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Updated: Nov 18, 2025
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P
Pala123
from Tinsukia, Assam
Oct 17, 2021
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Wrongly entered passenger's gender

Address: PALASH DUTTA,BONGALPUKHURI(EAST)

Dear sir/ ma'am.
Please do me a favour. The gender of the passengers of ticket no. 17 and 18 in Rishi India bus service for 19.10.2021 at 10:30 a.m. from Jorhat to Ghy should be female instead of male.
With regards...
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anita guglani
Oct 17, 2021
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I booked 3 tickets from red bus of safar bus on 13 oct.
It was from Ujjain to Delhi dated 17 oct.ay 7:15 pm
But on 17 oct.at 12 :30 pm I got the mail that bus to Delhi is cancelled.I called at custmor care no.but their attitude was casual .when I questioned how I will travel now at such ashort notice.
The was MANAGE YOURSELF.
My family has to check out hotel.I have to face lot of agony, stress.No bus is available from Ujjain to Delhi
.I have to hire cab till Indore.and search bus from there.
Such unprofessional treatment with custmor was not expected from you.
It was your responsibility to arrange an alternative for us.
Very disheartening and rude
behaviour.
Red Bus customer support has been notified about the posted complaint.
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Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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    Samsani Hymavathi
    from Mumbai, Maharashtra
    Oct 17, 2021
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    Website: www.redbus.com

    I have booked the ticket from Chennai to ravulapalem and ticket amount deducted twice and same shown in the back statement. Please do the needful
    Red Bus customer support has been notified about the posted complaint.
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    Hi,

    Greetings from all o[censored]s, here at redBus!

    We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

    You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

    With regards,
    Team redBus

    Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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      P
      pk046877
      from Panipat, Haryana
      Oct 17, 2021
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      Customer Services regarding Boarding Points

      Boarding point was changed from tenzing Norgay to Matigara Bus Stand without any information to the passenger and I have travel with my family where two small kids and heavy language and I have spent extra cost for hire a auto of Rs 200/ -plz credit the amount as physical and mental harassment due to poor customer service of Changed Boarding Point. If it is not resolved within reasonable time, I will appeal to the consumer forum against your...
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      shankerA
      Oct 15, 2021
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      As per redbus site reschedule policy mentioning...but practically the site not allowing to reschedule confirmed tickets before ...its making business to cancel and rebook tickets to get amount
      Red Bus customer support has been notified about the posted complaint.
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      Hi,

      Greetings from all o[censored]s, here at redBus!

      We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

      You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

      With regards,
      Team redBus

      Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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        S
        surendrasinghdeora
        from Nagpur, Maharashtra
        Oct 15, 2021
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        I booked my ticket from Sumerpur to Ahmedabad, I have 5 luggage and two kids with me I started my journey from Sumerpur, and after 60 km near Swaroop Ganj, Bus member asked us to change the bus and transfer all the luggage to another bus and all of this happened suddenly, the question in my mind was WHY? No issue in existing bus than why suddenly this happened.
        Also, the condition of 2nd bus was too. Bad. I will not travel again with MR.
        Red Bus customer support has been notified about the posted complaint.
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        Hi,

        Greetings from all o[censored]s, here at redBus!

        We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

        You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

        With regards,
        Team redBus

        Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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          N
          nageswararao sativada
          Oct 13, 2021
          Resolved
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          Resolved

          Website: Redbus

          I have booked a ticket with phone number [protected] from vizag to ongole for 9.00 pm bus of srikrishna travels on 12th oct(seats 11 and 12) for travelling on 13th

          I haven't received any booking update in redbus app though money debited. So I booked another tickets with numbers 14 and 15th for the same bus and that was confirmed through redbus app.
          Now all the tickets 11, 12, 13, 14 got booked on my name. There was wastage of 2 tickets and money worth 2, 500 due sheer negligence of redbus in sending me booking details. Though I checked app for many times booking details weren't shown
          Nov 18, 2021
          Complaint marked as Resolved 
          Red Bus customer support has been notified about the posted complaint.
          Verified Support
          Oct 15, 2021
          Red Bus Customer Care's response           Hi,

          Greetings from all o[censored]s, here at redBus!

