Red Bus Complaints & Reviews

Address: Sanjana travels Anand circle bangalore

In sanjana traveling agency there is extra driver seat in between 2+1 arrangement.
In seat no 14 Lowe and 15 lower there are two ladies . beside them how can sleep a
male driver..this is not valid.
Please help us other wise we will take action against this.

Feb 6, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Please provide GST Invoice of ticket nummber TQ9K81737135
PNR :[protected]

Feb 3, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: vijayawada

Please provide GST Invoice of ticket No:TQ9K81737135,
PNR :[protected].which is booked at 23.08.2021 in redbus service.

Feb 3, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 29, 2021

Updated by naidu chelluri Till now i didnt receive any GST Invoice but shows issue resolved, what is this mean

Verified Support

Dec 31, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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I had booked ticket at 10:45 pm on 29 dec 2021 and in 10 mins realised after seeing the ticket that it had been booked for 1.30 am 29 dec 2021 rather than 1:30 pm 29 dec 2021. I raised it but neither can I reschedule it nor cancel, just in 10 mins of me booking the ticket. This is sad. My money got wasted. Why do they mention free date change when thry cant do anything

Feb 14, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Ridhima,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQDQ30726986.

As informed during our phone conversation, we understand you would want to cancel the ticket. However, as per the bus operator Laxmi Holidays, the cancellation policy has expired due to which the ticket cannot be cancelled. Appreciate your understanding.

Below are the cancellation policy details for your reference–

Policy Expiration Date: 28th Dec 2021
Policy Expiration Time: 4:00 PM

You can also check the cancellation policy details on the E-ticket shared with you at the time of booking.

For all your future bookings, we have simplified the process to cancel the ticket and check for refund status through the redBus website or mobile app.

Stay safe, stay healthy!

Your redBuddy

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Address: Athani Taluk Belagavi Dist Karnataka

I booked Athani(Karnataka) To Bangalore date 27/12/2021 Bording Time 21:40 but booking done by red bus from Athani (Kerala) To Bangalore. And again I booked Athani(Karnataka) To Bangalore date 28/12/2021 Bording Time 21:40 but booking done by red bus from Athani (Kerala) To Bangalore...I selected boarding point Athani (Karnataka) and same tickets generated but booked Athani (Kerala)...I very disappointed with red bus website.. Please refund my INR 3043.00

Red Bus customer support has been notified about the posted complaint.

Dec 28, 2021

Updated by Raghuph Passenger Name Mr.Panduranga Shindhe

Verified Support

Dec 31, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Jan 28, 2022

Updated by Raghuph Yet not resolve my complaint

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- Date of incident = 28th December, 2021 at 2:08am

- Booked Ram Dalal Holidays bus service from Zirakpur to New Delhi on 28th December, 2021 at 2:08am.
But the bus didn't came and also no info about . We waited for 45minutes, calling bus operator and other numbers provided by Red Bus, but no one received call.
We also called Red Bus customer care, the representative also called bus operator, but no response he got.
Such a cheat and disappointed service.
Bus didn't show up and after few hour, message came from Red Bus that "Hope you enjoyed your journey".

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Dec 29, 2021

Updated by abhi1887 redBus mTicket
Route: Zirakpur(punjab) to Delhi
Ticket No: TQDP47882025
Primary Passenger: Jasmeet Kaur 28, FEMALE
PNR: 162879
Trip Code: 169
Travels: Ram Dalal Holidays
Departure: 02:08 AM Dec 28, 2021
Seat Numbers: 19
Boarding point: Zirakpur
Address: BURGER KING
Boarding point contact: [protected] [protected]
Ram Dalal Holidays Customer Care: -
Check your ticket : https://s.redbus.com/6f27a6b
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

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Address: Bakathavachalam Nagar 1st Street, No. 3

Hi, i booked a ticket form chennai to kerala on 17th dec 2021, but by mistaken we selected the wrong date and we rescheduled then we selected to date for 31st on dec 2021, we paid 4500 rs for tickets but now we want to cancel the trip due to omnicron pandemic in kerala, but customer care tell that because we rescheduled that we cannot refund the money, its not in our policy like that, i want refund pls check and help

Feb 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have called office to cancel ticket, but they are rude and not even trying to shift ticket.
They are saying to complaint red bus.
Ticket no is : TQDP57500508

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 28, 2021

Verified Support

Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: karnataka , kalasipalyam

The bus has left the boarding point without intimation and i have reached the boarding point half an hour before the actual time and i informed in the travels office. they told me bus will come we have to wait after waiting of half an hour they told me the bus has left and they have cancelled my seats, after so much argument they told me do whatever you want to do .
their behaviour is very rude and unethical .

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 28, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Have booked 1 non a/c sleeper tickets from indore to udaipur on 26/12/2021 at city shrinath solitaire using redbus app with ticket no: TQDM80843304. But bus operator called and said your bus is cancelled then i called redbus regarding this but they said we can't initiate refund as we're unable to communicate with operator. Hence refund the paid amount of rs.500/- with immediate effect. Have attached the eticket snap for ref.

Feb 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Karan,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQDM80843304.

We understand how troublesome an experience it has been due to Bus cancellation. Please be rest assured, the feedback has been noted and shared with Srinath Solitaire.

As shared during our phone conversation, happy to share that the bus operator had processed a complete refund. The refund has been initiated from our end back to the source account.

Thank you for your refund receipt confirmation on this.

Stay safe, stay healthy!

Your redBuddy

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For one booking twice the amount was deducted. I need to refund the amount. Please let me know how to do it.

Ticket Number: TQDM10183570 | PNR No: 3288124

Transaction ID 1:[protected]

Transaction ID 2:[protected]...

