passengers. He was drunk and abused us for no reason. He said things I cannot even write it down here. It was a extremely bad experience. I will never use this travel agency again and will recommend other the same. We like to travel to have good time in life. Not to fight with pity staff of your. The situation was extremely embarassing

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: kirtane baugh, magarapatta

Hi, i was booked ticket of BABA travels on 3 rd of NOV 21 from pune to udgir. I was waiting since boarding time i.e. 9:30 pm & taken so many follow-ups with driver and operator but they answered me like we are here and there and lastly they missed their responsibilities they never forget to pick me . i called to customer care as well 2 3 times but i never get any positive reply . this is my humble request to you please make refund otherwise ill take strong action against this issue.

Dec 28, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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R

Raghuph

from Athani, Karnataka

Dec 28, 2021

Refund the amount

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I have booked my ticket in Nov 13 but it is not booked and amount debited. After some time refund directly to my red bus wallet in place of my UPI without my knowledge.There no proper support also.

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 18, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I booked 2 tickets today(12 Nov 2021). I cancelled them. I got a message saying that money has credited to your bank account but till now money has not credited.
Please credit it ASAP.

Ticket number: 66479882
Email: [protected]@gmail.com

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HI,

This is Praveen, I Travelled on 7th November from KVR TO HYD, But i didn't get any voice for this trip, i requested via Red bus help, but no use please try to send my invoice asap.

Ticket Number: TQBZ39002750
PNR No: 1356255
EMAIL: [protected]@gmail.com
Thanks
praveen.

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Address: House no 4970,Matruchaya,Kanade Lane,Near Kauthichi Talim,

We have booked 2 seats for Malegaon Nasik from Ahmednagar and bus went to Aurangabad road. My wife having idea of road and they said bus can't go to Malegaon Nasik.
Bus is for Malegaon vashiim. Very bad service by red bus. They drop down wife and children's in ghodegaon which is 35 Km away from Ahmednagar which is pickup point.
Who is responsible if any thing mishappened?
We don't have vehicle for pickup of wife and children s?
We will definitely escalate the matter with higher authority and media.

Feb 3, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

Red Bus Customer Care's response Dear Ravi,

Greetings from redBus Team!.

Thank you for reaching out regarding your ticket number TQC[protected].

We understand how troublesome an experience it has been due to the change in the dropping point. Please be rest assured, the feedback has been noted and shared with Mahendra Travels.

As shared during our phone conversation, happy to share that the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account. Kindly refer to the email for more details on the refund.

Thank you,
Stay safe, stay healthy
Team redBus

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R

Rahul Patwekar

from Aurangabad, Maharashtra

Nov 11, 2021

redBus mTicket
Route: Ahmednagar to Malegaon (nashik)
Ticket No: TQC[protected]
Primary Passenger: Vinita Patavekar (35, FEMALE)
PNR:[protected]
Trip Code: 5401
Travels: Mahendra Travels
Departure: 05:15 PM Nov 11, 2021
Seat Numbers: 8, 7
Boarding point: National travels, opp-3
Address: National travels, opp-Th
Boarding point contact: [protected]
Mahendra Travels Customer Care:[protected]
Check your ticket : https://s.redbus.com/z4orlni
This trip is insured with icici
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://bit.ly/redbus-guidelines

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Rahul Patwekar's [Complaint's author] reply, Nov 13, 2021

If we have not received reply then escalate matter with higher authoriies

R

Rahul Patwekar

from Aurangabad, Maharashtra

Nov 12, 2021

Didn't receive any reply ??

Kindly contact on [protected] & [protected]

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Rahul Patwekar's [Complaint's author] reply, Nov 13, 2021

Still issue is not resolved ?

Kindly confirm time period for resolve the issue ?

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Address: Mumbai

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 11, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Mumbai

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 11, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Website: redbus.in

I had booked a bus ticket from Manali to Delhi via Redbus but did not get the invoice in the mail.
Tried calling customer care but they cut my call without answering my query. This happened twice. Clearly, your employees don't know how to handle customer requests. Request you to look into this ASAP.

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Address: Hyderabad

Website: Redbus.co.in

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No one informed me that bus is cancelled.. No message.. No call from operator or redbus

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 11, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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[protected]
[protected]
not pickup the driver on date, because not avalability of service jagan travels.red bus is wrongly showing route.
refund

Nov 8, 2021

Complaint marked as Resolved

pickup issue

Red Bus customer support has been notified about the posted complaint.

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Red bus wrongly showing the route

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Red Bus Customer Care

from Bengaluru, Karnataka

Nov 11, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Madurai to coimbatore i havebooked the ticket, bus timing in 2.55 PM, I'm waiting for boarding point place Aarapalayam at 1.35 PM, Misinformation about bus timing, i have paid amount 800 Rs, please refund my money ..Here I have attached my ticket details for your reference, kindly help us

redBus mTicket
Route: Madurai to Coimbatore
Ticket No: TQC[protected]
Primary Passenger: bhavani singaraj 23, FEMALE
PNR: 369421
Trip Code: 475
Travels: Krish travels
Departure: 02:55 PM Nov 7, 2021
Seat Numbers: 1
Boarding point: Arappalayam(Madurai)
Address: Near Arappalayam Busstand C/O Golden Touch Travels[protected] [protected] [protected] [protected]
Boarding point contact:[protected] [protected] [protected]
Krish travels Customer Care: [protected]
Check your ticket : https://s.redbus.com/ku7ogej
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Apr 12, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Bhavani,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQC[protected].

As we discussed during our phone conversation, we understand how much of an inconvenience it must have caused due to the below-par experience. Your feedback has been shared with Krish Travels, so the quality of service can be improved.

As a gesture of goodwill we’re happy to provide you with a credit of Rs.400/- back to the source used to make the payment at the time of booking.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:

Refunded Amount: Rs.400/-
Initiated on: 28/01/2022
Source: Original mode of payment
Stay safe, stay healthy!
Your redBuddy

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 46

Cancellation of bus by operator

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Bus services

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Cancellation ticket

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Refund of paid money

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The bus in which I travelled today.. It was booked under name Neeta tour & travels but the bus which actually picked me was laxmi

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Someone smoking inside bus

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Need money from redbus wallet to my bank account

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Extremely misbehaving bus staff

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Refund required

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Money credited in my redbus wallet in place of my UPI without my knowledge

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Money has not credited

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GST Invoice

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Passenger drop down in road

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Contact service number-,7O7OO73378 refund related bank

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Contact service number-,7O7OO73378 refund related india

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Redbus I need GST invoice of bus ticket.

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Bus cancelled without notification

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Pickup

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Pickup

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Misinformation for Redbus

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