          We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

          You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

          With regards,
          Team redBus

          Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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            S
            Some Singh
            Oct 12, 2021
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            While booking from Jaipur to Banswara Rajasthan, amount 735/- debited but failed in your system. Plz refund the amount immediately.
            Regards,
            Some Singh
            Red Bus customer support has been notified about the posted complaint.
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              S
              Some Singh
              Oct 12, 2021
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              Address: Jaipur

              Amount Rs. 735 debited from my account but shown as transaction failed. Plz refund the amount immediately. After that again transaction done & successful & bus booked from Jaipur to Banswara Rajasthan. 2 times payment done, so plz refund of 1 trxn of 735/- to my account. Waiting.
              Some Singh
              [protected]
              Red Bus customer support has been notified about the posted complaint.
              View replies
              Hi,

              Greetings from all o[censored]s, here at redBus!

              We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

              You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

              With regards,
              Team redBus

              Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                V
                Vno
                Oct 11, 2021
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                Date: 27/08/2021
                Ticket No: TQ9Q52969686
                Seat No: Lb - vinoth kumar

                Departure: Chennai ( Tambaram)
                Destination: Coimbatore( Hopes College)
                Travels: Sri Krishna Travels
                Fare Amount: Rs 810/-

                I Had book the ticket 25/8/2021 and the ticket was conformed but unfortunately the bus was cancelled on the travel day and I had got the Cancellation alert . But still I didn't receive the refund amount and I had followed the customer care on several times but there is no proper response.
                Red Bus customer support has been notified about the posted complaint.
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                  M
                  Manjusha karamala
                  from Anantapur, Andhra Pradesh
                  Oct 11, 2021
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                  Payment done but no booking details

                  I have booked a ticket from Vijaywada to Anantapur on 10/10/2021 . Payment was done but no booking details generated.Later i have booked for the same and Payment was done and booking details also generated. The earlier transaction was done but no booking details. Kindly respond to this issue...
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                  S
                  Susmita16
                  Oct 9, 2021
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                  Resolved

                  Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
                  Ticket no. 2:TQB[protected]Gupta Travels)
                  Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.
                  +1 photos
                  Feb 28, 2022
                  Complaint marked as Resolved 
                  Red Bus customer support has been notified about the posted complaint.
                  Oct 09, 2021
                  Updated by Susmita16                   Additional info:
                  Ticket no. 1:TQB[protected]Bus name-MAHABAHUSRIKVRTRAVELS)
                  Ticket no. 2:TQB[protected]Gupta Travels)
                  Ticket no. 1 is the bus with got cancelled so I had to book 2nd bus which is ticket no.2.and both the ticket is for same date and same person.

                  Verified Support
                  Jan 27, 2022
                  Red Bus Customer Care's response                   Dear Susmita,

                  Greetings from redBus Team!.

                  Thank you for reaching out regarding your ticket number TQB[protected]. I am Sumanth and I am here to assist you.

                  We can imagine how troublesome the experience has been due to the unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.

                  As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

                  Below are the refund details:

                  Refunded Amount: Rs. 990/-
                  Initiated on: 11th October 2021
                  Source: Original mode of payment
                  ARN Number:[protected].

                  Thank you for contacting us.

                  Stay safe, stay healthy!
                  Team redBus.
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                    R
                    Ram Sarswat
                    Oct 9, 2021
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                    Sir mene sirohi se bikaner ki tickit book karwai subh 4.22 par muje bus mili jo 7.10 par aake jodhpur kgarab ho gyi kisi ne bhi pessenger ki nhi suni or sham ko 5 bje tak bahar sunsan area me bina pani ke betga k rakha or naa hume hmari money return ki
                    Red Bus customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    Greetings from all o[censored]s, here at redBus!

                    We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                    You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                    With regards,
                    Team redBus

                    Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                      N
                      Nagarajan Pushpapriya
                      Oct 6, 2021
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                      Booked my tickets of 3 from Pattukkoattai to Coimbatore on Monday[protected] but I cancelled my ticket on Sunday. I didn't get my refund yet.my ticket number TQAV24457666.
                      Red Bus customer support has been notified about the posted complaint.
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                        K
                        Karan Reena
                        Oct 6, 2021
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                        Resolved

                        Address: I/101 Yogeshwar hills app. New ranip, ahmedabad

                        I have booked wrong tickets by mistake... I call customer care number and bus traveller number so many times.. both are not responding.. i lost my 2000 rs.. after this i never preferred red bus...
                        Nov 9, 2021
                        Complaint marked as Resolved 
                        Red Bus customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 08, 2021
                        Red Bus Customer Care's response                         Hi,

                        Greetings from all o[censored]s, here at redBus!