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I booked two sleeper tickets from Red bus, Nagpur to Jabalpur at 25/12/2021 for Rs 1300.
Got confirmed seat numbers as BG8, BW7.
When we board the bus, it was sitting bus instead of sleeper.
Conductor misbehaved with us and Redbus doesn't even register a complaint.
PNR no - 13229
Trip code -10
Travels - Singh bus service
Ticket number- TQDM80595406
Boarding point contact - [protected], [protected].

Feb 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: RedBus

With reference to my booking on redbus from Chennai to nagercoil, redBus has stated this bus in primo and rates as a good bus but it is very unprofessional they have not maintained punctuality, amenities agreed are not available in the bus, charging port is not functioning, water bottles are not provided and redBus is charged fare including all these facilities.

Feb 4, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Red bus delhi

My booling mobile number is [protected].
I have booked ticket from muzzafarpur to delhi on 15 dec 2021.
Go air bus, the bus operator called me and said to me that bus is cancelled today and your money is refunded by redbus soon. But i said them there were no cancellation msg received yet then they said you received it as soon as possible. After this i called redbus and confirmed then about all the situation they after some time confirm me about the canceled bus and wait for 72 hours for refund. Then after 5 days i check i don't get any money form them and when i called red bus they said to me bus was scheduled right time and bus was not cancelled.

Now i'am giving you a warning if my matter not cleared in between 72 hours then its not good for both redbus company and that bus services.

I will get you in court and making red bus service feedback that much poor you cant think.

Jan 26, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Udyesha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number D6PZZ4AD.

We understand how troublesome an experience it has been. Please be rest assured, the feedback has been noted and shared with Go Air Bus service.

As shared during our phone conversation, happy to share that the bus operator had provided a complete refund. The refund has been initiated from our end back to the source account.

Thank you for your confirmation of the refund receipt.

Stay safe, stay healthy!
Akanksha
Your redBuddy

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We booked 4 tickets through redbus. We wanted to cancel one ticket out of 4. Redbus app say ' do you want to cancel few seats'. I expected all to show me list of all 4 seats and allowing me to decide which ticket I want to cancel.

Instead, app cancelled the whole ticket of 4 people and deducted cancellation fee for 4 people instead of one person.

Took me 45 mins to find a number to call. The customer service was very rude and tried to give us 'gyaan'. Stay away. Call the travel agent directly who will give to u a much better service for the price..

Jan 26, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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Address: Flat 609, YAMAN,MALHAR CO OP. SOC, Near JIJAMATA GARDEN, Pimple Gurav

My Journey date is 30Dec21, but red bus giving facility to reschedule journey date, from 30 to 29, But the link is not operating, So this is fraud

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 25, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

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Address: Guntur

This is Shaik Subhani I have Complaint Rise To the red bus why Because My Ticket Is Cancel but Amount Not Creadited.
TicketDetails:-
Ticket No:TQC[protected],
Service Code/Name:CPT - MBXR/4530,

Name Age Category Gender Seat No.
SUBHANI SK 22 ADULT MALE 22

Jan 25, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 23, 2021

Updated by Sk.Shalu Money is not Refound

Verified Support

Dec 25, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Verified Support

Mar 08, 2022

Red Bus Customer Care's response Dear Subhani,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TQC[protected].

As we discussed during our phone conversation, we are equally concerned about the delay in the refund and hence we checked with our payment gateway for the same.

We are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure, the amount should have been refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 382/
Initiated on: 11/11/2021
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank's customer care team.

Stay safe, stay healthy!

Your redBuddy

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I travelled from Varanasi to Delhi on 3rd December 2021 with ticket id D6N24546. I want gst invoice for the same.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 23, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Reply

ParasMehandiratta's [Complaint's author] reply, Dec 23, 2021

[email protected]
D6N24546

ParasMehandiratta's [Complaint's author] reply, Dec 24, 2021

The gst invoice shared with me does not contain gst number of either vendor. This does not resolve my issue.

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 23, 2021

Verified Support

Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

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I travelled from Pune to Mumbai and the other way round on 11th December 2021. And then I travelled from Pune to Baroda on 14th December 2021 and from Baroda to Pune on 17th December 2021. Redbus does not provide a GST invoice and asks customers to get the same from Bus Operators. It's really an arduous process of chasing the Bus Operators as they do not answer the calls. I need GST invoices for the following ticket numbers as I have to claim...

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I availed Ticket reschedule option once for a ticket and my travel plan got changed, and hence wanted to reschedule the ticket but there is NO Reschedule option at all . And no cancellation option as well. Now my ticket booking money is wasted. There is no help at all.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 21, 2021

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 43

Complainting about privacy for ladies . arrogant speech with pasenger.

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GST Invoice required

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GST Invoice required

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Ticket from mandi to delhi

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I booked bus Athani(Karnataka) To Bangalore but booking done by red bus from Athani (Kerala) To Bangalore

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Bus neither showed up nor received calls

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Not refunding the money or cancelling my trip

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I am complaining about cancelling ticket, office is not supporting and red bus is also not supporting vo for cancelling ticket

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About cancellation of my seats

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Bus got cancelled and redbus not giving refund

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Amount deducted twice. Need refund

Booked sleeper seat got sitting seat fraud

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Cheating customer by providing incorrect information regarding the bus amenities and punctuality

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Refund not received

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Issues with app. Total ripoff

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Can not able reschedule Journey date, as they claim

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Ticket Cancel But Money Not Return in Account.

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Gst invoice for ticket id D6N24546

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GST Invoice not provided by Redbus

Ticket Reschedule/Cancellation

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