                        We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                        You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                        With regards,
                        Team redBus

                        Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                          A
                          Ashik10
                          from Theni, Tamil Nadu
                          Oct 5, 2021
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                          Website: Www.redbus.in

                          I have booked tickets from theni to chennai in redbus app. The bus operator has cancelled the bus.the refund amount is not credited to my account.when will I get the refund?(ticket number:TQAX78220612
                          Red Bus customer support has been notified about the posted complaint.
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                            S
                            Shweta Narhe
                            Oct 3, 2021
                            Resolved
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                            Resolved

                            I have booked the ticket from Pune Shivajinagar to Parbhani on 3rd oct Req id: 16643318 and after my money deduction the booking on redbus shown as failed to book the seats.

                            When I check with Redbus customer care, I informed them that I received the msg from my bank that money has been deducted and they told that they have not received any money check with your bank.
                            Therefore I check with my bank regarding this transaction and the transaction through bank was successful.

                            Whenever I am checking with redbus customer care I am not receiving any positive answer which is ridiculous.

                            Ticket details:
                            From: Pune
                            To: Parbhani
                            Date of journey: Saturday, Oct 30, 2021
                            Travels Bus Type: Msrtc Sleeper Seater Ordinary (Non AC)
                            Boarding time: 09:00 PM - Shivajinagar
                            No of seats: 2
                            Mar 11, 2022
                            Complaint marked as Resolved 
                            Red Bus customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 03, 2022
                            Red Bus Customer Care's response                             Dear Shweta,

                            Greetings from redBus Team!.

                            Thank you for reaching out regarding your transaction ID [protected].

                            As discussed during our phone conversation,  since you faced technical issues at the time of booking, the ticket was not confirmed. However, the amount was deducted from your account.

                            Our team is constantly working and taking measures to control such issues. We are happy to share the refund has been initiated from our end back to the source account.

                            Below are the refund details:Refunded Amount: Rs. 1350/-Initiated on: 03/10/2021Source: Original mode of payment
                            Stay safe, stay healthy!

                            Your redBuddy
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                              Ikshwaku
                              Oct 2, 2021
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                              Website: redbus.in

                              I travelled by a bus booked through redbus,

                              Date: 16th Sep'21
                              Ahmedabad to Udaipur
                              PNR no:[protected]
                              Bus operator: Shrinath travels
                              Time: 3 PM

                              I need GST invoice of this booking, I have been trying to get that from redbus but redbus is asking to contact bus operator and bus operator is asking to contact redbus.
                              Red Bus customer support has been notified about the posted complaint.
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                              Hi,

                              Greetings from all o[censored]s, here at redBus!

                              We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

                              You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

                              With regards,
                              Team redBus

                              Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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                                S
                                SaurabhTanwar11
                                from New Delhi, Delhi
                                Oct 1, 2021
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                                Resolved

                                Sir, I have booked a ticket in red bus for travelling from delhi to rishikesh on30th sep 2021 and the time of my bus was 10 pm from new delhi
                                But unfornutalely the bus was brokedown in between and the bus conductor and driver shifted us to Local UP bus.
                                My ticket number was TQAT93259186 ad our seat number were DU 3 and DU 4
                                The bus number was UP 81 CT 7250.
                                I want my refund as soon as possible.
                                +1 photos
                                Mar 8, 2022
                                Complaint marked as Resolved 
                                Red Bus customer support has been notified about the posted complaint.
                                Oct 01, 2021
                                Updated by SaurabhTanwar11                                 Want my refund
                                Verified Support
                                Feb 05, 2022
                                Red Bus Customer Care's response                                 Hello Saurabh,

                                Greetings from redBus Team!

                                Thank you for reaching out to us

                                As discussed over the phone, Please refer to the email sent to your booking email ID for further details.

                                We strive to serve you better.

                                Thankyou for choosing redBus.
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                                  S
                                  Sanjeev Savadi
                                  Sep 30, 2021
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                                  Money not refunded even after bus was cancelled by Happy bus Services. I booked bus ticket No TQAD91579137 for journey from Hyderabad to Athani dated 16 September 2021 for ₹ 1114/-. Bus cancelled message received but refund not received till date. Please do it quickly.
                                  Red Bus customer support has been notified about the posted complaint.
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                                    Recent comments

                                    I want my partial refund because I have paid to sleeper and sat in conductor seat for half of my journery
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